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Kynoch
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Posted - 2004.09.19 07:01:00 -
[1]
Was wondering if anyone has ever had a petition for replacement of in game items such as ships, mods etc been granted? If so I would like to know about it.
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
You lose weeks or more of progess to a problem with the game and if you dont have fraps of it or someone that cares at CCP its your problem. Replacing stuff is a fact of life in this game...one that I and everyone else deals with frequently...it just compounds things when a real issue in game, with the game, contributes to an already tenuous hold on what we have gained in game. So its so sorry whoever you are...keep playing and no we dont believe you.
I once lost a ship from having my display screwed up by the "mouse over look at feature" making it impossible to orient my view so I couldnt keep from getting killed in an NPC spawn. I didnt think CCP would believe that so I never said anything...that problem still exists. What can you do? Play on or quit?
hmmmmm
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Kynoch
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Posted - 2004.09.19 07:01:00 -
[2]
Was wondering if anyone has ever had a petition for replacement of in game items such as ships, mods etc been granted? If so I would like to know about it.
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
You lose weeks or more of progess to a problem with the game and if you dont have fraps of it or someone that cares at CCP its your problem. Replacing stuff is a fact of life in this game...one that I and everyone else deals with frequently...it just compounds things when a real issue in game, with the game, contributes to an already tenuous hold on what we have gained in game. So its so sorry whoever you are...keep playing and no we dont believe you.
I once lost a ship from having my display screwed up by the "mouse over look at feature" making it impossible to orient my view so I couldnt keep from getting killed in an NPC spawn. I didnt think CCP would believe that so I never said anything...that problem still exists. What can you do? Play on or quit?
hmmmmm
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Joshua Calvert
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Posted - 2004.09.19 07:06:00 -
[3]
I've had a Scorpion replaced by GM's.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
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Posted - 2004.09.19 07:06:00 -
[4]
I've had a Scorpion replaced by GM's.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Kynoch
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Posted - 2004.09.19 07:09:00 -
[5]
Edited by: Kynoch on 19/09/2004 07:14:51
Excellent, I just wish that after all this time in game I would be given the benefit of the doubt. Its not like Im taking back clothes Ive already worn for christs sake.
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Kynoch
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Posted - 2004.09.19 07:09:00 -
[6]
Edited by: Kynoch on 19/09/2004 07:14:51
Excellent, I just wish that after all this time in game I would be given the benefit of the doubt. Its not like Im taking back clothes Ive already worn for christs sake.
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Vivus Mors
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Posted - 2004.09.19 07:15:00 -
[7]
yeah, a friend a while back had some issue with an industrial ship BPO disappearing, and the GM's replaced it...
as long as it's proveable that you had the thing in question, and some how it just disappeared to something beyond your control, and you didn't destroy it or whatever, the GM's are often pretty good about hearing you out and seeing what they can do to help...
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For the price of one can of Quafe cola a day, you can adopt an Ewok... Please... think of the Ewoks... |
Vivus Mors
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Posted - 2004.09.19 07:15:00 -
[8]
yeah, a friend a while back had some issue with an industrial ship BPO disappearing, and the GM's replaced it...
as long as it's proveable that you had the thing in question, and some how it just disappeared to something beyond your control, and you didn't destroy it or whatever, the GM's are often pretty good about hearing you out and seeing what they can do to help...
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For the price of one can of Quafe cola a day, you can adopt an Ewok... Please... think of the Ewoks... |
Kynoch
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Posted - 2004.09.19 07:19:00 -
[9]
Edited by: Kynoch on 19/09/2004 07:29:34
Edited by: Kynoch on 19/09/2004 07:28:28
Edited by: Kynoch on 19/09/2004 07:27:23
True...some of it is easy...however they dont seem to like it when you tell them something is broke when they arent able or willing to really look at it. Data is easy...function is hard.
I mean its like this. I have a lot of time invested in this game...very valuable time if you knew my situation and its all been on the up and up. I cant help what other people do and how they conduct themselves. I expect that to some degree that CCP can tell if your a trouble maker or hang with questionable groups or put in false claims etc. I just want to be given the benefit of the doubt every once in a while like anyone that pays their hard earned cash and spends lots and lots of their valuable time building something in this game. To be written off as possibly being fraudulent is disturbing.
