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Troubles Logging In

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Author	Thread Statistics \| Show CCP posts - 18 post(s)

CCP Warlock	Posted - 2010.12.01 01:20:00 - [1] So do I understand this correctly. You guys are almost all from the same university?


CCP Warlock	Posted - 2010.12.01 01:52:00 - [2] Edited by: CCP Warlock on 01/12/2010 01:53:25 Well. This definitely looks weird from our end. I've checked our logs, and some player logs/traces - it looks like the disconnect occurs immediately after the cryptographic handshake - but there is nothing else on our side to say why. Having it work after waiting a while, is decidedly on the strange side - and my immediate thought is some kind of routing issue - but that's rather unlikely with several sites. If any of you are using VPN software or are aware of anything like that being used in your environment, could you post any details you're aware of with respect to software etc. As you can tell, i'm grasping for straws at the moment.


CCP Warlock	Posted - 2010.12.01 03:22:00 - [3] Thanks - that gives us some things to dig into. Cisco is probably a red herring - everybody uses them - but the port information is very useful, we will check that out tomorrow. It's getting pretty late here - so I'm going to turn in. I will post here tomorrow as soon as we have any information, and even if we don't.


CCP Hypnotic	Posted - 2010.12.01 10:28:00 - [4] Originally by: tydcrims I also did the logserv thing, but I do not know where it should be posted. Be more than glad to do so. :X If you're still experiencing this problem then please send those log server files in via bug reports. https://bugs.eveonline.com/newbugreport.asp We're very actively looking for a solution and are happy for all the help you can provide. If you happen to be at the same college as other EVE fans and can't log in: Submit a bug report with logserver file and/or wireshark trace. Post the name of the nearest pub. Arrange a time to meet there. Meet and drown your sorrows in a pint while we work hard to get you back online. I'm buying the first round!


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 17:02:00 - [5] I've contacted some of the universities listed (not gotten the best responses so far but one was promising) and we're trying to find out what specifically is alerting on the Eve client communications. My assumption (which may prove wrong) is that we're generating a false positive in some bandwidth management or IDS signatures. Your best results at your schools (Not WPI we've been in touch with them and they're super helpful) will be to contact your support departments at the schools yourself and have them create an exemption. Bonus points if you can get them to email me at [email protected] and explain to me what product is flagging on the Eve client so that we can work on getting that fixed. Thanks a bunch guys


CCP Habakuk	Posted - 2010.12.01 19:11:00 - [6] Hi! We have made a small change to the test server Singularity for the moment (deactivated client updates), which might change or remove the problem. Could you please try to connect to Singularity, if you have this problem at the moment on TQ? Singularity is currently running the same version as TQ, so you don't need any patch. You can either use SisiLauncher for connecting, follow the instructions at http://wiki.eveonline.com/en/wiki/Singularity or just create a shortcut to the TQ client with "/server:Singularity" in the target-line (but make sure to delete the shortcut again after the test to avoid patching your TQ client with future Singularity patches).


CCP Habakuk	Posted - 2010.12.01 20:05:00 - [7] Thank you a lot for testing on Singularity, even if the change did not help! The client update is enabled again on Singularity.


CCP Habakuk	Posted - 2010.12.01 20:41:00 - [8] Edited by: CCP Habakuk on 01/12/2010 20:42:23 If anybody wants to experiment a bit he can try to start the EVE client, while the internet / network connection is disabled. Then enable the network and try to login. It will probably not help, but there is a tiny chance...


