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Global Crossing (Dallas, TX) Dropping Packets to Eve Servers

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Author	Thread Statistics \| Show CCP posts - 5 post(s)
Kelheim	Posted - 2011.04.25 17:26:00 - [1] Edited by: Kelheim on 25/04/2011 17:33:03 Edited by: Kelheim on 25/04/2011 17:29:48 For the last two weeks, a datacenter in Dallas, TX operated by global crossing has been randomly dropping packets for about 20-30 seconds at a time. This has happened throughout the day. The total numbers come to about a 3-4% packet loss and cause multiple disconnects (about 10+ times a day) to the eve servers. I have attempted to contact my ISP and global crossing themselves but no one understood what I was talking about. (My ISP sent a tech out to my home and verified everything was working fine..) I would have hoped that my ISP would contact global crossing and inform them of the problem. Does anyone have any suggestions on how to deal with this problem of constant random packet loss? I will post pingplotter graphs when I get home from work, Thanks
Nacod Huot	Posted - 2011.04.26 04:20:00 - [2] Im having the exact same issue, even with the local isp. Heres my graph to confirm
Gizan Hounds Of War Intergalactic Exports Group	Posted - 2011.04.26 04:51:00 - [3] My graph is similar to the one above, problems started with incursion 1.4 and have similar issues, disconnects all the time, "socked closed" "connection to server lost" tons of packet loss, especially when multiple clients are open. My isp says everything is fine, Global crossing had no response really. They said everything was fine.
Ra Zepnara	Posted - 2011.04.26 05:55:00 - [4] Edited by: Ra Zepnara on 26/04/2011 05:57:06 I have been having problems with GBLX too. I rarely connect through the DAL hub, or I don't see that I do. I can see the LON hub, and it drops packets horribly. Tonight... it has been ~25% lost over the last hour. I have been logging this for at least 2 weeks, though not to such severity. I suspect that it has been going on for several months as I have been getting disconnects for a while. Also, my ticket with CCP has been open for almost 2 weeks with little apparent action. Also also, I contacted my ISP (Suddenlink) about the issue... we'll see if they actually get back to me in their stated "24-48 hours."
Thanks Much Minmatar	Posted - 2011.04.26 15:05:00 - [5] Suddenlink came out to the house and checked everything on my end. Everything is fine here, but still getting disconnects all the time for the last 11 days. My corpmate who lives in the same town gets disconnected at the exact same times as I do.
Aatxe Gorri	Posted - 2011.04.26 18:40:00 - [6] I'm having the same problem through the DAL hub. It hurts my enjoyment of the game especially since I'm in WHs doing all kinds of OPs and when I suddenly D/C while doing anything it's a mad scramble to log back on and hope I didn't get my ship blown up or podded. What can we do? My ISP says I'm connected fine. This has been happening since Jan.
Kelheim	Posted - 2011.04.26 18:41:00 - [7] Originally by: Ra Zepnara Edited by: Ra Zepnara on 26/04/2011 05:57:06 I have been having problems with GBLX too. I rarely connect through the DAL hub, or I don't see that I do. I can see the LON hub, and it drops packets horribly. Tonight... it has been ~25% lost over the last hour. I have been logging this for at least 2 weeks, though not to such severity. I suspect that it has been going on for several months as I have been getting disconnects for a while. Also, my ticket with CCP has been open for almost 2 weeks with little apparent action. Also also, I contacted my ISP (Suddenlink) about the issue... we'll see if they actually get back to me in their stated "24-48 hours." This is the exact same thing i'm experiencing, for the most part packets are passing through LON3 or some sort... with route changes every time packet loss starts, and then route changes back when its over. Something is seriously wrong with something in global crossing's network i'm guessing.
Kelheim	Posted - 2011.04.26 19:01:00 - [8] Originally by: Aatxe Gorri I'm having the same problem through the DAL hub. It hurts my enjoyment of the game especially since I'm in WHs doing all kinds of OPs and when I suddenly D/C while doing anything it's a mad scramble to log back on and hope I didn't get my ship blown up or podded. What can we do? My ISP says I'm connected fine. This has been happening since Jan. I'm going to start(well, continue) by sending an e-mail to [email protected] explaining that the route between 64.211.195.141 -> 204.245.39.42 is having serious packet loss issues. If I don't get a response I will start calling them at 1-800-404-7714 and posting stuff on their twitter and facebook.
Kelheim	Posted - 2011.04.26 20:24:00 - [9] Suddenlink Guys : I just purchased a DOCSIS 3.0 modem and during its install they moved my IP to a different internal segment. My route to EVE is now through above.net rather than gblx.net. Global Crossing is still having issues, but for those Suddenlink customers affected, this might be our possible solution to our issues with Global Crossing. (I hate to pay 100 dollars to bypass someone else's network errors, but it seems to be working now)
Maladus The Program Controlled Chaos	Posted - 2011.04.26 23:04:00 - [10] I wonder if this is the same problem that I have been having. How do I check to see if I am connected to the same hub and also check if I am losing packets?