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Kynoch
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Posted - 2004.09.19 07:19:00 -
[10]
Edited by: Kynoch on 19/09/2004 07:29:34
Edited by: Kynoch on 19/09/2004 07:28:28
Edited by: Kynoch on 19/09/2004 07:27:23
True...some of it is easy...however they dont seem to like it when you tell them something is broke when they arent able or willing to really look at it. Data is easy...function is hard.
I mean its like this. I have a lot of time invested in this game...very valuable time if you knew my situation and its all been on the up and up. I cant help what other people do and how they conduct themselves. I expect that to some degree that CCP can tell if your a trouble maker or hang with questionable groups or put in false claims etc. I just want to be given the benefit of the doubt every once in a while like anyone that pays their hard earned cash and spends lots and lots of their valuable time building something in this game. To be written off as possibly being fraudulent is disturbing.
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Daakkon
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Posted - 2004.09.19 07:23:00 -
[11]
I've had a scorp replaced by the GM's aswell
www.dark-cartel.com |
Daakkon
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Posted - 2004.09.19 07:23:00 -
[12]
I've had a scorp replaced by the GM's aswell
www.dark-cartel.com |
Joshua Calvert
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Posted - 2004.09.19 07:25:00 -
[13]
 Originally by: Daakkon
I've had a scorp replaced by the GM's aswell
Copycat.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
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Posted - 2004.09.19 07:25:00 -
[14]
Originally by: Daakkon
I've had a scorp replaced by the GM's aswell
Copycat.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
SaorAlba
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Posted - 2004.09.19 07:42:00 -
[15]
I had a Raven replaced wich I lost a week ago. Remember last sunday the server rebooted after dt and shut down after 10 min?
I left the station shortly after dt to start up a spawn so we could run a mining op. In worp I had a server node go offline. I relogged ( took a min) to see my ship go up in smoke with the ships interface totally bugged out. Nothing responded anymore and 1 min after that we all had the message the server had to reboot. I petitioned it and had my ship replaced with the lost modules in it.
Don't give up hope. They have to shift the liars from the honest man. Just explain in detail what happend and make screenie's. You might be lucky.
Greetz, SaorAlba.
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SaorAlba
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Posted - 2004.09.19 07:42:00 -
[16]
I had a Raven replaced wich I lost a week ago. Remember last sunday the server rebooted after dt and shut down after 10 min?
I left the station shortly after dt to start up a spawn so we could run a mining op. In worp I had a server node go offline. I relogged ( took a min) to see my ship go up in smoke with the ships interface totally bugged out. Nothing responded anymore and 1 min after that we all had the message the server had to reboot. I petitioned it and had my ship replaced with the lost modules in it.
Don't give up hope. They have to shift the liars from the honest man. Just explain in detail what happend and make screenie's. You might be lucky.
Greetz, SaorAlba.
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Kynoch
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Posted - 2004.09.19 07:46:00 -
[17]
Nah...they shot me down already. Its a tricky situation that resulted in the loss. Believe me Ive done some things that led to getting blown up and deserved what I got...this is just bad luck...which could be rectified its just not going to be.
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Kynoch
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Posted - 2004.09.19 07:46:00 -
[18]
Nah...they shot me down already. Its a tricky situation that resulted in the loss. Believe me Ive done some things that led to getting blown up and deserved what I got...this is just bad luck...which could be rectified its just not going to be.
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LOLZ
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Posted - 2004.09.19 08:02:00 -
[19]
ive had an apoc ,condor and kestrel replaced by GM's.
frigs were lost to a sentry gun bug with a mission i was told to kill some ships the same faction as the agent i was working for lol.
apoc was to the grid bug age's ago the dev's went to the gate i lost my ship at on a test server and could duplicate the bug.
many people lost ships that nite to that bug and all had them replaced.
took me a few days to get the apoc though and didnt have any reply from the gm's apart from them saying one of the head dev's was looking into it.
the frigs were replaced within an hour because it was really easy for them to find out what happened
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LOLZ
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Posted - 2004.09.19 08:02:00 -
[20]
ive had an apoc ,condor and kestrel replaced by GM's.
