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Thread Statistics | Show CCP posts - 2 post(s) |
Maniva Lyon
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Posted - 2009.12.11 14:34:00 -
[1]
Anyone else had a problem with time codes?
Just purchased a time code and activated it which added 60 days to my account, the renewal date was 22nd February 2010. Just gone to log into EVE with my main account and it's been suspended.
Check the account details page and yep not showing anything now!!!! Bloody annoying, posted a petition but was just wondering if anyone else has had this problem.
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HowardStern
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Posted - 2009.12.11 15:39:00 -
[2]
I had an issue with a plex a couple of months ago. I activated it, but the transaction never went through, and my account was suspended. I eventually got round to petitioning it, and it was rectified in the end.
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dirty z
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Posted - 2009.12.11 15:40:00 -
[3]
i donno if it was the gtc but i did get this
User ******* is banned pending investigation
Last login: 2009.12.11 13:37
Number of visits: 3344
Reason: Account security compromised - Please contact customer support at [email protected] for assistance
I am wondering what this is all about
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Maniva Lyon
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Posted - 2009.12.11 15:52:00 -
[4]
Mine states 'Expired', also glad that I have a second otherwise I would have been buggered for raising the petition!
I need it sorting CCP... I'm already getting the shakes!!! 
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CCP StevieSG
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Posted - 2009.12.11 15:57:00 -
[5]
The best thing you can do is file a petition.
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Maniva Lyon
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Posted - 2009.12.11 17:03:00 -
[6]
Cheers ma dear, done all that though... any chance you can give someone a nudge!? 
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Wadaya
Trailerpark Industries
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Posted - 2009.12.11 17:24:00 -
[7]
Is it a bug that is happening to everyone, or does it only happen to certain people? |
RaTTuS
BIG
Libertas Fidelitas
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Posted - 2009.12.11 17:31:00 -
[8]
 Originally by: dirty z
i donno if it was the gtc but i did get this
User ******* is banned pending investigation
Last login: 2009.12.11 13:37
Number of visits: 3344
Reason: Account security compromised - Please contact customer support at [email protected] for assistance
I am wondering what this is all about
petition and contact support |
PMolkenthin
League Of Shadows.
Gentlemen's Club
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Posted - 2009.12.11 17:58:00 -
[9]
I got this problem too m8. I pay for my 4 accounts with my credit card, but I decided to change over to GTCs since its cheaper. I wacked a 60 day GTC on one of my accounts last week, then today I got a mail saying that my credit card has been billed. So I file a petition, and then they suspend my account!!!
So i've technically paid for the next 3 months, and I still can't login.
@CCP, it may be a known issue, but it's a BIG ISSUE! If everyone who pays on GTCs starts getting suspended expect a ****storm of petitions soon.
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Wadaya
Trailerpark Industries
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Posted - 2009.12.11 18:03:00 -
[10]
Originally by: CCP StevieSG
This is a known issue, the best thing you can do is file a petition.
Sure is amazing how many "known issues" never make it to the "known issues page".
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Maniva Lyon
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Posted - 2009.12.11 19:15:00 -
[11]
Edited by: Maniva Lyon on 11/12/2009 19:16:36
I wonder how many people this has actually happened too, due to the fact that if you are not subscribed you can't post here or make a petition.
Seriously, pretty big issue.
Seeing as CCP are unable to highlight this issue I've changed the topic, keep bumping to make paying customers aware.
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Ryhss
Caldari
Recalled Pleasure-Bots
Sanctimony of Bellum
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Posted - 2009.12.11 19:23:00 -
[12]
Originally by: Wadaya
Is it a bug that is happening to everyone, or does it only happen to certain people?
I bought and activated one on dec 3, nothing happened to my acount.(knocks on wood)
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Zeba
Minmatar
Honourable East India Trading Company
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Posted - 2009.12.11 19:44:00 -
[13]
Originally by: Maniva Lyon
DO NOT PURCHASE / USE GTCs
Bit of a fear monger eh? The glitch seems to be from using a gtc on the account page so just turn your gtc into plex and apply them ingame. Granted it won't work for an account that is already suspended but will save you some greif in you catch it before.
Originally by: Akita T
We don't hate people like you, we look at you with mostly pity and a hint of disgust balled up in a big wad of "notto disu shi'tto agen".
