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Tiscali.net node losing most of my data packages!

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Author	Thread Statistics \| Show CCP posts - 7 post(s)
Jonathan Silver	Posted - 2009.04.08 13:24:00 - [1] Anyone else having this problem? It¦s preventing me from playing the game as it either results in major slow gameplay or server status being unknown (both TQ and SiSi). The problem IP address is 213.200.79.130 and the DSNName is telecity-redbus-gw1.ip.tiscali.net. Cheers
Another Forum'Alt Gallente Center for Advanced Studies	Posted - 2009.04.08 13:32:00 - [2] Ditch Tiscali, they are a giant steaming turd of an ISP. Get Sky or Be. Guide to forum posting
Jonathan Silver	Posted - 2009.04.08 13:39:00 - [3] I wish I had a choice my connection is apparently being routed through the Tiscali network on it¦s way to the CCP servers :(
Another Forum'Alt Gallente Center for Advanced Studies	Posted - 2009.04.08 13:41:00 - [4] hmm, are you using a tiscali owned ISP? They are just as bad. Also, I think the dropped packets are probably intentional, Ti****ty were blocking EVE a while back. Guide to forum posting
Jonathan Silver	Posted - 2009.04.08 13:45:00 - [5] I don¦t think my local ISP is Tiscali owned but I¦m on the phone right now going to ask who they do business with over in the UK :) I heard about the blocking thing as well, it was a while back though. Wonder if they have taken it up again
Jovoich Kleinrock Heavy Industries The Kadeshi	Posted - 2009.04.08 14:18:00 - [6] I used to be with Tiscali and yes they blocked EVE 100% I call 'Bull****' CCP. Isn't it great that the alchemy process was introduced & can 'take up the slack?'

CCP Explorer	Posted - 2009.04.08 20:58:00 - [7] We are aware of this issue and are working with Vodafone and Tiscali to resolve it. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Znaei Caldari Thundercats RAZOR Alliance	Posted - 2009.04.08 21:04:00 - [8] Same here
Abrazzar	Posted - 2009.04.08 21:05:00 - [9] Originally by: CCP Explorer We are aware of this issue and are working with Vodafone and Tiscali to resolve it. Send some vikings. With axes. Big axes. They'll cooperate better dealing with those. -------- Ideas for: Mining
Huma Tsalis Gateway Industries House of Mercury	Posted - 2009.04.08 21:09:00 - [10] I recently changed to tiscali too. This explains a lot unfortunately. Has anyone tried using a proxy thingie maybe? <a href="http://rumandmonkey.com/widgets/toys/testgen/6199/"><img src="http://stat.rumandmonkey.com/tests/9/9/6199/25764.jpg" title="Industrialist with teeth" alt="Industrialist with teeth" border="0"

