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Thread Statistics | Show CCP posts - 14 post(s) |
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GM Homonoia
Game Masters
C C P Alliance
653
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Posted - 2012.06.04 10:30:00 -
[1] - Quote
In recent weeks we have seen a few forum threads come up on petition reply times; specifically about the longer waiting times then you may be used to. because we strive to be as transparent as possible we (customer support) have decided to have a 5 day experiment where we will update you on some petition statistics on a daily basis. This experiment will start today (2012.06.04) and will end Friday (2012.06.08).
Last week I provided the following numbers:
Oldest petition without a reply in Billing: 2012.05.31 18:41:00
Oldest petition without a reply in Game Play: 2012.05.24 15:21:00
Oldest petition without a reply in Technical:2012.05.29 15:11:00
Number of petitions awaiting a GM answer in Billing: 130
Number of petitions awaiting a GM answer in Game Play: 1646
Number of petitions awaiting a GM answer in Technical: 177
2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14:00
Oldest petition without a reply in Game Play: 2012.05.24 23:18:00
Oldest petition without a reply in Technical: 2012.05.29 15:11:00
Oldest petition without a reply in German: 2012.05.30 09:57:00
Oldest petition without a reply in Russian: 2012.06.02 12:22:00
Oldest petition without a reply in Japanese: 2012.06.04 07:23:00
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2
IMPORTANT
Note that these do not represent all petitions as some types of cases have to be handled using special procedures; these may take longer to be resolved. Examples of these types of cases are: hacking and account sharing, botting, RMT, ISK buying, account disputes and any escalated cases. Thus you may have an open petition that is older then the numbers provided above.
Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters
C C P Alliance
653
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Posted - 2012.06.04 10:35:00 -
[2] - Quote
Reserving one post for future updates.
Senior GM Homonoia | Info Group | Senior Game Master |
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Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
640
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Posted - 2012.06.04 10:42:00 -
[3] - Quote
You should make this a permanent thing. Also, add a counter for all the instances where the petition was something trivial, or redundant. You know, the type that reads something like "wtf is dis wardeck xploit??/ i jus tryed to mien wit copr but greefers go to shotting us? how do i stop dem from atacking us or have gm help plz??" The type we tell them not to file after a lengthy explanation of the rules and spirit of the game, only to be told to "stfu" and "get ready for [our] ban, noobs?"
Yes, that one. I would really like to know how many of those you get. 
(USER WAS BANNED FOR THIS POST) |
War Kitten
Panda McLegion
899
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Posted - 2012.06.04 11:07:00 -
[4] - Quote
Destiny Corrupted wrote:You should make this a permanent thing. Also, add a counter for all the instances where the petition was something trivial, or redundant. You know, the type that reads something like "wtf is dis wardeck xploit??/ i jus tryed to mien wit copr but greefers go to shotting us? how do i stop dem from atacking us or have gm help plz??" The type we tell them not to file after a lengthy explanation of the rules and spirit of the game, only to be told to "stfu" and "get ready for [our] ban, noobs?" Yes, that one. I would really like to know how many of those you get.
And please post the text of the best one in this thread weekly, so it can be properly ridiculed :)
+1 for the transparency
Here's your sign... |
Sentient Blade
Walk It Off
Imperial Ascension
418
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Posted - 2012.06.04 14:13:00 -
[5] - Quote
It's cool - although I would personally suggest that you have someone have it converted into a table and put on the website somewhere it can be easily updated, just convert the dates to durations and you're golden.
Dept | Pending | Oldest Unanswered
Billing | 393 | 4d 6h
Game Play | 2460 | 8h
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GM Homonoia
Game Masters
C C P Alliance
656
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Posted - 2012.06.04 15:10:00 -
[6] - Quote
Sentient Blade wrote:It's cool - although I would personally suggest that you have someone have it converted into a table and put on the website somewhere it can be easily updated, just convert the dates to durations and you're golden.
