Inqy
Caldari
Ad Astra Vexillum
Brutally Clever Empire
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Posted - 2008.01.15 13:56:00 -
[1]
 Originally by: Mallikanth
Pipex works fine for me and although they are no longer independent they have (so far) remained out of the realms of stupidity that some ISPs have adopted.
Pipex have just started their limiting of this, as always this is not every customer though, which is really annoying as they have been great to this point, as I upgraded my package I was stuck until July but as a compromise we have said March unless they can fix it but that will be too long without games.
Should it happen to you this is the email you want to send in, I am looking at www.Madasafish.com if anyone has feedback on them it would be awesome.
Pipex Customer,
We have sent you this email because you have reported a problem with an
online application. In order for us to fully investigate this, we need the
following information. (If you do not know the answers to these questions,
please contact the website/games vendor concerned to get the relevant
security information.)
Regards, Technical Support
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Q1. Application/game you are having problems with?
A1.
Q2. What server IP Address does the game or service run on?
A2.
Q3. What ports does the game/application run on and are they TCP or UDP?
A3.
Q4. What are the problems you are experiencing with the game/application?
A4.
Q5. Does the application run differently outside peak hours (i.e outside 6 û 11pm)
A5.
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For diagnostic purposes, it will be very helpful for you to run a traceroute
to the server you are experiencing difficulty with (see "Traceroute
Instructions" below if you don't know how to do this).
Paste traceroute results here (see "Paste results" below, if you don't know
how to do this);
-----------------------------------------------------------------------------
TRACEROUTE INSTRUCTIONS
WINDOWS -
Traceroute can be accessed at a DOS or command prompt. An Internet
connection must already be established.
1. In a Windows 2000 or XP environment, click on Start > Run. Type "cmd"
into the dialog box, then click OK. For older versions of Windows, click
on "Start" > "Programs "> "DOS Prompt" (Win 98) or "Command Prompt" (Win
NT).
2. In the resulting command line window, type "tracert" followed by the
IP Address from Question Two
3. Press Enter.
MAC OS X -
1. Double-click the Hard Drive icon > Applications folder > Utilities folder
> Network Utility program.
2. Select the Traceroute tab and enter the IP Address from Question Two
3. Press Enter.
PASTE INSTRUCTIONS (Windows only)
To copy text from a command prompt window
1. Open Command Prompt
2. Right-click the title bar of the command prompt window, point to Edit,
and then click Mark.
3. Click the beginning of the text you want to copy.
4. Press and hold down the SHIFT key, and then click the end of the text you
want to copy (or you can click and drag the cursor to select the text).
5. Right-click the title bar, point to Edit, and then click Copy.
6. Position the cursor where you want the text to be inserted, click the
Edit menu, and then click Paste.
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Thank you for taking the time to complete these questions.
Regards,
Pipex Broadband Technical Support
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