Tinytacohead
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Posted - 2008.06.23 06:11:00 -
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Edited by: Tinytacohead on 23/06/2008 06:13:35
Edited by: Tinytacohead on 23/06/2008 06:12:07
 Originally by: Silvenoshi
*FLASH*
I have spoken with Limelight Networks. They informed me it is a hardware issue, not a software problem. They deal with the actual transmission of packets. They refered me to Global Crossing. I just spoke with one of their representatives. I was informed that the actual line and servers/routers that assist in the crossing have been experiancing problems. Specifaclly one set of servers/routers. At this moment technicians are working on fixing this server/router. The latest information (aprox. 45 mins. old) is that they may have to replace the server/router. I was assured this problem will be fixed in the next few hours.
I was told the reason this problem has taken so long to fix is because "normal" traffic is not being affected. There is intermitent drops in the server/router response time, IE latency. Surfing the web, you would not notice the problem because your computer would just resend the information. In the case of online games, the drop woud disconect you from the game. The problem was reported to Global Crossing about 22 hours ago.
I hope this helps all those annoyed or aggrivated by these connection problems.
Silven
Thank you for the update/info. I wonder why CCP couldn't have told us this? As somebody said, there should be a information regarding this problem on the login screen, both of the game and the main site. (and new subscriptions should not be allowed until the issue is resolved) I have experienced this EXACT type problem from my personal ISP before, and you know what, they refunded my loss, and I didn't have to ask for it. I simply called in to see what was up, they TOLD ME, and gave me instructions on how to go about being refunded.
Also, as somebody stated, they could simply put the whole game offline until the problem is cleared up. That would be the responsible action by CCP, since they don't seem to be into routing around the issue, (which I understand, may not be an option, though seems unlikely). That is how my ISP deals with identical cases. In any case, I hope this is cleared up real soon, for the sake of us all, and CCP. Oh, and for the record, I'm in WV. (mid-east coast USA)
My symptoms are simply in-game lag & usually disconnection if so, within about a minute. I have had no real trouble logging in, yet. (though it has hung for a few seconds every now and again)
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