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Ship and pilot doesn't dissappear after logoff

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Mallikanth	Posted - 2010.11.19 10:25:00 - [61] Originally by: CCP Masterplan [ If you have useful info that you don't want to share publicly, then please petition it and mark it for my attention (including a link back to this post). Meanwhile, thanks to those people who provided the specific examples I asked for, I've found an interesting pattern. This is yielding some promising progress. I've just raised a petition on this. Initial GM response was not helpful and asked for it to be escalated to you and linked back to your post.
Captain Makro	Posted - 2010.11.20 23:28:00 - [62] Edited by: Captain Makro on 20/11/2010 23:29:37 i logged out at a safe and cloaked .. logged in after and i was in a pod .. no aggro, i was plexing all day .. lost ishtar dj macro
Aerion Va'rr The Priesthood The 0rphanage	Posted - 2010.11.23 22:21:00 - [63] Pilot name: Arion Va'rr Date & time: 22NOV10 @ 15:31 Game Time System: Jita IV - Moon 4 Caldari Navy Assembly Ship: Machariel How did you realise it had happened? Checked Battle Clinic, A Friend Text me. Please also include as much other detail as possible. Did you have aggression timers when you logged? I had 8 minutes of aggression left when I lost power, and was killed 28 minutes later. Where you in a fleet? Yes. I also had a neutral alt giving me remote sensor boosts. Petition has been sent in by those who saw me sitting there after I disconnected from teamspeak with time/date stamps etc from teamspeak of me losing connection.
FeralShadow Black Storm Cartel The Orca Syndicate	Posted - 2010.11.24 10:28:00 - [64] Edited by: FeralShadow on 24/11/2010 10:29:01 What about the crappy aggression timer? You attack someone in low sec, you dock in station, you undock, timer resets, you dock back up again, the timer gets reset. Many many times i've undocked after the aggression timer has disappeared only to be shot by the station. Sometimes it seems like 30 minutes has passed and the station still shoots me. A reliable timer is very super important, what are we supposed to keep track of our own 15 minutes? That's not very realistic. Had a buddy lose a covert ops recently to the bugged timer. Had no clue he was still aggressed and got insta-popped outside the station. _______________________________________________ "If you want to taste the ground, feel free to attack." - Kenshin Himura
Vaerah Vahrokha Minmatar Vahrokh Consulting	Posted - 2010.11.24 12:47:00 - [65] Originally by: CCP Masterplan Originally by: Vaerah Vahrokha Originally by: zsir2 Any idea when or how is it happen? I think I know how, when and why it happens (after a certain change was made in client shutdown code) but it's also exploitable, so how do I tell? I CBA starting the umpteenth petition that won't be read because the GM is juniior and has no clue. If you have useful info that you don't want to share publicly, then please petition it and mark it for my attention (including a link back to this post). I am sorry, work adsorbed me so much I only have time to send the petition today. Originally by: FeralShadow What about the crappy aggression timer?.... This is not the timers issue (which it got its own threads as well), it's another. - Auditing & consulting When looking for investors, please read http://tinyurl.com/n5ys4h + http://tinyurl.com/lrg4oz
Vaerah Vahrokha Minmatar Vahrokh Consulting	Posted - 2010.11.24 13:46:00 - [66] Edited by: Vaerah Vahrokha on 24/11/2010 13:50:33 I am going to post a partial text of the petition to show how a simple issue can be quite complex to even reproduce. By the way, there's a glitch in the reporting system, I could file a Techincal issue => Crash ticket without choosing the used O.S. (should be a forced choice imho, even just to say "I don't know"). --------------------------------------------------------------------------------------------- Hello, Here's my end user take on the bug. When Since I started playing EvE, the client would sometimes crash on exit. This issue happened more often on DSL than on analog modem and was expecially much more evident on Windows Vista - Windows 7 computers than Win XP. On a Win XP the crash would happen like once out of 10 clients shutdown, on Vista - Win 7 once out of 5. Then EvE got a patch (Dominion maybe? I don't recall for sure) where something changed in the client shutdown code. Since that day, the game crashes like one out of 100-200 shutdowns. Since around that day, I have started having sporadic issues of ships not leaving the game upon shutdown and as you may see, other players have the same experience. Why The game patch mentioned above seems to have altered the shutdown code. How I think the code involved in the issue could be old enough to be implemented with direct calls to the Winsock API and thus it's possible to