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Thread Statistics | Show CCP posts - 15 post(s) |
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CCP Zymurgist
C C P C C P Alliance
208

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Posted - 2011.10.17 14:36:00 -
[1] - Quote
CCP Redundancy is excited about squishing bugs using the new crash reporter coming out in Incarna 1.1.2. Find out all about the crash reporter and how we will be using it to help improve the EVE client here. Zymurgist Community Representative CCP NA, EVE Online Contact Us at http://support.eveonline.com/pages/petitions/createpetition.aspx |
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CCP Solomon
C C P C C P Alliance
69

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Posted - 2011.10.17 14:41:00 -
[2] - Quote
Confirming that this is the beginning of something special  Associate Technical Producer - Carbon |
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CCP Redundancy
C C P C C P Alliance
0

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Posted - 2011.10.17 14:53:00 -
[3] - Quote
Miraqu wrote:first So this will be turned on with the next patch? Or just on SiSi? Live on TQ clients from tomorrow's patch.
M1AU wrote: Soooo the only thing that matters for me is: does it use any additional Windows OS components and therefor does it still work on Linux through WINE?
This uses some very standard libraries - I would be surprised if Eve works without this, but doesn't work with it (although that's not a guarantee).
Rees Noturana wrote: ... and Mac?
We tested Macs internally. |
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CCP Redundancy
C C P C C P Alliance
0

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Posted - 2011.10.17 15:04:00 -
[4] - Quote
M1AU wrote:Thanks for the reply. Standard libraries sounds good, it's probably just working ootb. Guess we have to wait for tomorrow. (Setting long skill to be trained.)
If you've been on SISI in the last week or so, then you will have been running with this. |
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CCP Redundancy
C C P C C P Alliance
1

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Posted - 2011.10.17 15:19:00 -
[5] - Quote
Ronan Teisdari wrote:What is defined as a 'crash' ?
Does that include when clients stop responding, but never close?
Does that include when internet connection drops causing the client to stop receiving packets?
What events will cause the crash report to actually be filed?
(in reverse order)
Technically speaking, unhandled C++ exceptions cause this to trigger. This would probably normally be when the client closes and it asks you if you want to upload the information and check for fixes. I've left the normal windows error reporting in case there is an issue with our stuff.
If the internet drops, no crash information uploads can happen.
When clients stop responding but don't close, that's probably a deadlock or an infinite loop. Neither of these counts as a crash, even if they are sucky.
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CCP Redundancy
C C P C C P Alliance
1

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Posted - 2011.10.17 15:41:00 -
[6] - Quote
Tippia wrote:I'm a bit curious as to whether this will only catch EVE-specific crashes or whether it will be able to report cider-related ones as well (or, worse, I'd imagine, ones where EVE and cider collude to make my life miserable)?
I haven't been able to test it with a cider crash, but we managed to get a dump from an artificially manufactured crash in our own code. |
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CCP Redundancy
C C P C C P Alliance
1

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Posted - 2011.10.17 15:54:00 -
[7] - Quote
Weaselior wrote:That refers to the standard Windows thing, and is unclear on the CCP error reporting.
It's currently mandatory, but we'll patch it asap to make it optional. |
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CCP Redundancy
C C P C C P Alliance
4

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Posted - 2011.10.17 16:07:00 -
[8] - Quote
Weaselior wrote:I appreciate that, thanks.
I should probably mention: This doesn't cover the web-browser that we have built in to Eve (it's a different process) - I wouldn't even consider making that mandatory, since you could be interacting with a third party website that we have no business knowing anything about. Most of the rest of the cases of doing stuff in the Eve client already require you to interact with our servers.
This change won't be ready for the patch tomorrow since it will need to be both done and tested. |
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CCP Redundancy
C C P C C P Alliance
4

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Posted - 2011.10.17 16:24:00 -
[9] - Quote
Weaselior wrote:Solo Drakban makes a good point - is mandatory reporting being patched out before release, or in winter expansion 1.1
In the short term, if you're worried about this feature then the best workaround would be to block your computer from accessing http://crashes.eveonline.com
This won't cause any issues with Eve, but it will mean that we won't be able to see and fix your crashes. |
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CCP Sreegs
C C P C C P Alliance
133

