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Sticky:Alternative way of patching

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Author	Thread Statistics \| Show CCP posts - 47 post(s)
Thycoon Patrician Space Incorporation Patrician Space Incorporation Holding Alliance 0	Posted - 2012.04.12 15:31:00 - [1] - Quote First of all I'm surprised to find the right forum under the "DEV's" tab after I logged in and NOT in the forums where it should be and where is absolute no response from any DEV. Now again: EVE Online Launcher v.1.19 is running in the first stepp (Creating EVE_Online_360229-359766.patch) till 50% and than starting downloading 0 MB/240.79 MB. With app. 60% it is breaking up like I mentioned before (see below). Right now nothing helps. I'm truly on the War-Path with launchers like that. There was a small update today after maintenance on Tranquility (2012-04-12) and I hoped it could help with the update (patch) on Singularity. So I made a fresh testserver installation with the Tranquility update from today but unfortunately with same result. In the downloading process (app. 60%) it got same error message: "An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages." Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying: "Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again." I did that several times, all with same result. The launcher doesn't works anymore and the patch script which is "trying to apply the patch safely ...." never worked. Can realy cut it out from the the patch fixing installation process. I tried to cleanup all catches, deleted all patches in the Singualrity folder, started and updated the repair tool, but all that did not helped. Also opening/starting the launcher as administrator did not work. The launcher is not working anymore. I had same problem after the Crucible 1.6.3 update with the Tranquility folder, but after rebooting the computer it worked and the launcher could update and load the game, NOT so on Singularity. The most frightening part will be - when the patch is failing on Tranquility - which was already happened after the last update in the beginning of this month. Atleast there the reboot helped and I could continue playing on Tranquility. Thycoon
Thycoon Patrician Space Incorporation Patrician Space Incorporation Holding Alliance 0	Posted - 2012.04.14 02:54:00 - [2] - Quote Quote: CCP Cascade wrote: The fact that you need to reboot the computer before updating means that there is something on your computer still running or holding on to the EVE process or the Launcher process and preventing you from doing the update properly. Have you made sure that there is no eve process in the background still running, or perhaps logserver.exe still running. Do you have any other software installed on your machine which could be scanning or holding onto EVE files/resources? It would be helpful if you would send me an evemail with answers to these questions and the launcher.log file and I can look into this a bit more. Regarding the launcher problem - I don't recall the exact conditions from the beginning of the month, when it occured on Tranquility. The only EVE-related program I have running too with EVE is EVEMon. The main problem is, that the launcher breaks when it is actually downloading and NOT updating. While the download breaks it is trying than with the fragmented download to update which is questionable. When I had rebooted my computer with the tranquility problem I remember that the dwonload had started again but finished it and could than update. Since the problem still now exists for Singularity (since 2012-04-12) I have tried many things. I had also suspected that anything else (program like EVEMon) could disturb the updating process - for this I had started the update direct after rebooting - without starting anything else than the EVE launcher. Did not help too. I have now a partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) which has 69977 KB. Any attempt to continue (restarting the launcher) is failing. Deleting the Singularity folder and installing complete new (copying the present Tranquility folder - from 2012-04-12 after maintenance) to the Singularity folder) also doesn't helps. The download breaks up after app. 60% progress (this doesn't means that 60% of the +240 MB are downloaded - it is only the "Progressbar"which is showing 60%). The EVE Online Launcher v.1.19 is running in the first stepp (Creating EVE_Online_360229-359766.patch) till 50% and than starting downloading 0 MB/240.79 MB and than breaking up in this step at app. 60%. I have also tried to start the launcher with the running "LogServer.exe" but this is not working. Obviously is the LogServer program only connected with the main client - not the launcher. There is no launcher.log file in the Singularity folder. The launcher is setup for "Send error and usage logs to CCP" and always does when it is failing. There should be something send to CCP. An other program which is contiously running is my AntiVirus program, but this was also running when I had rebooted the computer with the Tranquility problem and successful updated. But anyhow I'm right now trying again to update while the AntiVirus programm is disabled and EVEMon not running. Generally if there occurs anything danger for the operating system my AntiVirus program is popping up with a related messagge, but have not gotten anything while I tried to update. An other program which I'm always using while waiting for download is MS Excell - this is also not running now with my new attempt to update. Damn - Gateway from my provider is down after 76% progress! Gateway is back - atleast the "resume function of the launcher is working fine"! :) Sh#-º$%& same problem after 140MB download. Same moment when the updating process broke my AntiVirus program poped a message which is telling that it is not running. (coexistence??) Rebooting now. The partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) has now 177240 KB. Have exited the AntiVirus program now. Restarting now the update. Have not watched for a while - now the launcher is in step 2 - applying EVE_Online_360229-359766.patch while the full download is not finished!!?? I realy can't tell. In my download meter is a sudden download jump with plus 400% increased bandwidth. (My normal internet speed is 48kB/s but had my provider requested to increase the bandwidth for this download (got 80kB/s). Have now idea how it jump to 350kB/s. I had the Explorer open and had opened a internet page - sometimes the browser is doing that. The high speed download lasted app. 70 sec.! After 100% of step 2 the updating launcher software jumps over the step 3 and the "PLAY"-button appeared. :) Starting the client and the client software is updating. Closing everything and restarting the AntiVirus software. Restarting launcher - client is starting and acquiring bulk datas. Game is starting - everything looks ok now! After maintenance from 2012-04-13 the update broke again. I repeated same steps from my rebooting discribed above and could finish the update. Thycoon
Thycoon Patrician Space Incorporation Patrician Space Incorporation Holding Alliance 1	Posted - 2012.04.16 14:25:00 - [3] - Quote The launcher failed again today (2012-04-16) and I was distraced with a phonecall - had restarted the launcher (after rebooting) while the Antivirus program (Kaserpsky) was still running and the launcher failed twice again. After the third reboot I "exited the Antivirus program" and the launcher could finished its job. Seems definitive des Antivirus program which is causing the trouble "silently". Also exiting the Antivirus program and other programs like EVEMon before an update doesn't work. The launcher will still fail. Only after a reboot with Antivirus "exited" and nothing else started the launcher is successful. Thycoon
Thycoon Patrician Space Incorporation Patrician Space Incorporation Holding Alliance 6	Posted - 2014.01.30 10:53:00 - [4] - Quote As you can see in the beginning of this thread I have already complained about this launcher software in April 2012. Now, nearly 2 years later we have same problems. The launcher update is "unsuccessful" for whatever reason. Same like 2 years ago I have noticed that the "upload server" is NOT maintaining the download speed. It's going from 1.0KB/sec. till 100KB/sec. with complete interruptions of up to 15 sec.! It the download is longer interrupted than 10 sec. the launcher is breaking up - update unsuccessful - it can't resume! I had a lot complained about that in the past and now it is happened again. I have double checked with my ISP and there was no problem found on our side! I can download from anywhere around the world with a continue data stream of 124KB/sec. without any trouble. My ISP is telling that the problem is within "CCP's-Software-Update-Upload-Server"! The web page for manual patching is not working at all - it's not possible to enter the actual client version and only a full software download is advised which is impossible too because of the upload problems of CCP's upload server! Right now everything is a total mass! With best regards Thycoon

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