experience some hard-to-catch side effects. The pre-patch game could have crashed at shutdown because of a race condition / stale thread or callback referencing already freed memory. The old code would work well at modems time due to slowness of operations vs how quickly the shutdown code runs on a computer. Come DSL and something starts showing in the form of sporadic access violation on shutdown. Come Vista - Win 7 and their better memory access trigger the issue more often. Since the source of this error was annoying, hard to spot or fix, a certain patch of the client would also contain a brutal fix to the error: a simple try..catch to hide the sporadic error under the rug to just get rid of it. But there's a side effect, possibly due to the network communication having no keepalive that I know of. Before the patch, the client would crash, the user would close it and Windows would force-release all the handles, resources etc. After the patch the problematic code would cause the try..catch to fire and exclude some bit where handles and sockets are closed and similar. Therefore the game every so often abnormally quits without properly closing the connection. The server won't know the socket was closed and will keep the ship in game. Easy to imagine the effects of this. Possible exploit < Snip > Best regards, Vaerah Vahrokha - Auditing & consulting When looking for investors, please read http://tinyurl.com/n5ys4h + http://tinyurl.com/lrg4oz
Scorpyn Most X-treme Spaceships Spectres of the Deep	Posted - 2010.11.24 14:07:00 - [67] Edited by: Scorpyn on 24/11/2010 14:09:21 Originally by: Captain Makro Edited by: Captain Makro on 20/11/2010 23:29:37 i logged out at a safe and cloaked .. logged in after and i was in a pod .. no aggro, i was plexing all day .. lost ishtar dj macro What about PVE agression? Originally by: Vaerah Vahrokha Originally by: FeralShadow What about the crappy aggression timer?.... This is not the timers issue (which it got its own threads as well), it's another. It may be, since the agression timer is one thing that determines whether the ship should disappear or not.
Sandrestal	Posted - 2010.11.24 14:59:00 - [68] what is more interesting Is being able to board ghost ships. I saw it happen once so maybe instead of blowing up the ship....try boarding it if you can.
Naomi Wildfire Amarr Stardust Heavy Industries Majesta Empire	Posted - 2010.11.24 15:06:00 - [69] I lost quite a good amount of isk to that and CCP stated i was logged in while i was playing WoT in real.
Lubomir Penev Sausages of Truth S I L E N T.	Posted - 2010.11.24 16:34:00 - [70] Originally by: Naomi Wildfire Wrote a petition, became told i was logged in for 2 hours after i logged out, we aregued a long time, CCP closed my Petition. People affected by the bug still disappear from local, so their logging off is still recorded somehow. The GMs are not looking in the right place, there ought to be some traces.

Gabriel Karade Gallente Noir. Noir. Mercenary Group	Posted - 2010.11.24 17:57:00 - [71] Bug reported it yesterday. I'm certain in this situation your ship remains in space until the next downtime, certainly I can confirm a ship being in space 9.5 hours after logging out, most likely was there for another three. -------------- Video - 'War-Machine'
Omega Flames Caldari Bene Gesserit ChapterHouse	Posted - 2010.11.24 18:04:00 - [72] Originally by: Lubomir Penev Originally by: Naomi Wildfire Wrote a petition, became told i was logged in for 2 hours after i logged out, we aregued a long time, CCP closed my Petition. People affected by the bug still disappear from local, so their logging off is still recorded somehow. The GMs are not looking in the right place, there ought to be some traces. Any director can tell you there is a log that clearly shows when someone last logged in and out of the game under the corp tab. Any Gm that can't tell you were offline is a moron and needs to be retrained in the Gm ways. ------------------------- "Forsys > WAR Forsys > HUH Forsys > WHAT IS IT GOOD FOR Harry Sunday > loot Forsys > touchT"
Deneya Marmotova Caldari	Posted - 2010.11.24 19:01:00 - [73] Something similar happened to me once. Jumped a carrier to a cynogenerator, and right at the moment when I jumped I lost internet connection. I reloged in, docked the carrier, and quit the game while docked, went playing some other game. About half hour-hour later friend asks me why is my char showing in local/station guest list? 1 very stresfull minute later sh** bricks and rushing to check what is happening to my account, logged in 2 chars, logged the affected one off, and I could see it still showing up in local/station guest list. The contact book showed it being offline, and if I remember correctly trying to start a a convo also said "char is offline". I never undocked it so I don't know about the ship dissappearing, but the character remained showing in local until the next downtime.