Sidus Isaacs Gallente	Posted - 2009.04.08 21:10:00 - [11] Edited by: Sidus Isaacs on 08/04/2009 21:10:34 Originally by: Abrazzar Originally by: CCP Explorer We are aware of this issue and are working with Vodafone and Tiscali to resolve it. Send some vikings. With axes. Big axes. They'll cooperate better dealing with those. Aye, us over here in Norway got the ships ready, and axes sharpend. :)
Bodrul Caldari Tadakastu-Obata Corporation The Honda Accord	Posted - 2009.04.08 21:13:00 - [12] 02 Broadband go with them, better then the crap ur with now WIN 100 Mill ISK, FREE ENTRY
Aron Iceland The Athiest Syndicate Advocated Destruction	Posted - 2009.04.08 21:17:00 - [13] Edited by: Aron Iceland on 08/04/2009 21:17:50 Seems alot of peopel from vodafone and TAL(hive) in iceland are having this problem , from what I¦ve gathered through friends nobody from Sfminn has this issue for some reason . . . EDIT: (this would be in Iceland) ----------------------------------------------- If I owe Smith ten dollars and God forgives me, that doesn't pay Smith.
Znaei Caldari Thundercats RAZOR Alliance	Posted - 2009.04.08 21:19:00 - [14] Originally by: Aron Iceland Seems alot of peopel from vodafone and TAL(hive) in iceland are having this problem , from what I¦ve gathered through friends nobody from Sfminn has this issue for some reason . . . Different routing partners. Hopefully gets fixed soonish..
Freaky Reaky	Posted - 2009.04.08 21:22:00 - [15] Originally by: Bodrul 02 Broadband go with them, better then the crap ur with now Holy crap their prices are much better than US broadband..... UKú 22.02 = 32.349582 U.S. dollars for a 20 MB connection I pay like $55 for that in the US.
Cerui Tarshiel Minmatar Asset Reallocation Specialists Apoapsis Multiversal Consortium	Posted - 2009.04.08 21:30:00 - [16] Originally by: Aron Iceland Edited by: Aron Iceland on 08/04/2009 21:17:50 Seems alot of peopel from vodafone and TAL(hive) in iceland are having this problem , from what I¦ve gathered through friends nobody from Sfminn has this issue for some reason . . . EDIT: (this would be in Iceland) Yeah, ran the pingplotter and it's only 7 hops to the router and I see no suspicously high numbers on any of them, can browse the internet and all that stuff.
The Snowman Gallente Aliastra	Posted - 2009.04.08 21:34:00 - [17] Originally by: CCP Explorer We are aware of this issue and are working with Vodafone and Tiscali to resolve it. LOL Good luck with that! Two of the worst companies I've ever had the misfortune to deal with, in both my proffesional and personal experience.
Bodrul Caldari Tadakastu-Obata Corporation The Honda Accord	Posted - 2009.04.08 21:47:00 - [18] Originally by: Freaky Reaky Originally by: Bodrul 02 Broadband go with them, better then the crap ur with now Holy crap their prices are much better than US broadband..... UKú 22.02 = 32.349582 U.S. dollars for a 20 MB connection I pay like $55 for that in the US. its better for 02 mobile customers :P i pay ú9.79 (roughly $15-$16) for 20MB connection WIN 100 Mill ISK, FREE ENTRY
Kazuo Ishiguro House of Marbles Zzz	Posted - 2009.04.08 22:15:00 - [19] Originally by: Another Forum'Alt Ditch Tiscali, they are a giant steaming turd of an ISP. Get Sky or Be. I did this for this exact reason (also, Be doesn't have a FUP like Tiscali's). --- 20:1 mineral compression ISRC Racing, Season 7 - schedule
Kazuo Ishiguro House of Marbles Zzz	Posted - 2009.04.08 22:18:00 - [20] Originally by: Freaky Reaky Holy crap their prices are much better than US broadband..... UKú 22.02 = 32.349582 U.S. dollars for a 20 MB connection I pay like $55 for that in the US. You see, here we actually have a competitive market, instead of each company carving out a territory in which it has a monopoly (with one notable exception). Most households have a choice of 3 or more suppliers. --- 20:1 mineral compression ISRC Racing, Season 7 - schedule

Ehrine Ashbark Lyrus Associates The Star Fraction	Posted - 2009.04.08 22:33:00 - [21] Originally by: Kazuo Ishiguro Originally by: Another Forum'Alt Ditch Tiscali, they are a giant steaming turd of an ISP. Get Sky or Be. I did this for this exact reason (also, Be doesn't have a FUP like Tiscali's). Actually, BE* do have a Fair Usage Policy, but that's what it actually is, Fair Usage, not a fixed limit. The actual wording from the FUP is Quote: What about excessive network usage? If it’s felt that any Be member’s Internet activities are so excessive that other members are detrimentally affected, Be may give the member generating the excessive web traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, Be may terminate that member’s services. Which in practise means you have to work pretty hard to get in trouble. Before we swapped to them, I looked into it heavily and have read reports of people pulling down 900gb+ of data in a month and not hearing any complaints. The main way they can actually do that is due to the fact that they're a partial LLU supplier, so aren't having to pay BT wholesale rates for data traffic, but instead have their own backhaul network.
Allen Ramses Caldari Typo Corp	Posted - 2009.04.08 23:02:00 - [22] Originally by: CCP Explorer We are aware of this issue and are working with Vodafone and Tiscali to resolve it. These LINX related problems have been present since November and it is only now when you finally acknowledge there is one? Are you kidding me? ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Jonathan Silver	Posted - 2009.04.08 23:13:00 - [23] Thank you CCP Explorer for the feedback, glad it's being looked at. Today has been no play day for me unfortunately as I have been struggling to try everything I could to get things going again. It so happens that I am in Iceland and I am using Vodafone as my local ISP. I see now from the ping plotter that the packets are no longer going through designated Tiscali nodes and no packets dropped but I'm still not able to play the game (either on TQ or SiSi) due to failure to log in/and or extreme lag and socket closed issues. I've filed a bug report on one of those accounts. Hope it helps. Cheers
Batolemaeus Caldari Free-Space-Ranger Morsus Mihi	Posted - 2009.04.08 23:19:00 - [24] Originally by: CCP Explorer We are aware of this issue and are working with Vodafone and Tiscali to resolve it. Have you considered dragging them to court for deliberately blocking Eve yet? It's not the first time they are doing it.. ---------------------------------------------- Originally by: CCP Prism X In New Eden, EVE wins you.
rofflesausage	Posted - 2009.04.08 23:20:00 - [25] Originally by: Freaky Reaky Originally by: Bodrul 02 Broadband go with them, better then the crap ur with now Holy crap their prices are much better than US broadband..... UKú 22.02 = 32.349582 U.S. dollars for a 20 MB connection I pay like $55 for that in the US. Its ADSL, so it depends a lot on your telephone line quality and distance from the exchange. The number of people who can get 20MB on that package is tiny. You literally have to live next to the exchange. I'm on that 20MB package and I sync at 7meg. Nothing 'wrong' with the connection, it's just the way the technology works.
Bodrul Caldari Tadakastu-Obata Corporation The Honda Accord	Posted - 2009.04.08 23:30:00 - [26] i sync at 12MB my newphew alot higher since he lives outside the exchange box WIN 100 Mill ISK, FREE ENTRY

