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Xadrian Jeneva
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Posted - 2009.07.31 20:39:00 -
[1]
Does anyone know if CCP has any kind of contact options available, aside from petitions ?
Most products / services that you buy, there are always some way to contact suppliers, to resolve issues etc, (this is probably a requirement under trading standards laws in most countries I guess), but CCP has basically, a petition system, which, if they don't want to deal with it, they just ignore, and no one seems to be able to do anything about it.. which seems a little bit kind of 'non customer focused'
Any help appreciated, I haven't found a phone number for anything, except for CCP's office in china, which I don't think will really get me anywhere ..
Let the Trolls begin... |
Sharp Feather
Gallente
Aliastra
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Posted - 2009.07.31 20:42:00 -
[2]
its 1-800-working-as-intended.
The line is always occupied... so good luck! 
LOGIC & MORE LOGIC
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Xadrian Jeneva
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Posted - 2009.07.31 20:44:00 -
[3]
 Originally by: Sharp Feather
its 1-800-working-as-intended.
The line is always occupied... so good luck!
true 
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KaarBaak
Minmatar
Squirrel Team
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Posted - 2009.07.31 20:52:00 -
[4]
Alright genius...here we go...internet 101.
EVE online is a game by __________.
Their website is _________games.com
There is corporate contact information for you there.
You will not get the help you want from that contact.
KB
Beware the beast Man, for he is the Devil's pawn. Alone among God's primates, he kills for sport or lust or greed. Yea, he will murder his brother to possess his brother's land. |
Xadrian Jeneva
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Posted - 2009.07.31 20:57:00 -
[5]
Originally by: KaarBaak
Alright genius...here we go...internet 101.
EVE online is a game by __________.
Their website is _________games.com
There is corporate contact information for you there.
You will not get the help you want from that contact.
thanks for that help, now go away, you're boring....
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Sherringford Hovis
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Posted - 2009.07.31 20:58:00 -
[6]
With a subscriber base in the hundreds of thousands, I imagine having a contact phone number would cause even less work to get done 
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KaarBaak
Minmatar
Squirrel Team
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Posted - 2009.07.31 21:01:00 -
[7]
Originally by: Xadrian Jeneva
Originally by: KaarBaak
Alright genius...here we go...internet 101.
EVE online is a game by __________.
Their website is _________games.com
There is corporate contact information for you there.
You will not get the help you want from that contact.
thanks for that help, now go away, you're boring....
Quite boring. It took 6 seconds to get this phone number. I'd rather be boring than an idiot.
KB
Beware the beast Man, for he is the Devil's pawn. Alone among God's primates, he kills for sport or lust or greed. Yea, he will murder his brother to possess his brother's land. |
Xadrian Jeneva
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Posted - 2009.07.31 21:03:00 -
[8]
hmm dunno, a lot of the crappy little petitions that suck up GM resources could probably be dealt with a lot faster by phone...
I know this is a bad word here, but 'WoW' with a subscriber base of MILLIONS has ingame 'live' support, and a customer support phone line, and a petition in WOW is generally answered within an hour, by a LIVE GM that actually talks to you, and normally stays with you until the problem is resolved..
EvE petitions, are like... petition submitted, 6 hours later receive reply, respond to replay, 1 day later, receive next response etc etc etc.. if they even had live support in game, these 3 day petitions would prob be dealt with in minutes... they make their own job more difficult...
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Xadrian Jeneva
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Posted - 2009.07.31 21:04:00 -
[9]
I already had that number, but I wanted to know if there was a 'useful' number .. but thanks for coming .. I think counterstrike / thomas the tank engine is --------> that way
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KaarBaak
Minmatar
Squirrel Team
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Posted - 2009.07.31 21:06:00 -
[10]
Originally by: Xadrian Jeneva
I already had that number, but I wanted to know if there was a 'useful' number .. but thanks for coming .. I think counterstrike / thomas the tank engine is --------> that way
You said you had the number for China. I gave you the number to Iceland. Say what you mean, mean what you say.
KB
Beware the beast Man, for he is the Devil's pawn. Alone among God's primates, he kills for sport or lust or greed. Yea, he will murder his brother to possess his brother's land. |
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Kirra Liu
Cybertech Developments
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Posted - 2009.07.31 21:29:00 -
[11]
I can imagine the calls now.
Caller 1'503 > OMG I was in SAFE space and a guy destroyed my hauler when I was carrying everything I own, now I have nothing and I demand you fix this exploit and give my stuff back.
CCP Operator > Go back to WoW. *hangs up*
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Xadrian Jeneva
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Posted - 2009.07.31 21:34:00 -
[12]
Originally by: Kirra Liu
I can imagine the calls now.
