| Pages: 1 [2] 3 :: one page |
| Author |
Thread Statistics | Show CCP posts - 9 post(s) |
clone 1
Laughing Leprechauns Corporation
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Posted - 2008.10.14 15:35:00 -
[31]
 Originally by: CCP Wrangler
We're still working with our billing service provider to get an update on when this will be sorted.
If you were planning to cancel your account today but you're unable to do so and you are billed for another cycle, please create a petition in the Billing & Account category and we will cancel your account and reverse the charge.
Thanks 
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The Angels Have the Phone Box |
Sean Drake
Caldari
Dirty Deeds Corp.
Axiom Empire
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Posted - 2008.10.14 15:35:00 -
[32]
Originally by: midge Mo'yb
Originally by: CCP Wrangler
"Ghost training" will be stopped at downtime if the account has been unsubscribed for 3 days or more, it is not an immediate stop and by petitioning you should have it sorted before the training stops.
why wasnt this stated in any of the posts informing us of "ghost training removal"
my beef with this is now gone, apart from the "twas a bug" when its blatantly in your player guide as a feature
dont lie tell truth
Was blatantly in the player guide as a feature it's gone now 
But yeah theres more solid info on the change in this thread then in over 100 posts on the other 2 but since there just being ignored and keeping the plebs from scaring ppl in the normal forums meh.
If Goons AND BoB are agreeing with each other that your idea is stupid, it's probably stupid.
CCP has bee |
Silence Infidel
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Posted - 2008.10.14 15:35:00 -
[33]
Excellent, one of my chars has finished skill training about 2 hours ago. I need to add a GTC to the account for me to login to EVE as it has expired!!
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clone 1
Laughing Leprechauns Corporation
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Posted - 2008.10.14 15:38:00 -
[34]
Originally by: Sean Drake
Was blatantly in the player guide as a feature it's gone now
I have never witnessed a faster Eve site update. (dont forget the smiley)
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The Angels Have the Phone Box |
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CCP Wrangler
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Posted - 2008.10.14 15:41:00 -
[35]
We are working with our billing services partners to address this issue which is being caused by server issues on their end of the pipe and thereby beyond our control. They have assured us that they are doing all they can to get things working properly. We'll keep checking back with them and update you as information becomes available.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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CCP Wrangler
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Posted - 2008.10.14 15:46:00 -
[36]
Originally by: Silence Infidel
Excellent, one of my chars has finished skill training about 2 hours ago. I need to add a GTC to the account for me to login to EVE as it has expired!!
Can you email me directly and we'll sort it out? Email is in my signature.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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stratal
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Posted - 2008.10.14 15:54:00 -
[37]
I bought a GTC to reactivate an account , i understand what youve said above , but do the gtc`s actually run out , so basically do GTC`s have to be put on, in a certain amount of time or do they last forever and i can put the code in when i want ?
Bought 1 about 3 hours ago ... so just checking its still valid and i havent wasted my rl money
thanks ....
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stratal
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Posted - 2008.10.14 16:12:00 -
[38]
ok ty Wrangler o/
Originally by: CCP Wrangler
Originally by: stratal
I bought a GTC to reactivate an account , i understand what youve said above , but do the gtc`s actually run out , so basically do GTC`s have to be put on, in a certain amount of time or do they last forever and i can put the code in when i want ?
Bought 1 about 3 hours ago ... so just checking its still valid and i havent wasted my rl money
thanks ....
The GTC represents game time, I'm not entirely sure if there are any such limits or not but if you have any problems you should create a petition and ask the GMs about it. 
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Vikarion
Caldari
Hunters Imperiale
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Posted - 2008.10.14 16:13:00 -
[39]
Let's see. You do a move that makes about half of the alt-holders in Eve want to cancel their accounts.
You lie about the reasons for it, and your ninja-edit your own website to remove the proof.
Then when people want to cancel, the site is suddenly and mysteriously "down", and they'll have to file a petition into your already overloaded and overworked Customer Support system to even try to stop paying you.
Nice.
What's next, charging us after we cancel? Oh, right, I've already seen complaints on that too.
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EVE - The only non-consensual PvP MMORPG*
*Note: does not contain non-consensual PvP as of 9/3/2008
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D4RT N3RDiUS
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Posted - 2008.10.14 16:14:00 -
[40]
Quote:
Excellent, one of my chars has finished skill training about 2 hours ago. I need to add a GTC to the account for me to login to EVE as it has expired!!Evil or Very MadEvil or Very MadEvil or Very MadEvil or Very MadEvil or Very Mad
Can you email me directly and we'll sort it out? Email is in my signature.
jajaj can we evemail you to for canceling acounts? to?? XD lol nice joke!!!!
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Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 16:19:00 -
[41]
Edited by: Chaos Incarnate on 14/10/2008 16:19:28
Originally by: Vikarion
Let's see. You do a move that makes about half of the alt-holders in Eve want to cancel their accounts.
what percentage of statistics is made up on the spot? 85% or 93%?
