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Frug
Repo Industries R.E.P.O.
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Posted - 2008.03.16 08:26:00 -
[61]
Edited by: Frug on 16/03/2008 08:29:11 Cipher7 puts it very well.
CCP function much more like artists than programmers.
- The graphics engine was/is brilliant and won well deserved awards. It looks great.
- Their vision for the game is wonderful and enticing, and so is the attitude they take allowing scams, suiciding, and promoting piracy and dark, evil deeds as well as industry and honor.
- When they talk about what they want to do, they have way cool ideas and they're very passionate about it (see the dev presentations from fanfest).
But they're horribly scatterbrained. Things are not organized. They don't document things properly. The client is full of bugs that are often really silly and amateurish. The UI is pretty but not useful. Corporation management tools (in a game about corporations) are confusing, underpowered, and are insufficient to perform what is needed. Same for POS management.
I'm sure there's more i'm forgetting.
- - - - - - - - - Do not use dotted lines - - - - - - - If you think I'm awesome, say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Hey, my marbles |
Zaqar
Pator Tech School
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Posted - 2008.03.16 08:33:00 -
[62]
Originally by: Digital Solaris What are you expecting? A prostitute on your doorstep when the service go down because of technical issues, ready to take your virginity?
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Pan Crastus
Hedion University
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Posted - 2008.03.16 08:47:00 -
[63]
Originally by: Cipher7
I support CCP not as a "service provider" but rather like sponsoring an artist.
I guess that's why they are trying to pose like indie artists with bad haircuts on MTV ;-)
http://www.eve-online.com/trinity/interviews.html
I'm sorry to say that they didn't quite convince me to apply fanboi-ish standards, I still think they are trying to run a game company offering a commercial product and should get their act together...
It's you people who are trying to argue that common sense has no place here and we should all be grateful that the godlike creators of EVE bothered to inflict the holy Trinity upon us that make me wonder whether relatively sane people like me should stick around. ;-P
EVE Online: a cold, cruel world where (RL-)rich people replace their losses with GTCs sold to poor students who need to farm ISK to afford their play time ...
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Lady Titsburg
Pator Tech School
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Posted - 2008.03.16 09:51:00 -
[64]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
First of all: S T F U.
Secondly: Imagine around 250 000 players sending petitions like daily basis, there is quite LOAD of them to sort out. And that's one thing what you whiners NEVER realise.
Third: YOU AREN'T THE ONLY ONE PLAYING THIS GAME.
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General Meridus
Brutor tribe
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Posted - 2008.03.16 10:21:00 -
[65]
Anybody who would even consider CCP as the worst MMO company, has obviously not been around. EA has to take that prize. Sony is closing fast. Smaller company? How about the makers of Light and Dark, who continued to bill peoples cards after subs were cancelled. Then cleaned their forums of all the complaints. The OP clearly is .....
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Amaron Ghant
Grave Diggers Hydra Alliance
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Posted - 2008.03.16 10:31:00 -
[66]
Edited by: Amaron Ghant on 16/03/2008 10:33:08 Apart from my suspicion that CCP have a backdoor into my account, and that they base thier nerfing strategy on whatever I happen to be training, I've not really had any problems with them.
The good far outweighs the bad.
Only been a subscriber for 3 months?
Heh 2003 here. |
Wild Rho
GoonFleet GoonSwarm
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Posted - 2008.03.16 10:35:00 -
[67]
I've got nothing but praise for customer service myself. The few issues I've had to petition got resolved fairly quickly. If you really have such a problem with the company take your money and go somewhere else, it's that simple.
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Kerfira
University of Caille
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Posted - 2008.03.16 10:45:00 -
[68]
Edited by: Kerfira on 16/03/2008 10:47:49
Originally by: Noxzema Jacson The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
CCP is probably the most forthcoming of all the MMORPG companies I know of. Of.c. they have faults, but in general they're open about what goes on. However, "open" doesn't mean "respond to every petty whine on the forum".
Their major failing PR-wise (imho), is that when they encounter problems like this last patch, them clam up like an oyster. No information whatsoever about the problems encountered by players! Just have a 'patch status' thread listing the major errors reported, and a short action point like 'invetigating', 'verified, pending resource', 'in progress', 'in test', 'ready for deployment shortly'. That'd do a LOT to put people at rest
Originally by: Noxzema Jacson Has anyone ever got a in-game reimbursment?
