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Thread Statistics | Show CCP posts - 1 post(s) |
Dream Hunter
Morne Attitude
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Posted - 2009.12.15 19:31:00 -
[31]
Mine is stuck also. I finally submitted a petition on another account since you can not even log into the forums to submit a priority petition. Hopefully ccp will get on it soon.
"Tell me what the rules are and I will tell you how I am going to win." - John Malone. |
Dead Rickman
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Posted - 2009.12.15 23:33:00 -
[32]
i also have this problem. i had to file an "anonymous" petition...and i also filed one with one of my other accounts...going on 24 hrs. with no response. uncool
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Piasa
Phantom Squad
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Posted - 2009.12.16 00:53:00 -
[33]
welcome to the irritated and annoyed club meeting. hang your coat and feel free to pass on the info about gtc's not working on random accounts. at some point ccp may acknowledge we have an issue here
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Dead Rickman
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Posted - 2009.12.16 04:41:00 -
[34]
Edited by: Dead Rickman on 16/12/2009 04:42:38
ok over 24 hrs. since my account was thrown offline and no response from CCP
c'mon guys,let's get with the program. 2 petitions no response??
i have 3 accounts, i pay more for this game then my electric bill...some service would be nice.
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Piasa
Phantom Squad
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Posted - 2009.12.16 04:49:00 -
[35]
everyone try and petition under the same thingy
Billing and Account
EVE time codes
or if some has i longer one in lets here what ya got. keeping it easier for them to look at cant hurt
posting here just so we can organize this and get them working on it, whenever they see it, that is 
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Harry Nyquist
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Posted - 2009.12.16 05:44:00 -
[36]
Responding here just FYI.
My main has this problem, and I have been unable to log on for 4 days 12 hours now.
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GATORAN
Child Head Injury and Laceration Doctors
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Posted - 2009.12.16 07:02:00 -
[37]
I pay for 3 month subscriptions at a time on this character, and suddenly the other day the account was expired..
This runs automatically, but yesterday it was suddenly expired..no notices in email, no nothing..Granted it was going towards its last day, but theres no reason it should just suddenly go inactive, and probably with a few days left.
I smell something broken :-/
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Harry Nyquist
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Posted - 2009.12.16 08:45:00 -
[38]
 Originally by: GATORAN
I pay for 3 month subscriptions ... suddenly the other day the account was expired
Interesting. It's affecting more than gtc people then. I really wonder how many users are hit by this bug. If you only have 1 account we'd never get to hear from you.
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Arestan
Rising Sun Inc.
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Posted - 2009.12.16 14:33:00 -
[39]
Checking in as well. Just got a GTC for my alt and nothing.
16.12.2009 14:23:17 EVE Time Code 60 Days
Subscription Status: Suspended
That's some good logic right there.
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Varrakk
Phantom Squad
Atlas Alliance
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Posted - 2009.12.16 14:47:00 -
[40]
How long does it take them to respond to a billing petition?
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SpiroTris
Swedish Aerospace Inc
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Posted - 2009.12.16 15:31:00 -
[41]
Originally by: Varrakk
How long does it take them to respond to a billing petition?
Took them less than 24 hours to fix my account and add three days extra gametime for the inconvenience.
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Decedent Dream
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Posted - 2009.12.16 21:06:00 -
[42]
This issue took out my primary trade and industrial account 90 minutes ago...
Petitioned it, but that may take a while.
Has anyone found a work around yet?
I could buy another 60 day GTC if that's likely to debug the account.
500 mil isn't that much compared to having every order .01 isked for more than a couple hours.
I assume the apply plex to inactive account stuff doesn't work yet.
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Piasa
Phantom Squad
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Posted - 2009.12.16 23:33:00 -
[43]
Edited by: Piasa on 16/12/2009 23:34:31
Originally by: Varrakk
How long does it take them to respond to a billing petition?
in my case it was 8 hours from submitting to GM fixing it.
edits cause i had another petition in for 36 hours but was in the wrong place
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Selvaria Bless
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Posted - 2009.12.17 08:11:00 -
[44]
Bamp
My combat main is down. My account expired because my ass is broke and the automatic debit failed. Whatevers, I have a few bils on my production alt; I'll simply buy a GTC for her. It all worked out fine considering that it was my first time buying GTCs, except for the fact that the count is still suspended. Whatevers, I'll wait until I get paid and buy time the old fashioned way. Nope, no can do. 57d left on the account and I can't unlock with the magical plastic until that time evaporates. No more whatevers. Im ****ed.
CCP: Please make a 24/7 hotline, or at the very least a small task force of GMs, to deal with billing issues and nothing but.
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Piasa
Phantom Squad
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Posted - 2009.12.17 10:20:00 -
[45]
Originally by: Piasa
everyone try and petition under the same thingy
Billing and Account
EVE time codes
or if some has i longer one in lets here what ya got. keeping it easier for them to look at cant hurt
posting here just so we can organize this and get them working on it, whenever they see it, that is
make sure your petitions are in the correct category will speed up the process :)
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Arestan
Rising Sun Inc.
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Posted - 2009.12.17 14:13:00 -
[46]
Originally by: Arestan
Checking in as well. Just got a GTC for my alt and nothing.
16.12.2009 14:23:17 EVE Time Code 60 Days
Subscription Status: Suspended
That's some good logic right there.
My petition was in the system for only six hours and the case was solved. Thanks CCP for the awesome CS you have 
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Buckeroo Bonzai
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Posted - 2009.12.18 10:16:00 -
[47]
Originally by: Bobroglaz
I have the same problem....trying to reactivate one of my alts....it tells me that the sub is still expired, but shows that I have purchased a 60 GTC yesterday. I find it ironic that the Billing issues are messed up and they (CCP) take forever to respond to a Billing petition. The customer service for this game really sucks TBH. For a billing problem they should have 24 hour telephone support.
