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Linxara Abateh
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Posted - 2005.05.18 06:39:00 -
[1]
Edited by: Linxara Abateh on 18/05/2005 06:40:52
Edited by: Linxara Abateh on 18/05/2005 06:39:49
I lost another ship to a freaky bug today. Any other player would try his luck with petitioning for reimbursement, but I won't... maybe you're starting to wonder why?
because I already know the canned answer I'll get. "Sorry, we cannot prove that you lost your ship because of an issue with Eve". its the answer I got for damn near every one of my reimbursment petitions. client freezes, lose ship, petition? DENIED. client lags, lose ship, petition? DENIED. client crashes in belt with rats, lose ship, petition? DENIED. time and time again, ships are lost to bugs beyond player control.
aren't you ashamed? aren't you ashamed that a part of your customer service is so worthless that some players are simply not using it knowing that trying is a waste of time. the work of the GMs running the ships reimbursment department could easily be filled with a mail bot that waits six days to answer a help request, only to reply to any complaint with "we r sorry but we cant prove ur ship was lost bcuz our game sux"
please. if you are going to suck this much, at least remove the reimbursment option altogether and stop ****ing me off by refusing to return ships lost to client screwups just because "you can't prove it" even though the server is on fire. go to a complete no reimbursment system, because if i have to suffer with this crap client then so should everyone.
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Fuse
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Posted - 2005.05.18 06:42:00 -
[2]
Jedi mind trick... Lock thread. 
0.o It's not you... no wait it is you. |
Discorporation
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Posted - 2005.05.18 06:55:00 -
[3]
Client freezes, Client lags, Client screwups.
I discern a pattern 
[Heterocephalus glaber]
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MutationZ
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Posted - 2005.05.18 07:02:00 -
[4]
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Look in the post above. Perhaps a reformat or system cleanup is overdue or other conflicts are causing problems.
My computer has CTD'd / lagged me out twice.
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Lorth
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Posted - 2005.05.18 07:08:00 -
[5]
 Originally by: Discorporation
Client freezes, Client lags, Client screwups.
I discern a pattern
Me too... Seriously, CCP probably can not log what exatly your client is going through at the time. And the GM's are under very strict rules as to what they can reimperse and what they can not. My experiance has shown when its a fault with the server, such as a node crash, or a known bug, you'll get your stuff back. Other wise, the fault can be deemed to have come from your client, your connection, or both.
And you don't want a ship back that you have already lost. They are already dead, and thus a curse. No one wants to fly around in a ghost ship anyways.
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Lufio II
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Posted - 2005.05.18 07:08:00 -
[6]
Ships lost = not so many as poster before most likely
petitioned = 1
reimbursed = 1
Maybe there's something in your writing style which made them switch to DENIED. Whatever, my experiences with customer services have been quite good and friendly so far.
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mahhy
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Posted - 2005.05.18 07:08:00 -
[7]
Originally by: Linxara Abateh
client freezes, lose ship, petition? DENIED. client lags, lose ship, petition? DENIED. client crashes in belt with rats, lose ship, petition? DENIED. time and time again, ships are lost to bugs beyond player control.
And a lot of those, if not all of them could be beyond CCPs control too! Its the internet afterall. Or your PC (i know i know, you'll say its not!). Or a funky router between you and TQ. Or a freak solar storm that affected the internet. Or, or, or, or.
So if all these client crashes/lag/freezes are not CCPs fault, why would they reimburse?
When its provably their problem, they do reimburse.
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Grimwalius d'Antan
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Posted - 2005.05.18 07:30:00 -
[8]
Don't go out when instability may be imminent. I never experience sudden extreme issues, it often creeps up on you slowly enough to let you see it coming, and thus allowing you to move to a safe place. A crash to desktop may be hard to predict, but most of the time I find that it isn't a server side problem, so it is totally up to you. If your connection is dodgy, it is your choice to be using it, not CCP. If you've got a few hundred viruses and spywares, it is your problem, not CCPs.
