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Waagaa Ktlehr
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Posted - 2005.05.27 08:45:00 -
[1]
My fellow corpie Trooper, Sivona and Drax told me today that they are not very happy campers because BT users somehow cannot access the game and the forums (hence why I'm posting =]).
From troop: I got them to run a tracer on 157.157.139.10 and it timed out for them too, exactly the same happened for them, they got timed out coonections after about 15-17 hops. Now the interesting bit, they said there is a problem, however its not BT. They gave me the IP address of where the connection is falling, which is 166.63.214.198, i asked who the IP belongs to and it seems to belong to an icelandic
Is this a known issue and if so, is there a known workaround / is CCP spanking BT? BT seems to blame some Icelandic company, but aren't the servers in London?
Thx for reading, let's hope this gets resolved soon! ------------------------------------------ I am a love machine, feeding my fantasy, give me a kiss or three, have fun!
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Scorpyn
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Posted - 2005.05.27 08:55:00 -
[2]
Probably just a firewall where it stops...
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Callistus
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Posted - 2005.05.27 08:56:00 -
[3]
I'm on BT and have had no problems connecting
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madmanjake
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Posted - 2005.05.27 08:57:00 -
[4]
yeah me to kicked at bout 7.30 last night mt trace route came up with the same issue ...ie not leaving the BT pipe com on guys please sort it out
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Nivesi
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Posted - 2005.05.27 09:03:00 -
[5]
I've been unable to connect since yesterday am. The Forums were also unavailable to me. There are a number of UK players with similar problems. I have only just this minute been able to log in.
Cant even download the latest Test patch, as the most recent available patch version is not the one running on the Test server. |
Genevieve Blue
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Posted - 2005.05.27 09:04:00 -
[6]
Servers are in London yes, but I believe CCP hires the Icelandic telecom company to adminster them there, so they could well be in their name. (Siminn or something like that.)
It's hard to know exactly from the tracert though, since you can only get so far before it's blocked off by their firewall or whatever set up they use, so you can't directly trace all the way to the server even when it's working.
Might be good to compare what's happening on those hops between a working user and those that can't get in.
Incidentally, I've been having real problems at the moment, unable to get the character screen up, though I can log in with my password fine, just never get to the character to get any further.
However, that might be BT related, as they've notified they're working on my local exchange as it's overloaded or something.
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Trooper B99
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Posted - 2005.05.27 09:05:00 -
[7]
Yep, servers *JUST* came back up for me now.
BT was/is blaming a C&W node in london that was named to an Icelandic company apparently.
Wirykomi Team Racer - COLOSSUS Championships Year 106
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Capt Hindgrinder
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Posted - 2005.05.27 09:13:00 -
[8]
E-mail addys and telephone numbers. Enjoy.
Server Used: [ whois.arin.net ]
166.63.214.198 = [ iceland-telecom1.tsd.cw.net ] OrgName: Cable & Wireless Americas Operations Inc. OrgID: CWAO Address: 230 Park Avenue Address: Suite 1000 City: New York StateProv: NY PostalCode: 10169 Country: US NetRange: 166.63.192.0 - 166.63.223.255 CIDR: 166.63.192.0/19 NetName: CW-INTERNETACCESS-NET NetHandle: NET-166-63-192-0-1 Parent: NET-166-0-0-0-0 NetType: Direct Assignment NameServer: EURO-NS1.CW.NET NameServer: EURO-NS2.CW.NET NameServer: EURO-NS3.CW.NET Comment: RegDate: 1993-03-24 Updated: 2004-06-21 AbuseHandle: ABUSE660-ARIN AbuseName: Abuse Contact AbusePhone: 49 89 926 99 AbuseEmail: [email protected] OrgAbuseHandle: ABUSE660-ARIN OrgAbuseName: Abuse Contact OrgAbusePhone: 49 89 926 99 OrgAbuseEmail: [email protected] OrgTechHandle: TCR3-ARIN OrgTechName: Cremer Tobias OrgTechPhone: 49 89 92699 OrgTechEmail: [email protected] OrgTechHandle: SMO31-ARIN OrgTechName: Morhoff Sandra OrgTechPhone: 49 89 92699 OrgTechEmail: [email protected] OrgTechHandle: HRO9-ARIN OrgTechName: Rother Heiko OrgTechPhone: 4989926990 OrgTechEmail: [email protected] ARIN WHOIS database last updated 2005-05-26 19: 10
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Trooper B99
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Posted - 2005.05.27 09:15:00 -
[9]
/me saves those to a .txt file for if it goes down again
Wirykomi Team Racer - COLOSSUS Championships Year 106
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Capt Hindgrinder
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Posted - 2005.05.27 09:25:00 -
[10]
ping 157.157.139.10
Pinging 157.157.139.10 with 32 bytes of data:
Request timed out. Request timed out. Request timed out. Request timed out.