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Maniva Lyon
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Posted - 2009.12.11 19:47:00 -
[14]
Originally by: Zeba
Originally by: Maniva Lyon
DO NOT PURCHASE / USE GTCs
Bit of a fear monger eh? The glitch seems to be from using a gtc on the account page so just turn your gtc into plex and apply them ingame. Granted it won't work for an account that is already suspended but will save you some greif in you catch it before.
Thanks for taking the time to explain how to make a GTC to work.
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Maniva Lyon
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Posted - 2009.12.12 09:34:00 -
[15]
And still no answer to something that I've paid for.
Do I use the Credit Card and add another month? To be fair I don't see why I should when I've already got 2 1/2 months paid for.
And still no update / news from CCP within this site about the problem.
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Whosthabos
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Posted - 2009.12.12 11:14:00 -
[16]
SO, my acc runs out in 4 days and will be putting in a plex ingame mostlikely,
so is it only GTCs(60days) or also PLEX (30day) ? or what... and i dont feel like having to be on "suspended-mode" for a few days ... so what's the dealio realy ?
=/
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Himnos Altar
Gallente
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Posted - 2009.12.12 11:17:00 -
[17]
whost, you can turn your GTC into 2 plexes in-game (1 60-day GTC Out of Game=2 PLEXes in-game).
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Cutter Isaacson
Minmatar
Hollow World Mining Corporation
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Posted - 2009.12.12 11:19:00 -
[18]
I know its annoying when things like this happen, but rmemeber that there are likely hundreds if not thousands of issues these people have to deal with and you haven't even been waiting 24 hours yet. Give them a little more time and I know they'll get it put right for you.
Originally by: Haks'he Lirky
Some people should just stick to Pac Man.
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Callista Sincera
Amarr
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Posted - 2009.12.12 11:46:00 -
[19]
I had a PLEX that upped my account by only 24 days instead of 30. GM fixed in in just a little over a day.
Just to give you a timeframe.
-
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Hakurei Border
Gensokyo
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Posted - 2009.12.12 12:08:00 -
[20]
I just used a gtc, it worked fine.
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Frumoasa Adormita
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Posted - 2009.12.12 12:15:00 -
[21]
I used a ETC last night and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account, still no answer after 9+ hours.
Account xxxxxxx has been disabled
Last Login: 2009.12.12 01:29
Number of Visits: 635
reason: Account subscription expired!
How long does it take for them to answer to a petition nowdays?
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Lashindra Mirn
Minmatar
Helios Incorporated
The Babylon Consortium
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Posted - 2009.12.12 12:16:00 -
[22]
Bump for you mate!, hope all gets fixed!
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Aversin
Gallente
Universalis Imperium
Tactical Narcotics Team
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Posted - 2009.12.12 12:26:00 -
[23]
Originally by: Maniva Lyon
Mine states 'Expired', also glad that I have a second otherwise I would have been buggered for raising the petition!
I need it sorting CCP... I'm already getting the shakes!!!
completely off topic but how did you post on the forums with an inactive account? I have wondered that for years, anytime my account runs out I can't log in to post.
Originally by: Razner Cerizo
They will never quit. The beatings will continue until morale improves.
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Washell Olivaw
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Posted - 2009.12.12 12:32:00 -
[24]
Originally by: Aversin
completely off topic but how did you post on the forums with an inactive account? I have wondered that for years, anytime my account runs out I can't log in to post.
He has 2 accounts. Well, actually, only one now. But normally two. 
Originally by: Signature
Everybody has a photographic memory, some people just don't have film.
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Maniva Lyon
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Posted - 2009.12.12 13:11:00 -
[25]
Originally by: Aversin
Originally by: Maniva Lyon
Mine states 'Expired', also glad that I have a second otherwise I would have been buggered for raising the petition!
I need it sorting CCP... I'm already getting the shakes!!!
completely off topic but how did you post on the forums with an inactive account? I have wondered that for years, anytime my account runs out I can't log in to post.
Aye as Washell stated I have two accounts, erm yeah hehe one at the moment 
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Maniva Lyon
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Posted - 2009.12.12 13:17:00 -
[26]
Hahaha, hohohoho, hehehehe... ahem!
Being an impatient sod I decided to re-activate the account with my Credit Card, but guess what...
