| Pages: 1 [2] 3 :: one page |
|
|
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Manalapan
Dynasty Banking
   |
Posted - 2009.01.24 07:02:00 -
[31]
Yes we are currently writing out a policy and plan on take a much steadier approach to money handling than was taken with Xabier to prevent another such occurance.
Dynasty Banking |
Rebecca Tang
|
Posted - 2009.01.24 12:54:00 -
[32]
i am responsible for a 10bill withdrawl fron d-bank due to me losing 10bill isk in xabier scam so could not afford to have keep that 10bill in d-bank as it was needed for other things.
i did not withdraw due to the events that have happened to D-bank but as a result of getting scammed by Xabier
hope everything goes ok
|
Feryal Sky
|
Posted - 2009.01.25 09:55:00 -
[33]
 Originally by: Manalapan
Yes we are currently writing out a policy and plan on take a much steadier approach to money handling than was taken with Xabier to prevent another such occurance.
Yes we are all waiting for the audit.
|
Vicky Blows
Royal Amarr Institute
|
Posted - 2009.01.30 16:52:00 -
[34]
Anyone else having trouble withdrawing their funds ?
|
Linia
Gallente
Linia Corp
|
Posted - 2009.01.30 21:46:00 -
[35]
Originally by: Vicky Blows
Anyone else having trouble withdrawing their funds ?
I requested a withdrawal but nothing have happened as of yet, so guess I'd say yes
Looking to buy shares from my bonds?
www.lazywhale.com/bond is the place to go! |
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.30 22:35:00 -
[36]
I became aware of the problem earlier today, with the on-fulfilled withdrawls, and Exec Order has contacted Manalapan who told Exec that all withdrawal requests will be processed later this evening (Manalapan lives in the Western USA, as far as I know).
Withdrawal handling has been somewhat awkward with only a single teller, after Iknota's unexpected resignation (due to real life issues), and we are working to solve the problem by hiring new tellers, although I won't give out any specifics. That is for Manalapan to do in his own good time.
I know that one account holder requested a withdrawal 3 days ago, and another 4 did so days ago, and they still haven't gotten their ISK, which is clearly unacceptable. On behalf of myself and my colleages at Dynasty Banking, I'd like to apologize for this, and also to assure you that Manalapan is working to get more tellers, so that our withdrawal system becomes much more robust.
--
Salpad |
Captain Pompous
Is Right Even When He's Wrong So Deal With It
|
Posted - 2009.01.30 23:36:00 -
[37]
Thank you for the public statement Salpad. Hopefully this matter will resolve itself soon :) |
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.31 00:23:00 -
[38]
I hope so too. I've got a little over 6 billion ISK invested in Dynasty Banking.
--
Salpad |
amarrcommander
|
Posted - 2009.01.31 12:06:00 -
[39]
So what your saying is you can't hack it as a Bank? So far you have had billions of isk stolen, you can't keep tellers tellering. People are waiting almost 5 days for withdraws and its the same excuse that we are low on tellers, this has been going on for a MONTH now. Time to close out my account completely. 7bil withdrawl that will take a week to process coming in.
|
Doc Stark
|
Posted - 2009.01.31 12:48:00 -
[40]
ouch. from a busy business owner looking for a good place to store his isk, i must say some of the comments are having me think twice about approaching Dbank for my needs. The statements are nice and Manalapan and others seem to be trying their hardest to recover from the problems, and i wish them the very best of luck. I'm just very leary about establishing an acct with them at this time. Perhaps in the future once things seem to turn around, but for the time being i need to look elsewhere.
|
|
|
Gorki Andropov
Free Kings of Life
|
Posted - 2009.01.31 13:10:00 -
[41]
I have to say I'm getting worried now, and I hope my previous confidence in DBANK was not misplaced. Reading the DBANK forums there was a post by Exec Order, posted in a thread started by someone who was also waiting for withdrawals:
Originally by: Exec Order
I have been able to reach Manalapan, and he said that he would be able to get caught up with all withdrawl requests tonight (US Mountain Time).
This was referring to last night, and so far, no sign of movement. I don't want to rabble-rouse and cause alarm, just present the public information available in a centralised place.
-----------------------------------------------
"I have not problem with prostitute, but the kiddy dools is to much for me" - Orcan |
amarrcommander
|
Posted - 2009.01.31 15:20:00 -
[42]
Originally by: Gorki Andropov
I have to say I'm getting worried now, and I hope my previous confidence in DBANK was not misplaced. Reading the DBANK forums there was a post by Exec Order, posted in a thread started by someone who was also waiting for withdrawals:
Originally by: Exec Order
I have been able to reach Manalapan, and he said that he would be able to get caught up with all withdrawl requests tonight (US Mountain Time).
This was referring to last night, and so far, no sign of movement. I don't want to rabble-rouse and cause alarm, just present the public information available in a centralised place.