Ship reimbursement is a generous feature, but you're not in a position to make any demands out of it. It is like taking a ride with the bus; Pay or leave, the bus company does not owe you anything if the bus is late, it is your choice to hop on when it arrives and pay for the ride.
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Gungankllr
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Posted - 2005.05.18 07:30:00 -
[9]
I lost my Raven yesterday with 800 million ISK worth of mods on it yesterday due to a server freeze/glitch.
I petitioned, and got my ship back.
I've found that if you make an articulate, calm post without 300 uses of the phrase "OMG!" you are far more likely to get your ship back.
I also included 7 hyperlinks of different threads complaining of lag, freezes and other problems.
www.hadean.org
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Shayla Sh'inlux
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Posted - 2005.05.18 07:38:00 -
[10]
And here I am thinking this thread was about how you not using the ship reimbursement petition because the only way to lose a ship due to server or client issues is because you got into a situation you shouldn't be in in the first place, or because you don't fly ships you can't afford to lose.
But no, it's just another whine thread.
IMO CCP should never reimburse ships under any circumstances. If your precious 1,5b Raven explodes at least you got something to grind missions for ;-)
It has become a trend that everytime someone loses a ship in a non-PvP situation (heck some even petition for PvP losses) you send in a petition and get your ship back, free of any penalty.
Go play WoW if you want PvE content with no death penalty. I hear it makes a good single player game.
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"Do you really think that's air you're breathing?" |
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Arcticblue2
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Posted - 2005.05.18 07:55:00 -
[11]
Well I have petitioned some of the times when I lost my ships due things like LAG or other stuff I felt I was not in control of.
Like one time (at bandcamp...) I lost my Raven at a lvl 4 mission, thing is I lost it because the power in my entire town went off just as I was warping in to the battle.
When the power came back on I logged on and hoped for the best, my ship warped back into fight with no shield and no armor and little hull and got blown to pieces long before I could align for warp and get out there.
Ofcourse I would not get my ship back because that is a situation that was NOT created by CCP.
I did petitioned it and tried my luck but I quite understand why I did not get my ship back.
I have however got my ship back from several other occations when I lost it at missions and LAG killed it.
I have also not got my ship back from situations when I felt I should have got it back (lost a Large miningbarge when I attacked with drones the hauler in my gang, due to lag I did not see who I did target and I never got a message about if I really would shoot at friendlies or somethign like that).
All in all I would not complain about the service I get from CCP, I think they do a great job keeping this game running, and they have given me ships back when it was right.
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"When I was a child, I spoke as a child, I felt as a child, I thought as a child: now that I am become a man, I have put away childish things."
1 cor. 13:11 |
TIO 101
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Posted - 2005.05.18 08:00:00 -
[12]
stick to mining until u can afford to lose ships left right and centre, then, when ur client crashes bcos of your computer having incompatable drivers, you will take any loses on the chin 'like a man' and in this equal society in eve today, women should be able to take it on the chin also :P
h4xb4n
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Sillente NiKunni
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Posted - 2005.05.18 08:04:00 -
[13]
numbner of petition for reimboursement : 2
ship back : 1
the other it's my fault ...
great service CCP, no problem with that.
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Shimatu
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Posted - 2005.05.18 08:55:00 -
[14]
ships lost: far too many
ships petitioned: 1
ships reimbursed: 1.
loss a cerberus because i was attacked by concord. possibly for smartbombing a can, its hard to be sure. testing out my new cerby, go to complex, kill a few things with missiles, then hit the smartbomb because the drones are annoying me, concord turns up and proceeds to kill me. couldnt see that i'd done anything wrong (nothing on logs or anything) so petitioned it, and a few days later got it back with an apology for concords overenthusiasm :P so i guess ccp couldnt see that i'd done anything wrong either...
3-I's T2 sales can be found HERE
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ollobrains
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Posted - 2005.05.18 08:58:00 -
[15]
Mmm to original poster - hint instead of just combat join a few mining ops and even NPC goods hauling as well.
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pshepherd
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Posted - 2005.05.18 09:00:00 -
[16]
i lost my mining barge to 0.0 rats, however because it was during a stage of eve instability (laggy) they returned it instantly :)
GMs are great 
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SilKKZ the3rd
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Posted - 2005.05.18 09:08:00 -
[17]
Why petition at all.
