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Thread Statistics | Show CCP posts - 5 post(s) |
Kelheim
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Posted - 2011.04.25 17:26:00 -
[1]
Edited by: Kelheim on 25/04/2011 17:33:03
Edited by: Kelheim on 25/04/2011 17:29:48
For the last two weeks, a datacenter in Dallas, TX operated by global crossing has been randomly dropping packets for about 20-30 seconds at a time. This has happened throughout the day.
The total numbers come to about a 3-4% packet loss and cause multiple disconnects (about 10+ times a day) to the eve servers.
I have attempted to contact my ISP and global crossing themselves but no one understood what I was talking about. (My ISP sent a tech out to my home and verified everything was working fine..) I would have hoped that my ISP would contact global crossing and inform them of the problem.
Does anyone have any suggestions on how to deal with this problem of constant random packet loss?
I will post pingplotter graphs when I get home from work, Thanks |
Nacod Huot
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Posted - 2011.04.26 04:20:00 -
[2]
Im having the exact same issue, even with the local isp. Heres my graph to confirm
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Gizan
Hounds Of War
Intergalactic Exports Group
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Posted - 2011.04.26 04:51:00 -
[3]
My graph is similar to the one above, problems started with incursion 1.4 and have similar issues, disconnects all the time, "socked closed" "connection to server lost" tons of packet loss, especially when multiple clients are open. My isp says everything is fine, Global crossing had no response really. They said everything was fine.
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Ra Zepnara
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Posted - 2011.04.26 05:55:00 -
[4]
Edited by: Ra Zepnara on 26/04/2011 05:57:06
I have been having problems with GBLX too. I rarely connect through the DAL hub, or I don't see that I do. I can see the LON hub, and it drops packets horribly.
Tonight... it has been ~25% lost over the last hour.
I have been logging this for at least 2 weeks, though not to such severity. I suspect that it has been going on for several months as I have been getting disconnects for a while.
Also, my ticket with CCP has been open for almost 2 weeks with little apparent action.
Also also, I contacted my ISP (Suddenlink) about the issue... we'll see if they actually get back to me in their stated "24-48 hours."
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Thanks Much
Minmatar
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Posted - 2011.04.26 15:05:00 -
[5]
Suddenlink came out to the house and checked everything on my end. Everything is fine here, but still getting disconnects all the time for the last 11 days.
My corpmate who lives in the same town gets disconnected at the exact same times as I do.
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Aatxe Gorri
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Posted - 2011.04.26 18:40:00 -
[6]
I'm having the same problem through the DAL hub. It hurts my enjoyment of the game especially since I'm in WHs doing all kinds of OPs and when I suddenly D/C while doing anything it's a mad scramble to log back on and hope I didn't get my ship blown up or podded. 
What can we do? My ISP says I'm connected fine. This has been happening since Jan. 
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Kelheim
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Posted - 2011.04.26 18:41:00 -
[7]
 Originally by: Ra Zepnara
Edited by: Ra Zepnara on 26/04/2011 05:57:06
I have been having problems with GBLX too. I rarely connect through the DAL hub, or I don't see that I do. I can see the LON hub, and it drops packets horribly.
Tonight... it has been ~25% lost over the last hour.
I have been logging this for at least 2 weeks, though not to such severity. I suspect that it has been going on for several months as I have been getting disconnects for a while.
Also, my ticket with CCP has been open for almost 2 weeks with little apparent action.
Also also, I contacted my ISP (Suddenlink) about the issue... we'll see if they actually get back to me in their stated "24-48 hours."
This is the exact same thing i'm experiencing, for the most part packets are passing through LON3 or some sort... with route changes every time packet loss starts, and then route changes back when its over. Something is seriously wrong with something in global crossing's network i'm guessing.
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Kelheim
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Posted - 2011.04.26 19:01:00 -
[8]
Originally by: Aatxe Gorri
I'm having the same problem through the DAL hub. It hurts my enjoyment of the game especially since I'm in WHs doing all kinds of OPs and when I suddenly D/C while doing anything it's a mad scramble to log back on and hope I didn't get my ship blown up or podded.