Dept | Pending | Oldest Unanswered
Billing | 393 | 4d 6h
Game Play | 2460 | 8h
That is something we thought about, but for now the current format is easily accomplished without getting our web teams involved. Some raw stuff right now is better then nothing.
Senior GM Homonoia | Info Group | Senior Game Master |
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StudleyManiac
Z3R0 RETURN MINING INC.
Li3 Federation
0
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Posted - 2012.06.04 21:58:00 -
[7] - Quote
This is pointless..... You really should be answering petitions instead of compiling worthless statistics. |
Abdiel Kavash
Paladin Order
Fidelas Constans
543
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Posted - 2012.06.04 23:16:00 -
[8] - Quote
GM Homonoia wrote:2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14
Oldest petition without a reply in Game Play: 2012.05.24 23:18
Oldest petition without a reply in Technical: 2012.05.29 15:11
Oldest petition without a reply in German: 2012.05.30 09:57
Oldest petition without a reply in Russian: 2012.06.02 12:22
Oldest petition without a reply in Japanese: 2012.06.04 07:23
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2
If you want a quick reply to your petition, write it in Japanese. |
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GM Homonoia
Game Masters
C C P Alliance
657
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Posted - 2012.06.05 00:05:00 -
[9] - Quote
StudleyManiac wrote:This is pointless..... You really should be answering petitions instead of compiling worthless statistics.
These statistics take me less than 5 minutes to gather and post. This is not resulting in us answering any less petitions (and this post is made in my spare time, so this is just taking away a few minutes of me prancing around in Skyrim).
Senior GM Homonoia | Info Group | Senior Game Master |
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Chokichi Ozuwara
Royal One Piece Corporation
Deadly Unknown
257
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Posted - 2012.06.05 00:37:00 -
[10] - Quote
StudleyManiac wrote:This is pointless..... You really should be answering petitions instead of compiling worthless statistics.
You must be a lot of fun at parties.
Tears will be shed and pants will need to be changed all round. |
DarthNefarius
Minmatar Heavy Industries
211
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Posted - 2012.06.05 03:13:00 -
[11] - Quote
Abdiel Kavash wrote:GM Homonoia wrote:2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14
Oldest petition without a reply in Game Play: 2012.05.24 23:18
Oldest petition without a reply in Technical: 2012.05.29 15:11
Oldest petition without a reply in German: 2012.05.30 09:57
Oldest petition without a reply in Russian: 2012.06.02 12:22
Oldest petition without a reply in Japanese: 2012.06.04 07:23
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2 If you want a quick reply to your petition, write it in Japanese.
Domo aregato mister roboto:
EVE residents: 5% WH; 8% Lowsec; 15% Nullsec; 72% Highsec.CSM 7: 1 highsec resident out of 14.CSM demographics vs EVE demographics, nothing to worry about... |
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Chribba
Otherworld Enterprises
Otherworld Empire
3645
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Posted - 2012.06.05 09:50:00 -
[12] - Quote
Nice amount of Game Play tickets there...
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Hanathor
El Gremio Segundo
6
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Posted - 2012.06.05 12:44:00 -
[13] - Quote
Abdiel Kavash wrote:GM Homonoia wrote:2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14
Oldest petition without a reply in Game Play: 2012.05.24 23:18
Oldest petition without a reply in Technical: 2012.05.29 15:11
Oldest petition without a reply in German: 2012.05.30 09:57
Oldest petition without a reply in Russian: 2012.06.02 12:22
Oldest petition without a reply in Japanese: 2012.06.04 07:23
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2 If you want a quick reply to your petition, write it in Japanese.
Yes the point of this thread is absolutely this. |
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
643
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Posted - 2012.06.05 19:32:00 -
[14] - Quote
GM Homonoia wrote:StudleyManiac wrote:This is pointless..... You really should be answering petitions instead of compiling worthless statistics. These statistics take me less than 5 minutes to gather and post. This is not resulting in us answering any less petitions (and this post is made in my spare time, so this is just taking away a few minutes of me prancing around in Skyrim).