Most likely the ship was meant to be destryed anyway.
Lost a harpy yesterday at a station after being dumb enough to blow a can up that was the remains of a poor wo/man's ship that couldn't handle the complex. Hold full, greed glowing I went to dump the newfound loot at a hangar and continue the glorious voyage.
When the pod saftely returned to a station I sat laughing my ass off at the incident.
**** happens. Deal with it. If anything were to last forever you wouldn't have it anyway.
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Kiiith
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Posted - 2005.05.18 09:12:00 -
[18]
Ships lost = 4 (only 1 to lag though)
petitioned = 1
reimbursed = 1
all good for me
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Kunming
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Posted - 2005.05.18 09:24:00 -
[19]
Last time I petitioned was for a ship that I lost to the gate bug (u jump "Jumping" but if someone was locking u, u still stay in the system..); it was during a new patch deployment and everyone was losing ships to this and getting reimbursed within couple days, so I got annoyed alil bit and petitioned. I had 4-5 autoresponses in around 2 weeks and then we get a patch deployed that fixes this bug.
Finally I get the answer and its something like this: "Sorry we cant reimburse you as this bug is no more present, so we assume u lost it through gameplay and that doesnt fit in our policy, etc etc" ...this was the most brain damaged answer I ever got!
Call it flaming, call it customer ****ed off, call it whatever u want, it was the last time I ever petitioned. Besides who needs CCP when we have SCC?
Intercepting since BETA |
Graelyn
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Posted - 2005.05.18 09:27:00 -
[20]
Originally by: Gungankllr
I lost my Raven yesterday with 800 million ISK worth of mods on it yesterday due to a server freeze/glitch.
I petitioned, and got my ship back.
I've found that if you make an articulate, calm post without 300 uses of the phrase "OMG!" you are far more likely to get your ship back.
I also included 7 hyperlinks of different threads complaining of lag, freezes and other problems.
You should really pay attention to this, it's in fact quite truthful from my experience.
Minister - Public Affairs
AEGIS MILITIA
ATCR Forums |
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Riddari
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Posted - 2005.05.18 09:35:00 -
[21]
Ships lost due to bugs, many of them very well known: quite a few
Ships petitioned: all of above
Ships replaced: 0
¼©¼
a history |
Manny Tanato
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Posted - 2005.05.18 09:36:00 -
[22]
I have never had an unpleasant experience with EVE customer support before. They seem to be nice and friendly and they are very professional. At least that's the impression I have of them.
You must understand those people handle hundreds of petitions a day and it can get tiresome. If you make a petition you must be friendly and professional yourself. I can understand if you write a petition in a bad frame of mind, it turns out abit harsh and curt and the customer support people can feel it.
Also if you petition, do attach the "history.txt" file and also the relevent "#errors b3106 2005.01.07 03.42.54.txt" file for them. Those are error logs on your client side. It helps them to compare with the server side logs, makes their job easier.
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Cmdr Patrick
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Posted - 2005.05.18 09:47:00 -
[23]
Ships lost... ... ... ...later
Rembursed:ONCE my lovly incurses that despite jumping managed to cloak and just sit invisibly and get spanked by a shinra enyo in 0.0! I also got a kessie remebursed cos someone bumped me... not alot but everything helps!
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Pehova Mindtriq
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Posted - 2005.05.18 09:47:00 -
[24]
I only use the petition system when im in a situation were i can't play, stuck at gate etc. Petition for shiploss due to a bug have so far given me 0 ships back, so i don't do it anymore. But Maybe i'll give it a chance when i lose my bs to a bug.
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Scorpyn
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Posted - 2005.05.18 09:50:00 -
[25]
Read this.
I usually don't play when the game gets too laggy, which is probably why I haven't encountered that many laggy situations. I've lost some frigs and cruisers to lag, but nothing I've bothered making a petition for so far.
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SinBin
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Posted - 2005.05.18 09:54:00 -
[26]
didnt we do this 1 last night ?.
