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Meeogi
Amarr Lone Star Privateers Privateer Alliance
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Posted - 2009.05.02 03:47:00 -
[31]
GM's are horrible in this game....Getting a cut and paste blanket response that answers nothing is the norm, and waiting days is a regularity. To those who say C.C.P customer service is better then other games...I have personally never seen worse....most other games will at least convo. you and speak to you directly.
Eve is a wonderful MMO....perhaps the best, "for players like us" But the Petition thing is a horrible failure. It will not take much to fix it either....perhaps a CS management team that has spoken to humans before.
Want to feel like a number?.....write a petition. |
Ruze Ahkor'Murkon
Amarr No Applicable Corporation
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Posted - 2009.05.02 04:03:00 -
[32]
I've personally never seen better, myself. It's all dependent on individual experience. Some deal well, others worse. I had much worse GM interactions in SOE and Blizzard, so with CCP, I'm kinda pleased by their attentiveness.
All dependent on the individual's experience.
Posts by Ruze Ahkor'Murkon and Ruze |
Blane Xero
Amarr The Firestorm Cartel
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Posted - 2009.05.02 04:09:00 -
[33]
So long as i haven't petitioned a completely dip**** issue, and have always petitioned in perfectly typed and understandable english, i have never had a misunderstanding/issue with a petition.
Harassment usually takes 20mins tops, Isk Spammers take 5-10mins tops. Reimbursement anywhere between 1 and 5 days. ______________________________________________ Haruhiist since December 2008
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Zed Nash
Aliastra
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Posted - 2009.05.02 04:10:00 -
[34]
Originally by: Ruze Ahkor'Murkon I've personally never seen better, myself. It's all dependent on individual experience. Some deal well, others worse. I had much worse GM interactions in SOE and Blizzard, so with CCP, I'm kinda pleased by their attentiveness.
All dependent on the individual's experience.
CCP has done a wonderful job of isolating themselves from the customer. You never talk to anyone directly, it's always through the petition system. They arbitrarily close Petitions without verifying that the problem has been resolved, cut/paste response and close.
I've had a better CS experience with NCSoft................
................. seriously, that's bad.
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Ruze Ahkor'Murkon
Amarr No Applicable Corporation
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Posted - 2009.05.02 04:12:00 -
[35]
Originally by: Zed Nash
Originally by: Ruze Ahkor'Murkon I've personally never seen better, myself. It's all dependent on individual experience. Some deal well, others worse. I had much worse GM interactions in SOE and Blizzard, so with CCP, I'm kinda pleased by their attentiveness.
All dependent on the individual's experience.
CCP has done a wonderful job of isolating themselves from the customer. You never talk to anyone directly, it's always through the petition system. They arbitrarily close Petitions without verifying that the problem has been resolved, cut/paste response and close.
I've had a better CS experience with NCSoft................
................. seriously, that's bad.
I never had to petition through NCSoft, so I wouldn't know.
That said, I've directly spoke to customer reps before. On multiple occasions. Bad luck or timing or whatever you want to call it, I'd guess.
Posts by Ruze Ahkor'Murkon and Ruze |
Serpents smile
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Posted - 2009.05.02 04:33:00 -
[36]
Originally by: Zed Nash
CCP has done a wonderful job of isolating themselves from the customer. You never talk to anyone directly, it's always through the petition system. They arbitrarily close Petitions without verifying that the problem has been resolved, cut/paste response and close.
I've had a better CS experience with NCSoft................
................. seriously, that's bad.
Can't agree with that I had petitions where something went wrong in game and "fixed itself" after a while, so I write quickly back to have them close it and the GM's wrote back if I was sure it got fixed. In other words I had to write back again that it really was fixed and that they really could close it. maybe you just had the unfortune to run into a GM with a huge hangover....
As for your mission unfortune, suck it up dude. I had my damsel stolen and put on contract by the mission thief. Decided I rather take the hit with my agent & faction then succumb to the thief. I never will, pay any ransom to anyone in game and blow up with pleasure all my wrecks (or even myself) if I am scanned out or find myself with my back against a wall.
It's sux though that they don't get flagged in this mission for stealing the mission item. Maybe CCP can fix this like Akita T wrote, at least you can fight back then. Looks like a BIG oversight from here. Escalate the petition I would say.
One pro tip: don't mission near hubs. If your level 20 agent has more then 80 peeps in local its usually time to move because there will be mission probers around.