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
Vikarion
Caldari
Hunters Imperiale
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Posted - 2008.10.14 16:21:00 -
[42]
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 16:19:28
Originally by: Vikarion
Let's see. You do a move that makes about half of the alt-holders in Eve want to cancel their accounts.
what percentage of statistics is made up on the spot? 85% or 93%?
Hyperbole. Learn it, love it, live it.
But I think there is no question that a lot of alt holders are very unhappy right now. Whether they will cancel...I don't know. I'm certainly not going to reactivate one of my alts now. Whether they want to, just to hurt CCP...yeah, there's a lot of those.
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EVE - The only non-consensual PvP MMORPG*
*Note: does not contain non-consensual PvP as of 9/3/2008
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Maanvaiva
Paisti
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Posted - 2008.10.14 16:27:00 -
[43]
I must say this is far the worst time CCP is ****ing on their on breakfast cereals...
WTF?? tbh :-D
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Vikarion
Caldari
Hunters Imperiale
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Posted - 2008.10.14 16:34:00 -
[44]
Oh, and for those of you who think that Customer Support will actually help you anytime soon...
The truth
ROFL. Good luck, folks.
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EVE - The only non-consensual PvP MMORPG*
*Note: does not contain non-consensual PvP as of 9/3/2008
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Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 16:37:00 -
[45]
Originally by: Vikarion
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 16:19:28
Originally by: Vikarion
Let's see. You do a move that makes about half of the alt-holders in Eve want to cancel their accounts.
what percentage of statistics is made up on the spot? 85% or 93%?
Hyperbole. Learn it, love it, live it.
But I think there is no question that a lot of alt holders are very unhappy right now. Whether they will cancel...I don't know. I'm certainly not going to reactivate one of my alts now. Whether they want to, just to hurt CCP...yeah, there's a lot of those.
'A lot' is a pretty vague quantity, but suffice it to say that I'm an alt holder, and I don't care
I expect CCP to lose some intermittent accounts because of this, and gain some permanent accounts, but I don't think it's as doom and gloom as everyone is making it out to be. The majority of people will probably not care either way, as they oft do
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
Kalphitte
Nation of Muppets
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Posted - 2008.10.14 16:43:00 -
[46]
I just want to buy a freaking GTC.... wish they would fix the website.
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Ahnrah
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Posted - 2008.10.14 17:25:00 -
[47]
Any update guys? Are we hoping this will be fixed today or should we prepare ourselves for a bit of a wait (i.e fire up COD4)?
Regards,
Ahnrah
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MAX MEXX
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Posted - 2008.10.14 17:29:00 -
[48]
Any new uppdates?
botth my accounts expired today: (
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Delc
DarkStar 1
GoonSwarm
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Posted - 2008.10.14 17:53:00 -
[49]
ok, Princess AMARR and Admiral Delc accounts are awaiting to accept GTC's, any chance you can accept them for me CCP? Isk is already in accounts. ?!?!?
N.A.G.A Corp | NAGAmazon
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Prolapse
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Posted - 2008.10.14 18:11:00 -
[50]
What superb timing - firstly you stop 'ghost training' Then people who want to extend their gametime so this dosn't affect them csn't do it due to the scure system being a mess.
Hope some people see the irony here
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Taedrin
Gallente
Celestial Ascension
Tenth Legion
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Posted - 2008.10.14 18:25:00 -
[51]
Originally by: Vikarion
Let's see. You do a move that makes about half of the alt-holders in Eve want to cancel their accounts.
You lie about the reasons for it, and your ninja-edit your own website to remove the proof.
Then when people want to cancel, the site is suddenly and mysteriously "down", and they'll have to file a petition into your already overloaded and overworked Customer Support system to even try to stop paying you.
Nice.
What's next, charging us after we cancel? Oh, right, I've already seen complaints on that too.
If you really want to cancel your account, call the bank and tell them to reject all transactions with CCP. Or tell them to cancel your credit card and issue a new one.
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Ahnrah
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Posted - 2008.10.14 18:28:00 -
[52]
Edited by: Ahnrah on 14/10/2008 18:29:11
Looks like it might be fixed. Rejoice. :)
Thanks for getting it sorted.
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Von Druid
Black Omega Security
Pandemic Legion
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Posted - 2008.10.14 18:32:00 -
[53]
What's most interesting is that about three hours of game time have been removed from my account. It was scheduled to run out at 15:03:12 GMT tomorrow, but my subscription details now lists 12:00:00 GMT.
I'm not really buying the whole billing service provider stuff.
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Kaahles
Jion Keanturi
Systematic-Chaos
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Posted - 2008.10.14 18:33:00 -
[54]
Okay following story:
Account payment via direct debit, transaction failed due insufficent funds but there was more than enough money on that bank account, no more payment via dd possible.
