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Author	Thread Statistics \| Show CCP posts - 15 post(s)

CCP Casqade	Posted - 2008.02.19 19:48:00 - [1] Have you guys tried reinstalling, rebooting. Clearing your cache, following the instructions in the workaround posted? Can you please do this: 1. Press Start 2. Press Run 3. Type in CMD 4. Type in ping 87.237.38.200 5. Press enter Does it time out? Can you let me know what OS you have?


GM Sunshine Game Masters	Posted - 2008.02.19 20:36:00 - [2] If you have a router with a firewall or a software firewall make sure it allows all traffic through port 26000 for both UDP and TCP protocols. You can read through the following article to see if it has information that can help solve this problem, http://kb.eve-online.com/Pages/KB/Article.aspx?id=119 You can test your connection to our server by doing the following, if you encounter problems you can send us the results. To see whether you can get reach our servers or not, please do the following: 1. Press "Start" and select run. Write 'cmd' and press "ok" 2. Write 'telnet 87.237.38.200 26000' and wait for the process to finish. If the Command Prompt gives you an error and fails, you are most likely running a firewall of some sort which is blocking the traffic from your computer to our servers. You will need to fix that. However, if the window generates some scrambled letters, you are successfully contacting the servers and you'll need to make a pingplotter test with further connection info. Here's how to do so: Download a program called pingplotter which is available at http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: 1) Under "Adress to trace" put the following value in the box: 87.237.38.200 2) In the bottom left corner in the box "# of times to trace" put the value 1500 3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds 4) In the bottom left corner in the box "Samples to include" change it to 1500. 5) Click on "Trace" button in the bottom left corner. Check if you get any packet loss or unusually high ping times at any node along the way. If you need any assistance with analyzing the results, then save the file as a sample set. File a petition and attach the file to the petition. You can use the petition system on the web site to create a petition and attach the file. You will find a link named My Petitions under the Eve Support column on the left. Best Regards, GM Sunshine Eve Online Customer Support Best regards, GM Sunshine EVE Online Customer Support


CCP Casqade	Posted - 2008.02.19 20:56:00 - [3] If you cannot ping the server, it has nothing to do with the patch.


CCP Casqade	Posted - 2008.02.19 23:44:00 - [4] Read the reply from GM Sunshine.


CCP Casqade	Posted - 2008.02.20 09:05:00 - [5] Please keep this thread clean from people that have the "Incompatible protocol"-issue. This thread is about people that have the "Status: Unknown" For those of you who have the "Incompatible protocol" look at this: Windows XP and 2003: http://oldforums.eveonline.com/?a=topic&threadID=708631&page=1#12 Windows Vista: http://oldforums.eveonline.com/?a=topic&threadID=708631&page=1#16


CCP Casqade	Posted - 2008.02.20 11:39:00 - [6] Try launching the client. Changing to window mode and see if there is a windows firewall pop up asking you "Do you want to allow this program?"


CCP Casqade	Posted - 2008.02.20 14:48:00 - [7] This problem has not been reported by a lot of people, which makes us believe that it is limited to a selected few. We don't believe that this is because of the 1.02 nor the 1.03 patch. If you want help solving this problem, check out GM Sunshines reply and do what he instructs you to do. To get in contact with customer support you need to file a petition. Connection related issues should be filed under the Technical issues category. Here is where you petition: https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx


CCP Casqade	Posted - 2008.02.20 16:26:00 - [8] Originally by: Ortenz Brick Edited by: Ortenz Brick on 20/02/2008 15:32:56 Edited by: Ortenz Brick on 20/02/2008 15:08:24 Edited by: Ortenz Brick on 20/02/2008 15:03:45 Originally by: CCP Casqade This problem has not been reported by a lot of people, which makes us believe that it is limited to a selected few. We don't believe that this is because of the 1.02 nor the 1.03 patch. If you want help solving this problem, check out GM Sunshines reply and do what he instructs you to do. To get in contact with customer support you need to file a petition. Connection related issues should be filed under the Technical issues category. Here is where you petition: https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx ... Did you actually read this thread? If you did you would know that i already tried what GM sunshine told me to try... And i count 17 different people in 2 threads that reported the status: unknown problem, youre gonna tell me that this is not alot of people and that by the grandest of luck we all have the same problem after the patch and it is unrelated to it? I just changed my account from a 3month pre-paid to a 1month paid and im this close<- to canceling it. On a final note, you know what? ** this S. Its not like this is 1999 and the only MMO out there is ever***. This is the worst thing i ever saw in 8 years of MMO gaming. You wanted to get rid of me, well, it worked. Enjoy my 20$ for the first month, im out. If this was an issue that affected a large portion of our players, we would have had a lot more petitions and forum threads about it. Like I said before, please follow the instructions from GM Sunshine, then just like he told you, file a petition and they will help you sort out this problem.


CCP Casqade	Posted - 2008.02.20 16:57:00 - [9] We want to solve this problem and I ask you kindly to send our GM department the information they requested.


CCP Casqade	Posted - 2008.02.20 17:23:00 - [10] Originally by: Captain OptimusPrime i have an hint for you guys: yesterday i change my antivir programm from zonealarm to the new norton 360. as i see now norton detects the eve file alright and set a rule. but the rule appears to malfunction. as i uninstall norton 360 now eve works fine.. install norten 360 eve is unable to connect. now i use zonealarm again and also eve works fine. so we can say eve and symantec have a problem with each other. i dont know if the mistake is on the side of symantec or ccp. please investigate.... have a nice day Thank you! I'm investigating this right now.


CCP Casqade	Posted - 2008.02.20 18:00:00 - [11] Originally by: Ortenz Brick Edited by: Ortenz Brick on 20/02/2008 17:50:11 Edited by: Ortenz Brick on 20/02/2008 17:46:48 Well i gotta say im sorry for being an *****, but i am only half sorry. You are sure to make people not happy, to say the least, if you say that the problem isnt with the patch when theres 20 people telling you that after the patch, they cant log to the server. But... i think we got this problem pinpointed. I also have zone alarm and when i turned it off, i could log to eve again, after patching for the protocol thing. So im sorry if i was a bit mean with you, but only half sorry, because the problem is obviously something that happened with the patch. Zone alarm always asks me when a program was changed if i want to let it access the internet. It never happened to me in 3 years of using it that ZA doesnt ask me after a prog is modified if i want to let it access the internet. But if it was a ZA problem, i am sorry for being a complete ***** But to think about it, one of the first thing i checked was if eve was allowed in the firewall, and eve.exe is nowhere to be found. I see Evemon fine, but not eve.exe Hey. No hard feelings from my side. I know how frustrated you can get with these problems. I also want to clarify that when I say that there is "nothing wrong with the patch", I meant that the patch itself did not change something on your computer, it wasn't "broken" and we didn't change anything with the network code. I apologize if I didn't make that clear. I wish you better luck in the future.


CCP Casqade	Posted - 2008.02.21 10:24:00 - [12] Originally by: Kyguard The topic was completely unrelated to the server crash an hour ago, good job derailing it. This is true. I'm locking this thread now.


CCP Casqade	Posted - 2008.02.21 10:37:00 - [13] Originally by: Kyguard The topic was completely unrelated to the server crash an hour ago, good job derailing it. This is true. Please check when the original post was made. Thread cleaned.


CCP Casqade	Posted - 2008.02.22 13:31:00 - [14] It could still be a firewall issue, even if you can use telnet. Ivyg: I suggest you file a technical petition here. The GMs will gladly help you out: https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx


CCP Casqade	Posted - 2008.02.22 13:49:00 - [15] Originally by: Cambo edit: ok tried the ping plotter thing averaging 15% packet loss at ccp.ve201.fr3.lon.llnw.net so is it my pc? Please file a technical petition and we will give you tips on how to improve your situation.

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