|
Author |
Thread Statistics | Show CCP posts - 37 post(s) |
|
CCP Phantom
C C P C C P Alliance
1078
|
Posted - 2012.03.12 14:58:00 -
[1] - Quote
As announced earlier, we will install the new EVE Launcher with EVE Online: Crucible 1.5 on Tuesday, March 13.
You will be asked to download a small patch on Tuesday which will contain the Launcher. When that is done, the EVE Launcher will start and automatically update your client to the correct version and download the required data.
The EVE Launcher has several advantages over our previous approach. It saves the download progress in case of crash so you do not need to download the whole patch again, it displays useful information while updating your client, it easily allows patching of multiple clients in different folders although manual patches outside the launcher are no longer supported and, most importantly, it allows us to improve the login mechanism drastically in the future.
More information about the EVE Launcher is available in this devblog.
CCP Phantom - German Community Coordinator |
|
|
CCP Cascade
70
|
Posted - 2012.03.12 23:45:00 -
[2] - Quote
I Love Boobies wrote:So, we will have to do NTFS Junction points to run multiple characters, or install multiple clients for each character?
No. You can launch multiple instances of the same install, just like you can today. The Launcher does not change that.
What did you read to make you think you would have to install multiple clients to run multiple characters at the same time? I want to know so that I can fix that up so that others don't follow to the same misguided conclusion. Associate Technical Producer - Core Technology Group |
|
|
CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
106
|
Posted - 2012.03.13 11:35:00 -
[3] - Quote
Alouette Bistrot wrote:I use a Mac and have been unable to connect to Sisi since the launch of the launcher.
I haven't seen any reliable way to do it and am convinced that when the update launches tomorrow I will also be unable to run multiple clients.
I haven't seen any updated accurate information addressing this, if this is the case, I see a lot of people pretty upset that they can't multiclient. I know a lot of people that pay to run clients simultaneously and losing the ability to do it will be game changing.
Can you take the time to spell out how to do this for PC and mac and update the posts that describe the old, broken methods?
Seems like such a little thing.
On Mac you can use the clone maker, I have just updated the link to the updated version that should work just fine with Crucible 1.5 http://wiki.eveonline.com/en/wiki/Multiple_clients#Using_the_EVE_Clonemaker CCP Gangleri | Senior Tester
Check out my EVE Gate broadcast log: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
|
|
|
CCP Donut Golem
C C P C C P Alliance
0
|
Posted - 2012.03.13 11:46:00 -
[4] - Quote
Hi, would you mind uploading the contents of [EVE Directory]\launcher\cache\launcher.log to https://bugs.eveonline.com/ ? We'd love to get some more data regarding this. Thanks! |
|
|
CCP Donut Golem
C C P C C P Alliance
0
|
Posted - 2012.03.13 11:47:00 -
[5] - Quote
Solstice Project wrote:Launcher downloads the patch now. Slowly..
I'm missing a "x KB/sec, y MBytes of z MBytes already downloaded".
This first run of the Launcher checksums your client directory for comparison. This will be cached for all future runs, so expect future patches to run much more quickly . |
|
|
CCP Donut Golem
C C P C C P Alliance
0
|
Posted - 2012.03.13 12:02:00 -
[6] - Quote
Amun Khonsu wrote:CCP Donut Golem wrote:Hi, would you mind uploading the contents of [EVE Directory]\launcher\cache\launcher.log to https://bugs.eveonline.com/ ? We'd love to get some more data regarding this. Thanks! Done, thank you.
Great, thanks! We'll take a look at your report. |
|
|
CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
106
|
Posted - 2012.03.13 13:06:00 -
[7] - Quote
My bad, I have fixed the link now.
The info.plist for the client is deeper in now, it used to be in EVE Online.app/Contents/ but is now in EVE Online.app/Contents/Resources/EVE Online.app/Contents
The first info.plist is for the launcher, the client now lives deeper within the package. CCP Gangleri | Senior Tester
Check out my EVE Gate broadcast log: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
|
|
|
CCP Cascade
71
|
Posted - 2012.03.13 13:15:00 -
[8] - Quote
FluffyDice wrote:So I was playing with the settings in the launcher and I clicked the one that makes the launcher auto fire up eve if theres no patch and the one that makes the launcher close when eve starts. How would I go about changing these settings back now?
You can open the Launcher by starting the Launcher shortcut in the client directory.
