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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP Spitfire
C C P
C C P Alliance
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Posted - 2011.06.16 12:41:00 -
[1]
The EVE Online Account Management site has been improved to reflect modern web design standards both visually and in terms of usability. The newly-deployed changes include a complete visual overhaul, giving a consistent look and feel to the site, combined with a choice of languages (German and Russian localization throughout) and drop-down links to all our sites, including EVE Online, EVE Gate and Support. Additionally, the log in process has been improved, and a record of recent account activity is available together with your transaction history.
Account Management has been further enhanced with newly-refined offer pages and services such as the PLEX Store, Buddy Program and reactivation offers. Valued services such as character transfer and ETC trading have been updated, and are always easily accessible via the header menu. The purchasing process has also been refined and made consistent across our products and services. This overhaul to Account Management is just the first step in an ongoing effort to enhance and expand your ability to access EVE Online products and services.
We would be glad to hear your feedback on the new system or any issues you might be having with it.
Spitfire
Community Representative
CCP Hf, EVE Online |
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Perramas
Caldari
Pan Caldarian Ventures
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Posted - 2011.06.16 12:46:00 -
[2]
I would like the ability to remove my credit card number and billing address from your system. You used to have that ability, why was it removed?
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Ryunosuke Kusanagi
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Posted - 2011.06.16 12:58:00 -
[3]
a little heads up would have been nice ;)
with recent ... issues... it seemed kinda fishy that the acct management page just ups and overhauls like that.
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Sarah Scarlett Mackenzie
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Posted - 2011.06.16 12:58:00 -
[4]
When will be "iDeal" supported for buying the PLEX?
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Selthae
Celestial Horizon Corp.
Fallen Angels Alliance
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Posted - 2011.06.16 13:01:00 -
[5]
 Originally by: CCP Spitfire
This overhaul to Account Management is just the first step in an ongoing effort to enhance and expand your ability to access EVE Online products and services.
We would be glad to hear your feedback on the new system or any issues you might be having with it.
It was easier to use and its presentation is very slick. It is much clearer than the previous versious.
Though i found i had to look pretty hard to find the "Cancel subscription" link.
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J Kunjeh
Gallente
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Posted - 2011.06.16 13:02:00 -
[6]
Very nice...thanks for the improvements, I really dig.
~Gnosis~ |
Cebraio
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Posted - 2011.06.16 13:03:00 -
[7]
Originally by: Perramas
I would like the ability to remove my credit card number and billing address from your system. You used to have that ability, why was it removed?
THIS!
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Darveses
printcraft
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Posted - 2011.06.16 13:07:00 -
[8]
Is this like, safe? Forums had public testing and weren't 
Candidates List |
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 13:11:00 -
[9]
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
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SirHarryPierce
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Posted - 2011.06.16 13:16:00 -
[10]
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
this.
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Ciar Meara
Amarr
Virtus Vindice
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Posted - 2011.06.16 13:18:00 -
[11]
Its a bit white but then again that makes if very clear to use.
Some of the white text on the pictures is hard to read and doesn't a particular nice font.
it would be helpfull if all the menupages had a title of your location, atm some do not show where you are in the menu that was a bit annoying.
The overal feel is one of clarity but with some minor tweaks it could become nicer and completely clear.
The ability to get rid of visa numbers would be good. Although I pay with paypall myself yearly and my visa number changed since then so no problem for me.
Will the entire eve site be changed to reflect these changes, it seems to me that that part of the site has a totally different feel. A paranoid person could think that they where led away to a false site.
-------------------------------------------------
A friend of death, a brother of luck and a son of a *****
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Perramas
Caldari
Pan Caldarian Ventures
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Posted - 2011.06.16 13:18:00 -
[12]
Originally by: CCP Alice
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
I already canceled a couple days ago. I want to remove my card information and billing information because I no longer have trust in CCP.
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Chribba
Otherworld Enterprises
Otherworld Empire
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Posted - 2011.06.16 13:27:00 -
[13]
It looks nice, good work.
/c
Secure 3rd party service | in-game 'Holy Veldspar' Now /w voice |
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Ryans Revenge
Gallente
Drunken Wookies
BricK sQuAD.
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Posted - 2011.06.16 13:28:00 -
[14]
SSL security warnings on chrome not sure about IE. Don't want to touch that panel while the ssl is putting out warnings..
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Mac Aoidh
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Posted - 2011.06.16 13:39:00 -
[15]
I just tried to log on to the new forums and was given an error message stating that my account is not active. It gives me a link to the new account management screen to resolve the issue. I just recently added 60 days of game time and my account is in good standing. I've already filed a petition on the issue but thought I would bring it up here as well.
"With A Strong Hand" |
Daedalus II
Helios Research
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Posted - 2011.06.16 13:44:00 -
[16]
How come when one logs into the account management that the login doesn't carry forward to the rest of the site, such as forums or at least EVE gate?
And if they are to be separate (for security reasons?), why not have two entirely different logins; one for the account management and and one for the forums/eve gate/game?
If the logins aren't different I don't see why you can't log in ONCE to the entire site and have access to everything. It's the same user name and password after all.
___________
Interested in incursions? Join Helios Research! |
Frau JeanYus
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Posted - 2011.06.16 13:44:00 -
[17]
Looks Great ... Well Done
Easier to maneuver and understand, better for newbs.
Thanks CCP
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DeBingJos
Minmatar
Jukebox Warriors
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Posted - 2011.06.16 13:45:00 -
[18]
Looks great, lets hope the rest of the site will get the same overhaul soon.
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Dretzle Omega
Caldari
Ozeki Corp.
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Posted - 2011.06.16 13:49:00 -
[19]
Yeah, so, I paid for this month with PLEX and renewed my account with a 3 month subscription, yet both your new forums and new account management say my account is not active. Your new account management page is trying to get me to pay for another subscription.
Should I petition? Or... just let you know the bug here? :)
Originally by: Akita T
BTW, if you see God when you're clutching for your chest due to sudden realization you have no chance to get out of this with your wallet intact tell him he still owes me money
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Mike deVoid
Firebird Squadron
Terra-Incognita
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Posted - 2011.06.16 13:51:00 -
[20]
Edited by: Mike deVoid on 16/06/2011 13:52:02
It does look a lot better. However I still have a bugbear - I paid with a CC for a 3 month sub, but I cancelled my subscription so that I wouldn't be automatically charged. My account page says:
Account Type Active - Paying with CreditCard MC ******
Stop making me think my CC will be charged again!
-----
Quote:
The maximum acceptable limit of MT in EVE is vanity items + the ability to buy things already created legitimately by another player. PLEX can be already be used to attain SP, ships an |
Sarmatiko
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Posted - 2011.06.16 14:02:00 -
[21]
Russian font for "headline" and "details" classes looks ugly. 
