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Thread Statistics | Show CCP posts - 9 post(s) |
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CCP Navigator
C C P
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Posted - 2008.10.14 14:21:00 -
[1]
Hello Capsuleers,
The Secure section of the EVE website is undergoing essential maintenance presently and it is currently unreachable. The issue concerns a problem with the server at our billing service provider and we are in contact with them to solve the issue and get an estimation on when we will be back up. We apologize for any inconvenience this may cause and we hope to have the secure section back up as soon as possible.
A news article has been posted in the Player News Center.
Navigator
Senior Community Representative
CCP Hf, EVE Online
Email / Netfang
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CCP Navigator
C C P
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Posted - 2008.10.14 14:21:00 -
[2]
Hello Capsuleers,
The Secure section of the EVE website is undergoing essential maintenance presently and it is currently unreachable. The issue concerns a problem with the server at our billing service provider and we are in contact with them to solve the issue and get an estimation on when we will be back up. We apologize for any inconvenience this may cause and we hope to have the secure section back up as soon as possible.
A news article has been posted in the Player News Center.
Update (2008.10.14 14:44:00): We're still working with our billing service provider to get an update on when this will be sorted.
If you were planning to cancel your account today but you're unable to do so and you are billed for another cycle, please create a petition in the Billing & Account category and we will cancel your account and reverse the charge.
Navigator
Senior Community Representative
CCP Hf, EVE Online
Email / Netfang
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Malcanis
RuffRyders
Axiom Empire
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Posted - 2008.10.14 14:24:00 -
[3]
 Originally by: CCP Navigator
Hello Capsuleers,
The Secure section of the EVE website is undergoing essential maintenance presently and it is currently unreachable. The issue concerns a problem with the server at our billing service provider and we are in contact with them to solve the issue and get an estimation on when we will be back up. We apologize for any inconvenience this may cause and we hope to have the secure section back up as soon as possible.
A news article has been posted in the Player News Center.
I hope you realise how bad this looks...
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Malcanis
RuffRyders
Axiom Empire
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Posted - 2008.10.14 14:24:00 -
[4]
Originally by: CCP Navigator
Hello Capsuleers,
The Secure section of the EVE website is undergoing essential maintenance presently and it is currently unreachable. The issue concerns a problem with the server at our billing service provider and we are in contact with them to solve the issue and get an estimation on when we will be back up. We apologize for any inconvenience this may cause and we hope to have the secure section back up as soon as possible.
A news article has been posted in the Player News Center.
Update (2008.10.14 14:44:00): We're still working with our billing service provider to get an update on when this will be sorted.
If you were planning to cancel your account today but you're unable to do so and you are billed for another cycle, please create a petition in the Billing & Account category and we will cancel your account and reverse the charge.
I hope you realise how bad this looks...
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Cpt Branko
Surge.
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Posted - 2008.10.14 14:26:00 -
[5]
Originally by: Malcanis
I hope you realise how bad this looks...
Paranoia and tinfoil hats are obviously the norm.
Sig removed, inappropriate link. If you would like further details please mail [email protected] ~Saint |
Cpt Branko
Surge.
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Posted - 2008.10.14 14:26:00 -
[6]
Originally by: Malcanis
I hope you realise how bad this looks...
Paranoia and tinfoil hats are obviously the norm.
Sig removed, inappropriate link. If you would like further details please mail [email protected] ~Saint |
Siona Windweaver
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Posted - 2008.10.14 14:27:00 -
[7]
What a coincidence.
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Maria Kalista
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Posted - 2008.10.14 14:27:00 -
[8]
Originally by: Malcanis
I hope you realise how bad this looks...
Shit happens, computers and the software on them tend to fail just when you really do not want them to fail.
Originally by: CCP Mitnal
You put a bear in your tea???
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Siona Windweaver
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Posted - 2008.10.14 14:27:00 -
[9]
What a coincidence.
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Maria Kalista
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Posted - 2008.10.14 14:27:00 -
[10]
Originally by: Malcanis
I hope you realise how bad this looks...
Shit happens, computers and the software on them tend to fail just when you really do not want them to fail.
Originally by: CCP Mitnal
You put a bear in your tea???