CCP Explorer	Posted - 2009.04.09 08:14:00 - [27] Originally by: Jonathan Silver Thank you CCP Explorer for the feedback, glad it's being looked at. Today has been no play day for me unfortunately as I have been struggling to try everything I could to get things going again. It so happens that I am in Iceland and I am using Vodafone as my local ISP. I see now from the ping plotter that the packets are no longer going through designated Tiscali nodes and no packets dropped but I'm still not able to play the game (either on TQ or SiSi) due to failure to log in/and or extreme lag and socket closed issues. This issue should be resolved now, Vodafone Iceland is now routing differently to avoid Tiscali. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Kazuo Ishiguro House of Marbles Zzz	Posted - 2009.04.09 08:38:00 - [28] Originally by: Ehrine Ashbark Originally by: Kazuo Ishiguro I did this for this exact reason (also, Be doesn't have a FUP like Tiscali's). Actually, BE* do have a Fair Usage Policy... My meaning was slightly ambiguous. I didn't want to imply that Be have no FUP (although compared to many other ISPs it certainly feels that way), just that the one they had was different. --- 20:1 mineral compression ISRC Racing, Season 7 - schedule
Jonathan Silver	Posted - 2009.04.09 10:15:00 - [29] Good work CCP Explorer, the data packet loss was much to high through their nodes to be acceptable. But here is the mistery, I logged in at 7:45 EVE time and as you said no Tiscali nodes and everything was working excellent. Breezed through log in and character selection and lag ingame was no where to be found. I check the ping plotter and see no Tiscali nodes so I think \o/ WIN! BUT I WAS WRONG! I come back now at 10:00 EVE time and things are back to being server status unknown, stuck on authentication and/or disconnected due to connection to server lost/Socket closed issues. It's about the same time this started happening to me yesterday. Seems I'll have another day of not playing EVE. Good thing there is good weather so I can go out and enjoy this so called real life Looks like prime time traffic throttling to me, who ever is doing it I don't know. Cheers
Jonathan Silver	Posted - 2009.04.09 11:13:00 - [30] Traffic is going back through Tiscali like it was before with packet loss etc. Vodafone Iceland seems to have a very short memory LOL Keep trying CCP I would like to spend some quality time flying Internet spaczhipszz during my easter holidays!