1. Navigate to the place you installed the game 2. Find the EVE Online Launcher shortcut 3. Start it
Associate Technical Producer - Core Technology Group |
|
|
CCP Donut Golem
C C P C C P Alliance
1
|
Posted - 2012.03.13 13:17:00 -
[9] - Quote
Liam Mirren wrote:Luancher settings only worked for an installed EVE client, not for copied EVE folders. It just won't open on those.
We're aware of this defect, and should have a fix out soon. As a work-around, you can try removing any hyphens from the names of your secondary client directories.
|
|
|
CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
106
|
Posted - 2012.03.13 13:19:00 -
[10] - Quote
Tippia wrote:So there's no way to export and import patches on Mac yet, I take it, seeing as how the option does not appear in the settings menu?
Do you have any idea of the timeframe before this will make it in?
I am curious to know what your user scenario is, do you have multiple installations on a single machine or is this about patching clients on more than one system?
If it's multiple clients on a single machine I'd really like to know why you do that, since the effort of patching one and then duplicating it (and editing the duplicate info.plist) seems less than saving a patch file and applying it to existing duplicates.
In addition to that there is the clone maker which makes duplicates take less space and time anyway: http://wiki.eveonline.com/en/wiki/Multiple_clients#Using_the_EVE_Clonemaker CCP Gangleri | Senior Tester
Check out my EVE Gate broadcast log: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
|
|
|
|
CCP Cascade
71
|
Posted - 2012.03.13 13:36:00 -
[11] - Quote
Tippia wrote: It's a multi-machine patch situation.
My scenario is that I have six installations spread over four machines (OSX and bootcamped Windows), and I would prefer not to have a 150MB patch download into a 900MB downloadGǪ
That's a fair point. We will aim at having this supported on the Mac in the near future. In the meantime the workaround would be to patch one client and then put that client on a USB key and move that between your Macs or send it over the network. What you could also do is navigate into the bundle and find the .patch file and manually copy that around. Associate Technical Producer - Core Technology Group |
|
|
CCP Mandrake
C C P C C P Alliance
50
|
Posted - 2012.03.13 13:49:00 -
[12] - Quote
Amun Khonsu wrote:Dont you guys test this stuff before you release it?
Windows 7 Professional with a good PC to back it up and it wont update.
Keep getting message that the Launcher quit working.
This is a bit tricky, but i have a workaround for you
1. Run the repair.exe in you client folder. Let it update your client. 2. to start eve online, run ExeFile.exe that is inside the client bin folder instead of eve.exe
stuff |
|
|
CCP Cascade
71
|
Posted - 2012.03.13 15:15:00 -
[13] - Quote
Amun Khonsu wrote:k, ive uninstalled my client and reinstalled it manually (cuz autoinstaller wouldnt work).
The launcher works now just fine.
Thanks.
Good to hear! Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
72
|
Posted - 2012.03.13 16:26:00 -
[14] - Quote
Luminocity wrote: One thing I was wondering about though are the client updates. Currently each instance of the same client prompted for an update separately (this is *after* client is started by the "Play" button in the launcher). Is this the case just this time (what with swiching over to use the launcher and all) or will these keep being rolled out the same way in future updates as well?
This is an old patching mechanic we are going to move into the Launcher in the near future. For the initial release, we didn't want to touch too many systems at the same time. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
72
|
Posted - 2012.03.13 17:38:00 -
[15] - Quote
Thorn Galen wrote:This would probably be great if I was able to download the initial, tiny 3.77Mb Launcher. Alas, somewhere, something is stopping this from happening. Timeouts, over and over and over again. I am able to browse local and international internet, upload and download at very fast speeds. No issues with the link my side. I am in South Africa, perhaps CCP can check their cache proxy ? Something is badly awry.
Just no EVE downloads, not today, for whatever the reason.
