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Thread Statistics | Show CCP posts - 8 post(s) |
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CCP Goliath
C C P
C C P Alliance
152
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Posted - 2012.04.03 17:12:00 -
[1] - Quote
Despite searching for "hair", "gloss", "ponytail" I can't find your report. Have you tried clearing your cache if an old portrait is persisting by the way?
CCP Goliath | QA Team Lead | @CCP_Goliath |
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CCP Goliath
C C P
C C P Alliance
152
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Posted - 2012.04.04 13:57:00 -
[2] - Quote
OK, so I've done some digging and for the sake of transparency here are my findings.
Firstly, the bug report was attached to a defect already. The fix for the initial problem was also the fix for the lipstick problem, and so it was attached to the defect concerning this. Now we hit an interesting situation - because your bug report was attached to a defect, when you reopened it it didn't re-enter our system. We have made quite a few changes to the bug reporting website recently and I feel like this might be because of one of these changes. Bugs on the bug reporting website making bugs not show up, how meta...
So, thanks for uncovering that there is an issue with the way our site handles bugs (even if that was in no way your initial intent), and as far as the issue you have reported goes - the team responsible will assess if it is a problem, and if they establish that it is, prioritise the fix as fits their schedule and goals.
For the others who are upset about bug reporting, please understand that we can't get it right 100% of the time. Our staff and our wonderful volunteers work very hard to process the bug reports effectively. Some slip through the cracks and for that we can only apologise and ask you to please try again.
CCP Goliath | QA Team Lead | @CCP_Goliath |
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CCP karkur
C C P
C C P Alliance
642
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Posted - 2012.04.04 14:14:00 -
[3] - Quote
I fixed the bug with the lipstick, and then I e-mailed some people to find out who would deal with the hair issue. Then I showed one of the character artists the issue on my computer and he took a better look at it, found what the issue was and we created a defect on it, using your screenshots. The defect is still open, but as of now it's set to be fixed for Inferno (but it might change if the technical artist runs out of time).
So please don't say bugreports do nothing, that just hurts my feelings 
CCP karkur | UI Programmer | Team Avatar | @CCP_karkur |
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CCP Goliath
C C P
C C P Alliance
153
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Posted - 2012.04.04 15:06:00 -
[4] - Quote
MailDeadDrop wrote:CCP karkur wrote:So please don't say bugreports do nothing, that just hurts my feelings The evidence seems to indicate that it was not the bug reports that caused your action, but this forum rant. If it quacks like a duck... MDD
Actually the action karkur describes had been taken far in advance of the forum thread.
CCP Goliath | QA Team Lead | @CCP_Goliath |
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CCP karkur
C C P
C C P Alliance
645
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Posted - 2012.04.04 15:14:00 -
[5] - Quote
MailDeadDrop wrote:CCP karkur wrote:So please don't say bugreports do nothing, that just hurts my feelings The evidence seems to indicate that it was not the bug reports that caused your action, but this forum rant. If it quacks like a duck... MDD Well, if they indicate that then either they are just bad evidence, or the person that is interpreting them is just not doing a good job. The lipstick issue was fixed February 2nd (and probably went out with Crucible 1.5), and the defect on the hair issue was created a few days later.
CCP karkur | UI Programmer | Team Avatar | @CCP_karkur |
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CCP karkur
C C P
C C P Alliance
646
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Posted - 2012.04.04 15:29:00 -
[6] - Quote
Hey guys, could we please stop being rude to Xenuria, there is no need for that
CCP karkur | UI Programmer | Team Avatar | @CCP_karkur |
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CCP karkur
C C P
C C P Alliance
646
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Posted - 2012.04.04 16:09:00 -
[7] - Quote
Seloena wrote:CCP karkur wrote:Hey guys, could we please stop being rude to Xenuria, there is no need for that Didn't want to be unpleasant, IMHO the "bugged" image is much better :p Lol, just found your tweet.... You post there like crazy! You're lazy girl! Go back to work :p :p :p
haha, I'm sick at home 
CCP karkur | UI Programmer | Team Avatar | @CCP_karkur |
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CCP Peirz
C C P
C C P Alliance
34
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Posted - 2012.04.04 21:55:00 -
[8] - Quote
CCP karkur wrote:I fixed the bug with the lipstick, and then I e-mailed some people to find out who would deal with the hair issue. Then I showed one of the character artists the issue on my computer and he took a better look at it, found what the issue was and we created a defect on it, using your screenshots. The defect is still open, but as of now it's set to be fixed for Inferno (but it might change if the technical artist runs out of time). So please don't say bugreports do nothing, that just hurts my feelings
Yups, after some head scratching I tracked this down to a change in the geometry that probably went out with Crucible. When the tech artists have fixed this then a re-render of the portrait should be all that's needed. The issue is most definitely not dead and buried; on the contrary, the change that introduced the problem touched a lot of files, so there might be several affected assets.. so dear colleagues, do poke that tech artist once in a while  |
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