Meh will use english as always/
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:09:00 -
[22]
Edited by: CCP Alice on 16/06/2011 14:09:19
Originally by: Mike deVoid
Edited by: Mike deVoid on 16/06/2011 13:52:02
It does look a lot better. However I still have a bugbear - I paid with a CC for a 3 month sub, but I cancelled my subscription so that I wouldn't be automatically charged. My account page says:
Account Type Active - Paying with CreditCard MC ******
Stop making me think my CC will be charged again!
Clearer information on your account state on the Account/Home page is one of the next things we'll be addressing.
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Ryans Revenge
Gallente
Drunken Wookies
BricK sQuAD.
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Posted - 2011.06.16 14:11:00 -
[23]
On internet explorer too:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information
If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.
For more information, see "Certificate Errors" in Internet Explorer Help.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:11:00 -
[24]
Thanks for all the feedback and suggestions so far. Please keep them coming, we're making a list :p
And just to add for in general - yes if you have an issue specific to your account, any purchases made, payment methods you use, or anything you don't understand about your account please do file a petition. Customer Support are the best people to help you with these issues.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:13:00 -
[25]
Originally by: Ryans Revenge
On internet explorer too:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information
If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.
For more information, see "Certificate Errors" in Internet Explorer Help.
I will have more information for you on this concern soon, it's being investigated right now.
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Chidori kun
Minmatar
Starship Operating BastardZ
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Posted - 2011.06.16 14:13:00 -
[26]
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
I second that!!
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Haruki Tekitsu
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Posted - 2011.06.16 14:14:00 -
[27]
Yep looks nice and easy to navigate. Ecxept I cannot change payment methods to pay pal in IE8. Works fine in firefox.
I would use my card but I do not like having my CC details stored anywhere online. Are you actually going to listen and put an option to remove CC details? or a little checkbox, "do not store my card details" Every other business seems to be able to do this.
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Raid'En
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Posted - 2011.06.16 14:16:00 -
[28]
i really like it !
is it the same team who have done the new forums ? cause this account page is way better than what was done for new forums, both on for design and usability
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akitespero
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Posted - 2011.06.16 14:17:00 -
[29]
Would be useful to see how much active time remains in the account.
Regarding the previous poster on the security info. I'm using Firefox, the certification looks like fine to me:
Security information:
This page is owned by CCP HF
This has been verified by VeriSign, Inc.
Connection Encrypted (AES-128 bit)
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Raid'En
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Posted - 2011.06.16 14:28:00 -
[30]
yeah no issues with firefox, however got a bug ;
when i first log in i made a mistake on my account name, but the system still asked me a char name
then, when i corrected and put the good name, he DID NOT asked me a char.
is that normal ?
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Zenst
Hall Of Flame
Chain of Chaos
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Posted - 2011.06.16 14:33:00 -
[31]
Originally by: Ryans Revenge
SSL security warnings on chrome not sure about IE. Don't want to touch that panel while the ssl is putting out warnings..
Fine in latest version of IE, SSL wise. What warnings are you getting? Though your actions are prudent, best safe.
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NotTheSmartestCookie
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Posted - 2011.06.16 14:33:00 -
[32]
Visited the character transfer page, click faq, is implemented as overlay with the result that I cannot see half the page or scroll. Keep in mind people may be using their browser in windowed mode.
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Zenst
Hall Of Flame
Chain of Chaos
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Posted - 2011.06.16 14:37:00 -
[33]
Originally by: Raid'En
yeah no issues with firefox, however got a bug ;
when i first log in i made a mistake on my account name, but the system still asked me a char name
then, when i corrected and put the good name, he DID NOT asked me a char.
is that normal ?
If it does it verification AFTER it has asked you for your char name then I'd say that is good; Which would also explain things if the char name you enetered was correct even if the account name was wrong, which I suspect is the case here. It states it will only ask you the username once though, so maybe it stores that in a cookie and if valid leaves it at that.
Still be worth CCP verifying things in the case you outlined as would infer information being stored localy and the option to have to enter your char name everytime would be nice. As they said there unifying things so can see why it asks you for yoru char name as well as login details, but somewhat redundant for the task you outlined.
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Kadere Isendre
Gallente
Executive Intervention
Controlled Chaos
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Posted - 2011.06.16 14:56:00 -
[34]
Originally by: Perramas
Originally by: CCP Alice
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
I already canceled a couple days ago. I want to remove my card information and billing information because I no longer have trust in CCP.
What, one little DDoS (which they handled in exactly the correct manner, btw) and suddenly you no longer trust CCP (which, once again, wasn't hacked in any way) with your credit card details? What the hell, man.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:56:00 -
[35]
Originally by: Ryans Revenge
SSL security warnings on chrome not sure about IE. Don't want to touch that panel while the ssl is putting out warnings..
Originally by: Ryans Revenge
On internet explorer too:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information
If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.
For more information, see "Certificate Errors" in Internet Explorer Help.
Hi Ryans Revenge, could you please take a screenshot of what you are seeing for both browsers and email it to [email protected] ? It would be very useful in investigating this issue (Same for anyone else experiencing this).
Thank you and much appreciated!
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Phytost
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Posted - 2011.06.16 15:07:00 -
[36]
Edited by: Phytost on 16/06/2011 15:09:13
Originally by: Kadere Isendre
Perramas:
What, one little DDoS (which they handled in exactly the correct manner, btw) and suddenly you no longer trust CCP (which, once again, wasn't hacked in any way) with your credit card details? What the hell, man.
It's right that they handled it right. But I also don't know why you shouldn't be able to delete your credit card information. You enter it, CCP takes the money, you cancel your subscription, your click the "Delete credit card information" and there is nothing to steal. It should be optional so most people don't have to enter it over and over again. But if you quit playing EVE or are a little bit paranoid, you could delete it.
It's not important to me but I get his point.
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Roisin Wilde
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Posted - 2011.06.16 15:20:00 -
[37]
It looks good. I like it.
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Mashie Saldana
Minmatar
Veto Corp
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Posted - 2011.06.16 15:37:00 -
[38]
I like the new layout but how come you decided to go with a colour scheme not used anywhere else on the eve domain?
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Mira Rui
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Posted - 2011.06.16 15:47:00 -
[39]
Edited by: Mira Rui on 16/06/2011 15:50:09
Edited by: Mira Rui on 16/06/2011 15:48:42
C'mon people, you roll out a new SECURE tool and you don't remember to buy a valid SSL cert for the URL?
Here's a hint (or three):
http://www.verisign.com/ssl/buy-ssl-certificates/
https://www.thawte.com/products/
http://www.entrust.net
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Xaen
Caldari
Aperture Harmonics
K162
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Posted - 2011.06.16 15:47:00 -
[40]
So you made the font and buttons gigantic.
Why?
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Lex Striker
Gallente
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Posted - 2011.06.16 15:59:00 -
[41]
I am trying to change my payment method, but not my sybscription time... and it is just not working.
If on the main Account webpage, I click on 'change payment plan', it takes me to the 'Select Product' webpage [select time period]. I select the same time plan I already have which is 6 months. It then takes me to 'Payment Method', but does not let me select anything but 'Cards' [which is my current method]. If I click 'PayPal' [the method I want to change to], it does not do anything, the selection is stuck on 'Cards'.