I've played 2.5 years, asked for reimbursement twice, gotten one of them. I've lost ~30 ships during that time.
Originally by: Noxzema Jacson With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
Oh cry me a river! You're getting the service you paid for (read the EULA, you know, the contract YOU signed up for).
Originally by: Noxzema Jacson I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product.
Get real! When developers DON'T play the game, we get change suggestions like Zulupark's! They HAVE to play the game to know how to fine-tune it.
Originally by: Noxzema Jacson In the mean time they should offer us all a free time code as good will for loss of use.
See EULA. You're getting the service you agreed to. Why should they give you extras?
---
On a general note about CCP.... I critisise them often when I feel they need it (and sometimes with strong words), but that doesn't change the fact that they're probably the best (at least in top 3) MMORPG company out there. Criticism as long as it points out where people are doing something wrong is IMHO a help to anyone since it helps them getting things right. However, criticism that's thinly veiled whining (like the OP) is not helpful.
And anyway, even for all CCP's faults, try finding another space MMORPG as complex and entertaining as EVE! You'll not!
Why do we suffer sometime 1/2 hour module lag in battles, stupid POS game mechanics, repetitive missions, boring mining? The answer is simple! When EVE works as it should, it DELIVERS!!!!!
Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
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Advocate20
DarkStar 1 GoonSwarm
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Posted - 2008.03.16 11:17:00 -
[69]
Its understandable that CCP GMs take forever to reply to a petition. It took them 2 weeks to reply to my ship-loss petition recently. There are some extremely annoying bugs in the game...like a random crash...then u get back in to find urself in a pod next to a dead ship. However, with an average of 30-40k people on the server everyday, imagine 10% of those people filing petitions a day. The GMs would have a lot to sort through.
What IS annoying me with eve...I pay a lot of money to keep my 4 characters running. Ive noticed CCP are nerfing almost everything in eve patch by patch. Theyre taking things away from us every month and its getting really annoying. How about actually BOOSTING some of the aspects in the game....instead of taking things like ship slots and resistances etc away.
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Aclyn Seriy
Center for Advanced Studies
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Posted - 2008.03.16 11:19:00 -
[70]
EVE is a way of life
Life is not perfect
Therefore EVE will never be "perfect"
But we love it just the way it is
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firzen one
Envision Technologies Inc.
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Posted - 2008.03.16 11:28:00 -
[71]
Originally by: MASTERZULU CCP are pioneers of a unique experiance, go find another MMO that holds over 40k players on a single server.
Indeed.. even WoW servers hold only like 4-8k max. ----------------------------------------- Why is ISK buying destructive? | Dev blog |
Kerfira
University of Caille
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Posted - 2008.03.16 11:29:00 -
[72]
Originally by: Advocate20 What IS annoying me with eve...I pay a lot of money to keep my 4 characters running. Ive noticed CCP are nerfing almost everything in eve patch by patch. Theyre taking things away from us every month and its getting really annoying. How about actually BOOSTING some of the aspects in the game....instead of taking things like ship slots and resistances etc away.
Nerfing is NOT in any way, shape or form a problem. It's just a boost of something else that the person whining about nerfs isn't using!
You can't balance a game like this with only boosts! Think about it! If the only option is a boost, then every time a weapon is unbalanced, they have to boost it. That'll most likely unbalance something else, which then has to be boosted etc. etc. etc.
Any form of game balancing requires boosts and nerfs (usually they're two sides of the same coin), and the last people who should decide what to boost/nerf are the players (as they never seem to have a neutral understanding of the issues). CCP on the other hand has the objective of keeping EVE a viable game, which makes them the most neutral party you can think of wrt game balancing.
Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
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Napolie
Hybrid Syndicate XIII Legio
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Posted - 2008.03.16 11:35:00 -
[73]
I AM A PAYING CUSTOMER! I DEMAND MY RIGHTS!!!!11oneELEVEN!
Now here is how it works in reality CCP decides how to treat their customers and while there are adverts for eve-online its not like CCP holds a gun pointed towards your head (Not that its contents seem that precious to me) so quit the game after the trial if you think it sucks.
