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Linxara Abateh
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Posted - 2005.05.18 06:39:00 -
[1]
Edited by: Linxara Abateh on 18/05/2005 06:40:52
Edited by: Linxara Abateh on 18/05/2005 06:39:49
I lost another ship to a freaky bug today. Any other player would try his luck with petitioning for reimbursement, but I won't... maybe you're starting to wonder why?
because I already know the canned answer I'll get. "Sorry, we cannot prove that you lost your ship because of an issue with Eve". its the answer I got for damn near every one of my reimbursment petitions. client freezes, lose ship, petition? DENIED. client lags, lose ship, petition? DENIED. client crashes in belt with rats, lose ship, petition? DENIED. time and time again, ships are lost to bugs beyond player control.
aren't you ashamed? aren't you ashamed that a part of your customer service is so worthless that some players are simply not using it knowing that trying is a waste of time. the work of the GMs running the ships reimbursment department could easily be filled with a mail bot that waits six days to answer a help request, only to reply to any complaint with "we r sorry but we cant prove ur ship was lost bcuz our game sux"
please. if you are going to suck this much, at least remove the reimbursment option altogether and stop ****ing me off by refusing to return ships lost to client screwups just because "you can't prove it" even though the server is on fire. go to a complete no reimbursment system, because if i have to suffer with this crap client then so should everyone.
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Fuse
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Posted - 2005.05.18 06:42:00 -
[2]
Jedi mind trick... Lock thread. 
0.o It's not you... no wait it is you. |
Discorporation
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Posted - 2005.05.18 06:55:00 -
[3]
Client freezes, Client lags, Client screwups.
I discern a pattern 
[Heterocephalus glaber]
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MutationZ
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Posted - 2005.05.18 07:02:00 -
[4]
Ships lost to date = lots
Ship losses petitioned = 1
Ships reimbursed = 1
No problems here. Thanks CCP for the great client service
Look in the post above. Perhaps a reformat or system cleanup is overdue or other conflicts are causing problems.
My computer has CTD'd / lagged me out twice.
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Lorth
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Posted - 2005.05.18 07:08:00 -
[5]
 Originally by: Discorporation
Client freezes, Client lags, Client screwups.
I discern a pattern
Me too... Seriously, CCP probably can not log what exatly your client is going through at the time. And the GM's are under very strict rules as to what they can reimperse and what they can not. My experiance has shown when its a fault with the server, such as a node crash, or a known bug, you'll get your stuff back. Other wise, the fault can be deemed to have come from your client, your connection, or both.
And you don't want a ship back that you have already lost. They are already dead, and thus a curse. No one wants to fly around in a ghost ship anyways.
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Lufio II
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Posted - 2005.05.18 07:08:00 -
[6]
Ships lost = not so many as poster before most likely
petitioned = 1
reimbursed = 1
Maybe there's something in your writing style which made them switch to DENIED. Whatever, my experiences with customer services have been quite good and friendly so far.
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mahhy
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Posted - 2005.05.18 07:08:00 -
[7]
Originally by: Linxara Abateh
client freezes, lose ship, petition? DENIED. client lags, lose ship, petition? DENIED. client crashes in belt with rats, lose ship, petition? DENIED. time and time again, ships are lost to bugs beyond player control.
And a lot of those, if not all of them could be beyond CCPs control too! Its the internet afterall. Or your PC (i know i know, you'll say its not!). Or a funky router between you and TQ. Or a freak solar storm that affected the internet. Or, or, or, or.
So if all these client crashes/lag/freezes are not CCPs fault, why would they reimburse?
When its provably their problem, they do reimburse.
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Grimwalius d'Antan
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Posted - 2005.05.18 07:30:00 -
[8]
Don't go out when instability may be imminent. I never experience sudden extreme issues, it often creeps up on you slowly enough to let you see it coming, and thus allowing you to move to a safe place. A crash to desktop may be hard to predict, but most of the time I find that it isn't a server side problem, so it is totally up to you. If your connection is dodgy, it is your choice to be using it, not CCP. If you've got a few hundred viruses and spywares, it is your problem, not CCPs.
Ship reimbursement is a generous feature, but you're not in a position to make any demands out of it. It is like taking a ride with the bus; Pay or leave, the bus company does not owe you anything if the bus is late, it is your choice to hop on when it arrives and pay for the ride.
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Gungankllr
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Posted - 2005.05.18 07:30:00 -
[9]
I lost my Raven yesterday with 800 million ISK worth of mods on it yesterday due to a server freeze/glitch.
I petitioned, and got my ship back.
I've found that if you make an articulate, calm post without 300 uses of the phrase "OMG!" you are far more likely to get your ship back.
I also included 7 hyperlinks of different threads complaining of lag, freezes and other problems.
www.hadean.org
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Shayla Sh'inlux
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Posted - 2005.05.18 07:38:00 -
[10]
And here I am thinking this thread was about how you not using the ship reimbursement petition because the only way to lose a ship due to server or client issues is because you got into a situation you shouldn't be in in the first place, or because you don't fly ships you can't afford to lose.
But no, it's just another whine thread.