Ping statistics for 157.157.139.10: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
This IP is not reachable. Likely firewall blocking access and is probably not ment to be pingable.
ping 166.63.214.198
Pinging 166.63.214.198 with 32 bytes of data:
Reply from 166.63.214.198: bytes=32 time=102ms TTL=238 Reply from 166.63.214.198: bytes=32 time=102ms TTL=238 Reply from 166.63.214.198: bytes=32 time=102ms TTL=238 Reply from 166.63.214.198: bytes=32 time=103ms TTL=238
Ping statistics for 166.63.214.198: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 102ms, Maximum = 103ms, Average = 102ms
That IP is definately supposed to be reachable.
GL.
C.H.
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Capt Hindgrinder
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Posted - 2005.05.27 09:34:00 -
[11]
Oh, and to make your call centre tech support peoples lives a living hell...
The next time they ask you to do a tracert and then try to "pass the buck" by saying "it's someone elses problem...somewhere out in the ethernet of the intranet blah blah..."
Just say "Ok, let's call them and find out. Please conference call us to these numbers..." (make sure the tech support guy stays ON THE PHONE with you) If you get an answering machine - make HIM give a return number, his agent ID and a reference number for YOU when you call back asking WTFMYBBISGIMPED! If they say the word "Unsupported" escalate to a supervisor immediately. Never say the word "game" and never ever ever allow them to transfer you ANYWHERE without them staying ON THE LINE. (they hate that)
Server Used: [ whois.register.com ]
http://myeve.eve-online.com = [ 157.157.139.201 ] Organization: CCP ehf Sigtryggur Sigurdsson Klapparstigur 28 Reykjavik IS-101 IS Phone: 354 511 4999 Fax..: 354 511 4998 Email: [email protected] Registrar Name....: Register.com Registrar Whois...: whois.register.com Registrar Homepage: http://www.register.com Domain Name: EVE-ONLINE.COM Created on..............: Fri Feb 25 2000 Expires on..............: Fri Feb 25 2011 Record last updated on..: Thu Sep 25 2003 Administrative Contact: CCP ehf Sigtryggur Sigurdsson Klapparstigur 28 Reykjavik IS-101 IS Phone: 354 511 4999 Fax..: 354 511 4998 Email: [email protected] Technical Contact: CCP ehf Sigtryggur Sigurdsson Klapparstigur 28 Reykjavik IS-101 IS Phone: 354 511 4999 Fax..: 354 511 4998 Email: [email protected] Zone Contact: CCP ehf Sigtryggur Sigurdsson Klapparstigur 28 Reykjavik IS-101 IS Phone: 354 511 4999 Fax..: 354 511 4998 Email: [email protected] Domain servers in listed order: NS.CCP.CC 193.4.230.218 ICENET.ISHOLF.IS 194.105.224.1
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ddogg
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Posted - 2005.05.27 10:01:00 -
[12]
had the same - but its ok now CEO - |
ollobrains
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Posted - 2005.05.27 10:04:00 -
[13]
make a mountain out of a molehill and it will be solved - good advice regarding tech support though.