There are some issues with the web servers which are being investigated and the downloads use the webservers to get the correct patch. It could be that you're running into issues beacuse of that. Are you still having problems if you try now? Associate Technical Producer - Core Technology Group |
|
|
CCP Donut Golem
C C P C C P Alliance
9
|
Posted - 2012.03.13 17:42:00 -
[16] - Quote
Luminocity wrote:I'm running up to 3 instances of 1 installation using separate junction points for each (original installation folder, junction 1, junction 2 with separate shortcuts pointing to each) under Windows 7. So far the launcher seems to cope with all that just fine (each instance is launched with its separate cache and settings as intended). One thing I was wondering about though are the client updates. Currently each instance of the same client prompted for an update separately (this is *after* client is started by the "Play" button in the launcher). Is this the case just this time (what with swiching over to use the launcher and all) or will these keep being rolled out the same way in future updates as well? PS! Thanks a million for both of the options available under the "Startup" tab in the launcher settings!!11one
This will continue to be the case until we've migrated the "Client Update" functionality into the Launcher, which is near the tippy-top of our roadmap . |
|
|
CCP Cascade
76
|
Posted - 2012.03.13 18:53:00 -
[17] - Quote
Ky'trana wrote:The new installer SUCKS!!!!!
I for one have several copies of Eve in different folders as I like different settings for my different accounts due to different usages.
Downloading each patch for each dir is a pain... So i copied the first to the second dir... and now the Patch window never goes away.. even after a client is loaded.
WTH!!!!!
Do you mean that after you click Play, stays open and doesn't close? If so, go into the settings menu for the Launcher and have a look at the startup options in there. There is an option to make it close after clicking Play.
Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
78
|
Posted - 2012.03.13 19:54:00 -
[18] - Quote
Garrett wrote:CCP Cascade wrote:Ky'trana wrote:The new installer SUCKS!!!!!
I for one have several copies of Eve in different folders as I like different settings for my different accounts due to different usages.
Downloading each patch for each dir is a pain... So i copied the first to the second dir... and now the Patch window never goes away.. even after a client is loaded.
WTH!!!!! Do you mean that after you click Play, it stays open and doesn't close? If so, go into the settings menu for the Launcher and have a look at the startup options in there. There is an option to make it close after clicking Play. So you mean that little button with the spanner and screwdriver next to the minimise and close options is meant to do something? What if clicking on it does nothing?
Then open the EVE folder, and move the .patch file you will find in there out of that folder. Then you will be able to open it.
This is a known issue that we have resolved and will deploy as soon as we are able to. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
79
|
Posted - 2012.03.13 21:11:00 -
[19] - Quote
Drahcir Nasom wrote: Please tell me that this launcher is not going to waste so much time with future patches? Drahcir
First of all, thanks for writing extremely detailed step by step feedback!
This is how it will be for future patches. The one patching to the new Launcher was more complicated because we needed to download the Launcher itself:
If you have unlimited high speed connection:
1. Start client 1,2,3,4 2. Let them download and apply patch 3. Click Play on client 1,2,3,4
If you want to use import/export patches
1. Start client 1 2. Launcher starts and downloads and applies the patch 3. Go to settings 4. Click Export 5. Open client 2,3,4 6. Go to Settings for client 2,3,4 7. Click Import 8. Let it apply the patch 9. Play. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
79
|
Posted - 2012.03.13 21:33:00 -
[20] - Quote
Vex O'Vexilian wrote:This is every time. New patch new problems! Launcher does not work.......Repair.exe do not do any work. And what do you reinstall the game again ,that every time?Maybe I should become a program specialist to fix it myself?I hope tomorrow to have any solution to the issue, with one mouse click!
Hi Vex O'Vexilian,
I understand and apologize for the frustration. Can you tell me what the error you are getting when trying to run the repair tool is?
Associate Technical Producer - Core Technology Group |
|
|
|
CCP Cascade
79
|
Posted - 2012.03.14 00:02:00 -
[21] - Quote
As of 23:57 GMT we released a new Launcher and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.
Those of you experiencing issues with the Launcher or updating the game, please follow these steps:
1.Reboot the computer. 2.Navigate to the EVE client install folder. 3.Run the Repair tool until it finshes. 4.Run eve.exe from the same folder
We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.
Please let us know if this resolves the issues you are experiencing. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
80
|
Posted - 2012.03.14 00:20:00 -
[22] - Quote
Max Butched wrote:the settings box of the launcher arent clickable on two of my installs meaning i cant check the box to made it not appearing until next patch, no idea if anyone experienced the same issues.
What version of the Launcher are you running? The latest version is 1.08 and should have this issue resolved.
To get a new version of the launcher simply restart it. If that doesn't work, shut down all running eve clients and launchers and run the repair tool. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
81
|
Posted - 2012.03.14 00:41:00 -
[23] - Quote
The resetting of settings is an issue we're looking into and in the meantime we have removed the 1.08 update which would support various characters in the path name and cyrillic and making sure that the settings menu still works and various locking issues.