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Wet Ferret
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Posted - 2009.05.02 05:18:00 -
[37]
This isn't PvP, it's PvN, players vs nothing as in "nothing at all you can do about it except for lose standings". What are you going to do, shoot them? That is practically guaranteed to result in A) nothing at all as they warp off right when they nab the loot B) CONCORD blowing you up or C) blowing up your mission objective. It's bull**** that they wouldn't reset the mission under the circumstances, given the one-way-street that standings losses are.
Wish I could pull up the Dev post where they clearly stated this should be petitioned. Sadly people only seem to remember the GM post stating it was tough ****.
It would be nice if they just removed mission specific loots anyway, as they are a pretty dumb mechanic to begin with.
But, yeah. These forums seriously need some indicator that the post has ended and the sig has started. |
theocratis
Royal Amarr Institute
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Posted - 2009.05.02 05:55:00 -
[38]
Reward without risk should indeed be frowned upon. However biting the hand that feeds with the GM hate could be counterproductive. |
Joss Sparq
Caldari Deep Core Mining Inc.
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Posted - 2009.05.02 06:09:00 -
[39]
1) I just want to start by saying that I disagree regarding the "third testicle" proposition you've made here. It would appear to imply that a third testicle would be useless (and therefore so are the EVE GMs) and I take issue with that.
Firstly, assuming that the third testicle is "wired in" (or perhaps more likely plumbed) correctly, it should serve as an increase to the standard respository of ejaculative fluids - this should pose an obvious advantage when it comes to procreation.
Secondly, it would serve to make the appearence of a "package" larger when one is wearing a closely fitted bathing costume. Theoretically, this would serve to increase the likelyhood of procreation being initiated!
Therefore I would not be so quick to denigrate the concept third testicle.
2) On a more (less?) serious note I swear I saw a topic related to what happened to you in your mission being discussed here in General Discussion within the last week or two. I do not however recall the outcome, if any. The general consensus I think was to petition for an answer. I skipped back a few pages, but couldn't find it.
When the response said "Thanks", was it "Thanks for all the fish!" and closed, or was it "Thanks, we'll investigate this further!" and left open?. I'm not sure which, if any, you've specified at this point.
Storming in with an attitude all "urine and a sour liquid consisting of dilute and impure acetic acid, obtained by acetous fermentation from wine, cider, beer, ale, or the like: used as a condiment, preservative, etc" will rarely garner a helpful response here.
Although come to think of it the conditions required for a helpful response here are usually pretty obscure anyway ...
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Intense Thinker
Minmatar
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Posted - 2009.05.02 06:11:00 -
[40]
you all hate Eve so much? Contract me your crap and GTFO
Pomp FTW!!! |
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Amerilia
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Posted - 2009.05.02 06:22:00 -
[41]
Originally by: Meeogi GM's are horrible in this game....Getting a cut and paste blanket response that answers nothing is the norm, and waiting days is a regularity. To those who say C.C.P customer service is better then other games...I have personally never seen worse....most other games will at least convo. you and speak to you directly.
I played Anarchy Online for a while. I was stuck between two zones, guess in EVE the equivalent would be that session change would not work. I petitioned and 5 minutes later a GM appeared besides me and started a conversation in my primary language. After he warped me out of there, he asked if there were other abnomalities IŠve experienced and I told him about all the bugs IŠve seen ingame. Like doors not in the middle of the hole etc. he warped us to theses places took screenshots and thanked for my help. Afterwards he warped me to a place of my choice. The best thing was, those things were fixed in the NEXT patch a week later. Never seen something like that in EVE...
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Joss Sparq
Caldari Deep Core Mining Inc.
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Posted - 2009.05.02 06:28:00 -
[42]
The closest I've ever been to a GM in EVE was when I once had a Polaris frigate appear a few thousand meters from my ship when I was in a asteroid belt, mining. It sat there, watching me for several minutes. Then it left.
I still can't decide if it was cool, or creepy.
I mean, I know I was beating off furiously at the time (I was semi-AFK mining, after all) but what about the GM?
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AkRoYeR
Amarr
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Posted - 2009.05.02 06:36:00 -
[43]
Originally by: Intense Thinker
Originally by: Zed Nash
You're neither clever, nor very smart.
And you have a redundant redundancy issue of redundancy
And no one is hiding, when they took the cargo you were free to pop them and take it back... your choice to grab your ankles and take it was your own fault and can I have your stuff?
