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Thread Statistics | Show CCP posts - 9 post(s) |
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CCP Wrangler
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Posted - 2008.11.22 13:39:00 -
[1]
EVE Online: Quantum Rise 1.0.1 has been deployed on Tranquility today in order to address critical performance issues that were affecting some of our players. Our team will continue to monitor Tranquility until we’re fully satisfied that the issues have been solved. We appreciate your patience during the extended downtime. Patch notes are available for review and we would encourage anyone who is still experiencing any game play issues to submit a Bug Report and we will investigate the matter as soon as possible.
During deployment we ran into a roadblock, our deployment team quickly mustered and crushed all resistance. This did delay work on the new Quantum Rise 1.0.1 patches and client. Patching from Quantum Rise to Quantum Rise 1.0.1 will work as normal, however patching from older clients will be unavailable until approximately 16:00 GMT and the full Quantum Rise 1.0.1 client download is expected to be back at 15:00 GMT. This is not a major issue as you can simply download the full Quantum Rise client and patch it to Quantum Rise 1.0.1.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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CCP Wrangler
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Posted - 2008.11.22 14:51:00 -
[2]
We're looking into the blue.dll issue.
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Reducing lag in EVE: The Jita Conundrum - StacklessIO or: How We Reduced Lag - Such Stuff As Dreams Are Made On - EVE64 - My node was equipped with the following... |
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CCP Explorer
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Posted - 2008.11.22 15:31:00 -
[3]
Edited by: CCP Explorer on 22/11/2008 15:33:43
Those that have reported "blue.dll not found". Which edition are you using (Classic or Premium) and from which build were you patching (Quantum Rise was build 69477). Were you using the Windows version, Mac version or Linux version? Directly from CCP or from Steam? Regular download or BitTorrent? Can you please post the messages you get (as Serena Hennessy did above)?
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2008.11.22 15:51:00 -
[4]
We are working on a work-around for the "missing blue.dll after patching" issue that a few users have been experiencing. Stay tuned.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Navigator
C C P
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Posted - 2008.11.22 15:54:00 -
[5]
Hello Capsuleers,
A small number of players have experienced a problem with the blue.dll not being found during the patching process to Quantum Rise 1.0.1.
To remedy this problem, players should restart their computers and download this file. Replace the files by extracting the contents into the bin folder of your eve installation folder (typically c:\program files\ccp\eve\bin\) and saying "yes" to replace files.
It is essential that players completely reboot their PC's prior to installing the Zip file.
Navigator
Senior Community Representative
CCP Games,
Email / Netfang
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CCP Explorer
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Posted - 2008.11.22 16:39:00 -
[6]
 Originally by: Rass Sonom
I patched a Quantum Rise 1.0 Classic client to 1.0.1. After installing the 4mb patch it asked for a reboot of the computer. After reboot it said all installed ok.
But when starting the new client two error messages appeared - shown below
First error message
Second error message
When the patcher encounters locked files during the patching process it schedules them to be patched on the next reboot. In the images I can see the client removing two patcher files and then it complains about two files being corrupt (since they haven't been patched).
There are two possible causes.
1) You patched but then started the client before rebooting the computer. That would trigger the client to remove the "offending" files from the patcher and then complain about a corrupt install, even after a reboot since the patcher files were removed so during the computer reboot it was unable to patch the files.
2) The patching that should have occurred during the reboot failed. When the client started it started the process described above.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2008.11.24 20:18:00 -
[7]
Originally by: John Hollow
I know I sound over-reacting in my earlier post and I know you guy's are under a lot of stress right now trying to deal with the problems. The main thing that upsets me is I talked some of my friends into getting the steam version and after the first patch deployment, the quit using it on steam so I cannot use the steam tools to interact with my friends.
On top of this, they now seem to think Valve is a problem company and are wary of getting any other games off of steam. So, by not testing this at least once on the steam version no only is it hurting your new customers, but it is giving Valve a bad name for something that is not their fault.
We have been looking at this issue internally and with Valve since Saturday, working to resolve it.
We have reproduced this problem with the latest Steam client and older EVE clients and Valve has reproduced it with the latest EVE client. There is increasing suspicion that a Steam client update on 14 November could potentially have contributed to this problem, but that has not yet been fully verified.
We are jointly continuing our efforts to resolve this. I'll follow up with more updates later.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2008.11.25 08:45:00 -
[8]
Edited by: CCP Explorer on 25/11/2008 08:45:35
Originally by: John Hollow
Originally by: John Hollow
Originally by: CCP Explorer
We have been looking at this issue internally and with Valve since Saturday, working hard to resolve it.
We have reproduced this problem with the latest Steam client and older EVE clients and Valve has reproduced it with the latest EVE client. There is increasing suspicion that a Steam client update on 14 November could potentially have contributed to this problem, but that has not yet been fully verified.
We are jointly continuing our efforts to figure out what interaction between the EVE and Steam clients causes this issue and resolve it. I'll follow up with more updates later.
Thanks for the response! Glad to know this issue is being looked into. Here's hoping the next patch goes smoothly for steam users!
Oh, also. The error seems to happen because eve and steam are running at the same time when it switches to patch installation. Maybe if you have steam download the patch.exe and run it before the game starts then the error would not occur?
Valve has isolated the issue and confirmed that it is on their end. They say they should have a fix later this week or early next week. A work-around is already in place.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2008.11.25 09:09:00 -
[9]
Originally by: Driven
T H I S !
... has been fixed internally and will be released soon.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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