We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription.
Your remaining playtime is 72d:0h:52m
Nooooooooooooooooooooooo
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Frumoasa Adormita
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Posted - 2009.12.12 13:27:00 -
[27]
This might be related. When I entered my ETC I still had about 22 days play time. I payed via WebMoney for the first month and then entered the ETC. Either way, I can't reactivate any other way to see what happens. Still no response, this is very annoying.
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Lord Windu
Echelon Warfare Unit
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Posted - 2009.12.12 14:02:00 -
[28]
Originally by: Maniva Lyon
DO NOT PURCHASE / USE GTCs
I have never had a problem when using GTC's, it is to be expected when there are a few hundred thousand accounts active that there will from time to time be issues like this, still no need to start making threads with that kind of **** in the title.
Also, petitions can still be made if you don't have an account or it has expired on this site, or by email to [email protected].
------
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Oscardoodle
Amarr
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Posted - 2009.12.12 14:10:00 -
[29]
I think you'll have better luck filing a stuck petition tbh. That way they might just get around to looking at it before 2010.
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Sereya Kalia
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Posted - 2009.12.12 15:01:00 -
[30]
Just petitioned this problem as stuck for my main account, which was disabled 20 mins after I set out on a lr/hac roam through a wh to 60+ jumps from where I live.
The petiton was moved to EVE Timecodes with no comment left.
Got a feeling I may be down a shiny new zealot before this is sorted.
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Maniva Lyon
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Posted - 2009.12.12 15:52:00 -
[31]
Edited by: Maniva Lyon on 12/12/2009 15:53:44
Originally by: Lord Windu
Originally by: Maniva Lyon
DO NOT PURCHASE / USE GTCs
I have never had a problem when using GTC's, it is to be expected when there are a few hundred thousand accounts active that there will from time to time be issues like this, still no need to start making threads with that kind of **** in the title.
Also, petitions can still be made if you don't have an account or it has expired on this site, or by email to [email protected].
Actually this is a major bug at the moment, with NO info about it from CCP, so yeah I'll keep the title thanks.
And guess what still not resolved, quite lucky really that not every business has the same response times as CCP.
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Harry Nyquist
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Posted - 2009.12.12 16:03:00 -
[32]
Originally by: Maniva Lyon
Anyone else had a problem with time codes?
Yep. Over 24 hours now with my main stuck in limbo. You can't even log in with it to make a petition. With no email confirmation on non-account petitions it makes me wonder how long it'll take. Come on CCP... this just makes me sad.
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Maniva Lyon
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Posted - 2009.12.12 16:05:00 -
[33]
Originally by: Harry Nyquist
Originally by: Maniva Lyon
Anyone else had a problem with time codes?
Yep. Over 24 hours now with my main stuck in limbo. You can't even log in with it to make a petition. With no email confirmation on non-account petitions it makes me wonder how long it'll take. Come on CCP... this just makes me sad.
As someone mentioned two or three posts ago you can make petitions with the account, go to petitions and below the log in details there is a link, only noticed that after the chap above posted that we could.
Not sure whether or not to make a petition with the actual account, just don't want to add another to their log though... might crash or something ;)
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Transporter Ted
Midas Tycho
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Posted - 2009.12.12 16:08:00 -
[34]
Well well well... all fixed (Maniva's main), they never added the day that I lost, but at least I can get back into game now :D
Woohoo
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Harry Nyquist
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Posted - 2009.12.12 16:14:00 -
[35]
Originally by: Maniva Lyon
As someone mentioned two or three posts ago you can make petitions with the account, go to petitions and below the log in details there is a link, only noticed that after the chap above posted that we could.
Nope. Didn't seem to be working for me.
"Your login attempt was not successful. Please try again." 
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Transporter Ted
Midas Tycho
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Posted - 2009.12.12 16:18:00 -
[36]
Originally by: Harry Nyquist
Originally by: Maniva Lyon
As someone mentioned two or three posts ago you can make petitions with the account, go to petitions and below the log in details there is a link, only noticed that after the chap above posted that we could.
Nope. Didn't seem to be working for me.
"Your login attempt was not successful. Please try again."
https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx
Try that matey :)
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PMolkenthin
League Of Shadows.