My recommendation is to have a separate action for changing the payment method, and to not combine it with the subscription time. If I only want to change one, why am I changing everything?
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Montevius Williams
Gallente
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Posted - 2011.06.16 16:11:00 -
[42]
Originally by: Perramas
Originally by: CCP Alice
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
I already canceled a couple days ago. I want to remove my card information and billing information because I no longer have trust in CCP.
Bye.
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Jim Luc
Caldari
Rule of Five
Split Infinity.
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Posted - 2011.06.16 16:11:00 -
[43]
Originally by: Xaen
So you made the font and buttons gigantic.
Why?
I like them, and they are more in line with modern standards. Then again I don't have a low resolution CRT monitor.
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Adam Holland
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Posted - 2011.06.16 16:13:00 -
[44]
Ooh, very nice. I like the new look of it all.
Also, working just fine on latest version of Chrome. (12.x something I think) |
Xenofarion
Gallente
Swords Horses and Heavy Metal
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Posted - 2011.06.16 16:15:00 -
[45]
This is just very, very, very bad timing.
It looks like a phishing attempt, especially with the certificate issue.
And all that not even 24hours after the last attack from lulzsec.
I also heard that the same guys who f***ed up the security of the "old new forums" are responsible for the now new account management site.
I really hope that, if there are errors, you find them before lulzsec does 
--
those who can, do
those who can't, complain
|
r33f4b
Ex Coelis
The Bantam Menace
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Posted - 2011.06.16 16:27:00 -
[46]
I can't use my password manager to log in into the new account management sub-site because the login form has stupid names on its fields:
Username input field for the old site: name="username", new site: name="ctl00$ContentPlaceHolder1$Login1$UserNameTextbox$validatedtextbox" ...
In the interest of web security, please make it easier to use password managers on that sensitive part of the site. That'll encourage use of unique and strong passwords.
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Horny Heroine
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Posted - 2011.06.16 16:36:00 -
[47]
i don't like this crappy new design, it's so...meh.
gief me old page back!
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Bloodpetal
Mimidae Risk Solutions
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Posted - 2011.06.16 16:37:00 -
[48]
Your ESRB Image is missing.
<img id="ESRB-rating" src="/images/esrbnotrated.png" alt="ESRB Rated T for violence" height="50" width="177">
____________________________________________________
Bastet :: Captain |
Acidictadpole
Royal Order of Security Specialists
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Posted - 2011.06.16 16:50:00 -
[49]
Edited by: Acidictadpole on 16/06/2011 16:50:20
Originally by: Perramas
I already canceled a couple days ago. I want to remove my card information and billing information because I no longer have trust in CCP.
Glad to hear you're leaving.
If you no longer have trust in CCP, why would you think that any 'Remove credit card button' would actually delete your credit card information completely? If you have no trust in CCP left, the best thing to do is get a new credit card.
Have a nice day.
Don't get scammed |
Alphaphi
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Posted - 2011.06.16 16:54:00 -
[50]
is it just me or did they remove the option of buying 4 plex? but why?
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ISquishWorms
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Posted - 2011.06.16 17:01:00 -
[51]
I like the new look :)
Has more of a professional feel about it.
How long before you update the rest of the site so that it fits along the same theme?
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Xenofarion
Gallente
Swords Horses and Heavy Metal
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Posted - 2011.06.16 17:07:00 -
[52]
I'm also not able to remove/cancel my current subsrciption.
Great "Improvement".
--
those who can, do
those who can't, complain
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Lost Hamster
Hamster Holding Corp
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Posted - 2011.06.16 17:09:00 -
[53]
Those who where on the fanfest got a nice second phase authenticator device (digipass).
When can we expect that we can start using those devices?
I still doesn't see it in the account management page. 
--------------------------------------------------------------------------------------------
Shields are like pants, they're supposed to come off. Armor is like the condom once its gone ur ****ed |
Ana Sedai
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Posted - 2011.06.16 17:13:00 -
[54]
One of the missing items I would like to see returned in the new Account Management part is the Time Left Counter - which would tell you how many days, hours, minutes until your account status would change to disabled.
In the old version, you could click and enter a section that showed your subscription details. It would show at the top, the payment method, your details, the amount of game time left on the account and then generate a list of all the failed/successful transactions related to the account.
From quick checks, I can no longer find this information. The information on the front page (Current Subscription and Next Billing Date) is not enough information. Please return this to the Account Management pages, since it was infinitely useful for scheduling things.
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Dr Prometheus
Caldari
Gears of Construction
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Posted - 2011.06.16 17:14:00 -
[55]
Edited by: Dr Prometheus on 16/06/2011 17:15:18
Edited by: Dr Prometheus on 16/06/2011 17:14:11
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
Me want now! You already have it as "normal" payment option, so it shouldnt be that hard.
For people who dont know what it is; http://ideal.nl/?s=&lang=eng-GB
- Dude where is my Charon? - |
Eli Strange
Amarr
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Posted - 2011.06.16 17:14:00 -
[56]
Excellent. Clean crisp and easy to use. I look forward to future EVE webpage updates.
If the present world go astray, the cause is in you, in you it is to be sought.
Dante Alighieri, The Divine Comedy |
Lan Staz
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Posted - 2011.06.16 17:16:00 -
[57]
Looks good, but why does every new CPP Eve site have a different look & feel?
www.eveonline.com
gate.eveonline.com
wiki.eveonline.com
secure.eveonline.com
4 sites (including 3 reasonably new ones), 4 completely different user experiences. Is there no site design strategy that every new site should follow?
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Dr Prometheus
Caldari
Gears of Construction
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Posted - 2011.06.16 17:18:00 -
[58]
Gate and this account managment system, do look rather simular(ish).
- Dude where is my Charon? - |
Solosky
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Posted - 2011.06.16 17:29:00 -
[59]
Already mentioned - but once again: please, add function to remove payment card data from your database.
Right now CCP is the only company among few I use for online payments which doesn't have this very basic functionality - thinking you will never be hacked is plainly stupid.
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profetu
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Posted - 2011.06.16 17:39:00 -
[60]
Ok, this is getting really ******ed. YO CCP!!! you're getting hit after hit and you change the look of the account management site???? Dudes you should ALL start doing agriculture or raise goats or something. Some customers are presenting you different issues FIX THEM! NOW! I'm paying my account with plexes and I still don't trust you're **** site. You implemented a new look without takeing any safety measurments, WHAT THE HELL??! You thought everyone will instant forget that you are being attacked? OMG x(
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Blue Harrier
Gallente
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Posted - 2011.06.16 17:40:00 -
[61]
Tried the new account management site this afternoon using Opera Mini running on a Vega Android Tablet with Android 2.2
General usage was OK but I encountered a couple of problems;
Tapping the æEdit Account InformationÆ item did not do anything and did not go to the account update page.
æChange Payment Method' seemed to work ok.