frigs were lost to a sentry gun bug with a mission i was told to kill some ships the same faction as the agent i was working for lol.
apoc was to the grid bug age's ago the dev's went to the gate i lost my ship at on a test server and could duplicate the bug.
many people lost ships that nite to that bug and all had them replaced.
took me a few days to get the apoc though and didnt have any reply from the gm's apart from them saying one of the head dev's was looking into it.
the frigs were replaced within an hour because it was really easy for them to find out what happened
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Meehan
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Posted - 2004.09.19 08:33:00 -
[21]
I've had a full set of implants replaced by the GM's.
Funny story - we were 4 BS ganking a Blackbird in FD-MLJ (me in my Raven, others in turretbased) when all of the sudden the Blackbird pilot ejects and warps away. Even more suddenly, I find myself in the driver's seat of that Blackbird with a full spread of my own torpedoes coming my way. 
Other TLBCers had a great time playing around with my drifting Raven till I got back 
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Meehan
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Posted - 2004.09.19 08:33:00 -
[22]
I've had a full set of implants replaced by the GM's.
Funny story - we were 4 BS ganking a Blackbird in FD-MLJ (me in my Raven, others in turretbased) when all of the sudden the Blackbird pilot ejects and warps away. Even more suddenly, I find myself in the driver's seat of that Blackbird with a full spread of my own torpedoes coming my way.
Other TLBCers had a great time playing around with my drifting Raven till I got back
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Righteous Fury
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Posted - 2004.09.19 08:40:00 -
[23]
I've had skillpoints, clones, a crusader + fittings, and an iteron V + fittings replaced by GMs
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Righteous Fury
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Posted - 2004.09.19 08:40:00 -
[24]
I've had skillpoints, clones, a crusader + fittings, and an iteron V + fittings replaced by GMs
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Baron Tane
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Posted - 2004.09.19 08:50:00 -
[25]
Originally by: Kynoch
Edited by: Kynoch on 19/09/2004 07:29:34
Edited by: Kynoch on 19/09/2004 07:28:28
Edited by: Kynoch on 19/09/2004 07:27:23
True...some of it is easy...however they dont seem to like it when you tell them something is broke when they arent able or willing to really look at it. Data is easy...function is hard.
Remember that the GMs are subcontracted to another company; they're not CCP itself. From my experience the GMs do what they can to pass on info that may be relevant in cases where it looks like a bug caused a player's loss, but they can't do much from a game design perspective. All they can do is be the front line for disgruntled players, and try to comfort you as best they can.
I understand that you have a lot of time invested in the game -- I've lost stuff myself and not had it reimbursed. It's the way it goes. It has nothing to do with how long-standing a player you are; it just has to do with the case in question. If your bug isn't verifiable by any proper means, they just can't do anything about it. It's that simple, and it's that unfortunate.
It's an MMOG. **** happens. 
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Baron Tane
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Posted - 2004.09.19 08:50:00 -
[26]
Originally by: Kynoch
Edited by: Kynoch on 19/09/2004 07:29:34
Edited by: Kynoch on 19/09/2004 07:28:28
Edited by: Kynoch on 19/09/2004 07:27:23
True...some of it is easy...however they dont seem to like it when you tell them something is broke when they arent able or willing to really look at it. Data is easy...function is hard.
Remember that the GMs are subcontracted to another company; they're not CCP itself. From my experience the GMs do what they can to pass on info that may be relevant in cases where it looks like a bug caused a player's loss, but they can't do much from a game design perspective. All they can do is be the front line for disgruntled players, and try to comfort you as best they can.
I understand that you have a lot of time invested in the game -- I've lost stuff myself and not had it reimbursed. It's the way it goes. It has nothing to do with how long-standing a player you are; it just has to do with the case in question. If your bug isn't verifiable by any proper means, they just can't do anything about it. It's that simple, and it's that unfortunate.
It's an MMOG. **** happens.
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Wrangler
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Posted - 2004.09.19 08:57:00 -
[27]
They have to have it in their logs, otherwise they cant replace anything. It would be great if no one ever lied, but if they started replacing based on what people say and not on whats in their logs everyone wouls start petitioning to get stuff they lost no matter how they lost it. 