Caller 1'503 > OMG I was in SAFE space and a guy destroyed my hauler when I was carrying everything I own, now I have nothing and I demand you fix this exploit and give my stuff back.
CCP Operator > Go back to WoW. *hangs up*
yeah very likely, but.. call 1'503 was then dealt with in seconds, as opposed to a 'working as intended' reply, followed by another 3 or 4 messages back and forth .. result... much smaller more efficient petition system, to be able to deal with 'real' problems...
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Abrazzar
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Posted - 2009.07.31 21:46:00 -
[13]
Written messages are more customer support friendly than direct phone calls.
Letters don't shout you down in frenzied nerdemorage.
--------
Ideas for: Mining
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Sniper Wolf18
Gallente
A Pretty Pony Princess
General Tso's Alliance
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Posted - 2009.07.31 22:12:00 -
[14]
Scrolling down to the bottom of this page and clicking on the contact hyperlink would just be unorthodox and uncalled for!
And to finish, thank you for reading my sig
--------------------------------------------------
If you are still reading i would probably hav posted by now |
Angel Lightbringer
Caldari
Nexus Shipyards
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Posted - 2009.07.31 22:27:00 -
[15]
Originally by: Sniper Wolf18
Scrolling down to the bottom of this page and clicking on the contact hyperlink would just be unorthodox and uncalled for!
/thread
+10 lol
-Angel |
Khemul Zula
Amarr
Keisen Trade League
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Posted - 2009.07.31 22:35:00 -
[16]
Originally by: Sniper Wolf18
Scrolling down to the bottom of this page and clicking on the contact hyperlink would just be unorthodox and uncalled for!
"Scroll"..."clicking"...sounds like witch talk to me. We don't like Witches around here.
Or was that Elves? Ah right...Witches evil (ie: accepted)...Elves kill on sight. I always mix those two up...erm...I have to hide some bodies...
"In the beginning there was nothing, which exploded."
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Franco Caruso
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Posted - 2009.08.01 06:48:00 -
[17]
Originally by: Xadrian Jeneva
hmm dunno, a lot of the crappy little petitions that suck up GM resources could probably be dealt with a lot faster by phone...
I know this is a bad word here, but 'WoW' with a subscriber base of MILLIONS has ingame 'live' support, and a customer support phone line, and a petition in WOW is generally answered within an hour, by a LIVE GM that actually talks to you, and normally stays with you until the problem is resolved..
EvE petitions, are like... petition submitted, 6 hours later receive reply, respond to replay, 1 day later, receive next response etc etc etc.. if they even had live support in game, these 3 day petitions would prob be dealt with in minutes... they make their own job more difficult...
Back to WoW for you then.
Sod off.
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Franco Caruso
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Posted - 2009.08.01 06:50:00 -
[18]
Originally by: Xadrian Jeneva
Originally by: Kirra Liu
I can imagine the calls now.
Caller 1'503 > OMG I was in SAFE space and a guy destroyed my hauler when I was carrying everything I own, now I have nothing and I demand you fix this exploit and give my stuff back.
CCP Operator > Go back to WoW. *hangs up*
yeah very likely, but.. call 1'503 was then dealt with in seconds, as opposed to a 'working as intended' reply, followed by another 3 or 4 messages back and forth .. result... much smaller more efficient petition system, to be able to deal with 'real' problems...
You are saying that you know all the petitions filed by all the players, how they can be dealt with and what the problem was ?
/me golfclaps
Go away and stop making a fool out of yourself.
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Blane Xero
Amarr
The Firestorm Cartel
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Posted - 2009.08.01 06:59:00 -
[19]
Edited by: Blane Xero on 01/08/2009 07:00:00
*Ring Ring*
Service Dude - CCP Customer service & whatnot how can i help.
Player - I have experienced an odd bug. Can you help me?
Service Dude - What is your character name?
Player - XXXXXXX
Service Dude - Could you please briefly and accurately describe the error you occured.
Player - I was doing X when Y happened and then suddenly i lost Z.
Service Dude - Our developers are looking into the issue but for now there is nothing we can do.
Player - Can't you just fix it?!?!?
Service Dude - I am not some form of demigod. Sorry *Click*
Wheras, alot less money and resources can be wasted utilising the petition system, where things like language barriers, time sensitive costs and other such things are a non-issue. Most problems in eve CANNOT be solved in half an hour, they take days of issue-tracking and what-not and a phone number is simply inefficient in such cases.
_____________________________________
Haruhiist since December 2008
Originally by: CCP Fallout
:facepalm:
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Franco Caruso
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Posted - 2009.08.01 07:00:00 -
[20]
And btw ...
All the support options ( ingame, e-mail and support site ) go into the same petition queue.