IMO CCP should never reimburse ships under any circumstances. If your precious 1,5b Raven explodes at least you got something to grind missions for ;-)
It has become a trend that everytime someone loses a ship in a non-PvP situation (heck some even petition for PvP losses) you send in a petition and get your ship back, free of any penalty.
Go play WoW if you want PvE content with no death penalty. I hear it makes a good single player game.
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"Do you really think that's air you're breathing?" |
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Arcticblue2
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Posted - 2005.05.18 07:55:00 -
[11]
Well I have petitioned some of the times when I lost my ships due things like LAG or other stuff I felt I was not in control of.
Like one time (at bandcamp...) I lost my Raven at a lvl 4 mission, thing is I lost it because the power in my entire town went off just as I was warping in to the battle.
When the power came back on I logged on and hoped for the best, my ship warped back into fight with no shield and no armor and little hull and got blown to pieces long before I could align for warp and get out there.
Ofcourse I would not get my ship back because that is a situation that was NOT created by CCP.
I did petitioned it and tried my luck but I quite understand why I did not get my ship back.
I have however got my ship back from several other occations when I lost it at missions and LAG killed it.
I have also not got my ship back from situations when I felt I should have got it back (lost a Large miningbarge when I attacked with drones the hauler in my gang, due to lag I did not see who I did target and I never got a message about if I really would shoot at friendlies or somethign like that).
All in all I would not complain about the service I get from CCP, I think they do a great job keeping this game running, and they have given me ships back when it was right.
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"When I was a child, I spoke as a child, I felt as a child, I thought as a child: now that I am become a man, I have put away childish things."
1 cor. 13:11 |
TIO 101
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Posted - 2005.05.18 08:00:00 -
[12]
stick to mining until u can afford to lose ships left right and centre, then, when ur client crashes bcos of your computer having incompatable drivers, you will take any loses on the chin 'like a man' and in this equal society in eve today, women should be able to take it on the chin also :P
h4xb4n
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Sillente NiKunni
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Posted - 2005.05.18 08:04:00 -
[13]
numbner of petition for reimboursement : 2
ship back : 1
the other it's my fault ...
great service CCP, no problem with that.
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Shimatu
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Posted - 2005.05.18 08:55:00 -
[14]
ships lost: far too many
ships petitioned: 1
ships reimbursed: 1.
loss a cerberus because i was attacked by concord. possibly for smartbombing a can, its hard to be sure. testing out my new cerby, go to complex, kill a few things with missiles, then hit the smartbomb because the drones are annoying me, concord turns up and proceeds to kill me. couldnt see that i'd done anything wrong (nothing on logs or anything) so petitioned it, and a few days later got it back with an apology for concords overenthusiasm :P so i guess ccp couldnt see that i'd done anything wrong either...
3-I's T2 sales can be found HERE
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ollobrains
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Posted - 2005.05.18 08:58:00 -
[15]
Mmm to original poster - hint instead of just combat join a few mining ops and even NPC goods hauling as well.
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pshepherd
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Posted - 2005.05.18 09:00:00 -
[16]
i lost my mining barge to 0.0 rats, however because it was during a stage of eve instability (laggy) they returned it instantly :)
GMs are great 
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SilKKZ the3rd
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Posted - 2005.05.18 09:08:00 -
[17]
Why petition at all.
Most likely the ship was meant to be destryed anyway.
Lost a harpy yesterday at a station after being dumb enough to blow a can up that was the remains of a poor wo/man's ship that couldn't handle the complex. Hold full, greed glowing I went to dump the newfound loot at a hangar and continue the glorious voyage.
When the pod saftely returned to a station I sat laughing my ass off at the incident.
**** happens. Deal with it. If anything were to last forever you wouldn't have it anyway.
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Kiiith
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Posted - 2005.05.18 09:12:00 -
[18]
Ships lost = 4 (only 1 to lag though)
petitioned = 1
reimbursed = 1
all good for me
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Kunming
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Posted - 2005.05.18 09:24:00 -
[19]
Last time I petitioned was for a ship that I lost to the gate bug (u jump "Jumping" but if someone was locking u, u still stay in the system..); it was during a new patch deployment and everyone was losing ships to this and getting reimbursed within couple days, so I got annoyed alil bit and petitioned. I had 4-5 autoresponses in around 2 weeks and then we get a patch deployed that fixes this bug.
Finally I get the answer and its something like this: "Sorry we cant reimburse you as this bug is no more present, so we assume u lost it through gameplay and that doesnt fit in our policy, etc etc" ...this was the most brain damaged answer I ever got!
Call it flaming, call it customer ****ed off, call it whatever u want, it was the last time I ever petitioned. Besides who needs CCP when we have SCC?
Intercepting since BETA |
Graelyn
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Posted - 2005.05.18 09:27:00 -
[20]
Originally by: Gungankllr
I lost my Raven yesterday with 800 million ISK worth of mods on it yesterday due to a server freeze/glitch.
I petitioned, and got my ship back.
I've found that if you make an articulate, calm post without 300 uses of the phrase "OMG!" you are far more likely to get your ship back.