The OP's redundancy would depend on how he was using the word "smart". I think he meant clever as in mentally bright and "smart" as in pain.
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Torlin Valric
Minmatar Tribal Liberation Force
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Posted - 2009.05.02 07:58:00 -
[44]
Originally by: Zed Nash
Originally by: Intense Thinker Welcome to Eve, where you can't escape PvP no matter where you go
You're neither clever, nor very smart.
PvP, no problem..............
Hiding behind game mechanics to grief, problem.
If he'd have been flagged when he took the objective, two volleys would have sent him back to station in a pod. The fact that the mechanics of the game didn't allow me to retaliate at all, and am forced to just sit there and take it, that's just bad development.
You said it yourself, you don't want to buy the mission item on the market because those thief would make money from stealing. So it's not as you say griefing but a way to make money.
And i must say you're a bit stupid. You could have bought the items on the market and let the thieves earn a bit of isk but instead you choose to sit in a station and do nothing for 5 hours. Except for some whining on the forum.
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Dimitri Chandler
Gallente Dark Knights of Deneb Against ALL Authorities
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Posted - 2009.05.02 08:02:00 -
[45]
I would actually find a third testicle quite useful
Fluffled -Suvetar "There is nothing as disconcerting as being bear-hugged by a giant Icelandic man in a kilt." |
F'nog
Amarr Celestial Horizon Corp. I.C.C Industrial Drive Yards
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Posted - 2009.05.02 08:07:00 -
[46]
I'd love a third testicle. It's called redundancy. I could lose one or even two and still be good to go and sire a horde of offspring.
Originally by: Kazuma Saruwatari
F'nog for Amarr Emperor. Nuff said
Originally by: Chribba Go F'nog! You're a hero! Not a Zero! /me bows
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Tippia
Raddick Explorations BlackWater.
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Posted - 2009.05.02 08:10:00 -
[47]
Originally by: Intense Thinker "I'm stuck either buying the Ship's Crew off the escrow market, which is rewarding the thieves who stole them"
they not harassing, they offering to give it back. That's business, not griefing
^^ This, tbh. If he just blew the thing up, you might have a case with the harassment — if he contacted you to sell it back, you've just been (legitimately) PvP:ed. ——— “If you're not willing to fight for what you have in ≡v≡… you don't deserve it, and you will lose it.” — Karath Piki |
Astria Tiphareth
Caldari 24th Imperial Crusade
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Posted - 2009.05.02 08:11:00 -
[48]
To me, the problem here is one of lack of clarity, as well as the bad design Akita pointed out.
CCP have failed to provide clear guidance on when something is legal in terms of game rules and when something isn't. They continue to do so every time an exploit is publicly known. We get messages like 'doing X is now classed as an exploit, don't do it' but can you find the same details of exploits a month ago, or two months ago? There's nothing there to point new players to and say 'look, it's here in black and white, don't be a jackass and do it'.
Heck even the concept of buying ISK is hard to find. Once you've left the rookie chat, it's actually quite hard to locate authoratitive advice that states it's against the EULA, and you certainly won't in-game - and this is on a subject that virtually everyone is familiar with by word of mouth! Remember that some statement by a player is not authoratitive. Imagine the cases like the OP's where it's really specific, niche, and not well documented at all.
Instead we're left with vague references, a lot of Fear Uncertainty and Doubt, and interpretations by GMs that seem quite haphazard. I'd like to see this area cleaned up, and consistent rules applied and made known.
I don't mind being paranoid about, well, anything in EVE, but you can only be paranoid about known threats, and therefore knowledge of game rules is critical in that regard. Jinx mentions a spate of these issues resulting in rules changes - can anyone find that? I don't accuse Jinx of lying - rather I'm using it as another example where the information is buried in soft peat and recycled as firelighters rather than accurately posted in a rules sticky/wiki for all to see.
Originally by: Intense Thinker you all hate Eve so much? Contract me your crap and GTFO
Try intensely thinking about the stupidity of your statement. ___ My views may not represent those of my corporation, which is why I never get invited to those diplomatic parties... Environmental Effects
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Zed Nash
Aliastra
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Posted - 2009.05.02 08:26:00 -
[49]
Edited by: Zed Nash on 02/05/2009 08:32:51
Originally by: Torlin Valric You could have bought the items on the market and let the thieves earn a bit of isk but instead you choose to sit in a station and do nothing for 5 hours. Except for some whining on the forum.