Tapping the æLog OutÆ item did not log me out of the account management site and I had problems use the soft back button to get back to the home page. I ended up using the hard back button to step back page by page to the home page and then tapping the Log Out item worked.
Just for your info.
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Danika Princip
Minmatar
Tactical Narcotics Team
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Posted - 2011.06.16 17:56:00 -
[62]
Is it just me, or can we no longer have firefox remember account names?
If it isn't just me, please fix whatever is preventing it.
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SXYGeeK
Gallente
do you
-Mostly Harmless-
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Posted - 2011.06.16 18:15:00 -
[63]
awesome new look.
perhaps make the recent account activity a little easier to find (its hiding at the bottom, id' expect it in the navigation tabs under "account")
here's what I'd love to see next...
1:IP access restrictions configurable through account management
2:configurable application of security key requirement to account management, game login, and community
3:separate account management login from game account logins able to link and manage multiple game accounts.
-We So SeXy |
Comeat MeBro
|
Posted - 2011.06.16 18:18:00 -
[64]
Originally by: Mira Rui
Edited by: Mira Rui on 16/06/2011 15:50:09
Edited by: Mira Rui on 16/06/2011 15:48:42
C'mon people, you roll out a new SECURE tool and you don't remember to buy a valid SSL cert for the URL?
Here's a hint (or three):
http://www.verisign.com/ssl/buy-ssl-certificates/
https://www.thawte.com/products/
http://www.entrust.net
Here's a hint:
Check the bottom right hand corner of the window (if you're in firefox.) See the little lock icon? It is verisign.
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Ryan Moonshade
|
Posted - 2011.06.16 18:27:00 -
[65]
Looks great! Unfortunately, I'm having some issues selecting a different payment method in IE 8. Selecting a different payment method simply does nothing. Works fine in chrome.
|
Roo Gryphon
GAIDSAURAS
|
Posted - 2011.06.16 18:40:00 -
[66]
nice change but why is it white.. i prefer black/greyish though some blue would be nice in the color scheme
-Roo- |
Octave Mirbeau
|
Posted - 2011.06.16 18:45:00 -
[67]
Opened it to take a look. Something looked a little fishy to me... it seemed to be timing out downloading a script from <somthing>.sp1.ru4.com on the account home page (after logging in). Didn't like the look of it so closed the window (hence don't know exactly what it was). Anyone else get this?
|
Hakaru Ishiwara
Minmatar
Republic Military School
|
Posted - 2011.06.16 18:50:00 -
[68]
Logged into the account UI and the clicked the "Log Out" link in the top navigation. I'm logged out, but only half-way.
I can still use my browser's back button to go back to my account's information page and see my real name, etc. That is very poor security and every other commerce-based web site I use will deny me access to those sensitive details until I re-enter my access credentials.
Browser used Firefox 3.x (fully patched) on a PC.
CCP, you need to do better.
Originally by: Higgs Bison
How will EVE be affected if Dust is a flop?
|
|
CCP Alice
Caldari
C C P Alliance
|
Posted - 2011.06.16 18:58:00 -
[69]
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
For the people interested in this - I checked into it, and adding iDEAL and PayPal as payment methods for purchasing PLEX is already on the backlog to do. I don't have any definite dates or confirmation for you, but all going well we hope to see this happen in the coming weeks. :)
|
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Octave Mirbeau
|
Posted - 2011.06.16 18:58:00 -
[70]
Originally by: Octave Mirbeau
Opened it to take a look. Something looked a little fishy to me... it seemed to be timing out downloading a script from <somthing>.sp1.ru4.com on the account home page (after logging in). Didn't like the look of it so closed the window (hence don't know exactly what it was). Anyone else get this?
I'm probably being paranoid - ru4.com seems to be an online conversions company (www.xplusone.com). Be nice if can CCP confirm these scripts are supposed to be there :)
(I do wish some analytics companies would make their URLs less dodgy looking)
|
Mother Fokker
|
Posted - 2011.06.16 19:15:00 -
[71]
OKI at first glance i saw a huge pink -PINK- part in the page.
This is a huge immersion breaker. This is surrposed to be a Dark Game darn it.
OK that does it for me. I want my hello kitty Machariel and i want it now.
...erm..... Miaw 
|
SillyWaif
Galactic Kingdom
|
Posted - 2011.06.16 19:34:00 -
[72]
Hi,
I have quite a few issues with the new site. I'll skip the part about the suboptimal user interface.
I pay the game with PLEXes so:
1) I can not determine which status my accounts have from reading the site, or its hidden too much. (I know for a fact that they all are 'cancelled')
2) ../CancelSubscription.aspx : You have no active subscription.
May be true but how do I check it on the site, see point 1.
3) ../UpdateSubscriptionInterval.aspx : You cannot change your subscription unless you are an actively paying user.
Why not exactly? Related to point 4.
4) Change payment method from PLEX to CC isn't possible because to do that I need to buy some gametime first. That is a guess. So to continue with automatic CC payments after my PLEX gametime ends is not possible.
5) I cannot check the CC information you do have of me, and I sure would like to be able to do that. Let alone change or remove it.
6) Reactivate the account with a Plex through Account Management as possible on the old site I can't find on the new one.
7) Only when I select "Buy Plex" i can find out I have already several PLEXes in the redeeming system. The menu choice is kinda illogical.
8) The wiki is still about the old interface. If you start a new site, at least make sure the 'help pages' are up to date.
9) ???
10) Profit/Loss ...
SillyWaif
|
Tessionki
|
Posted - 2011.06.16 20:23:00 -
[73]
It looks nice, but you broke lastpass compatibility:(
|
Burgel
|
Posted - 2011.06.16 20:42:00 -
[74]
The reason for the certificate failures is the changing of the URL.
If you have bookmarked the old URL https://secure.eve-online.com/Default.aspx (so did I) you get a certificate failure.
The new URL https://secure.eveonline.com/AccountManMenu.aspx has a valid certificate.
@CCP perhaps a forwarding would be good in cases of changing an URL.
HTH
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Laurent Savard
|
Posted - 2011.06.16 21:08:00 -
[75]
What happened to the ability to swap portraits between characters?
|
Leon Razor
Gallente
|
Posted - 2011.06.16 21:24:00 -
[76]
Edited by: Leon Razor on 16/06/2011 21:31:53
Edited by: Leon Razor on 16/06/2011 21:31:01
I was not expecting such a huge change to the style. The current EVE site is a solid design, but it's starting to look dated for a space game that takes place in the super-future. I really like the updates we are seeing to the EVE websites, especially this modern style.
I also have to ask the following question though
Originally by: Lan Staz
Looks good, but why does every new CPP Eve site have a different look & feel?
www.eveonline.com
gate.eveonline.com
wiki.eveonline.com
secure.eveonline.com
4 sites (including 3 reasonably new ones), 4 completely different user experiences. Is there no site design strategy that every new site should follow?