[Read the Rules!] - [Email the Moderators] |
Wrangler
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Posted - 2004.09.19 08:57:00 -
[28]
They have to have it in their logs, otherwise they cant replace anything. It would be great if no one ever lied, but if they started replacing based on what people say and not on whats in their logs everyone wouls start petitioning to get stuff they lost no matter how they lost it.
[Read the Rules!] - [Email the Moderators] |
ErrorS
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Posted - 2004.09.19 09:16:00 -
[29]
Originally by: Meehan
I've had a full set of implants replaced by the GM's.
Funny story - we were 4 BS ganking a Blackbird in FD-MLJ (me in my Raven, others in turretbased) when all of the sudden the Blackbird pilot ejects and warps away. Even more suddenly, I find myself in the driver's seat of that Blackbird with a full spread of my own torpedoes coming my way.
Other TLBCers had a great time playing around with my drifting Raven till I got back
haha.. you have no idea how hard that made me laugh.
Really really funny!
________
I'm strict Caldari
"The grass is always greener on the other side" - Maybe they're not as uber as you think?
-ErrorS |
ErrorS
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Posted - 2004.09.19 09:16:00 -
[30]
Originally by: Meehan
I've had a full set of implants replaced by the GM's.
Funny story - we were 4 BS ganking a Blackbird in FD-MLJ (me in my Raven, others in turretbased) when all of the sudden the Blackbird pilot ejects and warps away. Even more suddenly, I find myself in the driver's seat of that Blackbird with a full spread of my own torpedoes coming my way.
Other TLBCers had a great time playing around with my drifting Raven till I got back
haha.. you have no idea how hard that made me laugh.
Really really funny!
________
I'm strict Caldari
"The grass is always greener on the other side" - Maybe they're not as uber as you think?
-ErrorS |
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ErrorS
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Posted - 2004.09.19 09:18:00 -
[31]
and to everyone else.. this is the first mmorpg I've played where the GMs were willing to replace any lost items.
I once logged on to fight some NPCs in my scorp.. servers went down (I didn't realize what time it was) and I died.. they wouldn't replace my ship :( "you should know what time the servers go down!"
oh well :D
________
I'm strict Caldari
"The grass is always greener on the other side" - Maybe they're not as uber as you think?
-ErrorS |
ErrorS
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Posted - 2004.09.19 09:18:00 -
[32]
and to everyone else.. this is the first mmorpg I've played where the GMs were willing to replace any lost items.
I once logged on to fight some NPCs in my scorp.. servers went down (I didn't realize what time it was) and I died.. they wouldn't replace my ship :( "you should know what time the servers go down!"
oh well :D
________
I'm strict Caldari
"The grass is always greener on the other side" - Maybe they're not as uber as you think?
-ErrorS |
Haitchi Allamut
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Posted - 2004.09.19 09:57:00 -
[33]
I to have had a scorpion replaced that I lost to a bug. The GM¦s are sweet, sweet people 
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Haitchi Allamut
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Posted - 2004.09.19 09:57:00 -
[34]
I to have had a scorpion replaced that I lost to a bug. The GM¦s are sweet, sweet people
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Athule Snanm
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Posted - 2004.09.19 10:51:00 -
[35]
The very first time I had to petition (this is going back a long time now) the GM was extremely unhelpful. Since then though I think they've been given at least a little leeway to side with the player so long as they have something in their logs and, in my personal experience, I've found the GMs to be extremely helpful on every occasion since. The only small downside is that you tend to have to wait a few days at least before they get around to you, which doesn't bother me too much but I'm sure it does others. It seems CCP don't mind spending extra cash on hardware (which is good) but a few more paid GMs as well would be nice.
_______________________________
Doomheim - EVE's only hygiene! |
Athule Snanm
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Posted - 2004.09.19 10:51:00 -
[36]
The very first time I had to petition (this is going back a long time now) the GM was extremely unhelpful. Since then though I think they've been given at least a little leeway to side with the player so long as they have something in their logs and, in my personal experience, I've found the GMs to be extremely helpful on every occasion since. The only small downside is that you tend to have to wait a few days at least before they get around to you, which doesn't bother me too much but I'm sure it does others. It seems CCP don't mind spending extra cash on hardware (which is good) but a few more paid GMs as well would be nice.