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madmanjake
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Posted - 2005.05.27 10:05:00 -
[14]
Quote: Oh, and to make your call centre tech support peoples lives a living hell...
hey i work in a call centre that wont work ... they will just say "im sorry thats not possible" transfer you mid ring hang up what ppl have to remember that front line agents anit worth shouting at we have very ltd powers ...and are only doing a job just like you ( do you enjoy being shouted at for something that is way way outta your control) heres a hint ....when you call a center be nice ...be polite ....it will get you a lot further in the long run
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Frost88
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Posted - 2005.05.27 10:06:00 -
[15]
Originally by: Callistus I'm on BT and have had no problems connecting
Ditto. ------------------------------------------------ I've always owned Kehmor, cheap as chips off Ebay
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Findail
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Posted - 2005.05.27 10:08:00 -
[16]
Hmmm... Well, as someone who runs a telco network, I'd be less than impressed if end users started calling me direct to complain while I'm working on a routing issue. In fact, I'd probably be having words with their service provider about their continued net access
You see, traceroutes are of very limited use. They can indicate a general location of a problem, but not what that problem is. Could be a screwed up route filter, or route flap damping has come into play, or something simple like a dead gbic or atm card.
Also, if any of the networks you transit use MPLS, you are NOT seeing the physical path in a traceroute. You see only what you're allowed to see.
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ollobrains
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Posted - 2005.05.27 10:10:00 -
[17]
mmm in that case put it in writing direct to the companies concerned or email be polite but persistant until you get an answer. That is a point though something with the interent.
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Cmdr Sy
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Posted - 2005.05.27 10:29:00 -
[18]
This explains why a friend of mine has been losing his connection several times a day. He is really, really annoyed, as he had two Extravaganzas to do. |
ollobrains
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Posted - 2005.05.27 10:36:00 -
[19]
i have connection issues several tiems a week on average (but i put in 10-12 hour days on eve sometimes)
That is from australia though
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Genevieve Blue
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Posted - 2005.05.27 10:37:00 -
[20]
Originally by: Findail Hmmm... Well, as someone who runs a telco network, I'd be less than impressed if end users started calling me direct to complain while I'm working on a routing issue. In fact, I'd probably be having words with their service provider about their continued net access
A shame, because you should be wondering why the ISP fobbed them off and left them to contact you because they were unwilling to. If they're phoning you rather than the ISP that's a bit of an issue, if they're phoning you out of desperation from a crummy ISP, complaining to the ISP won't help.
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Hunt Smacker
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Posted - 2005.05.27 10:43:00 -
[21]
Quote: This explains why a friend of mine has been losing his connection several times a day. He is really, really annoyed, as he had two Extravaganzas to do.
I'm on BT and also get this same problem, it just keeps dropping. I gave up on missions because I can never complete them in time for bonus now.
Also, I cannot get a ping reply from the EVE server. It does work though, and I can login and play fine most of the time, minus the disconnecting...
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Genevieve Blue
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Posted - 2005.05.27 10:50:00 -
[22]
Originally by: madmanjake
Quote: Oh, and to make your call centre tech support peoples lives a living hell...
hey i work in a call centre that wont work ... they will just say "im sorry thats not possible" transfer you mid ring hang up what ppl have to remember that front line agents anit worth shouting at we have very ltd powers ...and are only doing a job just like you ( do you enjoy being shouted at for something that is way way outta your control) heres a hint ....when you call a center be nice ...be polite ....it will get you a lot further in the long run
This goes both ways.
No it doesn't pay to be rude to the customer services people, but I've lost count of the number of times I've been left dealing with customer service staff that don't care or aren't competent to deal with the problems they're paid to.
The number of them that have blatently lied to me is incredible and is probably what makes me get angry.
It might not be nice, but you have to understand in many cases, we're frustrated over something we've paid for that's going wrong again, and usually the fifth time we've phoned to deal with it and been fobbed off.
I think my record for getting hold of a missing magazine from a subscription was 10 to 12 weeks and 25 phone calls, and at least a dozen staff and supervisors promising they'd send it out, right away.
In the end, I made a mockery of the whole customer service centre when I phoned the company's business line and the rather more helpful receptionist managed to take the time and effort to dispatch it right away - something the call centre staff paid to do it hadn't managed in 2 months!
Moral of the story - I've never bought any title they've published since, and given I liked their products, that's thousands of pounds of revenue that poor service lost them.