Gentlemen's Club
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Posted - 2009.12.12 16:28:00 -
[37]
Bumping this topic cos its getting frustrating now. I understand that these things happen, and they take time to fix, but some info, or at least some acknowledgement that they're working on my problem would be nice.
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TheWWWYZZERDD
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Posted - 2009.12.12 16:47:00 -
[38]
You also can't online it with a CC since it has more that 30 days of play time paid for. Hopefully I will be able to log on tonight after work.
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Harry Nyquist
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Posted - 2009.12.12 16:49:00 -
[39]
Edited by: Harry Nyquist on 12/12/2009 16:50:04
Originally by: Transporter Ted
https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx
Try that matey :)
I know. When I log in from that screen I get the error. It's ok though, I just did it w/ my email instead of my account name. However, after 24 hrs passed I did it w/ this character because I'm wondering if they ever got the first one... Do they normally not send a 'petition received, thanks' or w/e confirmation email? I'd almost rather assume they didn't get it than feel I'm throwing text into a black box :/.
Originally by: TheWWWYZZERDD
You also can't online it with a CC since it has more that 30 days of play time paid for. Hopefully I will be able to log on tonight after work.
Also. QFT
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TheWWWYZZERDD
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Posted - 2009.12.12 17:05:00 -
[40]
Originally by: Harry Nyquist
Edited by: Harry Nyquist on 12/12/2009 16:50:04
I know. When I log in from that screen I get the error. It's ok though, I just did it w/ my email instead of my account name. However, after 24 hrs passed I did it w/ this character because I'm wondering if they ever got the first one... Do they normally not send a 'petition received, thanks' or w/e confirmation email? I'd almost rather assume they didn't get it than feel I'm throwing text into a black box :/.
I also did the same, after not getting a response email I just submitted one with this account after a few hours.
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Transporter Ted
Midas Tycho
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Posted - 2009.12.12 17:09:00 -
[41]
Two new stickies have been posted this afternoon, one for the API and one for a black screen on startup... good to see that they are not highlighting this problem 
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El Liptonez
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Posted - 2009.12.12 17:16:00 -
[42]
Had my alt disabled 3 or 4 days ago although I paid for it on december 3rd. Billing history has been deleted too and GMs don't really seem to be interested in that.
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TheWWWYZZERDD
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Posted - 2009.12.12 18:13:00 -
[43]
Well I just got mine up and running (from the original accountless petition), took less than a day so they are working on it just be patient
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Zeba
Minmatar
Honourable East India Trading Company
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Posted - 2009.12.12 19:05:00 -
[44]
Originally by: Maniva Lyon
Actually this is a major bug at the moment, with NO info about it from CCP, so yeah I'll keep the title thanks.
How about you change the title to something more realistic like 'don't use gtc on account page to add time to your account!' then type a short sentence in the op about how you break it into plex and use them ingame to avoid the bug as simply purchasing a gtc has no chance of getting you shut out of the game?
Originally by: Akita T
We don't hate people like you, we look at you with mostly pity and a hint of disgust balled up in a big wad of "notto disu shi'tto agen".
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Jonkain
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Posted - 2009.12.12 19:40:00 -
[45]
Originally by: Zeba
Originally by: Maniva Lyon
Actually this is a major bug at the moment, with NO info about it from CCP, so yeah I'll keep the title thanks.
How about you change the title to something more realistic like 'don't use gtc on account page to add time to your account!' then type a short sentence in the op about how you break it into plex and use them ingame to avoid the bug as simply purchasing a gtc has no chance of getting you shut out of the game?
Reasonable request! Hence the changes to the original post.
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PMolkenthin
League Of Shadows.
Gentlemen's Club
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Posted - 2009.12.12 22:24:00 -
[46]
CCP are sorting it out. My account was just reactivated, and the 60 day GTC PLUS the 30 days paid by CC have been added.
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Djavo
Celestial Apocalypse
death from above..
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Posted - 2009.12.12 22:30:00 -
[47]
Good to hear that everyone is having their problems sorted.
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Harry Nyquist
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Posted - 2009.12.12 22:41:00 -
[48]
Edited by: Harry Nyquist on 12/12/2009 22:41:55
It'll happen Soon ™ for me I guess.