Normally I would just say its a scam, but lets say it is not just that.
My guess is DBANK is having serious liquidation / isk issues right now, so instead of just saying we don't have the isk for these withdrawls they are saying we don't have tellers.
But the fact remains if its a teller issue, isk issue, what ever, we have all been lied to which = scam to me. They said they had plenty of isk for ALL Withdraws and they have said they are hiring new tellers (3 weeks ago?).
So to me this is a scam.
|
Gorki Andropov
Free Kings of Life
|
Posted - 2009.01.31 15:28:00 -
[43]
I suspect that their major failing is that Manalapan is the only one who can action withdrawal requests.
-----------------------------------------------
"I have not problem with prostitute, but the kiddy dools is to much for me" - Orcan |
Ricdic
Caldari
|
Posted - 2009.01.31 16:37:00 -
[44]
Originally by: amarrcommander
My guess is DBANK is having serious liquidation / isk issues right now, so instead of just saying we don't have the isk for these withdrawls they are saying we don't have tellers.
Whilst I am concerned I don't believe liquidity issues are causing the delay. I am fairly sure Manalapan would have contacted myself or EBANK if this were the case, to the best of my knowledge the run was well and truly over.
This does seem to be a case of only having one bank teller but at this point I would recommend Salpad put up his hand to go in as temporary banker until more permanent alternatives can be sourced. |
Kitchie
Gallente
Kitchie's Logistics and Marketing Corp
|
Posted - 2009.01.31 17:54:00 -
[45]
I saw Manalapan online earlier today and he was busy trying to clear the backlog. RL issues had stopped him being able to log in for a couple of days.
The Xabier incident has apparently slowed up bringing on new staff while better controls are put in place and, with Iknota being away for a while, has resulted in Manalapan having a lot on his plate.
I'm confident that DBANK is sound and I hope they'll be back up to speed quickly.
|
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.31 23:15:00 -
[46]
The root of the teller problem is that Iknota's resignation was unexpected. Dynasty Banking's withdrawal system worked fine as long as we had two tellers, but of course in hindsight we should have been operating with a minimum of three withdrawal tellers all along, to guard against any one of them resigning.
Obviously adding new tellers is a slow process, since a withdrawal teller or a deposit teller would have to be trusted with billions of ISK, many billions even. As far as I understand it, the deposit system is pretty automated, but withdrawals must be handled manually due to the safety limitations of the EVE client and EVE's API system.
I don't know why Manalapan has been so unreasonably and unacceptably slow to handle withdrawals recently, but I quite doubt that it is due to a lack of liquid assets. More likely some real life problem has come up.
--
Salpad |
Astarte Nosferatu
Abrivianius Manufacturing Corporation
|
Posted - 2009.01.31 23:18:00 -
[47]
I am confident DB will overcome the current difficulties and continue to improve it's services.
I wish you good luck with the future.
Selling 56mil SP PvP Char |
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.31 23:28:00 -
[48]
I just logged on and talked to Manalapan, and he says he has handled all withdrawal requests by now. He also says that if people repeat withdrawal requests, it slows the system down. Make one request, then please wait. Do not make the same request twice, please.
I made two test withdrawals, from my personal account and my corporate account, to see if the system was working, yesterday (Friday), roughly 32 hours ago, and they were fulfilled about 2 hours ago.
If there are any withdrawal requests that haven't been honoured, please get in touch with us, and we'll look into it.
Also, if you wish to withdraw ISK, for whatever reason, feel free to do so. We're not asking you not to withdraw ISK; only asking you to only make each withdrawal request once, and then be patient. We are working on getting new withdrawal tellers, so that such extreme delays won't happen again, and we are profoundly sorry for the inconvenience we have caused.
|
Gorki Andropov
Free Kings of Life
|
Posted - 2009.01.31 23:31:00 -
[49]
Well, Salpad, I have received my money back and, for your help in this matter, I sincerely thank you.
However
I have to say, personally speaking, the relationship that the board of the directors has with its customers is frankly shocking. Whilst your efforts have been invaluable, the fact that neither of the other executive members have posted here speaks volumes.
Additionally, an explanation from Manalapan or Exec Order would do wonders to allay the fears of customers that have been doubly shaken this month. Basically, it's just the lack of concrete information coming down, to my mind, that's the problem - though you have really been on the ball with this one Salpad 
|
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.31 23:36:00 -
[50]
I agree with Gorki.
Both in this crisis, and in the IMO rather larger one involving Xabier, I have done what I can, but the fact is that I'm not a director at Dynasty Banking, and therefore I have limited information.
I do have an inside perspective (and improved slightly because I've an employee for several months by now), i.e. when I wrote earlier that I did not think it likely that we at DB are having a liquid assets problem, but there's a lot that I don't know, due to not being a director, and a lot more I don't know due to not having the financial and economic insight to be more deeply involved with the ISK affairs of the bank.