Allways petition its a lottery
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Ill shutup the day CCP remove bookmarks |
Galk
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Posted - 2005.05.18 10:08:00 -
[27]
Edited by: Galk on 18/05/2005 10:09:04
Originally by: Manny Tanato
I have never had an unpleasant experience with EVE customer support before. They seem to be nice and friendly and they are very professional. At least that's the impression I have of them.
You must understand those people handle hundreds of petitions a day and it can get tiresome. If you make a petition you must be friendly and professional yourself. I can understand if you write a petition in a bad frame of mind, it turns out abit harsh and curt and the customer support people can feel it.
Lost many ships to what id term bugs, ships stuck in warp that get destoyed, lag glitches and disconnects that have resulted in blown ships.
Never petitioned once, despite people telling to make issue of it.
Still it is your right to see them as professional i spose. 
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Little wonder why people were, what this person was telling my friends: http://galk.50megs.com/logs/ |
Burga Galti
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Posted - 2005.05.18 11:59:00 -
[28]
Ships Lost : Too many
Ships petitoned : 0
Ships Reimbursed : 1 (Domi with a cargo of Zydrine I lost during the exodus transition phase)
I see no problems
Tales from the EVE Cluster |
Lorth
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Posted - 2005.05.18 12:09:00 -
[29]
Originally by: Cmdr Patrick
Ships lost... ... ... ...later
Rembursed:ONCE my lovly incurses that despite jumping managed to cloak and just sit invisibly and get spanked by a shinra enyo in 0.0! I also got a kessie remebursed cos someone bumped me... not alot but everything helps!
Why are you petitioning frig losses? While I have no problems with people petitioning a ship loss if they feel justified in doing so, I really fail to see why anyone would ever do so for a frig. To be frank, its a waste of both yours and the GM's time to do such a thing. Not to mention petition spamming makes you look bad, and ties up the GM's from doing more important things.
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Eraza
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Posted - 2005.05.18 12:29:00 -
[30]
Edited by: Eraza on 18/05/2005 12:30:35
i have never had anything but great help from the GMs, there are a few questions to ask yourself before filing a petition, and be honest with yourself, not greedy :)
#1, could this have been my fault?(pride often stabs us here, and we feel the need to blame someone else)
#2, is the loss worth petitioning for?(seriously, if you own like 8 battleships, and lose a normal crusier to a bug, please dont waste the GMs time)
#3, is this something that can be proved, or something that could be faked easily(seriously, many people find it handy to whine to the GMs about every single less they have, even if it's their own fault, ccp cant risk reimburisng those who are exploiting the GMs kindness.. yell at those *bleep*'s not ccp)
and last but not least, always be kind, polite, and rational, about petitions.
if you just yell "OMG BUG!!11 GIVE ME MY STUFF BACK!11!!" people will not be thrilled about helping you.. i know i wouldnt really WANT to help someone who would just yell at me and demand things.. dont forget that there is another human being on the other side of that petition :D
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Alexei Djukov
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Posted - 2005.05.18 12:40:00 -
[31]
Edited by: Alexei Djukov on 18/05/2005 12:49:30
Hey, all have to say is....check this crap out
I STILL want that GM fired for incompetense.
Basicly, what he did was, respond to my "stuck" petition, by moving me WITHOUT MY SHIP, to a station. When I logged back in, my apoc had been picked up by another player, had this player not been a very honest alliance mate, my ship would have been untraceably removed from the game.
A swift kick in the gonads is what that GM deserves. (GM Gusto)
*snip*
Disclosing private correspondence with GMs on the forum is not allowed. - Sherkaner
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My Excel Sheet
Black Lance Forums |
Maya Rkell
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Posted - 2005.05.18 12:40:00 -
[32]
Heck, they won't reimbuse when concord ganked my ship for warp scrambling someone in Empire.
The trick being that I wasn't *carrying* a warp scrambler and a pilot I "targeted" saw the same message I did.