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vision impaired
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Posted - 2009.12.12 23:30:00 -
[49]
Grrr. Just tried to change my alt's account from credit card subscription - billing interval up on the 25th of December - to ETC and the page wasn't working right so I sold one from this account to the alt account. All that went through fine and I can see the isk from the transaction on the selling character's wallet... yet the alt account is now suspended.
 
How long am I gonna lose skill training for???
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Djavo
Celestial Apocalypse
death from above..
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Posted - 2009.12.12 23:38:00 -
[50]
I'd say approximately 27 hours, sorry.
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Voltairine DeCleyre
Gallente
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Posted - 2009.12.13 16:01:00 -
[51]
Writing to confirm that something is amiss with the GTC system. I've got an account that was (in theory) activated yesterday via GTC, but remains disabled for actual play. I'm still waiting for my petition on the matter to be answered.
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Harry Nyquist
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Posted - 2009.12.13 18:14:00 -
[52]
Originally by: Djavo
I'd say approximately 27 hours, sorry.
I'm currently on hour 48 from my first (email account only) petition. About 40 hours from the alt account petition.
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Head Six
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Posted - 2009.12.13 18:20:00 -
[53]
Writing to say that two of my three accounts have been banned. It's been 72 hours, and I have yet to hear back from CCP. I understand that there are issues and problems, and that they are very busy. But to me, snubbing their player-base for no reason, without any explanation, isn't a good way to go about business.
I still love you guys at CCP, but this is just frustrating. Hoping to hear from ya'll soon.
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Harry Nyquist
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Posted - 2009.12.13 18:35:00 -
[54]
Originally by: Head Six
Writing to say that two of my three accounts have been banned. It's been 72 hours, and I have yet to hear back from CCP. I understand that there are issues and problems, and that they are very busy. But to me, snubbing their player-base for no reason, without any explanation, isn't a good way to go about business.
I still love you guys at CCP, but this is just frustrating. Hoping to hear from ya'll soon.
Wait. Banned? FYI we're talking about something entirely different. Our accounts have been disabled because they ran out of time. Yet they haven't. We can't log in to petition it or anything. We can't pay to subscribe them back because they have more than 30 days of time left.
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Head Six
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Posted - 2009.12.13 18:55:00 -
[55]
Originally by: Harry Nyquist
Originally by: Head Six
Writing to say that two of my three accounts have been banned. It's been 72 hours, and I have yet to hear back from CCP. I understand that there are issues and problems, and that they are very busy. But to me, snubbing their player-base for no reason, without any explanation, isn't a good way to go about business.
I still love you guys at CCP, but this is just frustrating. Hoping to hear from ya'll soon.
Wait. Banned? FYI we're talking about something entirely different. Our accounts have been disabled because they ran out of time. Yet they haven't. We can't log in to petition it or anything. We can't pay to subscribe them back because they have more than 30 days of time left.
Actually there are a couple of other people in this thread who got the exact same ban message as I received, and I've also been using GTCs.
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Harry Nyquist
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Posted - 2009.12.13 19:15:00 -
[56]
Originally by: Head Six
ban message
This one:
Account **** has been disabled
Last Login: 2009.12.10 04:13
Number of Visits: ****
reason: Account subscription expired!
It's not a ban.
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Head Six
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Posted - 2009.12.13 19:38:00 -
[57]
Originally by: Harry Nyquist
Originally by: Head Six
ban message
This one:
Account **** has been disabled
Last Login: 2009.12.10 04:13
Number of Visits: ****
reason: Account subscription expired!
It's not a ban.
No, this one:
User *** is banned pending investigation
Last login: 2009.12.10 21:57
Number of visits: ***
Reason: Account security compromised - Please contact customer support at [email protected] for assistance.
Check one of the first replies to this thread, he got the same thing.
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Djavo
Celestial Apocalypse
death from above..
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Posted - 2009.12.14 08:40:00 -
[58]
Think that may be a different matter matey, however; still hearing about alot of people still suffering from this using GTCs.
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Magnus Nordir
Caldari
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Posted - 2009.12.14 15:31:00 -
[59]
I'd just like to say I've added a GTC on my account page a few hours ago, and it worked.
---------------------------
Only those who surrender are lost |
Harry Nyquist
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Posted - 2009.12.16 05:50:00 -
[60]
Bumping to keep this issue fresh.
Currently unable to play on my main for 4 days 12 hours. CCP keeps bouncing my petition between departments, but has not told me anything.