So go play world of warcraft instead and belive me while the EvE gm's might seem rude its just becuse they arnt responding like a bunch of Zombies like Wow Gm's (I am repenting for my sins by killing lots of bears)
HSY recruitment! |
Darwin Duck
Ark Royals
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Posted - 2008.03.16 11:46:00 -
[74]
CCP is not the worst company, but they do have the most unstable MMO out there, the current stabillity is about what you expect at launch day of a new MMO, not a 5 year old MMO. I suggest they rename the game to "Russian roulette : Offline"
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Amarria Black
Clan Anthraxx
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Posted - 2008.03.16 11:54:00 -
[75]
Originally by: Darwin Duck CCP is not the worst company, but they do have the most unstable MMO out there, the current stabillity is about what you expect at launch day of a new MMO, not a 5 year old MMO. I suggest they rename the game to "Russian roulette : Offline"
That's rich. IIRC, SW:G's servers stayed down the entirety of launch day. WoW's came up briefly, hit critical mass, then crashed and burned for the entire first week. Nothing even remotely like that is currently happening.
This is no worse than FFXI during the week or two following a patch.
Originally by: Frug Your reputation has been entirely redeemed in my eyes. I now want your babies.
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Gemini Zero
Dirty Sexy Pilots
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Posted - 2008.03.16 11:55:00 -
[76]
While CCP does not have the best customer service, they are by no stretch of the imagination the worst. Being able to communicate via petition (all be it delayed) is a very good thing.
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ergatesAB
Clones R Us
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Posted - 2008.03.16 11:55:00 -
[77]
When judging CCP as a software company also look into their very limited resources. I always wonder how they keep it running with only 400K payed accounts. I guess game developers are used to low wages.
ergates
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Darwin Duck
Ark Royals
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Posted - 2008.03.16 11:58:00 -
[78]
Originally by: ergatesAB When judging CCP as a software company also look into their very limited resources. I always wonder how they keep it running with only 400K payed accounts. I guess game developers are used to low wages.
ergates
400k? It's 200k right? During the tournament a dev said in an interview on Eve-tv that they had 200k players, by that I would think he ment active accounts, so about 120k different players as some has dual accounts bringing it upto 200k accounts.
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Darwin Duck
Ark Royals
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Posted - 2008.03.16 12:05:00 -
[79]
Originally by: Amarria Black
Originally by: Darwin Duck CCP is not the worst company, but they do have the most unstable MMO out there, the current stabillity is about what you expect at launch day of a new MMO, not a 5 year old MMO. I suggest they rename the game to "Russian roulette : Offline"
That's rich. IIRC, SW:G's servers stayed down the entirety of launch day. WoW's came up briefly, hit critical mass, then crashed and burned for the entire first week. Nothing even remotely like that is currently happening.
This is no worse than FFXI during the week or two following a patch.
Acctually the SWG launchday problem was with the account registration server when 200k players tried to register their account the first day, if you got registered you could actually play. But SWG had a server cap of 3k players, not 40k+ like EVE.
Have no idea about WOW as I didn't play that at launch, but from what I've read it was a smooth launch for an MMO back then.
Anarchy online on the other hand was down for like the first month after launch.
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Archa
Chickens with an Attitude No Law
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Posted - 2008.03.16 12:05:00 -
[80]
placed about 13 petitions. 3 about ship losses. i had 2 reimbursed due to bug. 1 wasn't reimbursed but in the end was my own fault. 5 harrasment petitioned filed because of isk selling spam in the early days. All petitions answered and taken care of friendly about 3 or 4 stuck petitions filed. all taken care of within 30 minutes. And I made a huge market error wich caused me to pay about 10 billion isk in tax fee.. ccp reversed it for me with a warning never to do it again.
The sucky part is the fact that the other section takes 2 weeks before you get a response.
Seriously, the customer service isn't perfect. But it beats a huge amount of other customer services in different mmorpgs.
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ergatesAB
Clones R Us
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Posted - 2008.03.16 12:11:00 -
[81]
Originally by: Darwin Duck 400k? It's 200k right? During the tournament a dev said in an interview on Eve-tv that they had 200k players, by that I would think he ment active accounts, so about 120k different players as some has dual accounts bringing it upto 200k accounts.