CCP Explorer	Posted - 2009.04.09 12:14:00 - [31] Yes, it was back to being broken at around 9:10 GMT. Please note that we are still working on this but the problem is with Vodafone Iceland and Tiscali. We are trying to get them to fix this. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Sweaty Minge	Posted - 2009.04.09 12:42:00 - [32] ibtl
BBQ Gallente Federal Defence Union	Posted - 2009.04.09 12:58:00 - [33] I have had dealings with Tiscali when they took over the good ISP I was with and moved me over to their network. They love to advertise things like Quote: 8 Meg Broadband for only ú9.99 a month However, you connect at 8 meg but have a poor cap and their contention ration is something like 800:1, thats 800 users per 8 meg pipe link giving a download speed of about a 1/8meg connection. They also use similar contention ratios for back haul and links, mainly so they look good but cheap however once you scratch the surface its very poor with bad packet loss. Last dealing with them before I left them was "Packet loss is not a problem with web browsing just refresh the page, thanks for calling." ---- God gave us a brain, he also gave us a voice. Shame some people have yet to connect them.
Jonathan Silver	Posted - 2009.04.09 16:57:00 - [34] Just a little update, I snuck into work and had a play on my computer there and everything is running smooth. Totally different routing as well, not sure which ISP it was though. Called Vodafone Iceland earlier and they pointed the finger at CCP and said quote unquote "CCP's computers can't talk to our computers" Either way if this continues both Vodafone and CCP will lose subscriptions IMO

CCP Explorer	Posted - 2009.04.09 17:34:00 - [35] We just contacted Vodafone Iceland telling them that we still have a problem. After some tweaking then we have symmetric routing with low latency but we have confirmed in-house cases of not being able to login via Vodafone Iceland. We are still working with them trying to resolve the issue. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Allen Ramses Caldari Typo Corp	Posted - 2009.04.09 17:37:00 - [36] Explorer, are you saying this is an entirely separate problem from the LINX peering issues? ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Abrazzar	Posted - 2009.04.09 17:37:00 - [37] I told you. Vikings. Use them. -------- Ideas for: Mining
Jonathan Silver	Posted - 2009.04.09 17:45:00 - [38] Alright CCP explorer I'll leave you guys in peace Interestingly Singularity seems to be a BIT more responsive than TQ for some reason. Still unplayable but at least I can get in and shoot rats every other minute while the game catches up to my orders. Cheers PS: Happy easter! I hope you get paid some overtime fellas
Maria Kalista Amarr Emerald Forest Securities	Posted - 2009.04.09 18:10:00 - [39] Originally by: Jonathan Silver PS: Happy easter! I hope you get paid some overtime fellas Easter in Iceland means they get 5 days off. Lucky bastards... Originally by: Jacharian This sounds like a bad idea. I'm in.

CCP Explorer	Posted - 2009.04.09 18:19:00 - [40] We are actually taking additional vacation days to relax after Apocrypha, on top of the legal holidays before and after the weekend. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games



CCP Explorer	Posted - 2009.04.09 18:36:00 - [41] This issue should be resolved as of 18:08 GMT. Please confirm that you are flying. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Hariya	Posted - 2009.04.09 18:40:00 - [42] Originally by: CCP Explorer We are actually taking additional vacation days to relax after Apocrypha, on top of the legal holidays before and after the weekend. I just tried to explain this concept to couple Indian outsources fellas I've been working remotely with... Kind of hopeless but they took it kind of well, forcibly closing all my critically important tickets Glad I still have some proper cider.
Jonathan Silver	Posted - 2009.04.09 18:58:00 - [43] Confirming that I'm flying about on TQ and no sign of problems, good work guys o7 Now remember to feed the hamsters before you go on that extended vacation. Cheers

CCP Explorer	Posted - 2009.04.09 19:30:00 - [44] It is not known exactly what the problem was but Vodafone's QoS engine was misbehaving. Vodafone made configuration changes to bypass the problem (putting traffic to 87.237.38.0/23 in the top priority queue) and will open a case with the vendor. In the process of resolving this issue we discovered an asymmetric routing problem that we fixed on our end (as much as we can fix the internet on our own). It was caused by a couple of ISPs not talking to one another. Sometimes it's remarkable that the internet works. The hamsters have been fed. Enjoy. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Allen Ramses Caldari Typo Corp	Posted - 2009.04.09 19:51:00 - [45] Originally by: CCP Explorer In the process of resolving this issue we discovered an asymmetric routing problem that we fixed on our end (as much as we can fix the internet on our own). It was caused by a couple of ISPs not talking to one another. Sometimes it's remarkable that the internet works. Might this have anything to do with the LINX issue that has been plaguing EVE with disordered packets since November? Or is that unrelated? ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Aron Iceland The Athiest Syndicate Advocated Destruction	Posted - 2009.04.09 20:46:00 - [46] Yep thanks a butload ccp, working fine now :D (a bit late to reply but :¦ ) ----------------------------------------------- If I owe Smith ten dollars and God forgives me, that doesn't pay Smith.


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