Raah Zepnara	Posted - 2011.04.26 23:48:00 - [11] Open up cmd and enter tracert 87.237.38.200 Should look like this: C:\Users\Admin>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 4 10 ms 11 ms 10 ms cdm-66-76-30-37.tylrtx.suddenlink.net [66.76.30.37] 5 11 ms 10 ms 16 ms 64.211.195.141 6 137 ms 129 ms 129 ms po6-20G.ar6.LON3.gblx.net [67.16.142.106] 7 122 ms 124 ms 123 ms 204.245.39.42 8 124 ms 124 ms 125 ms 87.237.36.26 9 127 ms 123 ms 123 ms 87.237.38.200 Trace complete. If you see GBLX in there anywhere, the chance is pretty high it's causing a problem.
Gangster101 PureLove	Posted - 2011.04.26 23:56:00 - [12] My guess is that you live in an apartment and lack the dedicated line residential homes have.
Nacod Huot	Posted - 2011.04.27 00:07:00 - [13] Edited by: Nacod Huot on 27/04/2011 00:08:33 Nope, live in a House. My buddy who lives down the road also has the same issue at the same times. I just got off the phone with suddenlink and after running a tracert and sending them the pingplotter info. I got the "We will forward it to our engineers, have a nice day", Ohwell. Edit- Raah also try to use pingplotter while playing here is the info. Pingplotter information In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. After starting up pingplotter do the following in the program: Under "Adress to trace" put the following value in the box: 87.237.38.200 In the bottom left corner in the box "# of times to trace" put the value 1500 In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds In the bottom left corner in the box "Samples to include" change it to 1500. Click on "Trace" button in the bottom left corner. When it's completed save it as the sample set ( pp2 ) attach the file to the petition and send us.
Kelheim	Posted - 2011.04.27 00:19:00 - [14] Originally by: Nacod Huot Edited by: Nacod Huot on 27/04/2011 00:08:33 Nope, live in a House. My buddy who lives down the road also has the same issue at the same times. I just got off the phone with suddenlink and after running a tracert and sending them the pingplotter info. I got the "We will forward it to our engineers, have a nice day", Ohwell. They said the same thing when I called them multiple times :( (I know its not their routers that are dropping packets, but at least they could call a contact at global crossing and keep us informed.)
Raah Zepnara	Posted - 2011.04.27 00:41:00 - [15] Pingplotter has been going almost constantly now for the last week... Eve running or not, I would be losing connection at a minimum of once an hour.
Maladus The Program Controlled Chaos	Posted - 2011.04.27 02:38:00 - [16] So I ran the tracert and it does run the glbx...oh noes!
Maladus The Program Controlled Chaos	Posted - 2011.04.27 15:02:00 - [17] Any response from Global Crossing yet?
Gizan Hounds Of War Intergalactic Exports Group	Posted - 2011.04.27 19:25:00 - [18] Heres my new ~36 hr ping plotter Linkage
Nacod Huot	Posted - 2011.04.28 03:12:00 - [19] I must say, tonight I have not experienced a single drop, maybe they finally fixed something. I need some wood to knock on though.
Raah Zepnara	Posted - 2011.04.28 03:51:00 - [20] There was some weird activity around 1500 CST. Since then, I've dropped a few packets (singles, not 30 seconds worth, barely worth mentioning actually) but otherwise it appears to be somewhat fixed. Note: Prior to 1500, I never experienced single packet loss. Only huge chunks.

Nacod Huot	Posted - 2011.04.28 04:31:00 - [21] By wierd activity do you mean pingplotter said no connection even out of your own router? cause mine said the same thing but I was still able to connect.
Raah Zepnara	Posted - 2011.04.28 04:55:00 - [22] Originally by: Nacod Huot By wierd activity do you mean pingplotter said no connection even out of your own router? cause mine said the same thing but I was still able to connect. More like a huge jump in latency (like there was a ton of traffic going through the node) on all the GBLX hops, but no where else. All prior hops were dead quiet... And, I just got dc'd.
Maladus The Program Controlled Chaos	Posted - 2011.04.29 18:11:00 - [23] Thought it to be fixed yesterday, just DC'ed twice in the last couple minutes though.
Blast Away Caldari Divine Power. Wildly Inappropriate.	Posted - 2011.04.30 13:39:00 - [24] Same area, using suddenlink as well. DC between 5 minutes to 30 minutes of gameplay. I have not graphed it but local support says everything is good on my end. Have not been able to play for almost a week due to these issues. Can not stay on long enough to stay in fleet without slowing eveyone else down. This is getting beyond frustrating.
Raah Zepnara	Posted - 2011.04.30 13:50:00 - [25] Edited by: Raah Zepnara on 30/04/2011 13:51:17 Finally got Suddenlyunlinked support to admit that there is a problem. They are now working a ticket with GBLX. I was advised it might take a little while. In the mean time, I set up a SSH Tunnel to someone who doesn't have GBLX as their backbone. My connection is just fine through that.
BlueShodan	Posted - 2011.05.01 04:02:00 - [26] I am also having problems. I did a traceroute and kept a constant ping at the last 3 hops. They are: Hop 9 204.245.39.38 - Never fails Hop 10 87.237.36.250 - Fails from time to time Hop 11 87.237.38.200 - Fails at exactly the same time as the previous one. As the last one is the server (or its proxy or whatever, but is what we can ping), the problem seems to be happening between 9 and 10.
Llano	Posted - 2011.05.01 12:21:00 - [27] I'm connecting out of eastern New Mexico with Suddenlink... I'm not tech savvy enough to get the info you have but I keep crashing to desktop after Incursion but only when I'm requesting information from the server (ie opening Assets, Char Info, or any other window). Might this be the same problem? What can I run to find out?
Thanks Much Minmatar	Posted - 2011.05.01 17:25:00 - [28] Until it gets worked out, it doesn't seem like there's anything we can do on our ends. A whole group of us in this same town keeps getting dropped at exactly the same time, every time. We all use Suddenlink out of eastern New Mexico.
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.01 18:18:00 - [29] Does anyone know if changing our DNS to something else would be a quick workaround? I changed to google DNS and it still drops me. Sometimes as many as 10+ times an hour. In fact in the last 30 minutes alone, I was dropped so many times that I just stopped trying. Everything on my end is fine too.
Alchane Sokar	Posted - 2011.05.01 18:35:00 - [30] I have run the tracert here too and it goes through the LON3 router too, and I'm experiencing the same problems, I connect from Brazil by the way.



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