Jhoria Englside	Posted - 2010.11.25 03:00:00 - [74] i was in a WH in a cov ops. cloaked and logged out. of this i was 100% sure. no agro or anything, but i was near a combat site. nothing within a good 10k of me. log in next day to my pod and it said like 10 min after i logged out sleepers killed me. i had to pay someone quite a bit of money to get out and save my +5 clone. i tried to petition but the same response you all got. "nooo u wer logged in! i r teh saw it on the nonexistent logs that show nothing!". argued a few days but of course nothing came of it. Originally by: CCP Zym Look at the thread, now look down, now look at the thread again. That's right it's now locked for spam. Now look at your spaceship, now back at me, that's right I'm on a Phobos
Kesper North Caldari Reliables Inc Majesta Empire	Posted - 2010.11.25 04:58:00 - [75] This happened to me: http://majesta.eve-kill.net/?a=kill_detail&kll_id=7993253 I lost a Cynabal in a belt after logging off. The Cynabal takes around 3 seconds to align and warp out, and the belt was empty when I logged off. My ship should have ewarped to a safespot before a Raven could even lock me; instead it was destroyed, and I could see my wreck, in the exact spot where I logged off. Raising a petition on this and linking this post. -- Killed me? Read about it in my blog! Northern Lights: Solo PVP in EVE Online
Caldari Citizen2323256	Posted - 2010.11.25 06:44:00 - [76] Does this cover being under attack - but NOT fighting back and NOT being the aggressor - and logging off but logoffski not working?
FeralShadow Black Storm Cartel The Orca Syndicate	Posted - 2010.11.25 07:07:00 - [77] Logging off should never ever be a viable way to save your ship if you got caught. If you get caught, you either die or fight your way out. Logging off shouldn't save you. _______________________________________________ "If you want to taste the ground, feel free to attack." - Kenshin Himura
sue denim	Posted - 2010.11.25 07:35:00 - [78] Happened again last night to a corpy, all 3 of his ships (3 accounts) didn't disappear. What is this a pandemic now? ;P
Fat paul	Posted - 2010.11.25 13:36:00 - [79] Lol your game is so broken. ~Alt of Hedliner~
Anstice Frost Caldari	Posted - 2010.11.25 18:05:00 - [80] Happened to me a few times so I tested it and managed to find one specific set of reproducible and repeatable circumstances. I petitioned it for reimbursement and told them what I found. They asked me to talk to their BugHunters (wait hangon, don't these guys work in the same company and maybe even the same office). Cant they like walk across the room or forward it to their bughunting team themselves, why get me to do it? (Ok sorry GM's that I interrupted your EVE gaming session.) Here are the set of circumstances: 1. Character 1 on Account 1 ratting in the belt 2. Log in Character 2 on same account 1 (cyno alt maybe) - I multibox so I normally log Character 2 in on a different PC 3. Character 1 logs off automatically (since you cannot have more than 1 character from the same account online at the same time) 4. Wait hang on, Character 1 is still sitting there in the belt. It does not warp off to a random spot. It remains in-game whilst Character 2 is still in-game. GM's reply (below) gets the logoff sequence of events out of whack even. This is what should happen when you logoff: 1. Character aligns to a random spot and attempts to warp off (this wont happen if character is in a bubble) 2. After 60 seconds (if without NPC aggression), the character disappears from the game, whether in the bubble or in random location 1 AU from the logoff location 3. If there is recent NPC aggression, the timer extends from 60 seconds