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Alexei Djukov
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Posted - 2005.05.18 12:40:00 -
[31]
Edited by: Alexei Djukov on 18/05/2005 12:49:30
Hey, all have to say is....check this crap out
I STILL want that GM fired for incompetense.
Basicly, what he did was, respond to my "stuck" petition, by moving me WITHOUT MY SHIP, to a station. When I logged back in, my apoc had been picked up by another player, had this player not been a very honest alliance mate, my ship would have been untraceably removed from the game.
A swift kick in the gonads is what that GM deserves. (GM Gusto)
*snip*
Disclosing private correspondence with GMs on the forum is not allowed. - Sherkaner
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My Excel Sheet
Black Lance Forums |
Maya Rkell
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Posted - 2005.05.18 12:40:00 -
[32]
Heck, they won't reimbuse when concord ganked my ship for warp scrambling someone in Empire.
The trick being that I wasn't *carrying* a warp scrambler and a pilot I "targeted" saw the same message I did.
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
Maya Rkell
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Posted - 2005.05.18 12:41:00 -
[33]
 Originally by: Burga Galti
Ships Lost : Too many
Ships petitoned : 0
Ships Reimbursed : 1 (Domi with a cargo of Zydrine I lost during the exodus transition phase)
I see no problems 
Yep. They should reimburse for any lag after this HUGE precident. WTG punishing the cautious.
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
Tophereon
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Posted - 2005.05.18 12:45:00 -
[34]
Ships lost due to lag or bugs: 5
Petitions: 5
Ships replaced: 5
2 BS, 1 Cruiser, 2 HACs
I even got my Eagle back that fired on someone in empire without me touching the keyboard! Which was very weird!
As said above.... write a nice calm post, with lots of links to chats and game logs.
I have never been unhappy with any questions or petitions to ccp. Its a shame your experience isn't the same mate... :(
TOph.
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Grimwalius d'Antan
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Posted - 2005.05.18 12:50:00 -
[35]
Originally by: Alexei Djukov
I STILL want that GM fired for impotense.
...
A swift kick in the gonads is what that GM deserves.
Dude, that doesn't make any sense. At most, it would mean you wanna fire him for sudden lack of potency after you've kicked him in the nuts. You deserve no better help in the future having that attitude.
Oh well, can't go too off topic, so I'll just say this : I won't petition at any time because I know it will be my own damn fault if Im undocked when the server starts coughing. Slightest sign of trouble I warp out and dock, and so far I havn't lost anything but a few drones to server problems.
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Maya Rkell
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Posted - 2005.05.18 12:52:00 -
[36]
Originally by: Tophereon
Ships lost due to lag or bugs: 5
Petitions: 5
Ships replaced: 5
2 BS, 1 Cruiser, 2 HACs
I even got my Eagle back that fired on someone in empire without me touching the keyboard! Which was very weird!
!!!!!!!!!!!!!!
I got this (with a warp scramble message and no scrambler MOUNTED) and they refused...sigh...
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
MaiLina KaTar
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Posted - 2005.05.18 12:53:00 -
[37]
Edited by: MaiLina KaTar on 18/05/2005 12:54:01
Lost 2 ships to lag so far and got both of them replaced.
You can always blame people without giving them a chance to prove that you're wrong though. Seems to be common practise these days 
Mai's Idealog |
Carla Jackson
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Posted - 2005.05.18 12:54:00 -
[38]
Ships lost to bugs: 2 (bugged level 2 story mission that had a level 4 multi-bs target)
Ships petitioned: 2
Ships returned: 2
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Alexei Djukov
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Posted - 2005.05.18 13:06:00 -
[39]
Ye ye, figures you'd see my typo before I edited it eh Grim? :p
Still, read thru the GM responses, god I was ****ed off at the both of them that day.
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My Excel Sheet
Black Lance Forums |
Righteous Fury
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Posted - 2005.05.18 13:13:00 -
[40]
I've lost quite a few ships to bugs and only ever had one or two replaced, its even more irritating where a friend and I will lose a ship at the same time to the same bug, and then he'll get reimbursed and I won't.
GM intervention has really been hit or miss, its vaugely irritating.