We're holding off on the update for now while we investigate the settings issue.
I'm extremely sorry for this and I apologize for the issues. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
86
|
Posted - 2012.03.14 01:51:00 -
[24] - Quote
As of 01:40 GMT (14th March) we released a new Launcher (Version 1.09) and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.
Those of you experiencing issues with the Launcher or updating the game, please follow these steps:
1.Reboot the computer. 2.Navigate to the EVE client install folder. 3.Run the Repair tool until it finshes. 4.Run eve.exe from the same folder
We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.
Please let us know if this resolves the issues you are experiencing. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
86
|
Posted - 2012.03.14 01:58:00 -
[25] - Quote
Malachy Kidd wrote:CCP Cascade wrote:I'm extremely sorry for this and I apologize for the issues. Rather than being sorry and apologizing, how about learning from the many, many, MANY past mistakes CCP has made and not doing things that necessitate being sorry and apologizing? As for my issues getting the client to run, I've downloaded the full client and reinstalled-- and it's doing the exact same thing it did after upgrading the old client. As for right now, I cannot connect to EVE. Please remind me why I'm paying for three accounts? Before I call my credit card company and dispute the most recent subscription charges, that is.
It seems that issue you are getting is corrupted data when you attempt to download. There can be multiple causes for this:
- Antivirus or firewall blocking the download
- Router fireware out of date and causing the download to drop packets
- Bad connection to the internet
- Corruption of the data on the CDN (Content Delivery Network) that hosts the file you are trying to get
It would be helpful if you could have a look at the three first options and if you don't find any problems, I would suggest that you contact customer support, by filing a petition, who will ask you from where you are connecting, what ISP you're using so that we can send this data to our CDN provider.
Associate Technical Producer - Core Technology Group |
|
|
CCP Gangleri
CCP Engineering Corp CCP Engineering Alliance
107
|
Posted - 2012.03.14 11:44:00 -
[26] - Quote
Dalcho wrote:Where can I download updated version for MAC???
Any ideas!!
You can download the latest EVE client here: http://community.eveonline.com/download/
But if you are having trouble updating via the usual methods please provide some data on what is going wrong so we can try to help.
John Time wrote:CAN SOMEONE POST A WAY TO DO THIS ON MAC!!!
What exactly is it you are trying to do? Please provide some more info so we can try to help you. CCP Gangleri | Senior Tester
Check out my EVE Gate broadcast log: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
|
|
|
CCP Donut Golem
C C P C C P Alliance
40
|
Posted - 2012.03.14 14:17:00 -
[27] - Quote
Hi, if anyone is experiencing an error similar to the following:
Exception during UpdaterModule.Update Traceback (most recent call last): File "lib\update.pyc", line 527, in Update File "lib\update.pyc", line 576, in _Update File "lib\update.pyc", line 304, in Run File "zsync\zsync.pyc", line 1419, in ApplyPatch File "zsync\zsync.pyc", line 1411, in ApplyPatch WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'c:\\Games\\Steam\\steamapps\\common\\eve online\\resDX9.stuff'
Please visit me in this thread: https://forums.eveonline.com/default.aspx?g=posts&m=938606#post938606
I'd like to gather some additional data, with your help. Thanks! |
|
|
CCP Donut Golem
C C P C C P Alliance
40
|
Posted - 2012.03.14 14:36:00 -
[28] - Quote
Ranger 1 wrote:1: installed updater fine. 2: Updating EVE on my main install failed. 3: Ran repair tool from launcher link, failed, ran a 2nd time, failed. 4: Thought "hmmm" I opened a link to an EVE web page from the launcher window and had it open the whole time... maybe I should shut it and try again. 5: Attempted install again and it performed flawlessly. 6: Repeated launcher and game install/update on an identical EVE installation on the same computer, perfect the first time.
Having a browser window open (using a link in the launcher) should have zero effect on all of this, it's just odd that the issue cleared up immediately after I closed it so I post this as food for thought.