I have to agree, every other MMO has a support phone line you can call to resolve important issues like this one, however I actually CALLED CCP's office once in Iceland only to have some rude operator hang up on me after telling me to file an in game petition. I had hope with Atari getting involved that the customer service would improve. Looks like that was just a pipe dream from what I am reading here.
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Kover Ach'urn
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Posted - 2009.12.19 06:25:00 -
[48]
Well this happened to me about a week ago on 3 of my 4 accounts and i figured it would be fixed by now. Took them 17 hours to get my other 3 accounts back up. Reactivated a 4th account today with a 60 DAY GTC and BAM it happened yet again. Going on 4 hours with no response or comment on my petition. Submitted it as Billing Issue....Eve Time Codes. The funny thing is that is was an account that they offered me 5 free days to reactivate so I did.....and decided to keep it going so i got a GTC. So technically i should still have 4 free days but suspended atm b/c i bought the 60 day GTC.
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Kayoss
The Scope
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Posted - 2009.12.22 17:50:00 -
[49]
Same thing happened to both my accounts. They fixed one but I'm still waiting for the other. You would think they would have fixed this by now.
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Andy3021
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Posted - 2009.12.25 12:31:00 -
[50]
Edited by: Andy3021 on 25/12/2009 12:31:35
yea i paid with a ultimate gaming card (pay by cash method) and then checked my email offering 5 free days i pushed the button now i think my 30 days are gone but i cant be sure im lucky my account is going by the looks of it. i have a petition in billing issues hope they respond before my free time goes away. |
Luna DeRossa
Caldari
Rionnag Alba
Triumvirate.
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Posted - 2009.12.26 00:14:00 -
[51]
Here it is Christmas night and I did something really dumb....found a GTC at a really good price and tried to reactivate an account.....now I'm out the ISK and the account still says expired....it's been 4 hours and nothing from CCP...I expect it will be Monday before they even look at it. For the amount of money that we pay, I think we should expect some type of timely customer service.
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Miss Sadie
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Posted - 2009.12.26 03:29:00 -
[52]
my main account is locked, this acc seems ok, both payed with 60 day GTC within 1 minute from each other
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Aiken Feet
Amarr
Imperial Academy
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Posted - 2009.12.26 07:17:00 -
[53]
Edited by: Aiken Feet on 26/12/2009 07:17:49
yeh my main account is effected by this...
even tried reactivating
'We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription'
hopes they fix it soon.. yet being the xmas holidays i doubt it.. was hoping to put some major time into eve this week as i got the week off... now that plan is fubered.
However i do approve of this system taking the money away from the isk sellers.. just cannot believe it remains an issue for us despite ppl complaining for over 2 months now.
The whole point of the sales in the bazaar is to take the money away from the isk sellers.. not to drive ppl away from the bazaar 
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Pragor
Sebiestor tribe
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Posted - 2009.12.28 14:51:00 -
[54]
Came back to Eve reactivate my account's via GTC's
Two okay, the third has this bug
Paying for something you can't play, isn't very cool
Help a week later, is just insulting
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Josephinaa Nxaa
Gallente
LurkerZ
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Posted - 2009.12.29 03:07:00 -
[55]
12/28/2009 9:12:17 PM EVE Time Code 60 Days
However,
Payment Type: EVE Time Code
Change ?
Subscription Status: Suspended
Reactivate
I immediately filed a petition with no response. I had previously filed a petition (about an hour previously) that the website was generating runtime errors, and got an immediate response. What the f*** is going on here? I had better get all the hours/days I have to wait for a goddamn response to this. I can't even fathom why this happens, let alone why nobody even so much as responds with a "we are looking in to it".
Friggin' bullcrap.
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Gemron
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Posted - 2009.12.29 17:23:00 -
[56]
This just happened to one of my accounts...no reply yet.
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Lucca Luck
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Posted - 2009.12.29 20:46:00 -
[57]
My main account was hit by this issue this morning, I filed a petition and nothing, I can't even log into the forums with my main account to post anything. And of course this happens when I can actually play. I hope I am able to be credited for the days that this glitch has prevented me from playing.
Anyone that has had this effecting them for multiple days know if they will give you game time for the days you were locked out?
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Parthun Mire
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Posted - 2009.12.30 06:32:00 -
[58]
Has this issue been resolved yet?
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Gemron
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Posted - 2009.12.30 07:04:00 -
[59]
Originally by: Parthun Mire
Has this issue been resolved yet?
Nope...
On another note...since the account(s) are suspended that means their training is suspended as well? If so...that is f'd up. Adding days needlessly to training that already takes days.../facepalm.
CCP either needs to solve this problem or figure out a way to expedite fixing peoples accounts. In other MMOs I would have at least recieved some sort of response about my petition.
I know...QQing isn't gonna help, but at least I feel better.
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Aiken Feet
Amarr
The Lunatic Asylum
Notorious Organization of Brothers
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Posted - 2009.12.30 11:11:00 -
[60]
Edited by: Aiken Feet on 30/12/2009 11:13:29
Edited by: Aiken Feet on 30/12/2009 11:11:52
while the issue of my combat main's account has been resolved... (sorted 27 dec) there is an issue and was confirmed as a bug...
in all honesty i think its more of a case where accounts is deliberately kept seperate from the main account system (ie no automation) and GTC sales are manually inputed.
hence the delay in between purchase and accreditation to account even though it states otherwise. 
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