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
Maya Rkell
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Posted - 2005.05.18 12:41:00 -
[33]
Originally by: Burga Galti
Ships Lost : Too many
Ships petitoned : 0
Ships Reimbursed : 1 (Domi with a cargo of Zydrine I lost during the exodus transition phase)
I see no problems
Yep. They should reimburse for any lag after this HUGE precident. WTG punishing the cautious.
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
Tophereon
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Posted - 2005.05.18 12:45:00 -
[34]
Ships lost due to lag or bugs: 5
Petitions: 5
Ships replaced: 5
2 BS, 1 Cruiser, 2 HACs
I even got my Eagle back that fired on someone in empire without me touching the keyboard! Which was very weird!
As said above.... write a nice calm post, with lots of links to chats and game logs.
I have never been unhappy with any questions or petitions to ccp. Its a shame your experience isn't the same mate... :(
TOph.
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Grimwalius d'Antan
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Posted - 2005.05.18 12:50:00 -
[35]
Originally by: Alexei Djukov
I STILL want that GM fired for impotense.
...
A swift kick in the gonads is what that GM deserves.
Dude, that doesn't make any sense. At most, it would mean you wanna fire him for sudden lack of potency after you've kicked him in the nuts. You deserve no better help in the future having that attitude.
Oh well, can't go too off topic, so I'll just say this : I won't petition at any time because I know it will be my own damn fault if Im undocked when the server starts coughing. Slightest sign of trouble I warp out and dock, and so far I havn't lost anything but a few drones to server problems.
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Maya Rkell
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Posted - 2005.05.18 12:52:00 -
[36]
Originally by: Tophereon
Ships lost due to lag or bugs: 5
Petitions: 5
Ships replaced: 5
2 BS, 1 Cruiser, 2 HACs
I even got my Eagle back that fired on someone in empire without me touching the keyboard! Which was very weird!
!!!!!!!!!!!!!!
I got this (with a warp scramble message and no scrambler MOUNTED) and they refused...sigh...
"As far as I can tell, It doesn't matter who you are, If you can believe there's something worth fighting for " - Garbage, "Parade" |
MaiLina KaTar
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Posted - 2005.05.18 12:53:00 -
[37]
Edited by: MaiLina KaTar on 18/05/2005 12:54:01
Lost 2 ships to lag so far and got both of them replaced.
You can always blame people without giving them a chance to prove that you're wrong though. Seems to be common practise these days 
Mai's Idealog |
Carla Jackson
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Posted - 2005.05.18 12:54:00 -
[38]
Ships lost to bugs: 2 (bugged level 2 story mission that had a level 4 multi-bs target)
Ships petitioned: 2
Ships returned: 2
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Alexei Djukov
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Posted - 2005.05.18 13:06:00 -
[39]
Ye ye, figures you'd see my typo before I edited it eh Grim? :p
Still, read thru the GM responses, god I was ****ed off at the both of them that day.
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My Excel Sheet
Black Lance Forums |
Righteous Fury
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Posted - 2005.05.18 13:13:00 -
[40]
I've lost quite a few ships to bugs and only ever had one or two replaced, its even more irritating where a friend and I will lose a ship at the same time to the same bug, and then he'll get reimbursed and I won't.
GM intervention has really been hit or miss, its vaugely irritating.
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Ikvar
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Posted - 2005.05.18 13:21:00 -
[41]
The fact of the matter is client side problems can't be proved, server problems are logged by CCP and therefore can. **** if you could get ships back for client side problems I'd peitition every single ship I lost and get them back
_________________
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Andy Roo
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Posted - 2005.05.18 13:32:00 -
[42]
Lost 1 cruiser to server crash, got reimbursed within hours.
Lost another to the Caldari Navy blowing me up mid warp...no idea why they just did, got reimbursed.
Lost another 2 to some other bugs, cant remember what it was, but both were reimbused.
All were done fast and nice, although this was about a year ago now. Nowadays the response time is around a week, but ive not lost a ship to a bug in ages so its not that important.
Its worse now than it once was.
