Freakazoid
Caldari
PPN United
Against ALL Authorities
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Posted - 2008.07.10 12:43:00 -
[1]
I have the same problem since patch from 02.07.08. Here is the info I received from Support, maybe it will helps others:
2008.07.06 23:22:00 GM
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Hi,
See if clearing your cache and settings folders helps, corrupt cache and settings files can cause ingame items and information being shown incorrectly or not at all. It can also cause players, ships and items to function improperly.
For this, you need to locate the following folder, assuming that you have installed EVE in the default location C:\Program Files\CCP\EVE : ( is C:\Program Files (x86)\CCP\EVE on 64bit versions of Windows )
Press Windows Key + R and paste the following line into the Run window.
%USERPROFILE%\Local Settings\Application Data\CCP\EVE\c_program_files_ccp_eve_tranquility if you use Windows XP
%LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility if you use Windows Vista.
There you will find the cache and settings folders, rename/move both of them, in order to save them. Then relog and try again.
Do note that copying the settings folder or any of it's files back may cause your problems to resurface, this includes the prefs.ini file.
If this does nto help please run the game with logserv running and reproduce the problem and send us the logserver file and the crash dump file ( in cases of the client crashing ). Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Reproduction steps are required for your report to be useful, even if you have attached logs to your report.
Using the logserver
(to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe)
1. Find your Eve folder in Windows Explorer
2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running)
3. Select "File" -> "New Workspace"
4. Start Eve like you would normally do
5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again.
Finding the crashdump
1. Locate a subfolder of you Eve folder called "Logs" (f.ex "C:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE" if you are on Windows 2000/XP and "C:\Users\%usernames%\AppData\Local\CCP\EVE" on Windows Vista." )
2. Find the .dmp file with the most recent time stamp. Files called #error*.txt are useless.
1. Also run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up.
2. Click the "Save All Information" button that's located in its lower right corner.
3. In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.
After starting up pingplotter do the following in the program:
1) Under "Adress to trace" put the following value in the box: 87.237.38.200
2) In the bottom left corner in the box "# of times to trace" put the value 1500
3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
4) In the bottom left corner in the box "Samples to include" change it to 1500.
5) Click on "Trace" button in the bottom left corner.
When it's completed save it as the sample set ( pp2 )
4. Then compress all files and attach the compressed file to the e-mail and send us.
Best regards,
Senior GM
EVE Online Customer Support
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