You should make this a permanent thing. Also, add a counter for all the instances where the petition was something trivial, or redundant. You know, the type that reads something like "wtf is dis wardeck xploit??/ i jus tryed to mien wit copr but greefers go to shotting us? how do i stop dem from atacking us or have gm help plz??" The type we tell them not to file after a lengthy explanation of the rules and spirit of the game, only to be told to "stfu" and "get ready for [our] ban, noobs?"

Yes, that one. I would really like to know how many of those you get.

It's cool - although I would personally suggest that you have someone have it converted into a table and put on the website somewhere it can be easily updated, just convert the dates to durations and you're golden.

Dept | Pending | Oldest Unanswered
Billing | 393 | 4d 6h
Game Play | 2460 | 8h

2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14
Oldest petition without a reply in Game Play: 2012.05.24 23:18
Oldest petition without a reply in Technical: 2012.05.29 15:11
Oldest petition without a reply in German: 2012.05.30 09:57
Oldest petition without a reply in Russian: 2012.06.02 12:22
Oldest petition without a reply in Japanese: 2012.06.04 07:23
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2

This is pointless..... You really should be answering petitions instead of compiling worthless statistics.

This is pointless..... You really should be answering petitions instead of compiling worthless statistics.

If you want a quick reply to your petition, write it in Japanese.

If you want a quick reply to your petition, write it in Japanese.

These statistics take me less than 5 minutes to gather and post. This is not resulting in us answering any less petitions (and this post is made in my spare time, so this is just taking away a few minutes of me prancing around in Skyrim).

Please, please post the funniest/petition of the week in this thread. Of course anonymous, but I bet you guys get some really hilarious once in a while.

Oldest petition without a reply in Japanese: None

- Haw can I save my game?

You'll most likely be waiting weeks, as it so happens account disputes are of the lowest priority on CCP's petition scale.

It would be beneficial to know how many new tickets are submitted as well.

Looking at these numbers alone I'd say not much is going on.

But perhaps the good gm only has current queue view access.

If you want a quick reply to your petition, write it in Japanese.

This morning i created a petition concerning regaining access to an old account of mine. It was answered within round about 30 minutes. Thank you very much for the fast response.

A small update; we are slowly getting into the green again. The total number of petitions is now at 1428.

Game Play - 902
Billing - 128
Technical - 39

The rest is spread across languages and special investigations.

Sweet god!

Whats the least amount you've ever had? lol

We have had the queue at zero a few times.

If you want a quick reply to your petition, write it in Japanese.

I have a question, if it is not secret stuff.

I noticed some games have top priority to answer as quick as possible newly open ticket and if issue persist they put it into slow queue where it hangs till its time comes. So optically for 90% of issues they get very quick response, but once it gets complicated, it can take days.

Others games just process tickets all same as they come.

What system is used in EVE?

What are the average response times for some of these petition queues?

What is the average number of petitions closed because you wanted to avoid answering it completely?

Serious question.

Zero

Are you sure? I mean, really sure? Because I can prove you wrong.

Edit: A better way to phrase that would be: What is the average number of petitions that timed out because the player did not respond to something along the lines of "Please wait while we make a decision"?

Zero

Interesting, as no-one responded to mine once I proved conclusively that the CCP person in question was 100% wrong.

It should be zero, but mistakes can be made. Do note that after a GM responds a petition will automatically close within 7 days if a player does not respond. However, if the GM asks a player to wait on GM action, the petition can be flagged by us to not time out. If that happens anyway the GM in question made a mistake (GMs are human, after all), but this should be the exception. This is never done on purpose.

+1 to "Are you sure? I mean, really sure? Because I can prove you wrong."

I have an open petition. It was discussed with GM and everything was fine. But when everything was clear and we agreed with reimbursement. He just disappeared. And there is no answer to my petition any more within 1 MONTH!!! OMG!!! 1 MONTH with no response and no reimbursement. Is it really what i am paying for?

You haven't filed a petition for a long time. There are definitely no open petitions nor were any closed recently regarding you or your alts.

You must be a lot of fun at parties.

Same problem - open petition, attached to an email address rather than an account, and no answer for >14 days. Disappointing really considering how fast the CS used to be.

3 Days waiting for CCP to say "Yeah, Yeah, we're working on it." However, no reply at all to even acknowledge the ticket. Unsubbed 5 accounts in the meantime. Thanks CCP.