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Piasa
Phantom Squad
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Posted - 2009.12.16 06:46:00 -
[61]
i can has petition looked at pweease :D
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Si Dumper
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Posted - 2009.12.16 23:16:00 -
[62]
Unfortunately I was not aware of this issue until it was too late. I too had an account suspended today. Said account was set to expire on 1/4/2010 and I applied a 60 day GTC to it this afternoon. Now that account shows up as expired.
I have logged a petition.. but based on the responses in this thread I won't hold my breath waiting in anticipation for timely help.
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Piasa
Phantom Squad
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Posted - 2009.12.16 23:20:00 -
[63]
Originally by: Si Dumper
Unfortunately I was not aware of this issue until it was too late. I too had an account suspended today. Said account was set to expire on 1/4/2010 and I applied a 60 day GTC to it this afternoon. Now that account shows up as expired.
I have logged a petition.. but based on the responses in this thread I won't hold my breath waiting in anticipation for timely help.
once i put the petition in the correct area it took less than 12 hours to sort my main account out.
Place it under Billing and Account
and category of EVE time codes
they will get to it asap and yes its annoying
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Djavo
Celestial Apocalypse
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Posted - 2009.12.26 00:18:00 -
[64]
Edited by: Djavo on 26/12/2009 00:19:53
Dum de dum... learn to read ;)
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Cleopatty
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Posted - 2009.12.30 10:46:00 -
[65]
gtc are still jacked up. 2 week old problem. FAIL
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Cleopatty
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Posted - 2009.12.30 10:58:00 -
[66]
gtc are still jacked up. 2 weeks and people still having problems after using them. FAIL.
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Super Whopper
I can Has Cheeseburger
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Posted - 2009.12.30 23:48:00 -
[67]
Bought and added five to my accounts, none of them got suspended and I hope it never happens.
Good luck and I hope you guys can get back in the game soon.
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Boink'urr
Minmatar
Wasserette De Tarthorst
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Posted - 2009.12.30 23:57:00 -
[68]
Friendly bump, this is pretty much messed up :)
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hammergub
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Posted - 2009.12.31 13:52:00 -
[69]
I'm still awaiting response after 48 hours of petition being filed.
Anyone got an idea of how long the petition queue is at the moment?
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Pants Reaver
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Posted - 2009.12.31 23:43:00 -
[70]
At 18:00 eve I used a gtc using the secure thingy and it has been suspended just like all the others here, 20 min later. It showed the added 60 days on the subscription as well as the suspencion untill I logged out/in of the eve website and now it just shows the latest gtc use as today but also says that the acount is suspended with no time remaining.
I've filed a petition right away but its been about 6 hours since I added the gtc. I supose I've got my 48 hours to wait to. I need to put a gtc on this acount soon and am wondering about the plex solution however I'm tempted to just throw more wood on the fire and try thier system again.
I guess in conclusion, the problem persists.
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Cronetonper
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Posted - 2010.01.01 11:43:00 -
[71]
Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...
I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.
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Serpents smile
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Posted - 2010.01.01 11:57:00 -
[72]
Originally by: Cronetonper
I opened a petition from another account (this one ), still no answer after 24+ hours.
Gosh, have you one moment considered that maybe the holidays have something to do with the wait?
I know its annoying but, geese...
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Cronetonper
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Posted - 2010.01.01 12:00:00 -
[73]
Originally by: Serpents smile
Gosh, have you one moment considered that maybe the holidays have something to do with the wait?
Yep :>
Originally by: Serpents smile
I know its annoying
Yep too
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Tuttomenui II
Gallente
BUDAPIG LTD
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Posted - 2010.01.01 12:17:00 -
[74]
CCP should really think about disabling that option and posting a note why when people try to use it, and give alternatives to instructions on alternate means of applying the gtc.
Also I think some of you guys should request skill training credit if you lost skill time, and ask for game time credit as well if any of the paid time was used up during the disabled period. CCP has always seemed to me to be reasonable about stuff can't really think of a time when they haven't. Cant hurt to make some demands, so long as demands are made with respect and kindness, maybe a little understanding cause the holidays.
!ALL YOUR ROOKIES ARE BELONG TO ME! |
Daelorn
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Posted - 2010.01.01 12:43:00 -
[75]
Is the whole account managment website ****ed up?