You can even add the DUST 514 site to that list if you want (ok, maybe it should look really different since technically it's a different game). I can understand why EVE gate has it's own style. It's really a separate entity; a user portal that is an extension of the game client. I expect them to move over more things from the main EVE site to EVE gate (I think they said dev blogs are going there). I agree though that the interfaces should me more unified. For example, I would like to see the main site move in the direction of the secure site style (e.g. bug reports, client download, back-story, etc) and things that are character dependent move into eve gate. (One question I have is whether the wiki should should move to EVE gate.)
Really, I don't think there is any reason to have more then two core styles: one for the eve website, and one for EVE gate.
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Jubil
|
Posted - 2011.06.16 21:34:00 -
[77]
Edited by: Jubil on 16/06/2011 21:34:35
It's so much nicer! Thanks CCP.
I did a double take when paying today, as I was worried it was a phishing site for a minute due to the vast change in appearance.
Worked great for me.
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Lost Hamster
Hamster Holding Corp
|
Posted - 2011.06.16 21:37:00 -
[78]
Originally by: Laurent Savard
What happened to the ability to swap portraits between characters?
As you can re-customize your face at any time, I think that feature is no longer required.
--------------------------------------------------------------------------------------------
Shields are like pants, they're supposed to come off. Armor is like the condom once its gone ur ****ed |
Mirtillo
Gallente
Los Chupacabras
|
Posted - 2011.06.16 22:05:00 -
[79]
Doesn't work for me, it takes to long to enter the page.
Mirtillo, Los Chupacabras, Siesta |
Elyon Itari
|
Posted - 2011.06.16 22:18:00 -
[80]
Originally by: CCP
Paying with Use PLEX
Solid English, there.
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Natalie Cerulean
Caldari
Arekin Piggy Bank
Arekin Syndicate
|
Posted - 2011.06.16 22:28:00 -
[81]
Looks too much like blizzards account management page for my liking =p
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Antihrist Pripravnik
Scorpion Road Industry
|
Posted - 2011.06.16 22:35:00 -
[82]
It looks much better than before. Good job.
One hint, though (from a professional web developer):
When you want to extend game time, you'll get "Select Product", "Payment Method", "Confirmation" and "Receipt" bar at the top of the page. Currently, you can't click on some step to go directly back to it (if, for example, you'd like to change the billing period but you already got to the "Payment Method page"). The only way to go back using the interface is to click on "Go back" button which is, by default, outside of the page.
Image: Account Management
Magento's one page checkout is the prime example of how it should work (if you had contact with Magento). |
Roh Voleto
|
Posted - 2011.06.16 23:36:00 -
[83]
:ccp: 
I am truly sorry for the people who work at CCP because the current economic climate in Iceland and the US does leave them with little choice.
|
mkint
|
Posted - 2011.06.17 00:05:00 -
[84]
I really hope whatever dev team made this they weren't the incompetent losers that made spacebook and the new forums. The incompetent stink on the web team's hands makes me extremely nervous that they have even touched the account management page. I'm debating if that's reason enough to cancel my subs and retire my credit cards.
|
Mara Rinn
|
Posted - 2011.06.17 00:14:00 -
[85]
I'll petition this, but just raising the issue here: on the Account Management page, CCP claims that I have 1 day left on my current PLEX. Ingame, I'm told that my Pilot's Licence is currently in order. On the ingame character selection page there is no warning about game time running out.
--
[Aussie players: join ANZAC channel] |
Linus Leader
Shovel Bros
|
Posted - 2011.06.17 00:59:00 -
[86]
PLEASE PLEASE PLEASE:
Add PayPal support for purchasing PLEX!
You support it for renewing game time, I don't understand why this is not supported for PLEX. PayPal is my preferred payment method for online games, and really helps reduce CCP's liability as no personal billing information is stored on their end, I would think it would be in CCP's best interest to have this available for all services.
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Linus Leader
Shovel Bros
|
Posted - 2011.06.17 01:08:00 -
[87]
Originally by: CCP Alice
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
For the people interested in this - I checked into it, and adding iDEAL and PayPal as payment methods for purchasing PLEX is already on the backlog to do. I don't have any definite dates or confirmation for you, but all going well we hope to see this happen in the coming weeks. :)
Thanks CCP Alice, saw this after my post. D'oh. I am VERY happy to see Paypal is in the works, this will definitely get you some more business from me, as the only reason I have never bought any PLEX in the past 2 years of me playing the game was the lack of PayPal support.
Keep up the good work CCP! You guys have really been working hard, and this game is really starting to become more accessible and attractive. I may finally be able to invite friends with the buddy system again if you keep it up. :-) People who wrote EVE Online off as needlessly complicated and boring years ago are starting to take notice and considering coming back.
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Laurent Savard
|
Posted - 2011.06.17 01:15:00 -
[88]
Originally by: Lost Hamster
Originally by: Laurent Savard
What happened to the ability to swap portraits between characters?
As you can re-customize your face at any time, I think that feature is no longer required.
Have you actually tried that? It is a damn lie.
Yes, you can change cosmetic appearances, such as hair style and color. You can change facial expression for the portrait. You can NOT go in and change the shape of your face, etc.
So now I have lost the one means that I had to change my appearance, which was to develop the face I wanted on an alt and swap them.
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Pardus Aeon
Gallente
Galnet Genesis
|
Posted - 2011.06.17 02:36:00 -
[89]
I ran into a bug with Safari 5, which is my usual browser. The Game Time navigation drop down is missing 2 links in Safari, it does not display the Cancel Subscription link or the Change Subscription Plan link. With Safari, as far as I can tell, there is actually no possible way to cancel one's account.
It's not that I have any intent to cancel but I was testing out the site and one of my pet peeves is when subscription services hide away the cancel button, so I took notice when I couldn't find it at all until I tried the page in Firefox.
[Pardus Aeon] |
killmc
Gallente
Navajo commandos
|
Posted - 2011.06.17 03:07:00 -
[90]
i checked it to be honest i don't like look of it. i give that easy vers old system but why eve fixing something not broke and wasteing man hours on it 
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Ratalon
Amarr
Giant Communist Robots
|
Posted - 2011.06.17 03:18:00 -
[91]
The text seems to overlap itself, at first I thought it was the desired look, after navigating away and returning to the page however it seems to be an intermittent formatting error. (IE8)
The EVE web links on the upper right, I like them; all the important links all in one place. (Albeit with different logins and different looks for every page linked)
I liked it when all pages had a similar look to them, felt more polished, complete. I am sure that all sites will have this new look eventually.
I dislike my card info being displayed. "MC ****1234" I would prefer if it just said "Paying with credit card" and linked to the subscription info from there.
Why bother displaying "my current IP address" along the bottom of the page?
Other than that it looks fine, after using it im sure it will be as easy to use as the old way. |
Bl4ck Ph03n1x
|
Posted - 2011.06.17 04:57:00 -
[92]
MY EYES THEY BURN
All Eve game, Eve website and Eve forums are black/dark grey.
Please, give love to your pilots used to the darkness of space.
|
Obvious Forum Troll
|
Posted - 2011.06.17 05:32:00 -
[93]
I agree with some of the others in here, the color scheme is kind of godawful. It's way too bright for an Eve website, IMO, and the pink background burns. The huge text bugs me a bit too, but that might just be me.