So right now I'm trying to encourage Manalapan to post an official statement in here.
|
|
|
Gorki Andropov
Free Kings of Life
|
Posted - 2009.01.31 23:38:00 -
[51]
You are a star Salpad. You really shouldn't be having to deal with this all by yourself.
-----------------------------------------------
"I have not problem with prostitute, but the kiddy dools is to much for me" - Orcan |
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.01.31 23:41:00 -
[52]
Originally by: Gorki Andropov
You are a star Salpad. You really shouldn't be having to deal with this all by yourself.
I'm just doing my job, really. No big deal, and no stress this time around (although earlier with the Xabier affair, well... that was kinda interesting in the Chinese sense of the word).
--
Salpad |
Viper ShizzIe
The Illuminati.
Pandemic Legion
|
Posted - 2009.02.01 05:33:00 -
[53]
Hoping this was a scam. |
Caladain Barton
|
Posted - 2009.02.01 08:37:00 -
[54]
Originally by: Viper ****zIe
Hoping this was a scam.
Doubtful at this moment that DBank is a scam..if it was, I wouldn't have gotten my withdrawal processed for the full amount. (i saw the panic on the forums late, so i imagine i was one of the later group to hit the panic withdrawal button..) |
Linia
Gallente
Linia Corp
|
Posted - 2009.02.01 15:35:00 -
[55]
I just got my withdrawal :)
Looking to buy shares from my bonds?
www.lazywhale.com/bond is the place to go! |
Doc Stark
|
Posted - 2009.02.01 16:11:00 -
[56]
It's pretty sad when we get the most information from Sal, who is not a director with the bank or anything. I would nominate him as the new director though. he's been spot on with a lot of his comments and observations. no offense to sal, but more info from the actually banking owners would be nice.
|
Athre
Minmatar
The Higher Standard
|
Posted - 2009.02.01 17:48:00 -
[57]
Originally by: Doc Stark
It's pretty sad when we get the most information from Sal, who is not a director with the bank or anything. I would nominate him as the new director though. he's been spot on with a lot of his comments and observations. no offense to sal, but more info from the actually banking owners would be nice.
Are you aware he is the PR guy? geesh.
|
Salpad
Caldari
Carebears with Attitude
|
Posted - 2009.02.01 18:34:00 -
[58]
Originally by: Doc Stark
It's pretty sad when we get the most information from Sal, who is not a director with the bank or anything. I would nominate him as the new director though. he's been spot on with a lot of his comments and observations. no offense to sal, but more info from the actually banking owners would be nice.
I agree.
I'll be sure to nag Manalapan, every now and then, about writing a public statement with information about that went wrong last week, until he either does it or fires me.
It's just that I see no benefit in nagging him ten times a day. I still stand by my original guess, that some real life crap hit him and kept him offline for 4-5 days, so while he owes you (and me and my colleagues) an explanation, no good will come out of me torturing him.
[fake edit: Keep in mind, we're now in Februar, so there should be a Monthly Report, probably some time next week. I don't know this for a fact, but it is possible that Manalapan intends to tell us all what it was that went wrong, in the Report.]
As for becoming a Director at Dynasty Banking, that's just way too grown-up for me. Sorry.
A better solution would be for Manalapan to give me access to the Directors-only discussion forum at our website, so that I can have a better idea about what's going on, but without giving me any Directorial voting power.
And yes, I am PR Manager at Dynasty Banking. What I'm doing in here is a large part of my job.
|
Manalapan
Dynasty Banking
|
Posted - 2009.02.01 21:05:00 -
[59]
The delay with withdrawals is my fault some RL issues kept me away for the better portion of the week. I have caught up and I will be keeping up with withdrawals for a good while now. I am still looking at bringing in/promoting withdrawal tellers. Most of the tellers that were hired early-mid January have been serving as message tellers (distribute account information and answer questions). They have significantly reduced the load so I can get to processing withdrawals.
Also, there have been a few new accounts made by players that have large CSPA charges or have by their settings to auto-block players. Please remove this or add the Dynasty Banking members (list available at http://bank.dyco-eve.com/about.php) to your buddy list.
Dynasty Banking |
DJ Geist
|
Posted - 2009.02.01 21:29:00 -
[60]
Well I just made another monthly deposit with dynastybank to start another 4 month CD.
However, despite the explanations some things need to be tidied up. For example, on the dynastybank webpage it still asks that people deposit by giving isk to Manalapan or Iknota.
In any case, best of luck in riding out this slight run on the bank, and I hope with some personnel/restructuring everything runs even smoother in the coming year. Of course, if you lose my isk I will contract out ruthless mercenaries to track all involved parties down in space to dispense of all inefficient bankers and backstabbers. |
|
|
|
|
| |
|
| Pages: 1 [2] 3 :: one page |
| First page | Previous page | Next page | Last page |