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Not from Omicron Persei 8. |
GM Ender
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Posted - 2005.05.18 14:11:00 -
[43]
"Nowadays the response time is around a week"
Nowadays the response time is less than a day for "other" petitions, and less than 20 minutes for everything else thankyouverymuch.
It would be much easier for us to just reimburse blindly; "here's your ship, have a nice day". EVE would be ruined within weeks. With nobody sustaining any permanent losses, who would go to war? who would bother with PVP? Not even mentioning the fact that if it happens client side, there is no way for us to verify what happened. It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure. We try to help as much as we can. Unfortunately, we can't always. Thankfully, most players understand that.
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MutationZ
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Posted - 2005.05.18 14:15:00 -
[44]
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
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mahhy
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Posted - 2005.05.18 14:16:00 -
[45]
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
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Jiggy
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Posted - 2005.05.18 14:23:00 -
[46]
Originally by: mahhy
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
I like my face, what happened to your hair btw?
Anyway, as far as I can see it if theres something obvbiously wrong with the server you will have no problem getting your ship back , but if theres something not so obvious you sometimes have to keep at them to look harder as happened when my brother got warp scrambled at 50km by standard rats.
But if its client side the server logs wont show anything and it would be the fault of your connection pc or install anyway and not CCPs.
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Archa
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Posted - 2005.05.18 14:55:00 -
[47]
Ships petitioned: 3
Ships lost due to server side bug: 2
Ships reimbursed due to server side bug: 2
Ship lost due to client crash to desktop: 1
Ship reimbursed due to client crash to desktop: 0
In case you were wondering, ccp can't see if you had lag. Therefor they can't reimburse it.
Petition system gets abused by everyone out there hoping they can get their ship back.
So here is the warning to all who lose their ships to a screwup or a clientside error:
You wont get it back
Stop wasting the people at ccp's time.
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Sensor Ghost
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Posted - 2005.05.18 15:25:00 -
[48]
maybe I'm just lucky, but every time I've lost ships to bugs I've had them replaced...
I had 2 megathrons to cap bug, got them both back, lost an enyo (when the were brand new) to a jump bug, lost another megathron to still being jammed although the frig that was scrambling me and been popped, but yeah. Lucky me never heard the words "tough do-do, the logs dont show anything strange"
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Dirtball
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Posted - 2005.05.18 15:38:00 -
[49]
Edited by: Dirtball on 18/05/2005 15:40:45
Ships lost: a ton
Pods Lost: a fair amount
skill points lost: 132,000 (i think)
Ship petitions: 0 (maybe 1 can't remember though)
pods petitions: 1 "stargate jump in progress"
skill points petitioned: 12000
Ships returned: 2  thanks exodus patch
pods petition returned: 0
skill points returned: 0
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Riddari
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Posted - 2005.05.18 15:43:00 -
[50]
Originally by: GM Ender
It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure.
DAMN RIGHT THATS FOR SURE!
The Overview bug "War targets but war ended a minute earlier while overview isn't fixed and so they appear valid war targets" for example cost my alliance 5 battleships one day in Yulai.
The opponents later admitted in private conversations that they knew that we had not relogged since the war became inactive (we had 12 active wars at the time) and so did their best to find us and present themselves to us to get shot at.
Which they did, and which is what happened.
And CCP's Game Masters helpful reply?
"Check your overview settings"
It's a known bug, 12 different gang members all saw them as hostile and one even relogged straight after the incident and STILL saw the corporation as being a war target and took a screenshot to prove it.
But oh no, it's a known client side bug which can't be proven it seems.
We've long since replaced ships and modules but it doesn't inspire trust in the petitioning process nor the GMs abilities nor CCPs methods when such a simpleton answer is given for a known, documented bug which is exploited by dishonorable war opponents (Captain Morgans Society to be exact).
¼©¼
a history |
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Jane Vladmir
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Posted - 2005.05.18 16:15:00 -
[51]
I believe the customer support groups work as CCP's lawyers aswell, so keep your comments clean.
Well they seem that way, if they can't "prove something wrong happent with their stuff and that the logs show it" it's clearly not their problem.