Thanks for the info. People have mentioned the browser issue, but we're currently a bit stumped on why that would affect things. Out of curiosity, what browser are you running? |
|
|
CCP Donut Golem
C C P C C P Alliance
40
|
Posted - 2012.03.14 15:00:00 -
[29] - Quote
Kombat PL wrote:What about people who can't login to eve cause of 'The update has been downloaded. The client will now close and the update process begin. Press 'OK' to continue.' message loop? Launcher thinks that the game is updated but game is showing incompatible (protocol) and tries to updateitself, launches launcher and so on. This is really frustrating, I can't login to any of my accounts since todays DT because of this!
Hi, can you link me your EVE/launcher/cache/launcher.log file via Pastebin or somesuch? |
|
|
CCP Donut Golem
C C P C C P Alliance
40
|
Posted - 2012.03.14 15:20:00 -
[30] - Quote
Kombat PL wrote:http://pastebin.com/VXYBV8G0
This looks like a candidate for the Repair Tool, if you haven't already run it. |
|
|
|
CCP Donut Golem
C C P C C P Alliance
41
|
Posted - 2012.03.14 15:27:00 -
[31] - Quote
Kombat PL wrote:CCP Donut Golem wrote:Kombat PL wrote:http://pastebin.com/VXYBV8G0 This looks like a candidate for the Repair Tool, if you haven't already run it. I did earlier but it didn't work. However strangely i started eve again right now and launcher patched eve one more time this time it worked... on both computers.
Very strange, but I'm happy that you're in-game. |
|
|
CCP Donut Golem
C C P C C P Alliance
41
|
Posted - 2012.03.14 15:45:00 -
[32] - Quote
Ni'ark wrote:I'm having this error when trying to patch:
'C:\users\....\temp\nsk423F.tmp\patch_win.exe'
Exception in thread Thread-7: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 762, in callback FileSyncError: data corruption
I launch ExeFile.exe from bin folder (eve launcher and eve.exe aren't responding), download update, but when trying to run it above pasted error.
Win 7, 32.
Also, running repair.exe gives me error and sends to depths of hell:
'C:\users\....\temp\(random everytime).tmp\repair.exe.log'
Hi, please give the following a try:
1. Download http://cdn1.eveonline.com/350962/EVEOnlineLauncherInstaller.exe
2. Run the EVEOnlineLauncherInstaller on the folder where you have EVE Installed.
3. Start the eve.exe.
This tool will update the Launcher to the correct version. Please let us know if this makes you able to start the Launcher after applying this.
If you then get a new error when running the Launcher, please let us know what that error is.
|
|
|
CCP Cascade
103
|
Posted - 2012.03.21 13:26:00 -
[33] - Quote
I got a reply from Eurosecure (manufacturers of NOD and ESET) today:
Quote:Just a little update. We are aware of the issue and will look into it. It will take probably a bit longer (weeks perhaps). In the mean time, as a workaround it should be sufficient to remove the application in question (repair.exe, Launcher.exe) from Protocol Filtering.
Here is a knowledgebase article on how to do just that: http://kb.eset.com/esetkb/index?page=content&id=SOLN2869 Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
105
|
Posted - 2012.03.21 17:33:00 -
[34] - Quote
I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
106
|
Posted - 2012.03.22 13:59:00 -
[35] - Quote
Einar Matveinen wrote:CCP Cascade wrote:I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through. Which ports should we configure for enabling all eve launcher funcionalities?.
Launcher: 80 (data transfer) and 81 (logging) EVE: 26000 Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
107
|
Posted - 2012.03.25 19:50:00 -
[36] - Quote
Einar Matveinen wrote:I've solved my problem, the only way of updating the launcher itself with my antivirus software running is excluding the launcher subdirectory in the eve directory tree from scanning. This is not optimal but EvE Launcher is a reliable application , and after the updating the eve.exe'll be scanned by the antivirus when it'll be executed.
Can you tell me what antivirus program you're using? It would also be helpful if you would contact customer support for your antivirus and tell them about this problem. Associate Technical Producer - Core Technology Group |
|
|
CCP Cascade
107
|
Posted - 2012.03.25 19:52:00 -
[37] - Quote
Kraso wrote: Now even when I check option "only display the launcher window, when there is update" the EVE client starts throw launcher, so I must wait, when first client is started and after that I can start another client... if I click for start another client during splash screen, I get obviously alert "multiple instances of the launcher cannot be run from the same directory. This instance will now close."
We will be looking into this specific issue together with other similar polish that we want to do over the next weeks. Associate Technical Producer - Core Technology Group |
|
|
|
|