_______________________________
Doomheim - EVE's only hygiene! |
Wren
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Posted - 2004.09.19 11:08:00 -
[37]
Edited by: Wren on 19/09/2004 11:11:09
A GM helped me out big time once and helped me get back all of my ISK due to a prob with the bounty system.
For a while, I had 0.00 isk.
Now, I know I have buds who would have stepped up and not let me be a penniless slob, but the GM took the time to hear me out, and then help fix the problem. I am not gonna go into what happened or what he did, but it wasn't simple or cut and dry, and he still took the time to help a guy.
That's way way way way way way way more than I got with EverQuest GM's or City of Hero GM's.
**Edit: Employed Spelling H4X V4.3
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Wren
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Posted - 2004.09.19 11:08:00 -
[38]
Edited by: Wren on 19/09/2004 11:11:09
A GM helped me out big time once and helped me get back all of my ISK due to a prob with the bounty system.
For a while, I had 0.00 isk.
Now, I know I have buds who would have stepped up and not let me be a penniless slob, but the GM took the time to hear me out, and then help fix the problem. I am not gonna go into what happened or what he did, but it wasn't simple or cut and dry, and he still took the time to help a guy.
That's way way way way way way way more than I got with EverQuest GM's or City of Hero GM's.
**Edit: Employed Spelling H4X V4.3
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voodoo
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Posted - 2004.09.19 14:20:00 -
[39]
yes, yes, yes !!!!
The Blue Pills Make Me Happy |
voodoo
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Posted - 2004.09.19 14:20:00 -
[40]
yes, yes, yes !!!!
The Blue Pills Make Me Happy |
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Arcticblue2
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Posted - 2004.09.19 16:22:00 -
[41]
I did get 31 million isk from GM's...
Why ? because I had just insured my Megathron and while doing a mission I suddenly could not see the rats.
I do a petition and a GM tells me that this bug would be fixed if I did repackage my ship.
Since I had just insured my ship I felt that well it sucked.
Did what the GM told me and the bug was fixed.
Did then send in a petition and explain about the insurance and what the GM had told me and they paid me back 3 days later 
----------------------------------------------
"When I was a child, I spoke as a child, I felt as a child, I thought as a child: now that I am become a man, I have put away childish things."
1 cor. 13:11 |
Arcticblue2
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Posted - 2004.09.19 16:22:00 -
[42]
I did get 31 million isk from GM's...
Why ? because I had just insured my Megathron and while doing a mission I suddenly could not see the rats.
I do a petition and a GM tells me that this bug would be fixed if I did repackage my ship.
Since I had just insured my ship I felt that well it sucked.
Did what the GM told me and the bug was fixed.
Did then send in a petition and explain about the insurance and what the GM had told me and they paid me back 3 days later
----------------------------------------------
"When I was a child, I spoke as a child, I felt as a child, I thought as a child: now that I am become a man, I have put away childish things."
1 cor. 13:11 |
Fuse
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Posted - 2004.09.19 16:54:00 -
[43]
The GMs have replaced 250 crokite for me when I was new. After that it was nothing but NO! NO! and UMH NO! I have fraps now. Say not to a movie.
0.o It's not you... no wait it is you. |
Fuse
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Posted - 2004.09.19 16:54:00 -
[44]
The GMs have replaced 250 crokite for me when I was new. After that it was nothing but NO! NO! and UMH NO! I have fraps now. Say not to a movie.
0.o It's not you... no wait it is you. |
Joshua Calvert
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Posted - 2004.09.19 17:01:00 -
[45]
I was a victim of the Zombie attack in Yulai and I lost 5 implants and a superbly equipped Thorax (I wandered close to the smartbombing Apoc and got a wee bit too close).
I petitioned and got it all back \o/
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
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Posted - 2004.09.19 17:01:00 -
[46]
I was a victim of the Zombie attack in Yulai and I lost 5 implants and a superbly equipped Thorax (I wandered close to the smartbombing Apoc and got a wee bit too close).