I also included 7 hyperlinks of different threads complaining of lag, freezes and other problems.
You should really pay attention to this, it's in fact quite truthful from my experience.
Minister - Public Affairs
AEGIS MILITIA
ATCR Forums |
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Riddari
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Posted - 2005.05.18 09:35:00 -
[21]
Ships lost due to bugs, many of them very well known: quite a few
Ships petitioned: all of above
Ships replaced: 0
¼©¼
a history |
Manny Tanato
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Posted - 2005.05.18 09:36:00 -
[22]
I have never had an unpleasant experience with EVE customer support before. They seem to be nice and friendly and they are very professional. At least that's the impression I have of them.
You must understand those people handle hundreds of petitions a day and it can get tiresome. If you make a petition you must be friendly and professional yourself. I can understand if you write a petition in a bad frame of mind, it turns out abit harsh and curt and the customer support people can feel it.
Also if you petition, do attach the "history.txt" file and also the relevent "#errors b3106 2005.01.07 03.42.54.txt" file for them. Those are error logs on your client side. It helps them to compare with the server side logs, makes their job easier.
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Cmdr Patrick
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Posted - 2005.05.18 09:47:00 -
[23]
Ships lost... ... ... ...later
Rembursed:ONCE my lovly incurses that despite jumping managed to cloak and just sit invisibly and get spanked by a shinra enyo in 0.0! I also got a kessie remebursed cos someone bumped me... not alot but everything helps!
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Pehova Mindtriq
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Posted - 2005.05.18 09:47:00 -
[24]
I only use the petition system when im in a situation were i can't play, stuck at gate etc. Petition for shiploss due to a bug have so far given me 0 ships back, so i don't do it anymore. But Maybe i'll give it a chance when i lose my bs to a bug.
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Scorpyn
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Posted - 2005.05.18 09:50:00 -
[25]
Read this.
I usually don't play when the game gets too laggy, which is probably why I haven't encountered that many laggy situations. I've lost some frigs and cruisers to lag, but nothing I've bothered making a petition for so far.
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SinBin
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Posted - 2005.05.18 09:54:00 -
[26]
didnt we do this 1 last night ?.
Allways petition its a lottery
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Ill shutup the day CCP remove bookmarks |
Galk
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Posted - 2005.05.18 10:08:00 -
[27]
Edited by: Galk on 18/05/2005 10:09:04
Originally by: Manny Tanato
I have never had an unpleasant experience with EVE customer support before. They seem to be nice and friendly and they are very professional. At least that's the impression I have of them.
You must understand those people handle hundreds of petitions a day and it can get tiresome. If you make a petition you must be friendly and professional yourself. I can understand if you write a petition in a bad frame of mind, it turns out abit harsh and curt and the customer support people can feel it.
Lost many ships to what id term bugs, ships stuck in warp that get destoyed, lag glitches and disconnects that have resulted in blown ships.
Never petitioned once, despite people telling to make issue of it.
Still it is your right to see them as professional i spose. 
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Little wonder why people were, what this person was telling my friends: http://galk.50megs.com/logs/ |
Burga Galti
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Posted - 2005.05.18 11:59:00 -
[28]
Ships Lost : Too many
Ships petitoned : 0
Ships Reimbursed : 1 (Domi with a cargo of Zydrine I lost during the exodus transition phase)
I see no problems
Tales from the EVE Cluster |
Lorth
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Posted - 2005.05.18 12:09:00 -
[29]
Originally by: Cmdr Patrick
Ships lost... ... ... ...later
Rembursed:ONCE my lovly incurses that despite jumping managed to cloak and just sit invisibly and get spanked by a shinra enyo in 0.0! I also got a kessie remebursed cos someone bumped me... not alot but everything helps!
Why are you petitioning frig losses? While I have no problems with people petitioning a ship loss if they feel justified in doing so, I really fail to see why anyone would ever do so for a frig. To be frank, its a waste of both yours and the GM's time to do such a thing. Not to mention petition spamming makes you look bad, and ties up the GM's from doing more important things.
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Eraza
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Posted - 2005.05.18 12:29:00 -
[30]
Edited by: Eraza on 18/05/2005 12:30:35
i have never had anything but great help from the GMs, there are a few questions to ask yourself before filing a petition, and be honest with yourself, not greedy :)
#1, could this have been my fault?(pride often stabs us here, and we feel the need to blame someone else)
#2, is the loss worth petitioning for?(seriously, if you own like 8 battleships, and lose a normal crusier to a bug, please dont waste the GMs time)
#3, is this something that can be proved, or something that could be faked easily(seriously, many people find it handy to whine to the GMs about every single less they have, even if it's their own fault, ccp cant risk reimburisng those who are exploiting the GMs kindness.. yell at those *bleep*'s not ccp)
and last but not least, always be kind, polite, and rational, about petitions.
if you just yell "OMG BUG!!11 GIVE ME MY STUFF BACK!11!!" people will not be thrilled about helping you.. i know i wouldnt really WANT to help someone who would just yell at me and demand things.. dont forget that there is another human being on the other side of that petition :D
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