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Omal Oma
Aurelius Federation
Apotheosis of Virtue
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Posted - 2009.12.30 16:28:00 -
[61]
Edited by: Omal Oma on 30/12/2009 20:00:14
 Originally by: Aiken Feet
Edited by: Aiken Feet on 30/12/2009 11:13:29
Edited by: Aiken Feet on 30/12/2009 11:11:52
while the issue of my combat main's account has been resolved... (sorted 27 dec) there is an issue and was confirmed as a bug...
in all honesty i think its more of a case where accounts is deliberately kept seperate from the main account system (ie no automation) and GTC sales are manually inputed.
hence the delay in between purchase and accreditation to account even though it states otherwise. 
If this is the case, we need to get an automated confirmation e-mail.
"We've received payment, this may take up to 24 hours to process"
I just got off a "GTC Suspension" and it was a horrible way to deal with a customer. However, they did give me a 5 day credit and allowed my training queue to continue. While I was upset I couldn't play, the compensation was more than adequate.
In order for the GTC program to work, it needs to be seamless for both parties.
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<--- My in-game me. |
MWC Investments
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Posted - 2009.12.30 20:49:00 -
[62]
I started this thread and it's still happening.... purchased a secure gtc for another of my accounts today and suprise! account subscription expired.... on the bright side ccp is running 50%, two out of four accounts paid for this month with secure gtc's went through with no problem.
We should all give ccp a big pat on the back for at least getting it right half the time...
vaga/investments
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yaugzdrood
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Posted - 2009.12.30 20:57:00 -
[63]
same probleme here for my main acount  petition send.
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Trinity Faetal
Gallente
Burn The Witch
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Posted - 2009.12.30 21:23:00 -
[64]
i was gonna reactivate all my accounts and this happends, must be a sign that the game is still a crap waste of money, lag is still an issue, and stuff...
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woot, free zephyr, ccp won me back. |
Annika Petrovich
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Posted - 2010.01.02 06:05:00 -
[65]
This issue just bit one of my accounts as well. Before applying a GTC I was paid up through 3/2/2010 (today is 1/1/2010) and after applying the GTC the account is now suspended. Seriously, what the ****?
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Nycole Frack
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Posted - 2010.01.02 08:55:00 -
[66]
Purchased a GTC 3 days ago, still can't access the account. 95% sure I issued a petition with the account and now I can not log into the petition server. So I created another petition with a different account, no response so far. I also can't find any acknowledgment of the problem by CCP anywhere, seriously?
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PastaMadaFaka
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Posted - 2010.01.02 18:28:00 -
[67]
same issue here with my alt account i filled a petition still nothing from the other side and also a bugreport that got filtered and said contact a gm tru petition lol i mean isnt this a bug???
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Nycole Frack
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Posted - 2010.01.02 23:57:00 -
[68]
Still not a word from CCP at all on this issue. Why does it take so long to answer my petition?
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TheOneWhoCannotFly
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Posted - 2010.01.03 17:55:00 -
[69]
Originally by: Nycole Frack
Still not a word from CCP at all on this issue. Why does it take so long to answer my petition?
because they dont care.
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marketaltsarecool
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Posted - 2010.01.03 18:11:00 -
[70]
ccp customer service, making blizzard look good since 2003.
seriously 48 hours since i filed my first petition, no response. put a second one in 24 hours ago, no reply. tried to put it under stuck, it got closed.
how is waiting 48 hours for support in any field, gaming/electronics/racquetball/etc... in any way shape or form acceptable, especially for a billing issue.
at least acknowledge that the problem exists.
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TheOneWhoCannotFly
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Posted - 2010.01.03 18:20:00 -
[71]
Originally by: marketaltsarecool
ccp customer service, making blizzard look good since 2003.
seriously 48 hours since i filed my first petition, no response. put a second one in 24 hours ago, no reply. tried to put it under stuck, it got closed.
how is waiting 48 hours for support in any field, gaming/electronics/racquetball/etc... in any way shape or form acceptable, especially for a billing issue.
at least acknowledge that the problem exists.
Actually, the in any field part is not true. Yesterday, a friend of mine filed a petition for 1 day reactivation of a cancelled account to apply a PLEX, he got what he wanted in less than 10 hours.
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marketaltsarecool
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Posted - 2010.01.03 18:26:00 -
[72]
10 hours is still horrible. call any company with a billing issue and you can be sure it will get fixed in under 1 hour.
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TheOneWhoCannotFly
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Posted - 2010.01.03 18:45:00 -
[73]
Originally by: marketaltsarecool
10 hours is still horrible. call any company with a billing issue and you can be sure it will get fixed in under 1 hour.
Totally. But ccp's cs team cannot be compared with the normal companies since they want to make the game "unique", i guess that includes the support team of the game as well.
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Apple Pi
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Posted - 2010.01.04 00:38:00 -
[74]
Filed a petition under Billing & Account > Cancelled & Suspended Accounts about my main account getting disabled, two days and no reply. I just filed the petition again under Tech Support > Logging In. I hadn't realized GTCs were the issue itself.
Perhaps I should have filed it under Billing & Account > Eve Time Codes? But, now it won't let me file any more petitions for now. Ah well.
Sure would be nice to be able to play EVE again...
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TheOneWhoCannotFly
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Posted - 2010.01.04 01:16:00 -
[75]
Originally by: Apple Pi
Filed a petition under Billing & Account > ...
Perhaps I should have filed it under Billing & Account > Eve Time Codes?
...
Nope, that's what I did, no reply. I also did it under Billing & Account > Cancelled & Suspended Account. No reply either
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marketaltsarecool
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Posted - 2010.01.04 03:40:00 -
[76]
going on 72 hours now, ccp can suck a fat one. filed 4 petitions now and i will continue to clog their system until this is fixed. also gl getting me to pay 1 cent to this crap company ever again.
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Admiral Goberius
Amarr
eXceed Inc.
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Posted - 2010.01.04 08:53:00 -
[77]
"Hey guys dominion has been pretty much a disaster so far, but can we top ourselves?"
"Sir I have an idea! Lets make it so the custommers pay for the game and not even get their account reactivated"
"LOL! Lets do it! v0v"
My favourite part? The sticky says to petition but you can't petition if your account is disabled.
- Gob
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Alt of Goberth Ludwig |
marketaltsarecool
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Posted - 2010.01.04 17:07:00 -
[78]
over 72 hours now, bumping this
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Apple Pi
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Posted - 2010.01.04 23:37:00 -
[79]
It took a few days, but CCP has restored my main account. Thank you CCP :)
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CCP Alice
Caldari
C C P Alliance
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Posted - 2010.01.05 13:43:00 -
[80]
This issue has now been resolved so you shouldn't come across any more problems using time codes to extend your game time. Any petitions already filed are of course being looked at by Customer Support so rest assured they will get to yours as soon as they can.
CCP Alice
Web Development
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Kojima Masahiro
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Posted - 2010.01.07 18:11:00 -
[81]
How can u say resolved ive been waiting for the 6th day now and still dont get a response from u guys ( CCP ) fix for the love of god
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