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 22:43:00 - [9] Edited by: CCP Sreegs on 01/12/2010 22:43:55 I've isolated a signature from at least one device common to universities that is filtering out Eve traffic as p2p traffic. This is obviously a false positive and I'm working with the vendor to resolve the issue. I'll keep you guys up to date on how it goes. Thanks a lot for your patience I know this is frustrating.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 23:19:00 - [10] Originally by: Donald Hump CCP please fix this soon my college wont open the ports I know this is something that's frustrating for you guys, but I want to make sure I'm being clear about the fact that this doesn't appear to be something wrong with Eve. A particular vendor has decided that Eve traffic is actually Bit Torrent traffic and has written signatures which cause our traffic to be blocked. I'm working with the vendor in question to have them fix their signatures as Eve traffic is clearly not Bit Torrent traffic. This is something that happens fairly regularly with signature-based security applications. Hopefully they'll have an update soon.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 23:56:00 - [11] Originally by: Kaillei Hmm. So the vendor changed signature detection rules for universites all over the world simultaenously with the incursion patch? That dosen't seem likely. EvE's doing something different, and thats what's causing it to get flagged as p2p. I'm not saying EvE is doing anything wrong, only whatever was changed has caused this problem. Whether something was changed or not Eve is not Bit Torrent traffic. We can't simply halt development on the game because some vendor somewhere might have a signature which will false positive on our software. We also can't be certain what's flagging the signature without talking to the vendor as some security companies consider signatures trade secrets. I don't know at this time WHO made the change. I only know who is causing Eve not to work and they are working on figuring it out.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 14:43:00 - [12] We've isolated the problem with the vendor in question and will give you guys an update on it once we've finalized a solution.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 15:03:00 - [13] Originally by: Doerofthings I work in the IT Department at a small university in Indiana and when I tried to login to swap skills I got the same error, but it worked fine when I tried it on my home network. Same laptop, different network. I know we're blocking P2P so it could be that somehow EVE is getting picked up as P2P by our systems. I don't work with the traffic shaper myself but I can talk to the person who does tomorrow. just an idea... This guy gets the bonus points from yesterday BTW as he was able to get us the first response regarding the vendor in question. hi5 guy


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 15:05:00 - [14] Originally by: Solore Dotor Any chance at a small skillpoint reimbursement/bonus? I've been paying for a game I cannot play for 4 days because of a change on CCP's end... it kinda falls under the category of "extended downtime" IMO I can't speak to this personally but I imagine we'll be happy to address the nature of your question when we have a resolution.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 19:49:00 - [15] Originally by: fuggymuffin I am able to connect successfully on the Kansas State University network now! Now lets hope we can get some SP reimbursement :D KSU, and Taylor University I can confirm have added exceptions to their rulesets. WPI was working with someone to do some testing the last time I spoke to them.


CCP Fallout	Posted - 2010.12.02 22:29:00 - [16] Hey guys, We've posted some information that may be of interest to you regarding the issues you've been having. Please point your browsers here: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1424990 Fallout Associate Community Manager CCP Hf, EVE Online Contact us


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.03 02:30:00 - [17] Edited by: CCP Sreegs on 03/12/2010 02:31:39 Originally by: Maxarina Edited by: Maxarina on 02/12/2010 21:30:24 Any chance you can provide the specific exceptions the successful universities used to unblock eve? and/or the steps they went through to find what to allow through? my school is working on the problem but either hasn't figured it out or hasn't had time with more important matters to fix. being able to tell the IT guys specifically what to do would be nice. EDIT: this is to CCP and also students in the schools where it's working now. We've answered this in the news item on the subject. There's a traffic shaping tool many universities use that is mislabeling Eve traffic as BitTorrent traffic. The vendor pushed out a signature update this Monday that should fix the problem. In the meantime if your school contacts support for the vendor in question they will provide them with updated signatures. If they have any questions they're welcome to email me at [email protected] and I'll tell them exactly what the issue is. Part of the reason we made the news item, aside from letting you guys know what's going on, is so you'd have something "official" to send to your IT departments and they wouldn't think you're just trying to steal a bunch of anime or something on the internet. :edit: More full disclosure... I've had mixed results contacting universities. In reality I'm not their customer, you are. I'm just some guy with a NY accent calling them from Reykjavik asking them questions about their network which isn't always all that well received.


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.03 20:32:00 - [18] Originally by: chopps001 I just got done talking to my tech support department for my college and they said that eve is now coming across the firewall as a bit torrent. The firewall blocks bit torrents automaticlly at most colleges so you have to tell your schools tech support department and they will have to make a new filter to allow eve thorugh the firewall. I was told it can take about two weeks to do this. You may be misunderstanding as this typically isn't a firewall function, but if it IS indeed their firewall I'd REALLY like to talk to them. If they're willing to email [email protected] I might be able to help them sort through it. Coincidentally 2 weeks is the patch release cycle for the product we thus far believe to be the source of the problem.

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