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ollobrains
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Posted - 2005.05.27 10:58:00 -
[23]
mmmm a point i have worked briefly at a customer service desk.
The point being from the custoemr side i quite often ring customer service departments and 9 times out of 10 they lead you round in circles and you still get nowhere - companies promise customer service but dont deliver its all hype - they dont have enough staff that know what they are doing and there seems to be no recourse if you cant get progress.
Online share trading brokerage services ae my biggest gripe, magazine subscriptions, bank call centres and telcos - whats worse is when you get hung up on. Now they are all about customer service which is to keep and help existing customers - then they get allworried when customer feedback surveys fall short. Mostly its a smokescreen but there are very helpful corparations out there as well.
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Farjung
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Posted - 2005.05.27 11:32:00 -
[24]
Back on at last \o/. Was down for about 15 hours in total for me >_<.
Someone really needs to keep me away from the Taranis |
Baconjoe
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Posted - 2005.05.27 11:34:00 -
[25]
My COusin had the same thing. And he uses BT. He will be happy to know he is not the only one.
We are cursed men
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Grave Peril
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Posted - 2005.05.27 11:42:00 -
[26]
I am also on BT and was unable to access eve at all last night or this morning. As such I must now have timed out on the important mission I was given Wednesday morning.
Is there any chance that the hit to my standings can be reversed?
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Valan
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Posted - 2005.05.27 14:36:00 -
[27]
I'm a Network Engineer, I fix stuff other people break. People always scream at us instead of the guy who broke it. I can tell you now that if I have a queue of issues that need fixing, the ******** goes to the back of the queue, regardless of who you are. As long as I'm fixing something my boss is happy.
In the organisation I currently work for we prioritise by how much the customer spends with us, then bandwidth and then by length of outage.
I start a new job in a few weeks if this happens again I maybe able to tell you exactly what happened.
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Andrue
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Posted - 2005.05.27 15:30:00 -
[28]
Edited by: Andrue on 27/05/2005 15:34:00
Originally by: Trooper B99 Yep, servers *JUST* came back up for me now. BT was/is blaming a C&W node in london that was named to an Icelandic company apparently.
Good old Clueless & Witless. Nice to see they are still as incompetent as ever.
As to the 'Icelandic Company' - that's Iceland Telecom as any half way decent traceroute tool would tell you. Not surprising that an Iceland software house chose to use another Icelandic company to host its game servers really. -- (Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Lisa Mafia
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Posted - 2005.05.27 15:46:00 -
[29]
I am with BT i have been able to access the game fine the forums have played up a bit but not to bad.
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shivan
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Posted - 2005.05.27 16:02:00 -
[30]
Edited by: shivan on 27/05/2005 16:07:58
Originally by: Capt Hindgrinder Oh, and to make your call centre tech support peoples lives a living hell...
The next time they ask you to do a tracert and then try to "pass the buck" by saying "it's someone elses problem...somewhere out in the ethernet of the intranet blah blah..."
Just say "Ok, let's call them and find out. Please conference call us to these numbers..." (make sure the tech support guy stays ON THE PHONE with you) If you get an answering machine - make HIM give a return number, his agent ID and a reference number for YOU when you call back asking WTFMYBBISGIMPED! If they say the word "Unsupported" escalate to a supervisor immediately. Never say the word "game" and never ever ever allow them to transfer you ANYWHERE without them staying ON THE LINE. (they hate that)
OK, i work in a call center and do tech surport for networking problems. If people phone up and wanner speak to my supervisor, then I know that my supervisor will back me up 100% of the time and will give exactly the same info out as what I have. (also if they have to take the call, means i get to go make a cup of tea )
As for transfereing a call, bouns, at least on the other end I know that the person I speak to is going to at least be more resonable to me as we do a simlar job, also why the caller is on hold, im racking up his phone bill talking to someone while he/she is on hold.
Something for people to think about when getting shirty with Call Center agents.
(P.S.) Applying to become a supervisor where I work --------------------------------------- (\_/) (O.o) (> <) This is Bunny. Copy Bunny into your signature to help him on his way to world domination. |
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