What can we do? My ISP says I'm connected fine. This has been happening since Jan.
I'm going to start(well, continue) by sending an e-mail to [email protected] explaining that the route between 64.211.195.141 -> 204.245.39.42 is having serious packet loss issues. If I don't get a response I will start calling them at 1-800-404-7714 and posting stuff on their twitter and facebook.
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Kelheim
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Posted - 2011.04.26 20:24:00 -
[9]
Suddenlink Guys : I just purchased a DOCSIS 3.0 modem and during its install they moved my IP to a different internal segment. My route to EVE is now through above.net rather than gblx.net. Global Crossing is still having issues, but for those Suddenlink customers affected, this might be our possible solution to our issues with Global Crossing. (I hate to pay 100 dollars to bypass someone else's network errors, but it seems to be working now)
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Maladus
The Program
Controlled Chaos
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Posted - 2011.04.26 23:04:00 -
[10]
I wonder if this is the same problem that I have been having. How do I check to see if I am connected to the same hub and also check if I am losing packets?
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Raah Zepnara
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Posted - 2011.04.26 23:48:00 -
[11]
Open up cmd and enter tracert 87.237.38.200
Should look like this:
C:\Users\Admin>tracert 87.237.38.200
Tracing route to 87.237.38.200 over a maximum of 30 hops
4 10 ms 11 ms 10 ms cdm-66-76-30-37.tylrtx.suddenlink.net [66.76.30.37]
5 11 ms 10 ms 16 ms 64.211.195.141
6 137 ms 129 ms 129 ms po6-20G.ar6.LON3.gblx.net [67.16.142.106]
7 122 ms 124 ms 123 ms 204.245.39.42
8 124 ms 124 ms 125 ms 87.237.36.26
9 127 ms 123 ms 123 ms 87.237.38.200
Trace complete.
If you see GBLX in there anywhere, the chance is pretty high it's causing a problem.
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Gangster101 PureLove
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Posted - 2011.04.26 23:56:00 -
[12]
My guess is that you live in an apartment and lack the dedicated line residential homes have.
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Nacod Huot
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Posted - 2011.04.27 00:07:00 -
[13]
Edited by: Nacod Huot on 27/04/2011 00:08:33
Nope, live in a House. My buddy who lives down the road also has the same issue at the same times. I just got off the phone with suddenlink and after running a tracert and sending them the pingplotter info. I got the "We will forward it to our engineers, have a nice day", Ohwell.
Edit- Raah also try to use pingplotter while playing here is the info.
Pingplotter information
In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.
After starting up pingplotter do the following in the program:
Under "Adress to trace" put the following value in the box: 87.237.38.200
In the bottom left corner in the box "# of times to trace" put the value 1500
In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
In the bottom left corner in the box "Samples to include" change it to 1500.
Click on "Trace" button in the bottom left corner.
When it's completed save it as the sample set ( pp2 ) attach the file to the petition and send us.
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Kelheim
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Posted - 2011.04.27 00:19:00 -
[14]
Originally by: Nacod Huot
Edited by: Nacod Huot on 27/04/2011 00:08:33
Nope, live in a House. My buddy who lives down the road also has the same issue at the same times. I just got off the phone with suddenlink and after running a tracert and sending them the pingplotter info. I got the "We will forward it to our engineers, have a nice day", Ohwell.
They said the same thing when I called them multiple times :( (I know its not their routers that are dropping packets, but at least they could call a contact at global crossing and keep us informed.)
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Raah Zepnara
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Posted - 2011.04.27 00:41:00 -
[15]
Pingplotter has been going almost constantly now for the last week... Eve running or not, I would be losing connection at a minimum of once an hour.
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Maladus
The Program
Controlled Chaos
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Posted - 2011.04.27 02:38:00 -
[16]
So I ran the tracert and it does run the glbx...oh noes!
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Maladus
The Program
Controlled Chaos
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Posted - 2011.04.27 15:02:00 -
[17]
Any response from Global Crossing yet?