I petitioned and got it all back \o/
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Shevar
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Posted - 2004.09.19 17:08:00 -
[47]
If you know what you can get back and when it shouldnt be a problem:
You can get your ships replaced if:
-It was not "possible" (ie. you get blown up by a frig/bb using cruisemissles, got my taranis back this way or if you get ganked in a 1.0 mass massacre (such as zombie did in yulai))
-You loose your ship because of a server/node crash (ie. when a node fails and loads of people log of at the same time)
Basicly all other stuff such as loosing your ship after warping to a belt, and getting disconnected by whatever reason other then a server/node crash doesnt get refunded in general.
Also when petitioning you should keep a few things in mind:
-You need to explain exactly why it wasn't your fault
-You should remain "nice" (if you come over as an ******* chances are you won't get reimbursed because gm's are humans to)
-You should be detailed and precise and know actually what you are writing about (for example having alot of knowhow of the game mechanics in order to explaining exactly what happened is a big plus).
--------
-The only real drug problem is scoring real good drugs
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Shevar
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Posted - 2004.09.19 17:08:00 -
[48]
If you know what you can get back and when it shouldnt be a problem:
You can get your ships replaced if:
-It was not "possible" (ie. you get blown up by a frig/bb using cruisemissles, got my taranis back this way or if you get ganked in a 1.0 mass massacre (such as zombie did in yulai))
-You loose your ship because of a server/node crash (ie. when a node fails and loads of people log of at the same time)
Basicly all other stuff such as loosing your ship after warping to a belt, and getting disconnected by whatever reason other then a server/node crash doesnt get refunded in general.
Also when petitioning you should keep a few things in mind:
-You need to explain exactly why it wasn't your fault
-You should remain "nice" (if you come over as an ******* chances are you won't get reimbursed because gm's are humans to)
-You should be detailed and precise and know actually what you are writing about (for example having alot of knowhow of the game mechanics in order to explaining exactly what happened is a big plus).
--------
-The only real drug problem is scoring real good drugs
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Joshua Calvert
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Posted - 2004.09.19 17:14:00 -
[49]
Quote:
You should remain "nice" (if you come over as an ******* chances are you won't get reimbursed because gm's are humans to)
Shev,
Whether or not the customer comes across as a pain in the proverbials doesn't matter; it's the facts of the case that are most important.
Still, doesn't hurt to be polite
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
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Posted - 2004.09.19 17:14:00 -
[50]
Quote:
You should remain "nice" (if you come over as an ******* chances are you won't get reimbursed because gm's are humans to)
Shev,
Whether or not the customer comes across as a pain in the proverbials doesn't matter; it's the facts of the case that are most important.
Still, doesn't hurt to be polite
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
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Danton Marcellus
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Posted - 2004.09.19 17:57:00 -
[51]
Edited by: Danton Marcellus on 19/09/2004 18:01:11
I had a whole can of researched blueprints replaced after having them mysteriously vanish from a personal hangar, that and a few ships, so yes, sometimes they come back.
Convert Stations
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Danton Marcellus
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Posted - 2004.09.19 17:57:00 -
[52]
Edited by: Danton Marcellus on 19/09/2004 18:01:11
I had a whole can of researched blueprints replaced after having them mysteriously vanish from a personal hangar, that and a few ships, so yes, sometimes they come back.
Convert Stations
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MrBinary
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Posted - 2004.09.19 18:16:00 -
[53]
Originally by: Kynoch
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
Actually...virtually everything in game can be tracked and verified by the GMs. They are able to monitor and verify more than you obviously understand. The GMs can tell where you are at any time...where you were going...or where you just were. They can verify past events you were involved in, what ship you were in, what it had equiped, even what was in your cargo hold at the time. They can verify if you activated certain mods on your ship...and even at what time you activated them. The GMs know about every office you hold, every ship you own, every mod...bp...and mineral stack you own...and where in the great world of EvE any of it is located at any given time.
If they refused your claim...you either lied about, or misrepresented your claim...or are in a position where a refund is not acceptable.