to 2 minutes (giving GM benefit of the doubt, I didnt realise this) 4. If there is recent player/PVP aggression before the Character logs off, the timer is 15 minutes. Because you have already logged off, this issue is entirely server-side (well, because the client is no longer running yes?). CCP likes using this out sometimes "yes we believe you but we cannot find any proof on our servers". Petition: Same Logoff Bug as previously reported again You can follow up on your petition on: http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?20101122-2216491-90D62945 2010.11.24 17:42:00 GM Pyro ------------------------------------------------------------------------ If you have no aggression, your ship can remain in space for up to one minute before emergency warping away. If you have aggression from an NPC, this time can extend to two minutes. As stated in your previous petition, if you feel you have encountered a bug, could you please file a bug report about this. You'll find the bug report form under the EVE Insider section on the www.eve-online.com web site. A detailed bug report will help the developers fix this issue as quickly as possible. Instructions on how to file a good bug report can be found here: http://wiki.eveonline.com/wiki/Bug_reporting You can file your bug report here. https://bugs.eveonline.com/newbugreport.asp Best regards, GM Pyro The EVE Online Customer Support Team 2010.11.22 12:40:00 Anstice Frost ------------------------------------------------------------------------ Oh yes, the last time I reported this issue, I was told to pass the info on to the bughunters.<br><br>Well sounds like someone is trying to pass his/her job on to me. Fine, well if thats the case, why stop there. Please send me a paycheck, pass the source code on to me and I will fix it. 2010.11.22 03:31:00 Anstice Frost ------------------------------------------------------------------------ Here are the steps to reproduce it.<br><br>1. Log in character 1 on account 1 on computer 1<br>2. Log in character 2 on account 1 on computer 2<br>3. Character 1 on account 1 on computer 1 stays in game. It does not warp off. If it is in belt at the time, there is a chance that NPC's will kill it.<br><br>This is repeatedly reproducible as previously reported. Quote: Originally by: Galaxion The Uneducated fly Amarr. Those in the know fly Minmatar. Nooblars fly Gallente. Cheaters fly Caldari. Rich people fly Faction.

Anstice Frost Caldari	Posted - 2010.11.25 18:08:00 - [81] Anyway, it seems (and I cannot confirm obviously without looking at your server code) that the server's perception of whether a character is online is by testing whether the same account (from the same IP address? multi-box from same internal network, 1 internet connection). Perhaps, the test should be against the character, not the account? Sorry for the wall of text. I am just a bit peeved CCP got me to do unpaid work for them. They can very easily forward this issue on to their own bughunters. Why must they get me to do it for them? Quote: Originally by: Galaxion The Uneducated fly Amarr. Those in the know fly Minmatar. Nooblars fly Gallente. Cheaters fly Caldari. Rich people fly Faction.
Petra Katell Pator Tech School	Posted - 2010.11.25 19:08:00 - [82] Originally by: Scorpyn What about PVE agression? No such thing.
ElTimmie	Posted - 2010.11.26 07:18:00 - [83] Edited by: ElTimmie on 26/11/2010 07:20:29 Ingame screen Picture shows corpmate in the pos. No sign of him in corp channel and memberlist clearly shows he logged of 7 hours ago
Buga Buga ROMANIA Renegades ROMANIAN-LEGION	Posted - 2010.11.26 07:42:00 - [84] Quote: Our logs show nothing. I'm a "Shoot me I suck" specialist.
