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Tiscali latest, Checking Status issues. Media coverage.

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Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 16:37:00 - [1] Tiscali latest Quote "Some changes were made to the service on Friday evening. Can I please have some feedback from the following people: Dash Decent rattyy2 jammcd649 Eleanor N4PALM beano-ni billboii poonfish Mawbster merts Jinlea gpd P_G ErikaCorbett geedee242 cmkes gimmepatience BigG jjgr123 Tranquil Damicles Curlio nick7 chopki Jereb93 Deltawar doogs10 chrislen k.kotara __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. Tiscali forum link click here. Or leave a message here to pass on, as some people have been banned for creative uses of the English language, and strange things to do with body parts This comes as articles hit the internet like these News article linkage click here And another click here I have no doubt at all that Tiscali are having to raise Eve issues to a higher standing, and I do know some UK national papers, computer magazines and TV programmes are receiving heavy hits on the subject. If/When this get cleared up , it hopefully will send out the message to other ISPs not to implement similar stratagies which would impact a lot more of the Eve community.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 16:53:00 - [2] It seems there are 3 types of connection "platforms", and they are singling one out to try fix , and then implemant it to all. Same old story though we can't give them feedback if the customers are no longer there, or not reading this post.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 23:08:00 - [3] Originally by: Alexa Violet Wouldnt it work if you connect through a proxy? Why buy your own car , and then have to borrow your neighbours to drive to work? What Tiscali are implementing here is the future of tiered ISP supplies, they're just laying the groundwork, you can smell it in the air, and then all the other ISP's will follow suit , so won't matter who you swap to.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 23:18:00 - [4] Originally by: Carnun Blodeuwedd Edited by: Carnun Blodeuwedd on 21/01/2008 23:12:11 Pretty much and its a sorry sight. I'm going to change over to ukfsn, who I doubt given their nature will follow that root. It is pretty expensive unfortunately but I think I'll at least get some decent service. Yes and that is the point , a game that uses less than 2 gig a month will be charged for at a premium rate. The structure will once again penalise gamers for what should be an amount of use given away free. But we are an easy target. Anyone now that swaps and gets regular connection to games will think their new isp are gods, and will pay for the worship.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 23:42:00 - [5] Originally by: Miki Fin Originally by: Snaith Why buy your own car , and then have to borrow your neighbours to drive to work? What Tiscali are implementing here is the future of tiered ISP supplies, they're just laying the groundwork, you can smell it in the air, and then all the other ISP's will follow suit , so won't matter who you swap to. Why stick with an isp that you cant use? And that is where the deeper look at what's going on unfolds the coming storm. I can use my connection, just not when I want. It's 6.2 meg ( off a so called max 4 meg line , another lie) and throws stuff at me faster than I can assimilate, but not when I'm awake. I can play Eve and download BBC iPlayer progs, and do what very much the hell I want, BUT just not when I want. Unless I pay more. This is about forcing the market, a clever shift in ISP terms and conditions and a swap in service supplies, was it stealthy? I think they are getting away with it. Free upgrades and a tweak of the contract. I'm a long time Eve player and a long time Tiscali user, the issue hit me at the end of last year, I didn't change, they did. I wasn't an ass, h o le, didn't sign up for a cheapy, I got a fair priced service at the time, that served me well. It is not the same service I was getting anymore.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.22 02:10:00 - [6] I know people think that maybe pushing this cause is a waste of time, but I can tell you there has been over 1500 hits on the Tiscali forum Eve thread in the last day and a half. Links, comments and explainations of Tiscali issues are spreading, and the increase in that number shows the we are raising awareness and continuing the pressure to get Eve set free, and also maybe sending a message to others not to cage us.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.22 16:57:00 - [7] Pipex is Tiscali.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.23 20:24:00 - [8] More media coverage Article link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 14:28:00 - [9] Edited by: Snaith on 25/01/2008 14:28:30 Latest from Tiscali forum, link to it in OP. Quote "Hi, I know I haven't posted for a while, but I don't have any news for you at the moment. I know I've said this before and I'm going to say it again because all though you don't believe it, I know it's true: Our engineers are working to resolve this. The issue is not as simple as first thought and it is taking a lot longer then expected. All I can do is apologise for the delay. Oh, and while I'm here, those of you that don't have tickets yet will do soon. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 15:02:00 - [10] Originally by: Sha4d13 Theres a well known phrase about dead horses and whips... They are not interested. They are not doing anything. They will tel lyou they are so you stay. They have been doing this for TWO YEARS at least. Get a MAC code. And if you are still under contract- change anyway, indicate that they are in breach of contract as the product/ service is not fit for purpose and invite them to sue you for the unpaid part of the contract. I see you're still hammering away on my threads, go make your own, how many more times to I have to ask. You help noone, and make assumptions of what we can and cannot do.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 15:03:00 - [11] Originally by: Ambrose Lakrosse =\ And now Pipex are doing it. Mac Code requested. Seriously, Didn't TISCALI almost go bankrupt then decide to buy up smaller ISP's? I dont think they realise that they dont have many customers because they offer truly awful service. Tiscali/Pipex are the 4th largest UK ISP with 2 million customers.So not many.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 15:05:00 - [12] Originally by: Tapdancer How resource intensive are online games ? Is playing a game, all be it for long periods actually comparable to downloading music/video. If you only game played and browsed would a monthly cap cause a problem? At my most heaviest use of Eve I didn't make 2 gigs a month usage. They bandwidth used is not the issue, it's about it getting caught upwith the p2p traffic.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 15:21:00 - [13] Originally by: Tapdancer Edited by: Tapdancer on 25/01/2008 15:13:33 Originally by: Snaith At my most heaviest use of Eve I didn't make 2 gigs a month usage. They bandwidth used is not the issue, it's about it getting caught upwith the p2p traffic. So the kind of uploading traffic that playing an online game generates is similar to p2p, or is it simply that the online game gets disrupted by the control methods used to throttle p2p? Wiki link
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 15:28:00 - [14] Yes , the Pipex people are being migrated over to the Tiscali hardware after the sellout, so they essentially get hit by exactly the same problem' Getting Pipex to admit it of course is a different thing, and they suggest by getting upgrades , you have entered a new contract , which if it's anything like Tiscalis , has had it's T and C's suitably altered. Also many got swapped over to Tiscali telephone lines and moving to a new ISP can involve paying BT for a reconnect (same price as a new line, can be more than a years ISP fees) Only after this reconnect can you then get a new ISP with your MAC code. So it can be a major pain to escape these ISPs, and until we can , we keep hammering at them.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 23:19:00 - [15] Originally by: Gandolf Originally by: Snaith Edited by: Snaith on 25/01/2008 15:29:50 Reply to post 40 Yes , the Pipex people are being migrated over to the Tiscali hardware after the sellout, so they essentially get hit by exactly the same problem' Getting Pipex to admit it of course is a different thing, and they suggest by getting upgrades , you have entered a new contract , which if it's anything like Tiscalis , has had it's T and C's suitably altered. Also many got swapped over to Tiscali telephone lines and moving to a new ISP can involve paying BT for a reconnect (same price as a new line, can be more than a years ISP fees) Only after this reconnect can you then get a new ISP with your MAC code. So it can be a major pain to escape these ISPs, and until we can , we keep hammering at them. no its not a pain, 1hr on the phone to them u can get it sorted dont take no for an answer its very simple too many ppl will believe these call centre idiots who will tell u anything. they cannot keep u in the contract if you connection is not working to what u believed u were signing up for, there is alot of entrapment in these deals as they do not tell u anying and make u beleve u have no rights, its one of the only things in the world i have signed a contract for and never once seen this so called contract or signed/recived a copy. Yes if you are not on their line getting out of Tiscali is relatively easy, quote the tech ticket and out, Pipex are being gits and refusing to acknowledge the tech issue and so are forcing the situation. Moving back to your original phone line provider (BT) is a true pain, as until that is done , you are not getting another ISP as things stand here. You can also have your phone cut off and be stuck in limbo.