I too have had things refunded. I have also had things not refunded when it was not proper to do so. You win some, you lose some.
Regards,
MrBinary
"[ 2004.05.20 20:11:42 ] Hodal Xibur > Die MrBinary" |
MrBinary
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Posted - 2004.09.19 18:16:00 -
[54]
Originally by: Kynoch
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
Actually...virtually everything in game can be tracked and verified by the GMs. They are able to monitor and verify more than you obviously understand. The GMs can tell where you are at any time...where you were going...or where you just were. They can verify past events you were involved in, what ship you were in, what it had equiped, even what was in your cargo hold at the time. They can verify if you activated certain mods on your ship...and even at what time you activated them. The GMs know about every office you hold, every ship you own, every mod...bp...and mineral stack you own...and where in the great world of EvE any of it is located at any given time.
If they refused your claim...you either lied about, or misrepresented your claim...or are in a position where a refund is not acceptable.
I too have had things refunded. I have also had things not refunded when it was not proper to do so. You win some, you lose some.
Regards,
MrBinary
"[ 2004.05.20 20:11:42 ] Hodal Xibur > Die MrBinary" |
Kynoch
|
Posted - 2004.09.19 19:16:00 -
[55]
Originally by: MrBinary
Originally by: Kynoch
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
Actually...virtually everything in game can be tracked and verified by the GMs. They are able to monitor and verify more than you obviously understand. The GMs can tell where you are at any time...where you were going...or where you just were. They can verify past events you were involved in, what ship you were in, what it had equiped, even what was in your cargo hold at the time. They can verify if you activated certain mods on your ship...and even at what time you activated them. The GMs know about every office you hold, every ship you own, every mod...bp...and mineral stack you own...and where in the great world of EvE any of it is located at any given time.
If they refused your claim...you either lied about, or misrepresented your claim...or are in a position where a refund is not acceptable.
I too have had things refunded. I have also had things not refunded when it was not proper to do so. You win some, you lose some.
Regards,
MrBinary
If that were the case then they should have explained the circumstances of my loss to me. Believe me I can comprehend the vagaries of code. I develope EDM systems. When a part of the menu disappears after making a valid choice in game and as a result you lose everything then something is obviously goofy. Cant be explained away as lag since none was bing experienced at the time. I had ample time to try several different things.
I was also polite and gave description of the situation as I experienced it. Again it was a cookie cutter response to the effect of "too bad so sad". I have to accept it but I dont have to like it. Its principle against principle here. I have to decide if all my time is wasted and just close my 3 accounts. A character with 13 mil skill points is not easy to come by and I would hate to throw that away...as well as one with 9 mil and 3 mil. Oh well.
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Kynoch
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Posted - 2004.09.19 19:16:00 -
[56]
Originally by: MrBinary
Originally by: Kynoch
Apparently the in game monitoring capabilities are such that nothing can readily be verified. I have just learned this the hard way. A year and a half and 3 accounts later my business is not worth being believed by CCP. Its sad really. Is there a fine line here? What is it and what would improve the ability for us to be believed when we have a problem in game.
Actually...virtually everything in game can be tracked and verified by the GMs. They are able to monitor and verify more than you obviously understand. The GMs can tell where you are at any time...where you were going...or where you just were. They can verify past events you were involved in, what ship you were in, what it had equiped, even what was in your cargo hold at the time. They can verify if you activated certain mods on your ship...and even at what time you activated them. The GMs know about every office you hold, every ship you own, every mod...bp...and mineral stack you own...and where in the great world of EvE any of it is located at any given time.
If they refused your claim...you either lied about, or misrepresented your claim...or are in a position where a refund is not acceptable.
I too have had things refunded. I have also had things not refunded when it was not proper to do so. You win some, you lose some.
Regards,
MrBinary
If that were the case then they should have explained the circumstances of my loss to me. Believe me I can comprehend the vagaries of code. I develope EDM systems. When a part of the menu disappears after making a valid choice in game and as a result you lose everything then something is obviously goofy. Cant be explained away as lag since none was bing experienced at the time. I had ample time to try several different things.