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Posted - 2011.10.17 20:40:00 -
[10] - Quote
Zleon Leigh wrote:Solo Drakban wrote:Callic Veratar wrote:That being said, it's unfortunate that we have to work in such an environment of paranoia where even a beneficial crash reporting tool could be perceived as having an evil ulterior motive. I don't necessarily believe that CCP has an ulterior motive or that they are going to be malicious with the tool. I simply like to review what data is being presented from my computer, especially when it has the possibility of leaking information, not unintentionally, due to a missed flag. and... there is always the possibility that a flaw in the tool or a hacking event might turn it into something malicious that grabs personal info. If you willy nilly allow data to be sucked off your computer then be prepared for serious RL consequences. +1 to the Dev's!
If someone wanted your personal information there are a multitude of easier ways to obtain it than trying to find a way to alter our collection code, which is limited to our process alone and the memory allocated to our process and only obtained in the event of a crash. We have a legally binding agreement with you that states that we will inform you what we collect and why we collect it, which is also spelled out in this blog.
I'm happy to help any of you with any concerns you may have but I can state quite clearly that the only data being sent to us is the contents of crash dumps related to our process space. If you're extremely concerned about that owing to other obligations you have or anything else there was a post on page 2... I want to say from a dev stating how to block the sending of the dumps until such time as the service can provide an opt out.
:edit: Here's the post I was referring to |
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CCP Sreegs
C C P C C P Alliance
133

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Posted - 2011.10.17 20:45:00 -
[11] - Quote
Solo Drakban wrote:Atomic Option wrote: In the mean time, stop running these super-double-secret beta programs that you're bragging about on an online forum at the same time as you're running EVE. EVE is a pretty busy game, and unless these other programs are batch processing programs that need to sit and calculate for a while, there's no reason they need to remain open while you're playing EVE. I agree that a send/don't send button would be nice, but in the end the NDA is your responsibility not CCPs and I wouldn't be running ANYTHING at the same time as a program whose publicized existence could make me liable.
First, I believe you need to look up the definition of "bragging". I was not bragging, I was merely stating an example. Also, I'm not sure what game you're playing, but EVE is generally not a 'busy' game. Except during instances of combat, a lot of EVE can be played with it in a window with only one eye paying attention to things happening while you actually do useful things in another window. Also, I am aware that it's my responsibility, which is why I was asking for the ability to opt into the data collection with the ability to review the data being sent so that I can verify what CCP is collecting and make the determination on if the data can be sent. The alternatives are to not load EVE while doing other things (which may be a blessing in some respects) or take actions to block their crash reporting system (which wouldn't be of benefit to anybody as they would then never receive a crash report as I would just set it and forget it). I honestly don't get why people are still on about this. CCP said "Hey, awesome crash collection stuff coming up!" to which the question was asked "Is it optional?" CCP quite reasonably said "Oops, not now but we'll make it so!" and everything was fine. I would have preferred it be optional on launch but, again, a Dev gave a reasonable alternative if there were any reservations about the system until they could add the opt in, and again, everything was fine. Then people came out of the woodwork with "if you have nothing to hide..." crap which is why some of us were giving examples of why we would indeed care. Regardless of how relevant you think they are, I do appreciate that CCP has addressed the concerns.
I'm told the crash dumps are also saved to the cache folder so you're welcome to take a look at them as you like. While I can't promise anything I'm sure we can look into the feasibility of allowing you to view a dump prior to submission as part of the opting in/out process, but that might be farther down the line if at all. |
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CCP Sreegs
C C P C C P Alliance
134

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Posted - 2011.10.17 22:08:00 -
[12] - Quote
Solo Drakban wrote:
Actually, no, that's not what has us 'all jittery'. I'm fine with CCP getting a list of all my running applications (as I have said before), injected into EVE or not, so long as they are up-front about it (hell, Sreegs is welcome to show up at my place unannounced, crash on my couch and go through my computer himself looking for bots) so I can make the decision as to what applications to run at the same time as EVE. I also want the chance to review what they are sending as they currently have some ground to cover to regain my full trust in their statements.
It's all about informed consent balancing against the need for privacy.
We are not currently doing anything to enumerate any applications. All that we're retrieving is crash dumps from the EVE Online client which are limited to our own process space.
I can't make up my mind where on the creep-o-meter showing up at someone's house to rifle through their computer should be placed. It's somewhere below trying on their clothes and above peeking in their medicine cabinet. |
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CCP Sreegs
C C P C C P Alliance
136

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Posted - 2011.10.18 15:21:00 -
[13] - Quote
r0selan wrote:this indeed can be a good base for a new tool to check for RMT. Regular autoupload of memory dump to eve servers, no optout, autoban if bot is found. simple :)
So that we're perfectly clear the current system is only submitting data upon crash. |
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CCP Redundancy
C C P C C P Alliance
17

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Posted - 2011.10.18 16:01:00 -
[14] - Quote
Pharuan wrote:I would love to see a graph of the crash data that you have collected thus far.
Imagine a massive red spike on the right hand side that crushes everything else down to insignificance. |
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CCP Phantom
C C P C C P Alliance
94

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Posted - 2011.10.24 15:13:00 -
[15] - Quote
Incarana 1.1.3 introduces an option to disable the automatic crash reporting and is scheduled for October 25. The full patch notes are available here. CCP Phantom - German Community Coordinator |
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