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.28 13:53:00 - [16] Pipex and Tiscali people in for more of a hammering News item link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.01 17:48:00 - [17] Here a link to another article after a vague press release on Tiscali forums. Same old bull? More and more websites are covering the issue it seems. I have received an informal message saying there is more to come shortly. Article link click here Original Tiscali forum link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.01 18:25:00 - [18] And here it is. Quoted from tiscali forums linked in post above. "Hi, After the statement from yesterday, I'm told more updates have been rolled out this afternoon. Just finished in fact. Can I have feed back from anyone that had a problem with EVE and COD4 please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. so if there are any Tiscali , and pipex, customers left can we get some feedback.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.04 14:47:00 - [19] From Tiscali support after Fridays patch " need more feed back please positive/negative. General consensus would indicate that this is now resolved for the majority (fingers and toes crossed), but I need to be sure. Those that still had trouble Friday night please note that EVE had some issues of there own (See Starcops post 2/02/08 #640). __________________ Regards Brett Technical Administrator Tiscali UK LTD and "Quote: Originally Posted by Starcop I don't know if you rolled out a patch to a test group to see what happens, which is why some didn't get fixed when others did. But it was progress it seems, and thank you. No, it was released across all platforms. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes. So if you still have a problem and have not been to the site, get registered and let him know. You will first need to get acknowledgement from their mods to post, after you have registered. Tiscali BB support forum click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.05 13:46:00 - [20] Tiscali are still getting press on this issue, which is good as it keeps the pressure up until it is fully resolved. Link to new one at the bottom. Seems the majority have got a fix, though some Pipex people are kicking off, and one or two Tiscali customers are still stuck and are complaining on their forums. Article link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.06 17:38:00 - [21] Hopefully for all you who are fed up of the Tiscali fiasco, this will be last of the bumps on the matter. We do seem to have got most people up and running with Eve again. See above for links to their forums if you still have a problem. I have mentioned on the Tiscali forums, one or two Pipex customers are still getting dropped. I will put a a thank you to all who helped on the stickies a bit later, when we are sure we have got a permanent fix.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.08 11:29:00 - [22] Tiscali Latest quote "I'm going to draw a line in this thread at last Friday. This means I'm closing all the posts opened before Fri 1st Feb as this is when the updates were rolled out that seem to have fixed the majority of issues on here. I'm keeping the master ticket open, and will continue to raise tickets for posts from 1st Feb. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. So if there are still any people with problems , please see links above and post in their forum and the Tiscali stickies in the known issues section of these forums. I myself have not dropped once since the "fix", so they have no excuse for not being able to keep Eve running anymore.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 12:01:00 - [23] Tiscali have now removed the Eve support sticky from their forum. After the "fix" the complaints did seem to end, so fair enough , and I think we can consider problem sorted. Obviously if you still have it, go to the boards and get a "ticket". So I would like to say a thank you , to all those that helped in getting the ISP to relent and take us seriously, making what we were told was a matter of no significance, into a big issue and forcing them to get Eve reconnected during peak times after what has been many months, some will say years. In particular those that relentlessly hassled, national newspapers, tv progs like watchdog, ofcom , gaming websites , mags and forums and raised the awareness of people to their problems and causes. A special big thanks for the help getting some articles in prime spots, particularly in the news section right on the Tiscali suggested and linked speedtest site, that one was so sweet It all forced Tiscali to start having to make press releases about the 40 THOUSAND+ hits and the 60 PAGES of complaints that were on their support forum, hard to say it wasn't a problem with that level of dissatisfaction. I would like to add , it did show that just leaving was not the solution here, as many suggested, it just meant the "leaver" was a problem gone away. Only by raising awareness and hurting potential future customers and mounting bad publicity did this work. we knew it wouldn't be quick, but it had to be done for all those "trapped" with their ISP. So thanks everyone, and happy Eveing. Snaith (aka Starcop on Tiscali forums)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 21:25:00 - [24] Brief update, Tiscali forum did break so it seems, and wiped out the main thread with the 40k hits and pages of complaints. Make of that what you will. A brief P.S. to the above post. To MK Brett of Tiscali , thanks for the help, I think you were stuck between a rock and a hard place, and I know you did try for us.

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