I was also polite and gave description of the situation as I experienced it. Again it was a cookie cutter response to the effect of "too bad so sad". I have to accept it but I dont have to like it. Its principle against principle here. I have to decide if all my time is wasted and just close my 3 accounts. A character with 13 mil skill points is not easy to come by and I would hate to throw that away...as well as one with 9 mil and 3 mil. Oh well.
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flummox
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Posted - 2004.09.20 14:39:00 -
[57]
lost a crow due to the "dual MWD" bug... 8( petitioned and i was told "sorry, since we can't determing if it actually..." and it was literally during the week the prices went from 7mil to 12 mils...
i miss my crow... 8(
there is a fine, but dissasterous line between a fart and a shart. i suggest you make sure which side you want to be on... |
flummox
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Posted - 2004.09.20 14:39:00 -
[58]
lost a crow due to the "dual MWD" bug... 8( petitioned and i was told "sorry, since we can't determing if it actually..." and it was literally during the week the prices went from 7mil to 12 mils...
i miss my crow... 8(
there is a fine, but dissasterous line between a fart and a shart. i suggest you make sure which side you want to be on... |
Ishiko
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Posted - 2004.09.20 20:12:00 -
[59]
I lost my megathron due to player induced lag. The only thing i could think of was "that hurt" losing a ship without even beeing able to do ANYTHING.
Anyways, send in a petition got as reply that they needed more info, but that lag isn't good enough a reason for a replacement of a ship. So i did a reply, and appearantely there is a failure in the system somewhere because my reply's don't arrive at the gm's. petition get's closed. repetition with the explenation about the reply failures.
They told me to do the reply's directly on the eve website.
Did so, but appearantly it doesn't work or something, cauze here i am, 2 or 3 months later, flying a maller :/
- "Whatever doesn't kill me 'd better get the hell out of my way-
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Ishiko
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Posted - 2004.09.20 20:12:00 -
[60]
I lost my megathron due to player induced lag. The only thing i could think of was "that hurt" losing a ship without even beeing able to do ANYTHING.
Anyways, send in a petition got as reply that they needed more info, but that lag isn't good enough a reason for a replacement of a ship. So i did a reply, and appearantely there is a failure in the system somewhere because my reply's don't arrive at the gm's. petition get's closed. repetition with the explenation about the reply failures.
They told me to do the reply's directly on the eve website.
Did so, but appearantly it doesn't work or something, cauze here i am, 2 or 3 months later, flying a maller :/
- "Whatever doesn't kill me 'd better get the hell out of my way-
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Nidriana
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Posted - 2004.09.20 22:21:00 -
[61]
Petitions are like the BPO Lottery 
Sometimes you get your stuff back and sometimes not. Good chance if they find a offline server Node  . Guess the GM`s get a lot of crap. But the Petition system is not funny like it is atm.
Once i petitioned that ex Corp members still get Corp messages. Guess all know this bug for long. Got no response  . So @ all: you don`t must have a spy in your Corp if the enemy knows you next movements if you use the message to all system 
CCP still is doing a good Job over all... Thats why i m still playing.
Greets
Nid
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Nidriana
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Posted - 2004.09.20 22:21:00 -
[62]
Petitions are like the BPO Lottery
Sometimes you get your stuff back and sometimes not. Good chance if they find a offline server Node . Guess the GM`s get a lot of crap. But the Petition system is not funny like it is atm.
Once i petitioned that ex Corp members still get Corp messages. Guess all know this bug for long. Got no response . So @ all: you don`t must have a spy in your Corp if the enemy knows you next movements if you use the message to all system
CCP still is doing a good Job over all... Thats why i m still playing.
Greets
Nid
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XeQtR
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Posted - 2004.09.20 23:13:00 -
[63]
Edited by: XeQtR on 20/09/2004 23:15:32
I actually never lost anything to "petitionable circumstances"
Guess I'm just lucky =)
Unless getting blown up by SA is a petitionable circumstance??
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XeQtR
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Posted - 2004.09.20 23:13:00 -
[64]
Edited by: XeQtR on 20/09/2004 23:15:32
I actually never lost anything to "petitionable circumstances"
Guess I'm just lucky =)
Unless getting blown up by SA is a petitionable circumstance??
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