I mean, maaaybeee you just wanted to lock that station and shoot it, maaaaybeee you thought it was a blinking red afk war titan which just spewed your megathron battleship out of its drone bay.
They can't see anything else with their logs
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Akaviri
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Posted - 2005.05.18 16:45:00 -
[52]
Ships Petitioned: 0
Ships Reimbursed: 1
I was surprised at getting a ship back once, especially since I never petitioned a loss.
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Jacques Archambault
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Posted - 2005.05.18 17:02:00 -
[53]
Just a gentle reminder to all the people in here, please keep your comments polite and constructive, despite any frustrations you may have. Trolling and/or flaming does not enhance your line of argumentation.
Thank you
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Roshan longshot
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Posted - 2005.05.18 19:03:00 -
[54]
Originally by: MutationZ
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Look in the post above. Perhaps a reformat or system cleanup is overdue or other conflicts are causing problems.
My computer has CTD'd / lagged me out twice.
Same here but the megathron was returned/sold/returned/loss/returned/ and finally sold again. Still keep looking over my shoulder to make sure that damn thing is not sneaking around the station.....
Free-form Professions, ensure no limetations on professions. Be a trader, fighter, industialist, researcher, hunter,pirate[/i] or mixture of them all.
[i]As read from the original box and from this site.
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Fuse
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Posted - 2005.05.18 19:22:00 -
[55]
Originally by: GM Ender
"Nowadays the response time is around a week"
Nowadays the response time is less than a day for "other" petitions, and less than 20 minutes for everything else thankyouverymuch.
It would be much easier for us to just reimburse blindly; "here's your ship, have a nice day". EVE would be ruined within weeks. With nobody sustaining any permanent losses, who would go to war? who would bother with PVP? Not even mentioning the fact that if it happens client side, there is no way for us to verify what happened. It could be your setup, your connection, a router issue, a cup of coffee spilled on the keyboard..who knows? Not us, that's for sure. We try to help as much as we can. Unfortunately, we can't always. Thankfully, most players understand that.
I don't believe eve will be ruined by replacing one ship a year. You have to look at the history of the player. I lost a ship due to lag and ya whatever I was told no repeatedly that was 1.5 years ago. I haven't lost many since then.
0.o It's not you... no wait it is you. |
Icarus Starkiller
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Posted - 2005.05.18 19:37:00 -
[56]
Originally by: MutationZ
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Ship losses to date = *cry* Too many.
Ship losses petitioned = 6
Ships replaced = 5
Ships lost to screaming in your face bugs: more than 6. (usually lag out). But the 'lock enemy ship & engage gate' is a popular one. Likewise 'load empty weapons & get shot down by station sentries' That was was confusing.
Bugs happen, but clarity in wording your petition as to what was going on at the moment helps with the reimbursment process. Won't say anything about the GM side of that...
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Capt Hindgrinder
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Posted - 2005.05.18 21:19:00 -
[57]
Losses to date: Lost count
Petitions: 3
Replaced Ships: 1
GM's Destroying my POS:1
GM's Replacng POS:1
Complaints: 1. The automated e-mail peition system is far too "canned". QA should take a hard look at the petition process and eliminate unneeded requests for tech support (ie Dx logs, reply between -> here and there <-, "if we don't hear from you in 48hrs we will assume it's fixed.." and finally...more empathy statements. Keep in mind that many of your customers are aggrovated Americans who by their very nature only want to complain once before they start thinking of bombing you....they need LOTS of semi-sincere empathy. :)
C.H.
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Eris Discordia
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Posted - 2005.05.18 21:21:00 -
[58]
Originally by: mahhy
Originally by: MutationZ
But you do admit that from an RP perspective you are totally biased against the Minmatar........right?
Isn't everyone? Only a Minnies mum could love a Minnie face
*Cough*
Is there a problem that we need to discuss? Hmmmm?
I ♥ my pink dreadnought of pwnage
Mail [email protected] if you have any questions. |
Selim
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Posted - 2005.05.18 23:47:00 -
[59]
I haven't petitioned in ages since whenever I lose a ship to a bug, and petition it, the GM's say they can't find anything wrong.
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