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Gizan
Hounds Of War
Intergalactic Exports Group
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Posted - 2011.04.27 19:25:00 -
[18]
Heres my new ~36 hr ping plotter
Linkage |
Nacod Huot
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Posted - 2011.04.28 03:12:00 -
[19]
I must say, tonight I have not experienced a single drop, maybe they finally fixed something. I need some wood to knock on though.
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Raah Zepnara
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Posted - 2011.04.28 03:51:00 -
[20]
There was some weird activity around 1500 CST. Since then, I've dropped a few packets (singles, not 30 seconds worth, barely worth mentioning actually) but otherwise it appears to be somewhat fixed.
Note: Prior to 1500, I never experienced single packet loss. Only huge chunks.
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Nacod Huot
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Posted - 2011.04.28 04:31:00 -
[21]
By wierd activity do you mean pingplotter said no connection even out of your own router? cause mine said the same thing but I was still able to connect.
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Raah Zepnara
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Posted - 2011.04.28 04:55:00 -
[22]
Originally by: Nacod Huot
By wierd activity do you mean pingplotter said no connection even out of your own router? cause mine said the same thing but I was still able to connect.
More like a huge jump in latency (like there was a ton of traffic going through the node) on all the GBLX hops, but no where else. All prior hops were dead quiet...
And, I just got dc'd.
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Maladus
The Program
Controlled Chaos
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Posted - 2011.04.29 18:11:00 -
[23]
Thought it to be fixed yesterday, just DC'ed twice in the last couple minutes though.
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Blast Away
Caldari
Divine Power.
Wildly Inappropriate.
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Posted - 2011.04.30 13:39:00 -
[24]
Same area, using suddenlink as well. DC between 5 minutes to 30 minutes of gameplay. I have not graphed it but local support says everything is good on my end. Have not been able to play for almost a week due to these issues. Can not stay on long enough to stay in fleet without slowing eveyone else down. This is getting beyond frustrating.
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Raah Zepnara
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Posted - 2011.04.30 13:50:00 -
[25]
Edited by: Raah Zepnara on 30/04/2011 13:51:17
Finally got Suddenlyunlinked support to admit that there is a problem. They are now working a ticket with GBLX. I was advised it might take a little while.
In the mean time, I set up a SSH Tunnel to someone who doesn't have GBLX as their backbone. My connection is just fine through that.
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BlueShodan
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Posted - 2011.05.01 04:02:00 -
[26]
I am also having problems. I did a traceroute and kept a constant ping at the last 3 hops. They are:
Hop 9 204.245.39.38 - Never fails
Hop 10 87.237.36.250 - Fails from time to time
Hop 11 87.237.38.200 - Fails at exactly the same time as the previous one.
As the last one is the server (or its proxy or whatever, but is what we can ping), the problem seems to be happening between 9 and 10.
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Llano
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Posted - 2011.05.01 12:21:00 -
[27]
I'm connecting out of eastern New Mexico with Suddenlink... I'm not tech savvy enough to get the info you have but I keep crashing to desktop after Incursion but only when I'm requesting information from the server (ie opening Assets, Char Info, or any other window). Might this be the same problem? What can I run to find out? |
Thanks Much
Minmatar
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Posted - 2011.05.01 17:25:00 -
[28]
Until it gets worked out, it doesn't seem like there's anything we can do on our ends.
A whole group of us in this same town keeps getting dropped at exactly the same time, every time. We all use Suddenlink out of eastern New Mexico.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.01 18:18:00 -
[29]
Does anyone know if changing our DNS to something else would be a quick workaround? I changed to google DNS and it still drops me. Sometimes as many as 10+ times an hour. In fact in the last 30 minutes alone, I was dropped so many times that I just stopped trying. Everything on my end is fine too.