I would be helluvalot ****ed if they would give preferential treatment to players that can afford ld calls.
Never crossed your mind, right ?
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Jer Bu
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Posted - 2009.08.01 08:22:00 -
[21]
Additional support options for Eve would be a good thing. Other subscription type games offer much better support response than Eve, with similar costs and much larger user bases. Eve doesn't have good support because CCP chooses to reduce that cost. It is a question of expenses and profit. Nothing more.
But just because Eve has sub par support that many users simply accept, does not mean that is a good thing. Of course additional support options would be good. That is not even an arguable point.
And don't be fooled by the posters on these forums. If you came and posted that Eve support was the greatest thing since sliced bread, you would have an entirely different set of people (and some of the same) responding that you were an idiot for thinking so. The forums are filled with bitter bitter nerds. And these nerds are angry. This forum is their outlet. Just try to ignore them.
Bu
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Franco Caruso
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Posted - 2009.08.01 09:33:00 -
[22]
Originally by: Jer Bu
Additional support options for Eve would be a good thing. Other subscription type games offer much better support response than Eve, with similar costs and much larger user bases. Eve doesn't have good support because CCP chooses to reduce that cost. It is a question of expenses and profit. Nothing more.
But just because Eve has sub par support that many users simply accept, does not mean that is a good thing. Of course additional support options would be good. That is not even an arguable point.
And don't be fooled by the posters on these forums. If you came and posted that Eve support was the greatest thing since sliced bread, you would have an entirely different set of people (and some of the same) responding that you were an idiot for thinking so. The forums are filled with bitter bitter nerds. And these nerds are angry. This forum is their outlet. Just try to ignore them.
Bu
What makes you think that the support is sub par ? Just because every now and then somebody comes whining on the forums ?
That's hardly sub par support.
And don't be fooled by the posters on these forums. There are many many players that get first class support and decide NOT to post on the forums about their positive experience as opposed to the few that do not get "what they expect to receive" and thus start stupid useless threads like this one is.
Franco
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Blnukem 192
Amarr
Clan Gold Viper
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Posted - 2009.08.01 15:28:00 -
[23]
CCP is a lie.
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KaarBaak
Minmatar
Squirrel Team
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Posted - 2009.08.01 16:01:00 -
[24]
Originally by: Jer Bu
And don't be fooled by the posters on these forums. If you came and posted that Eve support was the greatest thing since sliced bread, you would have an entirely different set of people (and some of the same) responding that you were an idiot for thinking so. The forums are filled with bitter bitter nerds. And these nerds are angry. This forum is their outlet. Just try to ignore them.
Bu
<ring, ring>
Hello? Ah, hello Mr. Pot. Ms. Kettle is working on her latest post but will be right with you.
KB
Beware the beast Man, for he is the Devil's pawn. Alone among God's primates, he kills for sport or lust or greed. Yea, he will murder his brother to possess his brother's land. |
Cors
It's A Trap
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Posted - 2009.08.01 18:34:00 -
[25]
The support system in EVE weeds out the people who would leave a game in 5-7 months. We don't want those folks. They're nothing but cannon fodder for amature pirates.
If you know and understand this game, then 90% of the things you petition about, you already KNOW what the reply will be. You petition to role the die and hope you get your **** back.
The few times where it's a legitimate issue, and the devs need to know about it, they need a LOT more then just your single bug report. A lot of the time they need hundreds, maybe even thousands of petitions and bug reports to fix the issue.
Very rarely are they issues that can be dealt with on the spot. Most just get added to the bug report pile.
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Deviana Sevidon
Gallente
Panta-Rhei
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Posted - 2009.08.01 19:03:00 -
[26]
Just look it from the perspective of the Tech Support. For example you have found a genuine annoying Bug, then Known Issues and Workarounds Forum is for you. It is also a good Idea to file a Bug Report.
But you want it to be fixed ASAP? Okay, an understandable request but unfortunaly reality does not work that way. The person who has gotten your Petition or your Bug Report is likely not a Programmer and has no in depths knowledge of the Server Architecture or the Database.
He will look up his Database or use his knowledge at his best to help you out, if this is not possible, then he will forward the problem to the next Level of Tech Support. It will be checked if the problem can be confirmed and then added to the schedule of things needed to be fixed. This is roughly how things are done and yes, it might take Month or extreme cases years for a problem to be fixed.
On the other hand phoning CCPs Office in Iceland, whining and chewing the Ears of the poor Receptionist off, is not how you will get a problem resolved.
IS THAT PERFECTLY CLEAR?
Thanks for your understanding, you may continue in this Forum.
Quote:
Disclaimer: All mentioned above contains my opinion and is therefore an absolute truth (for me anyway, my universe, muhahaha.....ok, done
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