Other than that, great job. I like the new layout, though I'm still a bit iffy on it compared to the old one.
One thing that was said that I think is worth saying again -- please try to make some consistency between your sites. Each one right now is completely different.
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Junky Juke
Gallente
|
Posted - 2011.06.17 06:44:00 -
[94]
We - want - it - black!!! We - want - it - black!!!
Eve online has a beautifull, dark, sci-fi atmosphere... I think the site pages must reflect that.
Other:
The interface is a little confusing, I'd try to give more importance to the upper menu.
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Eval02
|
Posted - 2011.06.17 06:50:00 -
[95]
To all of you who are intimidated by mentally handicapped children like Lulzsec - please remember that CCP was only DDOSd, not hacked in any way and CCP disconnected all its services from the internet when it found out it was under attack. CCP is not Sony, and Lulzsec are trolls lacking any kind of balls.
But, nontheless, will there be an option to remove credit card info from CCP's servers?
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Lion Griffinsden
|
Posted - 2011.06.17 07:13:00 -
[96]
 DOing the epic wave - very nice, can't wait to see the overhaul go thru the rest of the websites.
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Terion Fierceglade
Gallente
Executive Outcomes
|
Posted - 2011.06.17 07:23:00 -
[97]
Edited by: Terion Fierceglade on 17/06/2011 07:24:28
Apart from it not looking like an EVE site anymore I thought it was really good. Much easier to navigate (even though it wasn't exactly hard before) and more buttons to click.
Edit: Clicking on the link in the Newsletter brings you to the old Account Management btw. Might be a good idea to change that.
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Yldrad
The Dandy KillerS
|
Posted - 2011.06.17 07:53:00 -
[98]
Originally by: CCP Spitfire
The EVE Online Account Management site has been improved to reflect modern web design standards both visually and in terms of usability.
Looks like Battle.net account management.
Btw with all your money money money DevBlog it's pretty clear that you love all Bobby Kotick related stuffs.
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Smoking Blunts
|
Posted - 2011.06.17 08:19:00 -
[99]
Edited by: Smoking Blunts on 17/06/2011 08:21:07
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Quadima
Gallente
|
Posted - 2011.06.17 09:33:00 -
[100]
The character images being used are the 128 pixel square ones, from the "image.eveonline.com" domain:
https://image.eveonline.com/Character/90081878_128.jpg
However, on the account home page they are scaled to 140x140 pixels, making the portraits look blurry and even disorted on older browsers ( and the in-game one ). Upscaling sux, always !
http://eve.wavetrex.eu/140x140.png
---
Perhaps leaving them at 128x128 and just spacing them out a bit more would be a nice idea from the design perspective?
HTML code being used now: <img height="140" width="140" title="Quadima" alt="Quadima" src="https://image.eveonline.com/Character/90081878_128.jpg">
HTML code suggested: <img title="Quadima" alt="Quadima" src="https://image.eveonline.com/Character/90081878_128.jpg" style='margin-right: 12px'>
|
Grimster
Reikoku
Cascade Imminent
|
Posted - 2011.06.17 10:14:00 -
[101]
Originally by: Perramas
I would like the ability to remove my credit card number and billing address from your system. You used to have that ability, why was it removed?
This.
CCP have now been demonstrated to be a high-profile target, I'd like to take steps to protect myself.
Much <3
_______________________________
|
Sakura Ren Fenikkusu
|
Posted - 2011.06.18 07:46:00 -
[102]
Edited by: Sakura Ren Fenikkusu on 18/06/2011 07:46:32
Originally by: Grimster
Originally by: Perramas
I would like the ability to remove my credit card number and billing address from your system. You used to have that ability, why was it removed?
This.
CCP have now been demonstrated to be a high-profile target, I'd like to take steps to protect myself.
Much <3
LOL...CCP isn't a "high-profile target". Lulzsec only DDoSed the servers, which is exactly the same as a 100k people trying to log in at once. CCP shut down the servers just as a precaution. As Lulzsec stated, they only DDoSed the server to **** us off and make us whine about the server being down.
Remember that the servers were not compromised from this attack, just lagged way the hell out.
Although I do agree with you and others about adding the ability to remove all Credit Card information from the site/database. It would definitely help protect people should the servers really be compromised.
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Dizirgee
Amarr
UnaLaLuna Inc.
|
Posted - 2011.06.18 09:39:00 -
[103]
New account page looks good. Right upon login I see status of my acc, subs interval and when exactly my account expire.
But is there a specific need why that popup bar saying "Please log in" or that password change failed etc, has to be pink ?
And how many passwords are kept in history? If I want to use password that I already used before, how many new passwords I have to use before I can reuse old one ?
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Salene Gralois
K-2
|
Posted - 2011.06.18 11:29:00 -
[104]
Originally by: Sakura Ren Fenikkusu
[
LOL...CCP isn't a "high-profile target". Lulzsec only DDoSed the servers, which is exactly the same as a 100k people trying to log in at once
Your sentence was incomplete. Here's the rest: again and again, at every other second for several hours on end.
It is not exactly the same. Have another cluestick.
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Mag's
the united
Negative Ten.
|
Posted - 2011.06.18 12:08:00 -
[105]
I have scripts from ru4.com blocked, but I can't say I'm happy they appear in the account management section.
TBH when I'm there, I only want scripts from you.
Originally by: Allestin Villimar
Also, if your bookmarks are too far out, they can and will ban you for it.
Originally by: Torothanax
Low population in w systems makes afk cloaking unattractive.
|
Hakaru Ishiwara
Minmatar
Republic Military School
|
Posted - 2011.06.18 13:21:00 -
[106]
Originally by: Mag's
I have scripts from ru4.com blocked, but I can't say I'm happy they appear in the account management section.
TBH when I'm there, I only want scripts from you.
Same with doubleclick.net and google-analytics.com.
Please pull out the 3rd party scripts from the account management area and do your metrics stuff in-house for this section.
And, to repeat myself, please change the behavior of the site to prevent a user from simply using their browser's back button to gain access to the last viewed account page after having logged out. Once I click the log out link, I expect to NOT have access to any of my account information w/o having first re-submitted my access credentials.
Originally by: Higgs Bison
How will EVE be affected if Dust is a flop?
|
Leocadminone
|
Posted - 2011.06.18 20:58:00 -
[107]
(1) YOU BROKE BUDDY INVITES. I get to the popup page, do the enter an email and select the character name (the select is a PAIN, took me a couple minutes to figure out how to use it as NOTHING SHOWS UP 'till you scroll down to where a selection is at, VERY POOR DESIGN there), hit the send invite button, it depresses - and NOTHING HAPPENS.
Also, where is the choice of PLEX vs. 30 days at?
(2) your "new visual standards" make the new version of account management VERY SLOW TO LOAD. "more graphics" is NOT always a good idea.
(3) Where is "hours for PLEX" at? I am forced to use that far too often after a huge patch, and now I can't find it at all.