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Alchane Sokar
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Posted - 2011.05.01 18:35:00 -
[30]
I have run the tracert here too and it goes through the LON3 router too, and I'm experiencing the same problems, I connect from Brazil by the way.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.01 18:56:00 -
[31]
Ok I called suddenlink and talked to one of their reps, and he actually was an eve player. I told him what happened and he told me to send all of my evidence to [email protected] with the title of Global Crossing Eve and he would look at it and let the network people know. Im posting this here so that other suddenlink customers will do this same.
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Nacod Huot
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Posted - 2011.05.01 19:51:00 -
[32]
What I ended up doing was connecting through a proxy server, Havnt had a single issue since then, though I wish I didnt have to go through all that.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.01 22:10:00 -
[33]
Which one?
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Welsige
Gallente
Guardian Manufacturing Incorp.
Fatal Ascension
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Posted - 2011.05.02 00:12:00 -
[34]
please list the step by step you did to accomplish that
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Exodius I
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Posted - 2011.05.02 00:48:00 -
[35]
Using Suddenlink from Huntsville, TX (2.5 hrs away from Dallas). Used tracert and I am connecting through the same way. I Get D/Ced every 2-6 minutes atm. If anyone has any more useful information on getting this fixed, or getting around it, please post it.
Originally by: Nacod Huot
What I ended up doing was connecting through a proxy server, Havnt had a single issue since then, though I wish I didnt have to go through all that.
Please let us know how you are doing this, step by step if possible. Thank you.
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Kal Aith
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Posted - 2011.05.02 02:44:00 -
[36]
Same here, Suddenlink subscriber in West Texas. Getting dropped back to desktop every few minutes. I've tried so many things, nothing is working. Here is the Global Crossing server I'm hitting which I'm assuming is dropping the packets:
6 40 ms 41 ms 39 ms ae1-20G.scr1.DAL1.gblx.net [67.16.141.233]
Happens completely at random, but very often.
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Drevar
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Posted - 2011.05.02 03:05:00 -
[37]
Same here. Connecting with Suddenlink in College Station, TX.
Luckily I am only doing short runs to pick up PI goods and some market browsing, but the inevitable drops (3-4 times a night sometimes in the short time I play) is getting very annoying.
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Tydac
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Posted - 2011.05.02 03:39:00 -
[38]
Experiencing the same issue that occurs every few minutes with Suddenlink near Austin.
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Kal Aith
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Posted - 2011.05.02 04:54:00 -
[39]
****in in the wind here I guess. I've sent suddenlink support an email as per QT up there in hopes that they'll have a look into it sooner rather than later.
At least we know what the issue is here.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.02 10:11:00 -
[40]
Edited by: QT McWhiskers on 02/05/2011 10:14:54
Well the support guy I talked to said he was going to do some research tonight, since the network guys did a SINGLE tracert and did not notice a problem <_<. Then he will take the problem directly to his network guys so they can get a support ticket in to GBLX
By the way. CCP? What is being done from your end? I KNOW if CCP and Suddenlink both push GBLX they will eventually move.
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Reave Tzash
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Posted - 2011.05.02 19:49:00 -
[41]
Originally by: QT McWhiskers
By the way. CCP? What is being done from your end? I KNOW if CCP and Suddenlink both push GBLX they will eventually move.
My ISP told me they can't do anything about this problems and should talk with CCP.
CCP tells you to check with your ISP.
I'm lost
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Machater
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Posted - 2011.05.02 19:58:00 -
[42]
Same issue here, Suddenlink, Texas, etc.
I have been having to use a VPN(www.goldenfrog.com) for a couple months now because this issue has been around so long for me and sometimes gets better but always comes back.
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Welsige
Gallente
Guardian Manufacturing Incorp.
Fatal Ascension
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Posted - 2011.05.02 21:41:00 -
[43]
Originally by: Machater
Same issue here, Suddenlink, Texas, etc.
I have been having to use a VPN(www.goldenfrog.com) for a couple months now because this issue has been around so long for me and sometimes gets better but always comes back.
And how you do that?
Please, if you have a solution, please say how its done and help others end this misery.
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Kal Aith
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Posted - 2011.05.02 22:11:00 -
[44]
Originally by: Machater
Same issue here, Suddenlink, Texas, etc.