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Ikvar
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Posted - 2005.05.18 13:21:00 -
[41]
The fact of the matter is client side problems can't be proved, server problems are logged by CCP and therefore can. **** if you could get ships back for client side problems I'd peitition every single ship I lost and get them back 
_________________
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Andy Roo
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Posted - 2005.05.18 13:32:00 -
[42]
Lost 1 cruiser to server crash, got reimbursed within hours.
Lost another to the Caldari Navy blowing me up mid warp...no idea why they just did, got reimbursed.
Lost another 2 to some other bugs, cant remember what it was, but both were reimbused.
All were done fast and nice, although this was about a year ago now. Nowadays the response time is around a week, but ive not lost a ship to a bug in ages so its not that important.
Its worse now than it once was.
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Not from Omicron Persei 8. |
GM Ender
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Posted - 2005.05.18 14:11:00 -
[43]
"Nowadays the response time is around a week"
Nowadays the response time is less than a day for "other" petitions, and less than 20 minutes for everything else thankyouverymuch.
It would be much easier for us to just reimburse blindly; "here's your ship, have a nice day". EVE would be ruined within weeks. With nobody sustaining any permanent losses, who would go to war? who would bother with PVP? Not even mentioning the fact that if it happens client side, there is no way for us to verify what happened. It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure. We try to help as much as we can. Unfortunately, we can't always. Thankfully, most players understand that.
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MutationZ
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Posted - 2005.05.18 14:15:00 -
[44]
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
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mahhy
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Posted - 2005.05.18 14:16:00 -
[45]
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
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Jiggy
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Posted - 2005.05.18 14:23:00 -
[46]
Originally by: mahhy
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
I like my face, what happened to your hair btw?
Anyway, as far as I can see it if theres something obvbiously wrong with the server you will have no problem getting your ship back , but if theres something not so obvious you sometimes have to keep at them to look harder as happened when my brother got warp scrambled at 50km by standard rats.
But if its client side the server logs wont show anything and it would be the fault of your connection pc or install anyway and not CCPs.
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Archa
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Posted - 2005.05.18 14:55:00 -
[47]
Ships petitioned: 3
Ships lost due to server side bug: 2
Ships reimbursed due to server side bug: 2
Ship lost due to client crash to desktop: 1
Ship reimbursed due to client crash to desktop: 0
In case you were wondering, ccp can't see if you had lag. Therefor they can't reimburse it.
Petition system gets abused by everyone out there hoping they can get their ship back.
So here is the warning to all who lose their ships to a screwup or a clientside error:
You wont get it back
Stop wasting the people at ccp's time.
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Sensor Ghost
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Posted - 2005.05.18 15:25:00 -
[48]
maybe I'm just lucky, but every time I've lost ships to bugs I've had them replaced...
I had 2 megathrons to cap bug, got them both back, lost an enyo (when the were brand new) to a jump bug, lost another megathron to still being jammed although the frig that was scrambling me and been popped, but yeah. Lucky me never heard the words "tough do-do, the logs dont show anything strange"
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Dirtball
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Posted - 2005.05.18 15:38:00 -
[49]
Edited by: Dirtball on 18/05/2005 15:40:45
Ships lost: a ton
Pods Lost: a fair amount
skill points lost: 132,000 (i think)
Ship petitions: 0 (maybe 1 can't remember though)
pods petitions: 1 "stargate jump in progress"
skill points petitioned: 12000
Ships returned: 2  thanks exodus patch
pods petition returned: 0
skill points returned: 0
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Riddari
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Posted - 2005.05.18 15:43:00 -
[50]
Originally by: GM Ender
It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure.
DAMN RIGHT THATS FOR SURE!
The Overview bug "War targets but war ended a minute earlier while overview isn't fixed and so they appear valid war targets" for example cost my alliance 5 battleships one day in Yulai.
The opponents later admitted in private conversations that they knew that we had not relogged since the war became inactive (we had 12 active wars at the time) and so did their best to find us and present themselves to us to get shot at.
Which they did, and which is what happened.
And CCP's Game Masters helpful reply?
"Check your overview settings"
It's a known bug, 12 different gang members all saw them as hostile and one even relogged straight after the incident and STILL saw the corporation as being a war target and took a screenshot to prove it.
But oh no, it's a known client side bug which can't be proven it seems.
We've long since replaced ships and modules but it doesn't inspire trust in the petitioning process nor the GMs abilities nor CCPs methods when such a simpleton answer is given for a known, documented bug which is exploited by dishonorable war opponents (Captain Morgans Society to be exact).