Did y'all bother TESTING this "upgraded page" before you decided to inflict it on us? WAY TOO MANY ISSUES that should have been OBVIOUS if you actually TESTED this hunk of junk.
|
Dizirgee
Amarr
UnaLaLuna Inc.
|
Posted - 2011.06.18 23:01:00 -
[108]
Originally by: Leocadminone
(4) The "enter a character" part SPECIFIES that you will not be asked to do so every time. I have been asked to do so every time ever since you implimented this IRRITATING "feature" that adds ZERO to security. Are you ever going to FIX this issue? This is far from the first time I've brought it up, and I've PETITIONED it a couple times now only to get blown off about it.
I disagree with you on this point, I think it adds more than ZERO to security. This (afaik) happens only when you login from new IP. So in case somebody gets your login info somehow, they may not be able to login (given that they dont have API key/know what chars you have there) and do any harm to your account.
So imho I dont see any reason why this should be removed. And if you are everytime logging from different IP than well sry to say but its your problem. I safelly assume this is not case for majority of players.
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Conan Sinclair
Caldari
|
Posted - 2011.06.19 00:16:00 -
[109]
Edited by: Conan Sinclair on 19/06/2011 00:23:14
Edited by: Conan Sinclair on 19/06/2011 00:17:00
Wasn't there an option to place your account on hold without closing it? I don't see it now and was thinking of using that option next week if I found it difficult to run CQ with my current system.
Update: Disregard my previous question. I found an answer.
|
SillyWaif
Galactic Kingdom
|
Posted - 2011.06.19 10:44:00 -
[110]
CCP Spitfire,
still got some unexpected behavior with the account management, like 'undo cancel subscription' menu item on an active account.
So are you still keeping an eye on this thread? Otherwise i'll bugreport it if that is at all possible...
SillyWaif
|
Geksz
Minmatar
|
Posted - 2011.06.19 15:03:00 -
[111]
Buddy invite SEND button not working!
Using Firefox 4.
Already petitioned.
|
Karl Weyland
|
Posted - 2011.06.19 22:20:00 -
[112]
Edited by: Karl Weyland on 19/06/2011 22:21:40
It's a nice change, I like it.
Keep up the work. |
Aerethir
Gallente
|
Posted - 2011.06.20 14:59:00 -
[113]
Will it be possible to keep one's billing cycle, but change the CC card info? As I understand it now, one would have to cancel a billing cycle and create a new one. Will those two billing cycles connect seamlessly, or would one have to wait until a day before next billing to end and create a new cycle? Good to know if for example one loses the card and have to close it at the bank and get a new one.
|
Aerethir
Gallente
|
Posted - 2011.06.20 15:01:00 -
[114]
Originally by: Hakaru Ishiwara
Originally by: Mag's
I have scripts from ru4.com blocked, but I can't say I'm happy they appear in the account management section.
TBH when I'm there, I only want scripts from you.
Same with doubleclick.net and google-analytics.com.
Please pull out the 3rd party scripts from the account management area and do your metrics stuff in-house for this section.
And, to repeat myself, please change the behavior of the site to prevent a user from simply using their browser's back button to gain access to the last viewed account page after having logged out. Once I click the log out link, I expect to NOT have access to any of my account information w/o having first re-submitted my access credentials.
Also, this^^
|
|
CCP Alice
Caldari
C C P Alliance
|
Posted - 2011.06.20 17:53:00 -
[115]
Once again myself and the team working on this thank you for all your comments and feedback. There's been some really good points raised here that we are definitely taking on board for future fix updates and features :)
Just to follow up on a couple of specifics:
- There were some Internet Explorer 7/8 issues that have now been resolved
- We fixed the clicking back after logging out issue - you'll have this update very soon
- I had the relevant people investigate and confirm that the SSL certificate is correct and valid. If you are having issues relating to SSL certificates for any our websites, please submit a petition straight away to Customer Support for assistance
Thanks!
|
|
Fu Young
|
Posted - 2011.06.21 02:02:00 -
[116]
after cancelling account, am i still able to subscribe if i change my mind come the expiration date?
also, i do not like having credit card info being stored
is it possible to remove that or only with cancellation?
|
Shikei Furry
|
Posted - 2011.06.21 17:00:00 -
[117]
Pink stuff has to go.. as fast as possible..
Where did the remaining hours go? I actually have had use of that multiple times.
Why does it look like battle.net or something created by codemasters? I dont like it. Darken it down and make it look like EVE again please. |
LilCrusha
|
Posted - 2011.06.24 00:19:00 -
[118]
Like how I have to use Internet Explorer instead of Firefox to even get the option to unsubscribe or change subscription method under the Game Time tab, good business move there.
|
|
CCP Alice
Caldari
C C P Alliance
|
Posted - 2011.06.24 12:02:00 -
[119]
Originally by: LilCrusha
Like how I have to use Internet Explorer instead of Firefox to even get the option to unsubscribe or change subscription method under the Game Time tab, good business move there.
What version of Firefox are you using? So I can have this checked out and if there is a bug there we'll get it into the fix queue.
Thanks
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Leocadminone
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Posted - 2011.06.24 18:49:00 -
[120]
I'm still looking for where the allegeded "improvement" in this new version of Account Management is at.
The new page is SLOWER TO LOAD (which is saying a lot, the OLD page was bloody slow), the layout quite bluntly looks like it was designed by a child, the text being SO bloody huge makes teh pages so bloody huge they don't fit on a 1600x1200 screen any more and makes them a LOT slower to use.
The pulldown stuff like when you try to enter your birthdate on the new account page is INVISIBLE until you scroll over it - that's not "modern design", that's bloody INCOMPETANT PROGRAMMING, and the OLD site did not do that - just for one example of an issue I've seen that sticks in my mind.
IMO this "new improved page" was a total waste of time and effort on CCPs part, and does NOTHING to actually improve it's usability, and in the case of the "popup" junk it's a lot HARDER to read due to the transparent background the "popup" stuff uses.
I dunno what "manual of modern web site design" CCP is claiming to go by, but if this new page is an example than the manual in question must have been written by someone that's never had the chance to USE a well-designed USABLE website.
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Leocadminone
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Posted - 2011.06.24 18:55:00 -
[121]
Originally by: Dizirgee
Originally by: Leocadminone
(4) The "enter a character" part SPECIFIES that you will not be asked to do so every time. I have been asked to do so every time ever since you implimented this IRRITATING "feature" that adds ZERO to security. Are you ever going to FIX this issue? This is far from the first time I've brought it up, and I've PETITIONED it a couple times now only to get blown off about it.
I disagree with you on this point, I think it adds more than ZERO to security. This (afaik) happens only when you login from new IP. So in case somebody gets your login info somehow, they may not be able to login (given that they dont have API key/know what chars you have there) and do any harm to your account.
So imho I dont see any reason why this should be removed. And if you are everytime logging from different IP than well sry to say but its your problem. I safelly assume this is not case for majority of players.
They log into the game - only need account name and password for that.