I have been having to use a VPN(www.goldenfrog.com) for a couple months now because this issue has been around so long for me and sometimes gets better but always comes back.
I would think EvE would crawl if ran over a VPN/SSH...
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.02 23:08:00 -
[45]
It does. About the only thing you can do is pve, and even then only in ships like a drake or nighthawk, ones that dont require you to actively watch your cap and can passively tank everything.
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Exodius I
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Posted - 2011.05.03 00:50:00 -
[46]
So, are options are:
- Use a VPN and only play limited PVE.
- Move out of state in hopes your ISP doesn't route you through Dallas.
- Quit playing Eve Online.
Maybe a mass exodus of players canceling their subscriptions might make them care a wee bit more.
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Thanks Much
Minmatar
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Posted - 2011.05.03 03:26:00 -
[47]
When running tracert 87.237.38.200, it shows that the problem starts at:
po6-20G.ar6.LON3.gblx.net [67.16.142.106]
or
po3-20G.ar6.LON3.gblx.net [67.17.73.93]
Seems to be a reoccurring theme.
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Eyaner
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Posted - 2011.05.03 04:32:00 -
[48]
This is ridiculous. I seriously can't play this game because of this issue and the fact that CCP isn't so much as acknowledging the issue is just bad customer service.
I have had a petition open for over a week with absolutely no response.
What say you CCP?! Fix this. Or hound GBLX until they do.
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Welsige
Gallente
Guardian Manufacturing Incorp.
Fatal Ascension
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Posted - 2011.05.03 11:45:00 -
[49]
CCP should work out its routes in a manner to provide a quality service. The route i have for like LOTRO is totally diferent and I have no issues with it.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.03 12:00:00 -
[50]
I dont know why it wont use the same route as the eveonline website. They are on the same server, IIRC, however the website uses above.net.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Lightning>tracert www.eveonline.com
Tracing route to www.eveonline.com [87.237.39.197]
over a maximum of 30 hops:
1 28 ms 10 ms 7 ms 10.244.96.1
2 12 ms 7 ms 8 ms s66-76-81-141.mnttmo.sta.suddenlink.net [66.76.8
1.141]
3 16 ms 14 ms 12 ms s66-76-81-129.mnttmo.sta.suddenlink.net [66.76.8
1.129]
4 15 ms 15 ms 15 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48
]
5 15 ms 27 ms 15 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
6 16 ms 23 ms 28 ms xe-0-1-0.cr2.dfw2.us.above.net [64.125.27.81]
7 23 ms 23 ms 27 ms xe-4-2-0.cr2.iah1.us.above.net [64.125.31.122]
8 50 ms 52 ms 48 ms xe-2-1-0.cr2.dca2.us.above.net [64.125.28.49]
9 124 ms 129 ms 139 ms xe-4-1-0.mpr1.lhr3.uk.above.net [64.125.24.42]
10 121 ms 121 ms 121 ms 213-152.240-250.PXu259.above.net [213.152.240.25
0]
11 124 ms 125 ms 125 ms 87.237.36.250
12 127 ms 140 ms 125 ms www.eveonline.com [87.237.39.197]
Trace complete.
C:\Users\Lightning>
The servers are obviously the same as well. (You can tell by the prefix 87.237) So why does the game server route through the failing GBLX and the Website go through above?
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Kal Aith
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Posted - 2011.05.03 13:37:00 -
[51]
Can anyone verify if this started happening after the last patch? I wonder if the way EvE talks is somehow incompatible with Global Crossing? This could take a long time if Global Crossing and/or CCP refused to look into this...
Does Suddenlink pay these people (glbx?) How does this work?
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Grandpa Walter
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Posted - 2011.05.03 15:01:00 -
[52]
Hi,
I got the same issue, not exacly packet loss but solid ping increase. It started about 2 weeks ago after some patching ( dont remember witch ) and i hoping that these issue get fixed quickly, its realy annoying. CCP please get us some feedback.
Here's my tracert to eve server, quick well visible where the issue is. Note that my previous ping was around 20-30ms.