Yikes! Then I really have no idea how they are getting by.
ergates
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Lyvv
Isle of Hope II Corp R0ADKILL
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Posted - 2008.03.16 12:17:00 -
[82]
Originally by: MASTERZULU CCP are pioneers of a unique experiance, go find another MMO that holds over 40k players on a single server.
They would really be pioneers if the universe we fly through would be hosted on a single server. Check your sources imo.
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Viglen
Taurus Inc
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Posted - 2008.03.16 12:18:00 -
[83]
Originally by: MASTERZULU CCP are pioneers of a unique experiance, go find another MMO that holds over 40k players on a single server.
Signed, can't get a better answer imo
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Esmenet
Federal Navy Academy
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Posted - 2008.03.16 12:24:00 -
[84]
Originally by: Darwin Duck CCP is not the worst company, but they do have the most unstable MMO out there, the current stabillity is about what you expect at launch day of a new MMO, not a 5 year old MMO. I suggest they rename the game to "Russian roulette : Offline"
You cant have played any other mmos then.
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Tafari Che
Hedion University
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Posted - 2008.03.16 12:26:00 -
[85]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
wow, i think you misjudged the forums a bit here. I know its a big whinefest but posting this kind of crap wont get you any rep or fame. Sorry buddy. Why don't you try playing the game some more, i know its difficult and theres lots of stuff too read, but hang in there.
your pal,
che
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Letouk Mernel
Blue Shell Corporation
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Posted - 2008.03.16 12:27:00 -
[86]
Originally by: Noxzema Jacson With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
The only way you're "impacted finalcially", I mean more than 50 cents PER DAY that the subscription costs (and node crashes haven't lasted a whole day), is if you're the boss of a farmer group and are losing revenue because none of your farmers can play.
In which case, we don't like you very much.
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Brainless Bimbo
Pator Tech School
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Posted - 2008.03.16 12:28:00 -
[87]
Originally by: Cipher7 Eve is not a finished product, it is an ambitious vision under construction.
I call it "Project Eve"
Yes, alot of times it's unplayable.
Yes, I do think CCP are amateurs and in many ways incompetent, but professionals built the Titanic, and amateurs built the Ark.
I support CCP not as a "service provider" but rather like sponsoring an artist.
From CCP you are not buying a service, but contributing to an ongoing project.
Would Eve be a better game under the development of Blizzard? Probably.
Would Eve still be a PvP game? Probably not. The first thing Blizzard would do is shard the universe into PvP and PvE. Then they would clean up the schitty code, put in a decent UI, and add battlegrounds.
After that they would add a "que" to each system, like if 900 ppl are in Jita you would see "You are in a que to enter Jita, # 6536 of 6893"
CCP is trying to do something unique, something uniquely Icelandic, which is an underground niche game, not for the masses, not for mass consumption, something which the average American would say "pff I'm not paying for that, what a schitty game" (and in a way the average American would be right).
So please. If you don't believe in the Eve Project then just get lost.
If you see Eve as a "product" or a "service" or an "entertainment title" you are in for a world of disappointment.
What Cipher7 said .. but it can never be finished, its an on going experience.
btw, one of the best explainations of eve i've seen so far. ...... continues overleaf. |
Darwin Duck
Ark Royals
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Posted - 2008.03.16 12:31:00 -
[88]
Edited by: Darwin Duck on 16/03/2008 12:31:08
Originally by: Esmenet
Originally by: Darwin Duck CCP is not the worst company, but they do have the most unstable MMO out there, the current stabillity is about what you expect at launch day of a new MMO, not a 5 year old MMO. I suggest they rename the game to "Russian roulette : Offline"
You cant have played any other mmos then.
Only Anarchy Online, Star Wars Galaxies, WOW, EQII, City of heroes + Villans, Vanguard, matrix online and Ultima online, but UO is so long ago, don't remember jack from it.
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Belmarduk
de Prieure
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Posted - 2008.03.16 12:35:00 -
[89]
CCP are fine. Sh*t happens but they try to rectify it. You should try EA and then think again about CCP..... CCP Please give us casual players a Skill-Queue !
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Rekatan
Caldari Provisions
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Posted - 2008.03.16 12:35:00 -
[90]
Im pretty sure I'd be married to CCP if I could. They're the most dedicated MMO developer even beyond blizzard IMO. And as previous poster said, try a sony or EA game before complaining about customer service who claims "they play too" ;)
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