They get a character name from that.
They now have the same access to your account management page they would have if the character check didn't exist.
Like I said, ADDS ZERO TO ACCOUNT SECURITY.
BTW - when I peritioned about this, the GM flat out admitted it wasn't about security, it was some sort of scheme to prevent phishing or some such.
It also is WAY TOO SENSITIVE to "ip changes", as I've not moved or changed my IP address in months yet it STILL triggeres EVER TIME I GO TO ACCOUNT MANAGEMENT. THAT is what's ****ing me off the most about this worthless waste of time - it's CLAIMS it won't ask every time, but it DOES IN FACT ask ever time, which adds up to a significant waste of my time since they added it.
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Pavel Bidermann
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Posted - 2011.06.28 06:11:00 -
[122]
Why can't we remove our credit card information? I don't want it on your servers. Really need to be able to scrub the account info.
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Hakaru Ishiwara
Minmatar
Republic Military School
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Posted - 2011.06.28 19:47:00 -
[123]
Originally by: CCP Alice
Once again myself and the team working on this thank you for all your comments and feedback. There's been some really good points raised here that we are definitely taking on board for future fix updates and features :)
Just to follow up on a couple of specifics:
- We fixed the clicking back after logging out issue - you'll have this update very soon
Thanks!
Great to see this one resolved.
I was able to use my browser's history (both page browsed and forum data entry) to re-gain access to my account information with the ability to take actions w/in the acct management section.
While this is getting down to the details of browser security configuration (turning off form field entry history in FireFox), it is still worth mentioning.
Steps to reproduce:
1) Access Account Management section with legit credentials.
2) Browse to one or more pages w/in the section.
3) Click the log out link.
4) Use the browser's history page listing and return to one of the Account Management pages. Click Yes / OK when FireFox asks if you want to resubmit the form.
OS: Windows Vista 64-bit
Browser: FireFox 3.x
Hmmmm. Now I am unable to repeat the above steps.
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Blitzproxy
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Posted - 2011.06.29 09:41:00 -
[124]
PLEASE read the damn petition from this toon you ccp mugs
all i did was try to transfer a toon from one account of mine to another account of mine .... your site does not accept my visaDEBIT card but eventually took the 20 finally from a mastercard .... yep you got the 20 <<<
THEN YOU LOCKED THE ACCOUNT >>>>>> WTF
i know that maybe after trying soooo many times - well 4 times - somehow it must of triggerd some account security type crap ... but i can tell ya all is well k
please turn my stuff back on .... k .... K
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Laedy
Genos Occidere
HYDRA RELOADED
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Posted - 2011.07.07 05:15:00 -
[125]
It should be pretty obvious why people want the ability to remove their credit card details from their accounts.
You still have not given us a decent answer as to why this function is no longer available.
I do not wish to cancel my account, and I do not presently wish the to put a plex to activate my account either. I just want the ability to take my credit card details so that the account can run out naturally and then I will reactivate it with a plex at my own time.
If I go ahead and activate it with a plex right now, and then the plex runs out... guess what??? You'll go right ahead and charge my credit card again! I simply want my credit details taken off your site, why is this so difficult to understand?
We shouldn't be having to waste your GM's times by filing petitions about this sort of thing.
Can a dev please give us a clear answer regarding this issue?
My EVE blog http://laedyinred.blogspot.com/
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CCP Zymurgist
Gallente
C C P
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Posted - 2011.07.07 15:14:00 -
[126]
GM Karidor told me that if you wish to remove your credit card information from your account you can do so by ether cancelling your account or changing the payment method. If you cancel the subscription, once your time runs out your CC information will be gone and until that point you will be able to cancel the cancellation without having to reenter your data.
Zymurgist
Community Representative
CCP NA, EVE Online
Contact Us |
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mkint
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Posted - 2011.07.07 15:49:00 -
[127]
Originally by: CCP Zymurgist
GM Karidor told me that if you wish to remove your credit card information from your account you can do so by ether cancelling your account or changing the payment method. If you cancel the subscription, once your time runs out your CC information will be gone and until that point you will be able to cancel the cancellation without having to reenter your data.
Hmm... All I see in account management is "buy more time" and "stop buying time" and no "change payment method." I would like to assume this is a malicious plan by an evil corporation (yes I believe CCP has gone evil), except I know how incompetent your web team really is, so it's probably a 50/50 chance on that. Either way, your statement is still unclear... in the old system to switch to plex, you'd have to cancel your account. With your wording you are suggesting that the only way to remove our credit card details from the hands of evil men is by leaving EVE forever and praying that they honor what they've said. So... is it impossible to remove our credit card information and pay with PLEX instead?
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Laedy
Genos Occidere
HYDRA RELOADED
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Posted - 2011.07.10 09:25:00 -
[128]
Edited by: Laedy on 10/07/2011 09:26:10
Originally by: CCP Zymurgist
GM Karidor told me that if you wish to remove your credit card information from your account you can do so by ether cancelling your account or changing the payment method. If you cancel the subscription, once your time runs out your CC information will be gone and until that point you will be able to cancel the cancellation without having to reenter your data.
Thanks for the answer CCP Zymurgist, I appreciate it <3 |
Heavenly Blues
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Posted - 2011.07.11 02:03:00 -
[129]
Thanks for making the mass exodus more visually appealing.
Now that you have your site on par with 'modern design standards both visually and in terms of usability' you should do the same with your ships in space game play.
Adding over the top cash shop items is not modernizing, just so you know. I know how terrible you Icelanders are at economics.
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REEPO
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Posted - 2011.07.11 06:58:00 -
[130]
Brilliant! After 8 years playing Eve, I log in today to cancel my 2 quarterly direct debits, and the account management page is down. CCP, you really are a bunch of clowns.
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Esharan
Caldari
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Posted - 2011.07.14 03:16:00 -
[131]
I also ****ING hate this new account management page. I just tried to cancel my sub and theres no longer a simple button to do that??!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!
Also where do I change my CC info ???
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Vyncente
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Posted - 2011.07.14 22:16:00 -
[132]
I have been trying and trying to buy plex today with a vanilla mastewrcard giftcard and even though the info is correctly entered it is not authorizing it. The mastercard site shows 100 dollar balance. I called them they have no idea why it isnt being authorized. I submitted a petition but it has yet to be answered. I have used gift cards before so I am aware of how to do it. No hurry..............................
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Shanis Sifat
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Posted - 2011.07.17 15:03:00 -
[133]
Edited by: Shanis Sifat on 17/07/2011 15:03:21
There is no way to cancel my subcription on the Account management page. Not even if you go into the change payment option, and try to change the info, it still has my debit card info there after i change it to something else.
Though I'm not 100% sure, I presume this is completely illegal both where I live, and on Iceland, and in fact smells of "scam".
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Sum Dumfoo
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Posted - 2011.07.19 01:42:00 -
[134]
Originally by: CCP Alice
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
There is no available link under "Game Time" to cancel subscription. The only links available are to changle payment plan and active codes and such.
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