1 < 1 ms < 1 ms < 1 ms 10.0.0.254
2 < 1 ms < 1 ms < 1 ms 212.24.139.129
3 < 1 ms < 1 ms < 1 ms cz-prg-76***-po3.dialtelecom.cz [82.119.246.37]
4 < 1 ms 1 ms < 1 ms cz-prg-asbr2-***-ten1-3.dialtelecom.cz [82.119.246.26]
5 8 ms 9 ms 8 ms cz-prg-76***-ten2-1.dialtelecom.cz [82.119.246.25]
6 9 ms 8 ms 8 ms cz-prg-p1sit-be2.dialtelecom.cz [82.119.245.97]
7 8 ms 8 ms 8 ms de-fft-asbr3-be2-dialtelecom.cz [82.119.245.186]
8 20 ms 25 ms 108 ms GigabitEthernet3-21.ar1.FRA4.gblx.net [208.178.244.249]
9 117 ms 116 ms 117 ms 204.245.39.42
10 116 ms 116 ms 117 ms 87.237.36.246
11 117 ms 118 ms 117 ms www.eveonline.com [87.237.39.197] |
Eyaner
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Posted - 2011.05.03 16:02:00 -
[53]
Edited by: Eyaner on 03/05/2011 16:02:21
I can verify that my issues started after 1.4.
Before that my connection was fine, now I might as well uninstall.
I use suddenlink and have my connection routed through GBLX, which is where my packet loss comes from.
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Khory Thunderstar
The Single Scam
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Posted - 2011.05.03 17:26:00 -
[54]
Originally by: Eyaner
Edited by: Eyaner on 03/05/2011 16:02:21
I can verify that my issues started after 1.4.
Same thing here.
Not just patch 1.4 - the atualization to 1.4 last week. I think it was 1.4.3 or so.
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GM Xamother
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Posted - 2011.05.03 18:11:00 -
[55]
In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. This should hopefully fix some of the issues in this thread. Observe this change will only address the problems those who are connecting to Tranquility via Global Crossing.
Those of you routed via Global Crossing, please update here if this has made any change for you.
Best regards,
Senior GM Xamother
EVE Online Customer Support
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Thanks Much
Minmatar
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Posted - 2011.05.03 18:32:00 -
[56]
Originally by: GM Xamother
In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. This should hopefully fix some of the issues in this thread. Observe this change will only address the problems those who are connecting to Tranquility via Global Crossing.
Those of you routed via Global Crossing, please update here if this has made any change for you.
Best regards,
Senior GM Xamother
EVE Online Customer Support
This is great news! At work now, so I won't be able to see if I still get DC'd til later, but I'm really excited about going home and logging in to test if the problems still exist.
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Kal Aith
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Posted - 2011.05.03 18:49:00 -
[57]
Originally by: GM Xamother
In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. This should hopefully fix some of the issues in this thread. Observe this change will only address the problems those who are connecting to Tranquility via Global Crossing.
Those of you routed via Global Crossing, please update here if this has made any change for you.
Best regards,
Senior GM Xamother
EVE Online Customer Support
I'm at work as well, but will run pingplotter this evening extensively to test. THANKS!
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.03 19:12:00 -
[58]
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Lightning>tracert 87.237.39.200
Tracing route to 87.237.39.200 over a maximum of 30 hops
1 8 ms 11 ms 11 ms 10.244.96.1
2 21 ms 14 ms 7 ms s66-76-81-141.mnttmo.sta.suddenlink.net [66.76.8
1.141]
3 13 ms 12 ms 13 ms s66-76-81-129.mnttmo.sta.suddenlink.net [66.76.8
1.129]
4 15 ms 19 ms 16 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48
]
5 16 ms 16 ms 20 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
6 14 ms 16 ms 17 ms xe-1-1-0.cr2.dfw2.us.above.net [64.125.26.213]
7 26 ms 24 ms 22 ms xe-4-2-0.cr2.iah1.us.above.net [64.125.31.122]
8 49 ms 52 ms 50 ms xe-2-1-0.cr2.dca2.us.above.net [64.125.28.49]
9 123 ms 126 ms 126 ms xe-4-1-0.mpr1.lhr3.uk.above.net [64.125.24.42]
10 123 ms 121 ms 121 ms 213-152.240-250.PXu259.above.net [213.152.240.25
0]
11 124 ms 123 ms 121 ms 87.237.36.248
12 126 ms 127 ms 125 ms 87.237.39.200
Trace complete.
