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Thread Statistics | Show CCP posts - 0 post(s) |
Marakith
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Posted - 2004.05.14 19:03:00 -
[1]
Hi!
I've been trying to extend my trial account all day today. My account expires tomorrow and I am worried about losing valuable EVE time :-(
Has anyone got this message before - what was the fix (My Credit Card details are OK and I am in credit!)
"Unable to contact card authorizer. No Route. Please try again in a few moments [0048]"
Thanks for your help!
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Zhuge Liang
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Posted - 2004.05.14 19:40:00 -
[2]
The servers have undergone some maintainence this evening, try it now or a little later, it should work fine now. 
ZhuuÀ gheyÀleeÀyan (Kongming) |
Marakith
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Posted - 2004.05.14 20:48:00 -
[3]
Thanks for your quick answer. Unfortunately it still does not work.
The credit card definitely works - just had a really nice Thai meal with it!
My account expires tomorrow. Is there any chance it could be extended for a couple of days so that I can still play until the credit card daemon is fixed??
My petition in game got no response so far...
Thanks again!
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Wrangler
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Posted - 2004.05.14 23:27:00 -
[4]
I'm afraid we can't help you there, but you can go to the support site and use "Ask a question" to contact the GMs.
[Read the Rules!] - [Email the Moderators] |
Elorian Wolfe
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Posted - 2004.05.15 03:57:00 -
[5]
I'm having the exact same problem.
It's 15 hours since the extended downtime ended and I've tried to pay for an account nearly two dozen times since then (most recently about 5 minutes ago).
I'm also down to one day left, so I'm pretty anxious to see the billing system fixed.
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Almaron
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Posted - 2004.05.15 07:56:00 -
[6]
Exactly the same problem here - except I still have 2 days left on trial period.
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Xenofungus
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Posted - 2004.05.15 09:08:00 -
[7]
The same problem.. |
Wrangler
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Posted - 2004.05.15 09:27:00 -
[8]
Ok, I've told a GM about it.
If it doesn't start working, please contact the GMs using the support website the way I described in my post above this one.
[Read the Rules!] - [Email the Moderators] |
Dirty Davey
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Posted - 2004.05.15 10:12:00 -
[9]
Same problem here, exact same error message... Contacted support, hope it helps, my brother will go mad if he won't be able to play at the weekend hehehe...
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www.stealth.se |
Kroenen
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Posted - 2004.05.15 11:43:00 -
[10]
I've been experiencing this exact same problem for over 24hrs now 
My trial ended late Thursday/early Friday. I had to start another one just to be able to contact support and post here.
I can't stop thinking about all the training time being wasted 
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Isac
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Posted - 2004.05.15 19:33:00 -
[11]
I hope it get's fixed soon, and when it does could someone from the staff or something write here? I want to upgrade from trial to 'full' member.
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Jakak
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Posted - 2004.05.16 07:57:00 -
[12]
Actually it might be the credit card itself you're using. I have 3 different major visa cards. One of them doesn't work for some reason but my bank's visa card and providian visa card works perfectly. SO it might be your credit card, just try nother credit card. If you don't have another credit card, mebe trying asking from a friend? Or you can alway go to store and buy timecard. Good luck
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Dirty Davey
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Posted - 2004.05.16 08:19:00 -
[13]
It's definitly no problem with Cards, I myself have 2 accounts I pay with my Visa, now trying to pay for my brothers account and it doesn't work... Perhaps it's only a problem when upgrading from trial to full...
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www.stealth.se |
Dewar
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Posted - 2004.05.16 09:12:00 -
[14]
Always one village idiot that can't do the maths ;)
It's an issue with the service, not the players cards. I've been trying to create another account for about 48 hours (along with loads of other players)
Did you think everyone that replied to this thread in the last day or so had a dodgy visa?
I just received an email from support by the way folks. It's my 2nd on the issue. The first I got lastnight saying how things 'will be fixed soon, keep trying, etc'. This one is some automated reponse saying they are overburdened with emails on this problem, could be 2-3 days before things are sorted. Have a nice day!!
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Xenofungus
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Posted - 2004.05.16 09:28:00 -
[15]
My account expires tomorrow..
I wonder if it will be deleted with all skills and assets ?
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Wrangler
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Posted - 2004.05.16 11:32:00 -
[16]
They're saved at least 6 months, so you don't have to worry about it getting deleted.
[Read the Rules!] - [Email the Moderators] |
Calyn
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Posted - 2004.05.16 21:46:00 -
[17]
Also got it. Trying to pay for a friend without CC. The card worked for my own account, but not now. Says there's no route to validate.
_________________________________________________
War transcends all barriers of species, race, religion, and civilization. |
Marcus VonHagen
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Posted - 2004.05.16 22:29:00 -
[18]
It seems to be working now, I seem to have paid in colonial currency rather than euros but I'm in
VonHagen
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Marakith
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Posted - 2004.05.17 06:45:00 -
[19]
Just tried it now and it WORKS!
Thanks very much to Wrangler and a couple of the GMs in-game who were very keen to help.
Just like to add that I am not impressed with CCP's lack of inter-departmental joined-up thinking. I think a lot could have been done to stop players getting locked out through no fault of their own.
Still, at least it was a sunny weekend and there was stuff to do outside. 
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Gahan Makdorr
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Posted - 2004.05.17 06:55:00 -
[20]
There was definetly something wrong with the billing system. They gave me 2 free days:) Cheers!
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Marakith
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Posted - 2004.05.17 07:04:00 -
[21]
How did you manage that?? 
I must have spent 2 hours this weekend writing emails begging for them to extend my trial until they fixed the billing system!
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Gahan Makdorr
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Posted - 2004.05.17 07:40:00 -
[22]
I wasnt on a trial. They just renewed my membership 2 days later then when it was due.
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Fto Cruise
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Posted - 2004.05.17 09:50:00 -
[23]
Problems like this will always get fixed asap.
Manufacturers of the 425mm Railgun II |
kieron
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Posted - 2004.05.17 14:57:00 -
[24]
There was a broken VPN link that prevented credit card authorization. The link has been repaired and the system should be accepting billing changes.
On behalf of CCP, I would like to apologize for any inconvenience the billing issue may have caused.
kieron
Community Manager,
EVE Online
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Abram2Rus
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Posted - 2004.06.03 10:18:00 -
[25]
Edited by: Abram2Rus on 03/06/2004 10:28:48
My trial account today expired.
I try to pay by CC (Visa Electron).
But i get error number 0069.
What does it mean?
I known my card is valid & contein money.
I was call to my bank. They say everythink is fine...
I want to play. But today I see that i have 0 day left by trial.
What can I do?
Pleace help.
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