Why do the GMs get to play good games, but we don't?
(USER WAS BANNED FOR THIS POST) |
Vaju Enki
Secular Wisdom
144
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Posted - 2012.06.06 09:44:00 -
[15] - Quote
Make petitions cost ISK, with exponential growth.
It will reduce the number of compulsive trash petition users.
If you want instant gratification, go stimulate your genitals. EvE is Hard, deal with it. |
Ammzi
Imperial Guardians
The Aurora Shadow
1014
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Posted - 2012.06.06 10:37:00 -
[16] - Quote
Please, please post the funniest/petition of the week in this thread. Of course anonymous, but I bet you guys get some really hilarious once in a while.
quote CCP Spitfire
"Hello Im Blue,"
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GM Homonoia
Game Masters
C C P Alliance
661
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Posted - 2012.06.06 10:45:00 -
[17] - Quote
Ammzi wrote:Please, please post the funniest/petition of the week in this thread. Of course anonymous, but I bet you guys get some really hilarious once in a while.
Sorry, we really cannot oblige here; that would simply be too sensitive and we do take your privacy seriously. However, if you want to hear about some funny stuff we sometimes encounter, here are two golden examples:
- How can I pause the game?
- Haw can I save my game?
Senior GM Homonoia | Info Group | Senior Game Master |
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St Mio
Imperial Academy
Amarr Empire
843
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Posted - 2012.06.06 12:46:00 -
[18] - Quote
I'll admit, I've gone Alt F S in EVE, purely out of reflex  |
Tobiaz
Spacerats
594
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Posted - 2012.06.09 18:50:00 -
[19] - Quote
GM Homonoia wrote:
Oldest petition without a reply in Japanese: None
Guess we'll need to to learn Japanese...  Dame da!
GM Homonoia wrote:
- Haw can I save my game?
That would be 'print screen' 
Operation WRITE DOWN ALL THE THINGS!!!-á Check out the list at http://bit.ly/wdatt
Collecting and compiling all fixes and ideas for EVE. Looking for more editors! |
Sir13
renditions of madness
B A C K B 0 N E
2
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Posted - 2012.06.09 20:21:00 -
[20] - Quote
I understand petitions being a queue and waiting times being high etc but 11 days and counting and I'm still yet to hear on from my petition that was meant to be forwarded to a senior GM. My petition is of the utmost importance, my character sold, my isk gone, my assets gone and even lost some skills somehow.... I have T2 sentry drones and T2 large blasters but now I don't.
My patience is wearing extremely thin and everyday I check my email and still nothing, not even a god damn progess update. I've never known any kind of customer service for any kind of game being so utterly slow. I'm almost certain that the GM's are just ignoring my petition in with the impossible chance that i'll forget about it or something?!
I've sent many more updates to my petition asking nicely for some kind of update but they don't even have the decency to respond...... |
Laura Bierce
Deep Core Mining Inc.
Caldari State
0
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Posted - 2012.06.11 08:56:00 -
[21] - Quote
Eleven days?? Damn, I've got an issue myself over a character trade, nothing too big, but I'm not the only one involved so I truely hope to get an answer in the coming hours... Wouldn't want to wait for days on this one... |
Sir13
renditions of madness
B A C K B 0 N E
3
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Posted - 2012.06.11 16:21:00 -
[22] - Quote
You'll most likely be waiting weeks, as it so happens account disputes are of the lowest priority on CCP's petition scale. |
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GM Homonoia
Game Masters
C C P Alliance
680
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Posted - 2012.06.11 17:07:00 -
[23] - Quote
Sir13 wrote:You'll most likely be waiting weeks, as it so happens account disputes are of the lowest priority on CCP's petition scale.
Not the lowest priority (they are actually considered rather high in priority), but account disputes are by far some of the most complex and time consuming cases we deal with. Only specialized GMs (of which there aren't many) can deal with these cases and when they do the investigation is lengthy and complex.