¼©¼
a history |
Jane Vladmir
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Posted - 2005.05.18 16:15:00 -
[51]
I believe the customer support groups work as CCP's lawyers aswell, so keep your comments clean.
Well they seem that way, if they can't "prove something wrong happent with their stuff and that the logs show it" it's clearly not their problem.
I mean, maaaybeee you just wanted to lock that station and shoot it, maaaaybeee you thought it was a blinking red afk war titan which just spewed your megathron battleship out of its drone bay.
They can't see anything else with their logs
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Akaviri
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Posted - 2005.05.18 16:45:00 -
[52]
Ships Petitioned: 0
Ships Reimbursed: 1
I was surprised at getting a ship back once, especially since I never petitioned a loss.
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`````` /` `````` )
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((____| `` )_--\ \_-`(x.x)
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Jacques Archambault
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Posted - 2005.05.18 17:02:00 -
[53]
Just a gentle reminder to all the people in here, please keep your comments polite and constructive, despite any frustrations you may have. Trolling and/or flaming does not enhance your line of argumentation.
Thank you
{The Forum Rules} | {Email Us!} |
Roshan longshot
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Posted - 2005.05.18 19:03:00 -
[54]
Originally by: MutationZ
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Look in the post above. Perhaps a reformat or system cleanup is overdue or other conflicts are causing problems.
My computer has CTD'd / lagged me out twice.
Same here but the megathron was returned/sold/returned/loss/returned/ and finally sold again. Still keep looking over my shoulder to make sure that damn thing is not sneaking around the station.....
Free-form Professions, ensure no limetations on professions. Be a trader, fighter, industialist, researcher, hunter,pirate[/i] or mixture of them all.
[i]As read from the original box and from this site.
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Fuse
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Posted - 2005.05.18 19:22:00 -
[55]
Originally by: GM Ender
"Nowadays the response time is around a week"
Nowadays the response time is less than a day for "other" petitions, and less than 20 minutes for everything else thankyouverymuch.
It would be much easier for us to just reimburse blindly; "here's your ship, have a nice day". EVE would be ruined within weeks. With nobody sustaining any permanent losses, who would go to war? who would bother with PVP? Not even mentioning the fact that if it happens client side, there is no way for us to verify what happened. It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure. We try to help as much as we can. Unfortunately, we can't always. Thankfully, most players understand that.
I don't believe eve will be ruined by replacing one ship a year. You have to look at the history of the player. I lost a ship due to lag and ya whatever I was told no repeatedly that was 1.5 years ago. I haven't lost many since then.
0.o It's not you... no wait it is you. |
Icarus Starkiller
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Posted - 2005.05.18 19:37:00 -
[56]
Originally by: MutationZ
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Ship losses to date = *cry* Too many.
Ship losses petitioned = 6
Ships replaced = 5
Ships lost to screaming in your face bugs: more than 6. (usually lag out). But the 'lock enemy ship & engage gate' is a popular one. Likewise 'load empty weapons & get shot down by station sentries' That was was confusing.
Bugs happen, but clarity in wording your petition as to what was going on at the moment helps with the reimbursment process. Won't say anything about the GM side of that...
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Capt Hindgrinder
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Posted - 2005.05.18 21:19:00 -
[57]
Losses to date: Lost count
Petitions: 3
Replaced Ships: 1
GM's Destroying my POS:1
GM's Replacng POS:1
Complaints: 1. The automated e-mail peition system is far too "canned". QA should take a hard look at the petition process and eliminate unneeded requests for tech support (ie Dx logs, reply between -> here and there <-, "if we don't hear from you in 48hrs we will assume it's fixed.." and finally...more empathy statements. Keep in mind that many of your customers are aggrovated Americans who by their very nature only want to complain once before they start thinking of bombing you....they need LOTS of semi-sincere empathy. :)
C.H.
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Eris Discordia
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Posted - 2005.05.18 21:21:00 -
[58]
Originally by: mahhy
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
*Cough*
Is there a problem that we need to discuss? Hmmmm?
I ♥ my pink dreadnought of pwnage
Mail [email protected] if you have any questions. |
Selim
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Posted - 2005.05.18 23:47:00 -
[59]
I haven't petitioned in ages since whenever I lose a ship to a bug, and petition it, the GM's say they can't find anything wrong.
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