Punker Adagear	Posted - 2010.11.26 11:48:00 - [85] Originally by: FeralShadow Edited by: FeralShadow on 24/11/2010 10:29:01 What about the crappy aggression timer? You attack someone in low sec, you dock in station, you undock, timer resets, you dock back up again, the timer gets reset. Many many times i've undocked after the aggression timer has disappeared only to be shot by the station. Sometimes it seems like 30 minutes has passed and the station still shoots me. A reliable timer is very super important, what are we supposed to keep track of our own 15 minutes? That's not very realistic. Had a buddy lose a covert ops recently to the bugged timer. Had no clue he was still aggressed and got insta-popped outside the station. With that i beleive there are 2 times, one is your global aggresive timer and there is also the fation timer, so if you fight in caldari space then you will have an agressive time with them. now if you dock up during your global timer to and then undock you still have a timer with the state and that is refreshed when you undock as the station/gate guns fire on you. i still think that that is still in place it was years ago i beleive thats why always stay in a SS if you fight in lowsec.
Naomi Wildfire Amarr Stardust Heavy Industries Majesta Empire	Posted - 2010.11.26 22:48:00 - [86] GM still says i was logged in, which is absolutely impossible and they still wont reimburse.
Vjorn Angannon Fleet Escort Services	Posted - 2010.12.01 08:40:00 - [87] Edited by: Vjorn Angannon on 01/12/2010 08:40:45 Pilot name: Vjorn Angannon Date & time:1 Dec 2010 @ 0830 (when i noticed) System: J142400 in POS Ship: Anathema How did you realise it had happened? I had switched to my Salvaging alt, went and salvaged a couple anom's, when alt returned I noticed Vj was still in pos. Please also include as much other detail as possible. Vj had done 4 anom's in combat ship, then afk'd about 15 minutes in pos (rl called). When i returned to comp, I switched to anathema from combat ship and logged off to log on Alt. Edit: nothing lost, just reporting per CCP request.
Anstice Frost Caldari	Posted - 2010.12.01 17:56:00 - [88] The new batch of GM's responding to petitions are quite incompetent. I am truly surprised they know less about game mechanics and rules of the game than the players do. Quote: Originally by: Galaxion The Uneducated fly Amarr. Those in the know fly Minmatar. Nooblars fly Gallente. Cheaters fly Caldari. Rich people fly Faction.
Zeerover Wolfsbrigade	Posted - 2010.12.02 15:20:00 - [89] Originally by: CCP Masterplan If this has happened to you, can you please reply with the following details: Pilot name: Date & time: System: Ship: How did you realise it had happened? For example: Corp mates (or your own alt) saw your ship, ship was destroyed, something else? Please also include as much other detail as possible. Did you have aggression timers when you logged? Where you in a fleet? (Reimbursement is something you'll have you to discuss with the GMs via petition. I'm trying to see if there are any patterns, or if we can relate this to something unusual in the server logs.) Thanks for your help! Pilot Name: Zeerover Date & Time: 2010-11-01 04:21:00 System: Tama Ship: Vagabond How did you realise it had happened? Log on the next day in a pod. Please also include as much other detail as possible. Had GCC from doing a kill in system at 2010-11-01 02:42:00 I waited 30 minutes outside a friendly POS before logging off. I was not in a fleet. Petitioned and response was "logs show nothing".
Mattias Kerensky Minmatar The Flying Tigers United Front Alliance	Posted - 2010.12.02 20:08:00 - [90] Edited by: Mattias Kerensky on 02/12/2010 20:17:31 I had this issue happen to me one day. I was in a Huginn, my gang had engaged some hostiles on a wormhole, warped to a gate, shot at a Vaga who ran, and then I discoed. Nobody had point on me, there were no hostiles on grid, nothing was happening. My net was down for around an hour. I get back and I'm in a pod. According to my fleetmates, they fleetwarped back to the wormhole right as I discoed, so I thought ok, my ship caught it and the reds were back at the wormhole and I just didn't align in time. But they say no, we sat at the wormhole for nearly 10 minutes, with your ship just sitting there doing nothing, and you not online, and THEN the reds came in and primaried you and you lost the Huginn, and then your pod sat there for 40 minutes after we killed the reds. So I'm like ok, what the crap, petitioned. After a few days I get a reply saying "we can't find a server side issue that would have caused this, so we cannot reimburse your ship". Needless to say, I was annoyed, but figured oh well and went on with my business. Have heard of it happening to several others in my alliance too tho. Killmail



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