I tried to add my CC BEFORE my account ran out of time (I had about 2 days of play time left) and I got a error message, went back tried again and enter info again, same error message.
Then I go back to the main page and see that my CC was accepted and I was charged TWICE for 60 days of play time.
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TheOneWhoCannotFly
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Posted - 2010.01.01 15:53:00 -
[76]
Bought GTC when still have 10 days left, got kicked out of New Eden in a few minute, filed a petition, no respond, there goes my winter break.
Well done CCP, for failing to notify players about a 2-weeks-old "known issue" , for being a good example of how terrible a custom support team can be. A++
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Lady Checker
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Posted - 2010.01.01 17:07:00 -
[77]
Originally by: Serpents smile
Gosh, have you one moment considered that maybe the holidays have something to do with the wait?
I know its annoying but, geese...
And your point being what? The fact that they have known and done nothing about the problem for 3 weeks now? The fact that they have not suspended the service that is causing all the problems for the past 3 weeks. The fact that even on the best days they are slower then a Sloth to correct errors they make?
They know about they problem so thrusly they should have a small army of GM's sitting there to make sure it's not going to be a problem regardless of what time of year it is. Or they should have suspended the service at the 1st sign of trouble.
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Cronetamer
Minmatar
Viper Squad
Triumvirate.
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Posted - 2010.01.01 18:35:00 -
[78]
Originally by: Cronetonper
Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...
I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.
Problem solved, no lost skill time and add few days of subscription.
Answer 36 hours after petition. Nice job, and thx CCP for fast answer.
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Kenshyro
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Posted - 2010.01.02 12:13:00 -
[79]
Edited by: Kenshyro on 02/01/2010 12:13:33
I got the problem with two of my account, at 10pm on the 31 and still nothing resolved,
I petitioned with this account because i cannot with the other, anyone still waitting as me for a gm ?
or how did you get a gm resolve the problem ?
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scorp3
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Posted - 2010.01.02 12:45:00 -
[80]
31st here also on alt... petitoned with this character and still no reply
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Kenshyro
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Posted - 2010.01.02 13:57:00 -
[81]
Come on ccp I want to play ^^
I hope that new year vodka haven't killed ccp staff :p
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Kenshyro
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Posted - 2010.01.03 00:11:00 -
[82]
Originally by: Cronetamer
Originally by: Cronetonper
Edited by: Cronetonper on 01/01/2010 11:43:25
Same problem on my main account...
I used a ETC yesterday and a few minutes after the website reported the time was extended with another 60 days I got booted from the game. I opened a petition from another account (this one ), still no answer after 24+ hours.
Problem solved, no lost skill time and add few days of subscription.
Answe r 36 hours after petition. Nice job, and thx CCP for fast answer.
You are lucky ^^ I'm waiting from 50 hours now and still no reply on petition or mail :º
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Lady Checker
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Posted - 2010.01.03 01:20:00 -
[83]
48 hours and still no reply from CCP.
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Companion Qube
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Posted - 2010.01.03 01:23:00 -
[84]
I'm guessing the trained monkey that handles billing queue petitions died of exhaustion.
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RalphsInTown
Gallente
Great Sage Equaling Heaven
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Posted - 2010.01.03 01:25:00 -
[85]
Originally by: Lady Checker
48 hours and still no reply from CCP.
same situation here, 49 hrs. It seems that a lot of players got into problem with GTC at roughly the same time. I know I was, and so was a friend of mine.
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Tzu Wu
Caldari
Perkone
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Posted - 2010.01.03 14:00:00 -
[86]
Same problem here.
There is another topic on this problem in the Timecode bazar section.
The weird thing is that all other previous transactions are missing from my acc. manag. -> subs. details. -> transaction list. Only this most recent (60 d gtc) transaction and the 1st ever (14 days free trial) transactions are listed and I made quite a few payments using my credit card.
Almost 24 h since i filled the petition, still no answer.
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Fizzle Fingers
Caldari
Dark Matter Logistics
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Posted - 2010.01.03 14:05:00 -
[87]
same problem here
petitions raised and so far 4 hours later not a single reply that they are working on it
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Kenshyro
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Posted - 2010.01.03 22:25:00 -
[88]
Wake up ccp seriously 4 day to resolve that I don't understand what are you gonna give us to compense for the lost of 4 hum 5 day a skill isks etc?