Senior GM Homonoia | Info Group | Senior Game Master |
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Heofz
NUTS AND BOLTS MANUFACTURING
En Garde
0
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Posted - 2012.06.13 09:08:00 -
[24] - Quote
One of our directors had their account hacked and several bil worth of ISK and assets were stolen from our corp.
CCP hasn't responded to his petition at all for over 10 days now.
In one station, the thief/hacker had all its stolen assets (which was the majority) nice and neatly sitting on a public 20bil contract, as he had no access to getting at the assets himself (he tried to dock with a new toon and failed, seemed like a noob RMT'er).
Our director's petition was passed all of this information several days ago, adding information about the hacker, contract etc, all as soon as he learned about them. The petition has been chased, and still not heard so much as a peep from CCP.
As of yesterday that contract has now been taken down and now we don't know who holds those assets.
I would have thought account hacking cases are taken seriously?? It is incredibly frustrating that we haven't had any communication in nearly 2 weeks! |
Gerald Taric
68
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Posted - 2012.06.13 12:35:00 -
[25] - Quote
This morning i created a petition concerning regaining access to an old account of mine. It was answered within round about 30 minutes. Thank you very much for the fast response. |
EFF ONEF1
Deep Core Mining Inc.
Caldari State
31
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Posted - 2012.06.14 00:40:00 -
[26] - Quote
It would be beneficial to know how many new tickets are submitted as well.
Looking at these numbers alone I'd say not much is going on.
But perhaps the good gm only has current queue view access. |
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GM Homonoia
Game Masters
C C P Alliance
734
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Posted - 2012.06.14 15:50:00 -
[27] - Quote
EFF ONEF1 wrote:It would be beneficial to know how many new tickets are submitted as well.
Looking at these numbers alone I'd say not much is going on.
But perhaps the good gm only has current queue view access.
On average current creation rates fluctuate between 1100 and 1400 new petitions each day
Senior GM Homonoia | Info Group | Senior Game Master |
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ZaBob
Twilight Labs
Unsung Voices
132
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Posted - 2012.06.17 21:57:00 -
[28] - Quote
Abdiel Kavash wrote:GM Homonoia wrote:2012.06.04
Oldest petition without a reply in Billing: 2012.06.01 17:14
Oldest petition without a reply in Game Play: 2012.05.24 23:18
Oldest petition without a reply in Technical: 2012.05.29 15:11
Oldest petition without a reply in German: 2012.05.30 09:57
Oldest petition without a reply in Russian: 2012.06.02 12:22
Oldest petition without a reply in Japanese: 2012.06.04 07:23
Number of petitions awaiting a GM answer in Billing: 393
Number of petitions awaiting a GM answer in Game Play: 2460
Number of petitions awaiting a GM answer in Technical: 265
Number of petitions awaiting a GM answer in German: 270
Number of petitions awaiting a GM answer in Russian: 250
Number of petitions awaiting a GM answer in Japanese: 2 If you want a quick reply to your petition, write it in Japanese.
püépéèpüîpü¿püåpÇüpü¥pü«µâàsá¦péÆpéêpüÅS++püäpü+püÖpÇé
pÇîUnified InventorypÇìpü»pü¿püúpüªpéésêçpü¬püä!
OK, there, I fixed it for everyone. You can thank me later. |
Valdamerca
Brutor Tribe
Minmatar Republic
0
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Posted - 2012.06.19 23:21:00 -
[29] - Quote
Gerald Taric wrote:This morning i created a petition concerning regaining access to an old account of mine. It was answered within round about 30 minutes. Thank you very much for the fast response.
Lucky you , I have one going for several days regarding loss of access to my main account and still nothing. :( You`d think Billing&Account would be a priority category :( (Yes I am bitter and pissed atm) |
Azami Nevinyrall
Project Cerberus
Caldari State Capturing
254
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Posted - 2012.06.20 12:48:00 -
[30] - Quote
I've yet to experience longer then 2 days for a reply.
Keep up the good work!!!
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