Originally by: T'ealk O'Neil

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Originally by: Sidious Spartan

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Hello,

I am a windows server guru, and in some cases i play with server config in a separate server and test deployment and all those stuff before i actually take the production server down and affecting daily operations. It seems CCP has an idea of this concept with test server, but it seems they dont have it, imo the best practice here would be having 2 identically live servers and use 1 of them for this testing purpose. Well sorry for the flame but i speak what i see.

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OMG!
Server Guru eh! Well you must know all about clustering and multinode operations... if so you'd retrack what you wrote!

Have a look at CCP SERVER INFO

Originally by: CCP Navigator

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EVE Online: Tyrannis is still being deployed and our Quality Assurance department is running further testing. This is likely to continue beyond our original schedule and we will have an update for you at 18:00 UTC. We thank you for your continued patience.

18:20 UTC: We are still in deployment and will next update you at 19:00 UTC. - Adida

19:00 UTC: The Tyrannis deployment is still underway. We will next update you at 20:00 UTC and advise you of any changes. - Adida

19:30 UTC: The API has been taken offline for the time being. We will next update you at 20:00 UTC and advise you of any changes.

20:10 UTC: Deployment has been extended. We will provide you with an update at 20:30. The API will remain offline for the time being.

20:35 UTC Tranquility is now out of testing mode and auto-patching is available for all players. Enjoy Tyrannis!

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Originally by: Hava StormBringerr

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Whilst, like many, I have been waiting for this patch to proceed so that I can log in and see the update in all it's glory, I am also aware that updates of this nature can be unpredictable at best. Even with all the best planning in the world, updates of this nature are complex and the unexpected quite often becomes the reality, with the planners looking at the implementers and saying "Who knew??".

I work in IT as a system admin, on a network that has to go through yearly changes, if nothing else than to keep up with government legislation, on a system that uses a database as large and as complex as CCP does with EVE. If that transformation of new database architecture couples with the retention of data that does not require a transform goes without a hitch, then all is well and good, but that is not connected with the real world. Usually Murphy's and Sod's Laws seem to kick in, and we are left dealing with a customer handling issue, wherein we have to provide the customer with an update, which at the very least is "There is currently no further information, however as soon as there is, we will update you." Much like CCP is doing in this thread...

Where this appears to have fallen over, and has resulted in a moan-fest of great proportion, is with the link given by the information portal on the Log In page - I've been watching that thread for information, and only recently have become aware of this thread. Certainly on the other thread, there has been no official update, as the initial post in this thread has been doing. Which has left an awful lot of people without information by which to make a balanced judgement about when the game will be due for access.

IF a lesson could be learned from this, then it's that if CCP give a URL to a thread for information, at least periodically update that thread with an official post, not leave it for over 3 hours with nothing put there, OR change the link to the thread that IS actually being updated, so that the customer base has an idea of what is or is not going on.

Many thanks to CCP for keeping their heads during this update, and succeeding where the database team on my network seem to fail - in the timely delivery of an update, which, btw, for those interested, normally takes place over a weekend, when our customer base accessing the systems drops off to a minimum. I wonder how the moaners and flamers would like to have their access cut off for over 48 hours, let alone the 18 this update seems to have taken? ;o)

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