I'm gonna realy tired of waiting for a single reply.
It seem that no one read the petition atm.
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TheOneWhoCannotFly
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Posted - 2010.01.04 08:15:00 -
[89]
I really don't know if I should spend time on bumping this or on looking for another game.
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Kai Monra
Caldari
Igneus Auctorita
GoonSwarm
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Posted - 2010.01.04 08:55:00 -
[90]
Alt stuck for last 2 days
CCP Get your priorities straight please - Stuck petitions are being answered promptly why not these?
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Kenshyro
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Posted - 2010.01.04 10:51:00 -
[91]
Edited by: Kenshyro on 04/01/2010 10:51:32
Hey a little news about my case;
Just now a gm have reactive my account, add my 60 day + 5 free day.
cool i can play now but the lost are huge ^^ No skill trained the whole time since the suspended status ^^
So I hope to you that you get a quick reply.
Personally i lost 4 day a training :º
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Serpents smile
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Posted - 2010.01.04 10:54:00 -
[92]
Lol, 4 days lost /= huge. 
Anyway glad you're back in.
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T Entity
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Posted - 2010.01.04 11:14:00 -
[93]
I tried to reactivate my account using my debit card but I got this message.
"We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription.
Your remaining playtime is 58d:6h:58m"
So it seems to me that I'm stuck. I'm stuck outside EVE, maybe I should file a stuck petition... They seem to be taken care of.
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RaTTuS
BIG
Libertas Fidelitas
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Posted - 2010.01.04 11:20:00 -
[94]
Originally by: T Entity
I tried to reactivate my account using my debit card but I got this message.
"We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription.
Your remaining playtime is 58d:6h:58m"
So it seems to me that I'm stuck. I'm stuck outside EVE, maybe I should file a stuck petition... They seem to be taken care of.
though you can post ?
[fake edit]
unless another account
but yes - a petition will sort it
--
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T Entity
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Posted - 2010.01.04 13:42:00 -
[95]
This is another account.
Problem still not solved, still no answer to any of my petitions.
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winarie
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Posted - 2010.01.04 14:44:00 -
[96]
Ive been stuck out of game for over 3 days now. I'm posting this on a different account, because i cant log in on the website. I cant log in to make a proper petition, and the one i did make has been open for 3 days, if I try to make another one, it tells me my quota for petitions has been filled. I cant buy more time with my credit card because i get this message:
We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription.
Good luck to the rest of you. This is ridiculous. I'll just sit and think about all the lost training time. Woot.
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Vincent Death
Hyasyoda External Security Trade and Development
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Posted - 2010.01.04 14:55:00 -
[97]
Really glad that my gametime is almost up and I normally pay via a time code from Shattered Crystal. Guess CCP doesnt want people to play anymore, that's one way to fix the lag :D
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Fizzle Fingers
Caldari
Dark Matter Logistics
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Posted - 2010.01.04 18:09:00 -
[98]
Edited by: Fizzle Fingers on 04/01/2010 18:09:56
yay back in :)
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T Entity
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Posted - 2010.01.04 20:55:00 -
[99]
After 2 days they activated my account. Finally back in.
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Companion Qube
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Posted - 2010.01.04 23:50:00 -
[100]
Still waiting, my petition has been "in action" for the last 12 hours.
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Lord Vega
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Posted - 2010.01.05 16:55:00 -
[101]
Edited by: Lord Vega on 05/01/2010 16:58:35
I experienced the same thing on my account around the 1st of january, i made a petition right away and waited with twiddled thumbs.. 32 hours later i made another petition with an attachment to ensure they had every detail when it struck me that would not matter when i cant login at the website.
Earlier today i received a reply on my second petition (not the first one i made 32h earlier) tho i listed the first petition tracking ID in the second one.
I waited 4-4+ days for my account to get reactivated, 5 days gametime was added and no skill training seem to have stopped in the 4+ days.
And i have now completed 4 single player games in the meantime, mean CCP support
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CCP StevieSG
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Posted - 2010.01.05 17:06:00 -
[102]
The GTC issue has been resolved, so if you are still experiencing problems with the purchase of GTCÆs then please file a Billing GTC petition.
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