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Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 14:28:00 -
[11]
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask the obvious question to preempt the tens of people who will ask it (or at the very least dance around it like a bunch of wusses)
"Dear CCP,
Did you intentionally kill your billing page to prevent a hemorrhage of canceled accounts in the hopes that a few hours of cooling off would help the EMORAGEQUIT crowd?"
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 14:28:00 -
[12]
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask the obvious question to preempt the tens of people who will ask it (or at the very least dance around it like a bunch of wusses)
"Dear CCP,
Did you intentionally kill your billing page to prevent a hemorrhage of canceled accounts in the hopes that a few hours of cooling off would help the EMORAGEQUIT crowd?"
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
Valuv
Retribution Corp.
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Posted - 2008.10.14 14:30:00 -
[13]
Originally by: Maria Kalista
Originally by: Malcanis
I hope you realise how bad this looks...
Shit happens, computers and the software on them tend to fail just when you really do not want them to fail.
Yes, we already have a nasty bug going for the last 5 years and a half. Its certainly bad luck.
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask the obvious question to preempt the tens of people who will ask it (or at the very least dance around it like a bunch of wusses)
"Dear CCP,
Did you intentionally kill your billing page to prevent a hemorrhage of canceled accounts in the hopes that a few hours of cooling off would help the EMORAGEQUIT crowd?"
Exactly.
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Valuv
Retribution Corp.
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Posted - 2008.10.14 14:30:00 -
[14]
Originally by: Maria Kalista
Originally by: Malcanis
I hope you realise how bad this looks...
Shit happens, computers and the software on them tend to fail just when you really do not want them to fail.
Yes, we already have a nasty bug going for the last 5 years and a half. Its certainly bad luck.
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask the obvious question to preempt the tens of people who will ask it (or at the very least dance around it like a bunch of wusses)
"Dear CCP,
Did you intentionally kill your billing page to prevent a hemorrhage of canceled accounts in the hopes that a few hours of cooling off would help the EMORAGEQUIT crowd?"
Exactly.
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Maria Kalista
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Posted - 2008.10.14 14:32:00 -
[15]
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask .....
You not really expect them to reply to that do you? 
Originally by: CCP Mitnal
You put a bear in your tea???
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Don ZOLA
Caldari
Omniscient Order
Pandemic Legion
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Posted - 2008.10.14 14:32:00 -
[16]
how about that you sort paying from Serbia so we dont have to waste isk to pay subscriptions which we would rather pay with $... im kinda ****ed off with that since i do not want to spend isk on my subscription, and yet i have to since i cant pay it via cc...
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Maria Kalista
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Posted - 2008.10.14 14:32:00 -
[17]
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask .....
You not really expect them to reply to that do you?
Originally by: CCP Mitnal
You put a bear in your tea???
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Don ZOLA
Caldari
Omniscient Order
Pandemic Legion
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Posted - 2008.10.14 14:32:00 -
[18]
how about that you sort paying from Serbia so we dont have to waste isk to pay subscriptions which we would rather pay with $... im kinda ****ed off with that since i do not want to spend isk on my subscription, and yet i have to since i cant pay it via cc...
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Lubomir Penev
Section XIII
Tau Ceti Federation
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Posted - 2008.10.14 14:36:00 -
[19]
Originally by: Malcanis
[
I hope you realise how bad this looks...
Crumbled under the load maybe...
is a bug is a bug a buuuuuuuuuuuuug |
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CCP Wrangler
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Posted - 2008.10.14 14:44:00 -
[20]
We're still working with our billing service provider to get an update on when this will be sorted.
If you were planning to cancel your account today but you're unable to do so and you are billed for another cycle, please create a petition in the Billing & Account category and we will cancel your account and reverse the charge.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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Confuzer
Volition Cult
The Volition Cult
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Posted - 2008.10.14 14:45:00 -
[21]
Pitty, Eve would be so much nicer without alot of those emoragequiters :)
-----------------
Destiny is not a matter of chance. It is a matter of choice. It's not a thing to be waited for - it is a thing to be achieved. |
Sexiest Beast
Caldari
State War Academy
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Posted - 2008.10.14 14:47:00 -
[22]
So if the account management page goes down for "maintenance" and my GTC/CC/Deb. expires does my skill automatically stop training ?