Yup confirming that it is routed differently, I will leave myself logged in for a while now to see if I get disconnected.
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Laura Song
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Posted - 2011.05.03 19:31:00 -
[59]
Originally by: GM Xamother
In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. This should hopefully fix some of the issues in this thread. Observe this change will only address the problems those who are connecting to Tranquility via Global Crossing.
Those of you routed via Global Crossing, please update here if this has made any change for you.
Best regards,
Senior GM Xamother
EVE Online Customer Support
Win. I take back all the bad things QT said about you.
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Tydac
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Posted - 2011.05.03 19:37:00 -
[60]
The reroute seemed to have done the trick for me as well. Monitored Ping Plotter with no packet loss in the past hour! Will continue to see how long it last. 
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Khory Thunderstar
The Single Scam
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Posted - 2011.05.03 20:00:00 -
[61]
The reroute seems to be sending me through hell and back, but at least thats not goon space.
Anyway, 30 minutes logged on now and no DCs. Will update in a couple hours with the situation.
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QT McWhiskers
EdgeGamers
Drop the Hammer
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Posted - 2011.05.03 20:08:00 -
[62]
Lol nice Laura.
Yeah no DC since the change, been about 40 minutes now. Normally I would have been disconnected about 10 times.
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Rondee
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Posted - 2011.05.03 20:17:00 -
[63]
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
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GM Xamother
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Posted - 2011.05.03 20:32:00 -
[64]
Originally by: Rondee
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
Are you still experiencing this issue, after we did the change a couple of hours ago?
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Eyaner
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Posted - 2011.05.03 21:59:00 -
[65]
Here is a copy of my reply ingame:
Got home from work, trying it out. It's even more screwed now. I have to relog after EVERY gate because it locks up graphics wise. After going through a jumpgate my UI disappears completely and will only return after I minimize EVE and bring it back up, but then I just sit looking at myself floating in nowhere. The Overview pulls up NOTHING. my speed sits at a random value (currently 41.3 not moving at all) and all the UI windows still work.
I can look up things in the market and such, but I can't get anywhere doing this. WTF is happening this is insane.
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Eyaner
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Posted - 2011.05.03 22:11:00 -
[66]
Hmm, just had a jump that wasn't a fail-jump.
Then another...
So I guess maybe I was just having some random hiccup...
Also so far no disconnects
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GM Xamother
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Posted - 2011.05.03 23:40:00 -
[67]
Originally by: Eyaner
Here is a copy of my reply ingame:
Got home from work, trying it out. It's even more screwed now. I have to relog after EVERY gate because it locks up graphics wise. After going through a jumpgate my UI disappears completely and will only return after I minimize EVE and bring it back up, but then I just sit looking at myself floating in nowhere. The Overview pulls up NOTHING. my speed sits at a random value (currently 41.3 not moving at all) and all the UI windows still work.
I can look up things in the market and such, but I can't get anywhere doing this. WTF is happening this is insane.
I replied to your petition with some instructions to try and figure out why this is still happening in your case, or got even worse.
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Yulwei
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Posted - 2011.05.04 00:10:00 -
[68]
Hello there, I'm from Slovenia and I've had my scanner freeze/ship not responde/not load system about 10times in the last hour. The first disconnect occured around 1800evetime, then I had to run an errand and ever since I got back eve has either been freezing every couple of minute for a few seconds or freezing for a while longer then disconnecting. I've been running ping plotter for the past 10minutes. Every 2-3minutes it reports 100% packetloss for about 5 seconds. I played eve all day yesterday and I had 0 disconnects or freezes.
