Corwin
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Posted - 2004.03.22 09:25:00 -
[1]
Please send in bug reports concerning these issues. I would recommend completely uninstalling the game (including deleting anything in the game directory at c:\program files\ccp\eve ) and re-installing.
Here is an entry in the FAQ concerning filing comprehensive (and helpfull) bug reports:
14.15 What information should I include in a bug report?
Always provide as much information as you can û give details, circumstances, locations and anything else that could possibly factor into the problem. Attached files can be especially helpful when sent in these formats:
Combining and compressing information: Please use Zip files to combine and compress a number of files that you may be submitting. Using a Zip file makes it much easier to guarantee that everyone can open the files easily and reduces the amount of time needed to upload the information. Please specify in the bug report text what the Zip file contains.
Images: Images can communicate an abnormality more efficiently than trying to communicate it through text. Use the ôPrintscreenö on your keyboard to capture images to your Eve/Capture/Screenshots directory, then convert them to jpg format before submitting them. This makes the files a more manageable size. MS Paint can be used for this and is readily available on almost all Microsoft OSÆs, though you may have better tools available. Drawing a red ring around specific areas, taking care not to obscure important parts of the image, may help clarify what you are reporting.
Crash Dumps: Typically, when EVE crashes, a crash dump file (.dmp) is created in the Eve/Logs directory. The format for file names of this nature is generally similar to this: #crash b11113 2003.07.20.00.07.24.dmp, where the first number corresponds to the version, then the date is YYYY.MM.DD format, followed by the time when the crash occurred.
Before sending in these files, verify that the file size is greater than 0 KB. A file of 0 KB indicates a missing dll which Microsoft provides as a download here. (This file is only installed on Win2K and Windows XP, apparently.)
EVE Log Server Files: The EVE log server is located in the EVE directory. It can be set up to monitor what happens on your client and/or the errors it encounters. These files may contain confidential information about your account, so be very careful to submit them only by an official bug report and do not share the files with others.
To activate the log server, start it before you start your EVE client. Go to the File menu and select ôCreate a new workspace.ö Start your EVE client as usual. When you encounter a problem or abnormality, exit the EVE client, then save the workspace file the server log has created.
If you are running EVE in windowed mode and anticipate a lot of activity with the client before you are able to reproduce the issue you want the log server to record, you can use CTRL-Del in the log server window to clear the current log. This will enable you to document only the portion of play you want to capture.
DXDiag System Information: To collect this information, go to the Start menu, then select ôRunö and type ôdxdiagö (without quotation marks) in the available field. When the program is done, select ôSave All Informationö to get the combined information on your system and drivers as a text file that you can attach to your reports. This can be especially helpful when dealing with issues that may be related to your sound or graphics cards.
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