| Author |
Thread Statistics | Show CCP posts - 12 post(s) |
Ezurae
Science and Trade Institute
Caldari State
32
   |
Posted - 2012.02.29 08:46:00 -
[1] - Quote
aaah yes petition times... its been 16 days since i submitted 2 petitions with reports and analysis of multiple bots/makro users in our trade hubs and well lets just say i still havent recieved an answer.
Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence.... |
Ezurae
Science and Trade Institute
Caldari State
33
|
Posted - 2012.03.07 13:12:00 -
[2] - Quote
GM Nythanos wrote:Ezurae wrote:Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence.... Updating your petition won't cause us to not reply to it, reset its position in the queue, or anything like that. When a player has information to add it's best to add it to that existing petition and not withhold it. A reply won't be withheld because you added more information before getting a reply, at most any delay would be a coincidence. 
really? i have an active harassment petition on one of my accounts which is 14 days old and still no response from any gm. The funny thing is, since then i had about 6 new harassment petitions on that same character that got an answer within about 5 minutes. Did those new petitions somehow manage to land in front of my old one in the queue? well thats a pretty ****** queue if old petitions stay at the end of the queue while new ones get a fast answer...
I find it hard to believe that its a coincidence that every petition on every of my accounts doesnt get an answer if i add a message before the first gm reply. i probably shouldnt even talk again about those petitions in EULA & TOS on this account which are about a month old right now. My plan is to just see if there will be ANY answer ever and maybe in about a year or two come back here into the forum and ask again, if you are certain that adding messages before the first reply doesnt break a petition.
Right now everything indicates that a petitions gets somehow removed from the queue if you add one or multiple messages before the very first reply of a gm (I never had a problem with adding messages AFTER the first reply though, im only talking about adding messages BEFORE the first reply) |
Ezurae
Science and Trade Institute
Caldari State
33
|
Posted - 2012.03.07 15:30:00 -
[3] - Quote
well i guess i'll have to take your word for it, although i always got an answer on cases very similar to those in question here if they had to be moved to a different petition queue or gm/dev. At least if i didnt add a message before the first reply...
If it really is the case, that these petitions were forwarded to specific gms/devs/departments to deal with it, i think at least a message would have been nice that these petitions have been seen and stuff is under investigation... i know it can take a while to resolve an issue or to investigate things and i have no problem with that. But i believe the first response (even if its just an "its under investigation") shouldnt take a month. i'm just talking about the very first gm response to a petition...
i guess i'll have to see how long it'll take for the first answer but somehow i think i'll really have to bring this topic back from its grave in half a year or so... Well thanks for at least replying in the topic here ;-) |
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