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Khory Thunderstar
The Single Scam
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Posted - 2011.05.04 00:14:00 -
[69]
3 hrs logged in, no DCs
Seems like its working for me now.
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Reave Tzash
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Posted - 2011.05.04 01:32:00 -
[70]
Working perfectly now.
Thank you for your help and response Xamother (and team).
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BlueShodan
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Posted - 2011.05.04 02:33:00 -
[71]
I am playing from Brazil and it is working fine now.
Tracert show a few more hops, ping is around 250 from a previous 225. The difference is negligible.
Thanks, CCP!
(I just hope that, when I get home, in another town, things will be good there, too. The ISP is the same, so I believe it will be OK).
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Eyaner
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Posted - 2011.05.04 02:46:00 -
[72]
Your instructions got my client working again! Much thanks!
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Kal Aith
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Posted - 2011.05.04 03:05:00 -
[73]
Zero disconnects all night..working beautifully, thanks!
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GM Xamother
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Posted - 2011.05.04 03:27:00 -
[74]
Originally by: Yulwei
Hello there, I'm from Slovenia and I've had my scanner freeze/ship not responde/not load system about 10times in the last hour. The first disconnect occured around 1800evetime, then I had to run an errand and ever since I got back eve has either been freezing every couple of minute for a few seconds or freezing for a while longer then disconnecting. I've been running ping plotter for the past 10minutes. Every 2-3minutes it reports 100% packetloss for about 5 seconds. I played eve all day yesterday and I had 0 disconnects or freezes.
Could you please file a petition about this an include the pingplotter pp2 file that you've collected so far so we can have a look. Please file the petition under Technical/Connection Issues. You can attach the file by accessing your petition via the website, or you can send us an e-mail at [email protected] and attach the file in your e-mail.
Best regards,
Senior GM Xamother
EVE Online Customer Support
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Sarinapr
|
Posted - 2011.05.04 03:57:00 -
[75]
Fixed me up!
Couldn't be happier too... That was rough.
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Rondee
|
Posted - 2011.05.04 05:09:00 -
[76]
Originally by: GM Xamother
Originally by: Rondee
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
Are you still experiencing this issue, after we did the change a couple of hours ago?
I'm not. I've been playing for nearly two hours without any trouble of this sort.
Is this change you made something you can tell us?
Thank you.
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Exodius I
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Posted - 2011.05.04 06:19:00 -
[77]
Several hours and no D/Cs. Thank you very much for getting this resolved. We <3 you.
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GM Xamother
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Posted - 2011.05.04 15:25:00 -
[78]
Originally by: Rondee
Originally by: GM Xamother
Originally by: Rondee
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
Are you still experiencing this issue, after we did the change a couple of hours ago?
I'm not. I've been playing for nearly two hours without any trouble of this sort.
Is this change you made something you can tell us?
Thank you.
I mentioned what we did on my first post to this thread on page 2. "In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. ".
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Rondee
|
Posted - 2011.05.04 15:39:00 -
[79]
Originally by: GM Xamother
I mentioned what we did on my first post to this thread on page 2. "In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. ".
My bad, sorry. 
Many thanks for fixing it, the game ran smoothly yesterday.
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Frassini
Caldari
Mykonos Compositus Signum
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Posted - 2011.05.04 19:23:00 -
[80]
Spent a couple of hours online, no disconnects whatsoever.
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Nacod Huot
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Posted - 2011.05.05 01:27:00 -
[81]
Ive left pingplotter running all night, not a single packetloss except for the downtime. Love it, Great job CCP!
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Gizan
Hounds Of War
Intergalactic Exports Group
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Posted - 2011.05.05 10:19:00 -
[82]
THanks for the Love CCP, less then 0.5% packet loss (local connection issues) no more mass packet loss every 5-10 mins! \0/
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Kal Aith
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Posted - 2011.05.06 02:33:00 -
[83]
Somehow got routed through a gblx server again, and sure enough got dropped a few minutes ago. *sigh*
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