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Author |
Thread Statistics | Show CCP posts - 16 post(s) |
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CCP Cascade
86
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Posted - 2012.03.14 12:27:00 -
[1] - Quote
What OS version are you running? Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 12:30:00 -
[2] - Quote
Hi again,
Can you run the repair tool again, let it error and without closing it or clicking OK on the error box: Navigate to the folder where it puts the log and paste the error you're getting here.
This would be extremely helpful! Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 12:35:00 -
[3] - Quote
Also, don't run the repair tool with any / commands or switches. Just the repair.exe. What version of the repair tool is it that you have?
Here is the latest one: http://cdn1.eveonline.com/client_repair/345/repair.exe
You can download it and drop it into the eve folder, Shift right click and run as administrator. Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 12:44:00 -
[4] - Quote
Hi Jack,
Thanks for helping out. We haven't been able to reproduce this issue inhouse yet and this is very much a top priority for us to resolve.
Can you create a shortcut to your repair tool and run it with --dlthreads=1
at the end.
So the entire path should look something like this:
"C:\Program Files (x86)\CCP\EVE\repair.exe" --dlthreads=1
See if that changes anything for you or if you get the same error. Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 12:51:00 -
[5] - Quote
Jack Jackley wrote:[quote=CCP Cascade] After running the repair tool shortcut with that line added:
Can you run it again and have a look through the debug window and confirmif it says "downloadThreads = 1" at some point? Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 12:54:00 -
[6] - Quote
Again, thanks to both of you for trying this out with me. This is greatly appreciated!
Next up:
Try running with both:
--safemode --dlthreads=1
Do you get the same error? Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 13:11:00 -
[7] - Quote
Jack,
Can you zip up the Launcher folder and put it on evefiles or some other file sharing page so that I can have a closer look?
Then please delete the following files:
launcher\launcher.exe launcher\launcher_console.exe launcher\library.zip launcher\html\launcher.css
And rerun the repair tool with the safemode and the dlthread=1 options.
This might actually make it work for you. Associate Technical Producer - Core Technology Group |
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CCP Atropos
C C P C C P Alliance
110
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Posted - 2012.03.14 14:23:00 -
[8] - Quote
I'm working on making a custom build of the Repair Tool that will log out the HTTP requests we're making, so that we can try and debug this further.
I'll provide you with a link when it's ready Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Cascade
86
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Posted - 2012.03.14 15:41:00 -
[9] - Quote
Hi all,
Thanks for all your help! I am happy to hear that we have found at least one solution to this problem. If you do not have ESET NOD32 installed and still have the problem, please reply to this thread.
Those of you who have it installed and have disabled the protocol filtering, will everything work now for you and you are able to log into EVE Online? Please let us know that you're not running into any other issues on the way. Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 15:52:00 -
[10] - Quote
Zera Kerrigan wrote:No, it doesn't work. No idea what to do.
- Can you explain your issue?
- Are you having issues with the Launcher or the repair tool?
- What errors are you getting?
- Do you have ESET NOD32 installed or any other antivirus/firewall program which automatically blocks software from running on your machine?
Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 18:20:00 -
[11] - Quote
Zera Kerrigan wrote: Repair tool doesn't work, launcher fails with update. I run Microsofts Antivirus.
Zera,
Can you please elaborate on what the error messages say? Associate Technical Producer - Core Technology Group |
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CCP Cascade
86
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Posted - 2012.03.14 18:30:00 -
[12] - Quote
Syhon Nightstalker wrote:Having the same issue. Running Windows 7 64 bit. Repair tool (latest version) completes, but doesn't fix the launcher or the exe. I had a BSOD when I started the launcher the first time today (worked fine yesterday) and when I get back to windows I got the following error when starting the launcher or exe.
Traceback (most recent call last): File "launcher.py", line 36, in module File "lib\initialization.pyc", line 133, in StartLauncher File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings File "lib\userSettings.pyc", line 15, in __init__ File "lib\userSettings.pyc", line 40, in DeSerialize File "yaml\__init__.pyc", line 69, in load File "yaml\loader.pyc", line 34, in __init__ File "yaml\reader.pyc", line 85, in __init__ File "yaml\reader.pyc", line 135, in determine_encoding File "yaml\reader.pyc", line 169, in update File "yaml\reader.pyc", line 144, in check_printable ReaderError: unacceptable character #x0000: special characters are not allowed in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position 0
EDIT: the total error is way longer, but can't post it here due to html restrictions.
EDIT: It seems to be a firewall problem since I can't even redownload the client after I deleted the existing one. I can't even download manually because the 'executable' file gets the same error as the automatic installer. "An unknown error occured while downloading the installer payload."
EDIT: Uninstalling AVG anti-virus did not change anything.
Hi,
Can you try to
1. Open the eve client directory, 2. Open the launcher subdirectory 3. Delete the cache folder. 4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt 5. Force refresh the page (CTRL+F5) 6. Start the Launcher again
Please let us know how that works.
Associate Technical Producer - Core Technology Group |
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CCP Donut Golem
C C P C C P Alliance
42
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Posted - 2012.03.14 22:07:00 -
[13] - Quote
Discordamon Celine wrote:I reformatted my entire computer (something I've been wanting to do for a while anyway), still no go. "An unknown error occured while downloading the installer payload." "Click here to download manually" - Which leads me to this link - http://community.eveonline.com/download/?fallback=1...and that whole process fails too.
Hi, I'd appreciate it if you could provide me with the contents of /EVE/launcher/cache/launcher.log via Pastebin or something similar. Thanks! |
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CCP Cascade
109
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Posted - 2012.04.27 09:41:00 -
[14] - Quote
For those of you who are experiencing this issue, delete the Launcher folder manually under C:\Program Files (x86)\CCP\EVE or where you have EVE installed. Then run the repair tool.
If there is something preventing you from running the repair tool, such as firewall or antivirus program, then I am afraid that you might need to download the full installer and reinstall the game. Associate Technical Producer - Core Technology Group |
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CCP Cascade
109
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Posted - 2012.04.27 10:08:00 -
[15] - Quote
Are you sure you're getting the same error as the OP?
When you double click eve.exe from the folder you installed it, can you tell me what happens and what the error is saying? Associate Technical Producer - Core Technology Group |
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CCP Cascade
109
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Posted - 2012.04.27 11:26:00 -
[16] - Quote
Looking at your logs it looks like there is a config.ini file in your eve folder which seems to be breaking the Launcher. It might because the Launcher is unable to read/index the file.
There is no config.ini in the EVE install that I know of so it is most likely other software or you who has put it there.
Please do the following:
1. Make a copy of the config.ini file 2. Attach it in a bug report https://bugs.eveonline.com/newbugreport.asp 3. Mark the title with "Launcher errors on config.ini - For CCP Mandrake" 4. Delete the file from your EVE client 5. Start the game using eve.exe again
Please let me know if this resolves your problem. Associate Technical Producer - Core Technology Group |
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