I consider myself to be a loyal customer and would be very upset if server issues and bad timing were to be the cause of training time losses.
Would I get reimbursed for the loss of training time or will my account be considered as a ghost account although I am a loyal subscriber ?
Maybe a short term skill queue could be implemented for people in my situation.
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Malcanis
RuffRyders
Axiom Empire
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Posted - 2008.10.14 14:49:00 -
[23]
Originally by: Cpt Branko
Originally by: Malcanis
I hope you realise how bad this looks...
Paranoia and tinfoil hats are obviously the norm.
Trolling is obviously yours. I said how bad it looks, not that they did it on purpose or whatever you've inferred from a perfectly plain statement.
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CCP Valar
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Posted - 2008.10.14 14:49:00 -
[24]
Originally by: Sexiest Beast
So if the account management page goes down for "maintenance" and my GTC/CC/Deb. expires does my skill automatically stop training ?
I consider myself to be a loyal customer and would be very upset if server issues and bad timing were to be the cause of training time losses.
Would I get reimbursed for the loss of training time or will my account be considered as a ghost account although I am a loyal subscriber ?
Maybe a short term skill queue could be implemented for people in my situation.
Ghost account skill training is only stopped at downtimes and I doubt the outage will last that long.
----
Virtual World Database Administrator
Operations department
CCP Games |
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Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 14:52:00 -
[25]
Originally by: Maria Kalista
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask .....
You not really expect them to reply to that do you?
I can hope, right now the thread stands at 15 with 3 CCP replies, that's like 20%!
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
Malcanis
RuffRyders
Axiom Empire
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Posted - 2008.10.14 14:53:00 -
[26]
Originally by: Maria Kalista
Originally by: Malcanis
I hope you realise how bad this looks...
Shit happens, computers and the software on them tend to fail just when you really do not want them to fail.
Well either CCP were expecting loads of people to re-sub their alts or they were expecting loads of people to cancel their accounts. Whether they were hilariously optimistic or braced for the obvious backlash, today of all days was surely the day to make sure the account server was "reinforced", so to speak.
Still, it does add weight to the "**** up not consipracy" theory. Maybe they genuinely didn't realise how many people this would annoy... which is a whole other issue. Lost touch much?
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Siona Windweaver
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Posted - 2008.10.14 14:55:00 -
[27]
Edited by: Siona Windweaver on 14/10/2008 14:55:05
Originally by: Chaos Incarnate
Originally by: Maria Kalista
Originally by: Chaos Incarnate
Edited by: Chaos Incarnate on 14/10/2008 14:28:53
Ooh, ooh, can I ask .....
You not really expect them to reply to that do you?
I can hope, right now the thread stands at 15 with 3 CCP replies, that's like 20%!
Wrangler kinda said "The Door. Its there, be careful not to hit it on your ass while closing" already  .
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Chaos Incarnate
Faceless Logistics
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Posted - 2008.10.14 14:59:00 -
[28]
Edited by: Chaos Incarnate on 14/10/2008 14:59:23
Originally by: Siona Windweaver
Wrangler kinda said "The Door. Its there, be careful not to hit it on your ass while closing" already .
I suppose an indirect answer counts
__________
Sig by Neth'Rae
Cannot read from face
Abort, Retry, Fail? FFFFFF |
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CCP Wrangler
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Posted - 2008.10.14 15:08:00 -
[29]
"Ghost training" will be stopped at downtime if the account has been unsubscribed for 3 days or more, it is not an immediate stop and by petitioning you should have it sorted before the training stops.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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midge Mo'yb
Antares Shipyards
Vanguard.
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Posted - 2008.10.14 15:20:00 -
[30]
Originally by: CCP Wrangler
"Ghost training" will be stopped at downtime if the account has been unsubscribed for 3 days or more, it is not an immediate stop and by petitioning you should have it sorted before the training stops.
why wasnt this stated in any of the posts informing us of "ghost training removal"
my beef with this is now gone, apart from the "twas a bug" when its blatantly in your player guide as a feature
dont lie tell truth
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