For 20mil isk? I checked the market............
But think about it for a second. Thief steals mission objective, slaps it on the market, makes some money, and is encouraged by his profit to steal mission objective again. I'm not going to be a part of that feedback loop.
It's not spite, it's not pride, it's common sense.
Originally by: F'nog I'd love a third testicle. It's called redundancy. I could lose one or even two and still be good to go and sire a horde of offspring.
Safe to say that any situation you find yourself in where you would lose two *********, you will more than likely lose 3, if you had 3.
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Torlin Valric
Minmatar Tribal Liberation Force
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Posted - 2009.05.02 10:21:00 -
[50]
Originally by: Zed Nash Edited by: Zed Nash on 02/05/2009 08:32:51
Originally by: Torlin Valric You could have bought the items on the market and let the thieves earn a bit of isk but instead you choose to sit in a station and do nothing for 5 hours. Except for some whining on the forum.
For 20mil isk? I checked the market............
But think about it for a second. Thief steals mission objective, slaps it on the market, makes some money, and is encouraged by his profit to steal mission objective again. I'm not going to be a part of that feedback loop.
It's not spite, it's not pride, it's common sense.
Common sense would be to cancel the mission and take the standings hit. If you had done missions for 5 hours you would have had the standings back and some isk.
But you want it the easy way, you want someone else to fix your problem.
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Bargain Hunt
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Posted - 2009.05.02 10:26:00 -
[51]
Originally by: Zed Nash Incompetence shouldn't be rewarded............
You are quite correct in this point, so you can whistle for your ships crew.
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Esmenet
Gallente
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Posted - 2009.05.02 10:26:00 -
[52]
Can i have your stuff?
And yea this is my sig. Real PVP'ers only use f1. |
Meeogi
Amarr Lone Star Privateers Privateer Alliance
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Posted - 2009.05.02 10:45:00 -
[53]
Originally by: Esmenet Can i have your stuff?
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAH HAAAA
"can I have your stuff"..hahaha BRILLIANT! and so original! Now look what you did....my pod is filled with poo. |
Strak Yogorn
Amarr Farmer Killers
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Posted - 2009.05.02 10:53:00 -
[54]
do what i like to do, scan some other dudes wc and steal their crew, that way you always have "spares" :)
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Irida Mershkov
Gallente War is Bliss
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Posted - 2009.05.02 11:11:00 -
[55]
Just buy a crew from the market OP, they're not exactly expensive, or cancel the mission, you've already got the cash from the NPC's.
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Marcus Xavier
Minmatar Xavier Institute for Higher Learning
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Posted - 2009.05.02 11:24:00 -
[56]
All petitions are not equal. Did you simply request that the mission should be reset due to someone stealing the mission critical item? Or did you complain that someone stole the mission critical item and he needs to be punished? ---------------- Mutatis Mutandis |
Winters Chill
Amarr Ministry of War
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Posted - 2009.05.02 12:16:00 -
[57]
Originally by: Zed Nash Was scanned out today, had the Ship's Crew stolen from the Damaged Heron in WC after the mission was marked as complete (happens when you pop the intial agro spawn).
File a petition, receive a response basically saying "Thanks", and that's it.
Since the mission is marked as complete, it won't respawn after DT. I'm stuck either buying the Ship's Crew off the escrow market, which is rewarding the thieves who stole them, or turning down the mission for a nice little standings hit.
Have another petition filed, but after the cosmic display of ineptitude already by the GMs, I'm not holding my breath. Been waiting for about 5 hours now, and no response. Can't accept another mission, so I'm spinning my ship in hangar.
Came back for Apocrypha, remembering why I left in the first place (bad developement, crappy customer service, et al). Incompetence shouldn't be rewarded............
It just goes to show, you can't be too careful!
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Jobby
Minmatar UNITED STAR SYNDICATE
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Posted - 2009.05.02 12:45:00 -
[58]
Think of all that extra **** you'd spray, though.
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SleepingBuddah
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Posted - 2009.05.02 13:06:00 -
[59]
Originally by: Esmenet Can i have your stuff?
It got stolen. And he tries to petition it back.
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Lazarann
Caldari Balls Deep Inc.
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Posted - 2009.05.02 13:07:00 -
[60]
Tip: When someone's in your mission, don't kill the rats so they can take the item. Tip: This is completely allowed and your petition is a waste of time Tip: Get used to it if you're going to run missions in popular mission hubs
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