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Thread Statistics | Show CCP posts - 5 post(s) |
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CCP Solomon
C C P
C C P Alliance
154
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Posted - 2012.07.12 12:19:00 -
[1] - Quote
Hello,
We are trying to collect as much information as we can to determine if this is a driver issue. The most effective way of getting this information to us is to file a bug report using the in-game tool, this can be accessed by pressing F12.
The in-game bug reporting tool will collect the following information automatically and send it to us with your bug report:
- DXDiag file
- prefs.ini
- screenshots
- logs.txt containing last 1000 lines of in-memory logs from notice and higher.
- methodcalls.txt containing all calls made to the server since the client started
- processHealth.txt containing cpu, memory and network info in 5 second buckets
- settings.yaml containing all your user, public and character settings
If you are unable to use the in-game tool, you can submit issues through the bugs website, but you will need to manually create a DxDiag file yourself and attach it to the web form. Please use the title field to describe the issue, include your graphics card if you believe it is related. You can also use the fields within the bug report tool to describe the reproduction steps that most reliably make your game crash.
There is an excellent page on bug reporting at the EVE Wiki. The more of these reports we can get, the easier it is to pattern match and the more effective our case for change will be.
As others in the thread have mentioned, you can try rolling back your drivers in the interim to see if the issue is no longer present.
Thanks for your continued patience.
Associate Technical Producer - Foundation Technology |
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CCP Solomon
C C P
C C P Alliance
154
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Posted - 2012.07.12 12:40:00 -
[2] - Quote
Saber Coombs wrote:Thanks for looking into this. Since the system completely freezes and a hard reboot is necessary, I'm assuming the in-game tool isn't gonig to be very useful.
The in-game tool is always preferable due to the automatic collection of lots of good information, but as I mentioned in my original reply, if you are unable to use the in-game tool, you can submit issues through the bugs website and attach your DxDiag separately.
Many Thanks.
Associate Technical Producer - Foundation Technology |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
174
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Posted - 2012.09.18 11:13:00 -
[3] - Quote
Hi, let me say I share your concern with this issue as I am one of the people in CCP who have a AMD HD 7850, this has lost me ships on TQ and also lost some of the code I've been working on. It's very frustrating and I wholly understand, from experience, this is a serious issue.
We have done some investigation into the issue and noticed that the problem is not specific to Eve but is an issue with this series of AMD GPUs as a whole. I would recommend that you let AMD know about your user pain at their driver survey site here: http://www.amdsurveys.com/se.ashx?s=5A1E27D20B2F3EBF
I'm apologize that that this doesn't immediately solve this issue, but this is something that AMD has to address and be shown the severity of.
CCP Konflikt
Technical QA Tester
Team Trilambda |
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ISD Suvetar
ISD Community Communications Liaisons
258
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Posted - 2012.10.10 12:43:00 -
[4] - Quote
Just to weigh in on this, I've got a 6870 running the latest drivers on Windows 7 - 64bit edition.
I regularly run 3 clients without any problems, but I've not tried to use the map screen whilst doing thing. I'll test that when I can.
ISD Suvetar
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
178
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Posted - 2012.12.05 16:33:00 -
[5] - Quote
As Lizaa pointed out, this issue should be fixed when you install the 12.11 Catalyst beta release.
If you're still experiencing this issue with this driver installed please let us know.
CCP Konflikt
Technical Software Quality Analyst
Team Trilambda |
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