Happend to a friend of mine a few days ago, petition is still in queue from all I know. Is that a related problem to the issus with the billing service provider? Because if it is, we can calm down a bit and wait for the issue beeing fixed and can stop devoloping conspiracy theories involving anyone from the CIA over CCP to serveral governments and back to some strange aliens from a planet nobody ever heard before.
PS: That's why a billing service provider should not hire minmatar slave to maintain their servers (sell them hamsters) :P |
Sarin Adler
Caldari
Dark Shadow Cartel
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Posted - 2008.10.14 18:36:00 -
[55]
Not sure if this is the right place to ask... but has ghost training been killed allready or is till working? Anyway to know?
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NupetietVer
Neuro Cartographic Services
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Posted - 2008.10.14 18:41:00 -
[56]
"If you were planning to cancel your account today but you're unable to do so and you are billed for another cycle, please create a petition in the Billing & Account category and we will cancel your account and reverse the charge."
Jeez, now you resort to locking people out and billing them? Good work at low-blows, and do something else while your down there!
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Jayle Baites
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Posted - 2008.10.14 18:46:00 -
[57]
Originally by: Taedrin
Or tell them to cancel your credit card and issue a new one.
That actually wouldn't work, I've had my credit card expire as they do from time to time, and have never had to update anything, they have still been able to take the money from the new issue without any troubles..... Not sure if thats legal to be honest.
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Zinnn
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Posted - 2008.10.14 19:45:00 -
[58]
First off I want to say if any GM's are reading this, don't feel you have to read the entire thing, just the last paragraph is the main point. The rest is extra.
Just another way that CCP is trying to bugfix before adding features. Instead of giving people INCENTIVE by adding skill queues to only active accounts, they nerf something that people have used for ages.
Since the emorage is too much for me on the other thread, I'm going to post probably the most important information on the subject here.
First off, you won't see subscriptions drop immediately. You'll see it over the course of a year. You'll see it more when people come back and find out they still have 30 days, 60 days, 90 days left of training to do. You'll see it when people stop their year's subscription. You'll see a lot of short-term cashflow due to character transfers to main accounts but after that, it won't be as profitable. You'll see people who are in the military forget playing the game since they're at war and they don't have anything to come back to that has progressed - people don't want the same old grind, they want to be refreshed with something new. You have just removed one of the biggest features to people who casually play eve online. The parent who is a truck driver, the student who doesn't have time for eve and school (I've seen that) - they will cancel.
Eve would have lost its uniqueness to other games. There are other space sims out there and more in the works. Even people who do not use the feature feel betrayed. That is something that is very difficult to shake free from. If you want more customers, you better continue to do massive ad campaigns like you did in the months past, for new members because you will lose your current ones. I'm not upset, I'm just telling you the facts. Close to 150 pages of controversy over this is only what you see. A classic example in business is that for every 1 member you have feedback from, there's 10 others that feel the same way. Take that into account when you see the account activity numbers going down. This was in effect due to timecard prices going up - and that's fine, don't get me wrong. Economic times are hard, but to use a false pretense for including something is just bad business sense. People aren't stupid and they feel like they've been insulted.
You are using vinegar when you should be using honey to attract customers. Work on content rather than worry about fairness. Right now bugfixes should not be your main concern, and I think that some people may be too focused on that. Seriously, consider the example of the speed patch. The speed patch was there to "increase fairness and balance" .. In essence what really happened was slowing down ships so that missiles could kill them - that is a tactic to get more timecard selling, and I understand that. Still, if the game engine was really to blame, missiles should also have been nerfed proportionately, but they weren't, were they? Really, what you are trying to do is make isk selling less appealing, and that too I understand, but understand that all that will happen is isk sellers will increase capacity due to increased demand, and will you sell more timecards? I doubt it. In essence what you will be doing is just feeding chinese farmers and macro miners (like you've already made empire a haven for macro miners by increasing concord's effectiveness). If that's what you want, that's fine, but smoke and mirrors will not help your cause, and will just cause resentment among the eve community.
So what am I really saying? Im saying that Your approach to the cash crunch is going in the wrong direction. Immediate action is needed to make customers feel like you are continuing to be loyal and responsive to their needs. Add more ships, like the orca, add other functionality in the game like active account SP learning queues-inactive doesn't get this. If you keep stripping what people see as selling points from the game you will have nothing to sell
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CCP Wrangler
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Posted - 2008.10.14 19:59:00 -
[59]
Our Secure site is back up and running, subscribing, re-subscribing and unsubscribing should work fine at this time, but please make sure you let us know if you have any problems with it, and also make sure you create a petition so the GMs can help you with any issues that you may have.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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Hermmann
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Posted - 2008.10.14 20:44:00 -
[60]
I just wonder if all the whinners are mature people, or just kids complaining, on the wrong thread, about how they think CCP should run their own ("OWN") business. Complainers should invent their own game.
I am happy about the service, and the concern the dev team gives on the issues.
So thanks for the serivce.
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