I was wondering what kind of knowledge does it take to become a Game Master for this game

I know what you're aiming for but I'll tell you anyway:
I know several people who either worked or still work as CSRs or GMs for different MMOs. It's not as easy as it might appear to be. As for requirements to become a GM you'll need at least some experience with the game as well as experience in customer support (many start as behind-the-scenes CSR people answering support tickets using predefined worksheets and checklists). The difference between CSRs and GMs might differ from game to game, but in general CSRs won't openly appear anywhere - not forums nor ingame, while GMs will look for player interaction. You're also required to sign a very strict working contract, e.g. that you won't disclose to anyone you're working in that position (unless you're meant to be a community guy or community manager (CM) instead of a game master (GM)) - so you're only allowed to use your nickname while saying something like "Hi, I'm a CSR." or "Hi, I'm a GM.", if at all. If you do something not especially okayed by your superiors or the mentioned worksheets and checklists you're ready to find a new job.

Most people get some issue, e.g. a ship lost due to networking issues. "Oh, come on! It's just a click for you to reimburse!" That's true, but if the GM/CSR's papers don't explicitly allow it, they're not allowed to do it. Even if they agree with the player personally. If they do it, they'll get fired. They aren't the bad boys - neither are the companies. Such rules are there to keep it fair, e.g. not just granting anyone whatever they wish, just because something went wrong. It's always the old "if you do it for one guy, you have to do it for everyone".

If you're requesting technical support (e.g. the game crashes), but the GM/CSR isn't able to help you or just answers using generic suggestions like "defragment your hard drive" I wouldn't blame the support guy either. It's most likely one of the lists mentioned above again. Also keep in mind that such issues can be very, very widespread with sometimes really bizarre reasons or sources. The probably most perfect people for such positions would be software engineers knowing the whole game and it's code etc. but to be honest, you won't get one of these people to work in such a job - different wages, working conditions and other skills required (e.g. proper language skills, etc.).

Here are the musts:
- Fluency in English
- Ability to relocate to Reykjavik, Atlanta, or Shanghai
- Must fit in with the culture at CCP and the customer support department
- Must be able to work days, evenings, nights and weekends
- Must be able to work methodically and with attention to detail

Highly desirable (and we really do not hire people that do not have at least some of these qualities):
- Previous customer support experience
- Very experienced player within EVE Online (for game related support)
- Experience in dealing with confidential and private information (especially for billing/account support)
- Experience in technical support and a deep knowledge of hardware/software (for technical support)
- Fluency in either German, Russian or Japanese
- Experience working in the games industry, especially for other MMOs

Our open positions can be found here: http://www.ccpgames.com/en/jobs?

At the moment we have no open positions for game masters, but we do tend to hire new game masters regularly.

So no drug testing?

from Forum Rules:
"Immediate banning from the forum can result from any of the following: ... posts which discuss or illustrate illegal activity ..."

So no drug testing?

Here are the musts:
- Fluency in English
- Ability to relocate to Reykjavik, Atlanta, or Shanghai
- Must fit in with the culture at CCP and the customer support department
- Must be able to work days, evenings, nights and weekends
- Must be able to work methodically and with attention to detail

Highly desirable (and we really do not hire people that do not have at least some of these qualities):
- Previous customer support experience
- Very experienced player within EVE Online (for game related support)
- Experience in dealing with confidential and private information (especially for billing/account support)
- Experience in technical support and a deep knowledge of hardware/software (for technical support)
- Fluency in either German, Russian or Japanese
- Experience working in the games industry, especially for other MMOs

Our open positions can be found here: http://www.ccpgames.com/en/jobs?

At the moment we have no open positions for game masters, but we do tend to hire new game masters regularly.

I wouldn't want to be a GM.

Who here played Anarchy Online and took part in the ARK at some point in time? (volunteer GMs)

I did. It was cool, until you began to see all the stupid things players did and the infractions they get against themselves. Couldn't believe a lot of it.

Here you have a guy that exploited a few times, griefed even more times (which was against AOs rules) and had a tendency to verbally harass people. You get a petition from him and you have to pretend you don't know any of these things and act as if you really care about his issue.

I bet it was you that got me killed once on noob island, when you suddenly appeared infront of me with a "Greetings!".

death by fire would be too slow..

Strangly, I am quilified for this job, with plenty of previous experiance and knowledge..

Just a shame the GF wont move :(
Maybe if I talk to her nicely, I hear Atlanta is nice this time of year :P

- Must be able to work methodically and with attention to detail

- Experience in dealing with confidential and private information (especially for billing/account support)

- Must be able to work days, evenings, nights and weekends
- Must be able to work methodically and with attention to detail

According to a friend whom received a warning from a GM, killing a noob player in low sec is against the rules, so I assume this 'in depth knowledge' of the game involves knowing how to undock and operate a stargate

from Forum Rules:
"Immediate banning from the forum can result from any of the following: ... posts which discuss or illustrate illegal activity ..."

I wouldn't want to be a GM.

Who here played Anarchy Online and took part in the ARK at some point in time? (volunteer GMs)

I did. It was cool, until you began to see all the stupid things players did and the infractions they get against themselves. Couldn't believe a lot of it.

Here you have a guy that exploited a few times, griefed even more times (which was against AOs rules) and had a tendency to verbally harass people. You get a petition from him and you have to pretend you don't know any of these things and act as if you really care about his issue.

Here are the musts:
- Fluency in English
- Ability to relocate to Reykjavik, Atlanta, or Shanghai
- Must fit in with the culture at CCP and the customer support department
- Must be able to work days, evenings, nights and weekends
- Must be able to work methodically and with attention to detail

Highly desirable (and we really do not hire people that do not have at least some of these qualities):
- Previous customer support experience
- Very experienced player within EVE Online (for game related support)
- Experience in dealing with confidential and private information (especially for billing/account support)
- Experience in technical support and a deep knowledge of hardware/software (for technical support)
- Fluency in either German, Russian or Japanese
- Experience working in the games industry, especially for other MMOs

Our open positions can be found here: http://www.ccpgames.com/en/jobs?

At the moment we have no open positions for game masters, but we do tend to hire new game masters regularly.

I wouldn't want to be a GM.

Who here played Anarchy Online and took part in the ARK at some point in time? (volunteer GMs)

I did. It was cool, until you began to see all the stupid things players did and the infractions they get against themselves. Couldn't believe a lot of it.

Here you have a guy that exploited a few times, griefed even more times (which was against AOs rules) and had a tendency to verbally harass people. You get a petition from him and you have to pretend you don't know any of these things and act as if you really care about his issue.

Oh how I miss AO, wish they would finish the new engine already!