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Author	Thread Statistics \| Show CCP posts - 11 post(s)
Fantome Sniggerdly Pandemic Legion 2	Posted - 2013.05.18 09:41:00 - [1] - Quote o/ I got the launcher patch this morning and now nothing is working when i try to log in sissi : Starting eve do nothing by double clicking on launcher's shortcut as I do usually : no splash, nothing appear, no process running. I've tried to go by bin/ Exefile.exe but it go to the launcher patch too and same result at the end of download launcher update. My os : win 7 x64.
ABM Rambo Blackwater Swat. LEGIO ASTARTES ARCANUM 1	Posted - 2013.05.18 10:10:00 - [2] - Quote ya gotta download 'er download her nice 'n good

CCP Atropos C C P C C P Alliance 229	Posted - 2013.05.18 13:33:00 - [3] - Quote Your log corroborates your conclusion. What's strange is that it was attempting to start the downloaded update; are there any stalled processes on your computer ie, hung updater.exe processes. Product Owner, EVE Launcher \| Team Special Circumstances

Lucas Quaan Sniggerdly Pandemic Legion 53	Posted - 2013.05.18 14:10:00 - [4] - Quote Another error I have come across is that the launcher fails to exit properly. It still leaves two(!) instances of launcher.exe running. http://pastebin.com/aEkhkNLw
Fantome Sniggerdly Pandemic Legion 2	Posted - 2013.05.18 15:11:00 - [5] - Quote CCP Atropos wrote: Your log corroborates your conclusion. What's strange is that it was attempting to start the downloaded update; are there any stalled processes on your computer ie, hung updater.exe processes. No, not any.
Unkind Omen Russian Thunder Squad Darkness of Despair 14	Posted - 2013.05.18 15:49:00 - [6] - Quote Patching launcher hangs. http://pastebin.com/ujSxzbtd Tried the solution from the first post - does not work for me. Looks like some encoding problems
Fantome Sniggerdly Pandemic Legion 2	Posted - 2013.05.18 15:58:00 - [7] - Quote Unkind Omen wrote: Patching launcher hangs. http://pastebin.com/ujSxzbtd Tried the solution from the first post - does not work for me. Looks like some encoding problems Sound not the same bug than me, after your self update you got a self installation (which i didn't get) and during this self installation you get errors : 2013-05-18 18:45:53,365 - root - selfupdate - INFO - Installing version 2.1.537851-beta.3 2013-05-18 18:45:53,384 - root - log - INFO - Exception in thread Thread-2: 2013-05-18 18:45:53,384 - root - log - INFO - Traceback (most recent call last): 2013-05-18 18:45:53,384 - root - log - INFO - File "threading.pyo", line 530, in __bootstrap_inner 2013-05-18 18:45:53,384 - root - log - INFO - File "threading.pyo", line 483, in run 2013-05-18 18:45:53,384 - root - log - INFO - File "lib\selfUpdate.pyo", line 258, in startUpdate 2013-05-18 18:45:53,385 - root - log - INFO - File "lib\selfUpdate.pyo", line 226, in initUpdate 2013-05-18 18:45:53,385 - root - log - INFO - File "lib\selfUpdate.pyo", line 174, in doUpdate 2013-05-18 18:45:53,385 - root - log - INFO - File "esky\__init__.pyo", line 876, in install_version 2013-05-18 18:45:53,385 - root - log - INFO - File "esky\__init__.pyo", line 351, in lock 2013-05-18 18:45:53,385 - root - log - INFO - File "ntpath.pyo", line 108, in join 2013-05-18 18:45:53,385 - root - log - INFO - UnicodeDecodeError: 'ascii' codec can't decode byte 0xca in position 1: ordinal not in range(128) You prolly got same errors and so same result but running manually updater.exe. vOv

CCP Aporia C C P C C P Alliance 74	Posted - 2013.05.18 16:15:00 - [8] - Quote Unkind Omen wrote: Patching launcher hangs. http://pastebin.com/ujSxzbtd Tried the solution from the first post - does not work for me. Looks like some encoding problems The Unicode erros in that log are weird as there is no obvious unicode involved in your paths. However, I spotted this: Quote: 2013-05-18 18:45:45,119 - root - initialization - INFO - Running from u'C:\\EVE' 2013-05-18 18:45:45,121 - root - initialization - INFO - Working directory u'D:\\EVE\\launcher' Are you running the launcher from a shortcut that might have an invalid working directory specified? And if so, can you see if fixing it to the correct location (presumably c:\EVE\launcher) makes the issues disappear? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 74	Posted - 2013.05.18 16:17:00 - [9] - Quote Lucas Quaan wrote: Another error I have come across is that the launcher fails to exit properly. It still leaves two(!) instances of launcher.exe running. http://pastebin.com/aEkhkNLw Indeed, the logs indicate that the processes are hanging somewhere in their shutdown routine. We'll look into it. Senior Programmer Team Special Circumstances Friend of Walking Avatars

Omnathious Deninard The Scope Gallente Federation 1036	Posted - 2013.05.18 16:35:00 - [10] - Quote I had do delete the folder and make a new copy of singularity launch the game wait for the update files then go into the /launcher/cache folder and do the manual update an that finally got the launcher to work Ideas For Drone Improvement Repourpose Deep Space Scanner Probes
Unkind Omen Russian Thunder Squad Darkness of Despair 14	Posted - 2013.05.18 16:54:00 - [11] - Quote Checked the working directory. Fixed it. The error is in another castle. http://pastebin.com/sUqWUgp5 I've been using this shortcut for a year and there were no problem with it.
Unkind Omen Russian Thunder Squad Darkness of Despair 14	Posted - 2013.05.18 19:43:00 - [12] - Quote Upd. Running evepremiumpatch537487.exe manually yields http://clip2net.com/s/55irOc
Lost Hamster FREE GATES HUN Reloaded 88	Posted - 2013.05.18 19:57:00 - [13] - Quote Had similar problem, the solution for me was simply install again the launcher. Actually the whole process of launching the: \launcher\launcher.exe which then calls the \launcher\appdata\EVE_Online_Launcher-2.1.537851-beta.3.win32\launcher.exe --esky-slave-proc C:\Users\XXXXXX\AppData\Local\Temp\esky-slave-procs\slave-2216.0.txt /server:87.237.38.50 Is just silly. Why is this needed this nested stuff, it just brokes the whole launcher. In the current setup expect lot's of trouble when it will hit TQ. Not to mention that the launcher puts 3 directory to the TEMP directory every time it's started. (scoped_dir000randomnumber)

CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.18 20:10:00 - [14] - Quote Unkind Omen wrote: Checked the working directory. Fixed it. The error is in another castle. http://pastebin.com/sUqWUgp5 I've been using this shortcut for a year and there were no problem with it. I have to ask where is the default patch unpack directory? As there may be some cyrillic symbols in %AppData% i.e. The launcher should work just fine with Cyrillic symbols so this is a defect on our end. We're looking into it. Senior Programmer Team Special Circumstances Friend of Walking Avatars

Unkind Omen Russian Thunder Squad Darkness of Despair 14	Posted - 2013.05.19 20:31:00 - [15] - Quote I've managed to fix this by unpacking launcher manually from the archive http://content.eveonline.com/EveOnlineLauncher/beta/EVE_Online_Launcher-2.1.537851-beta.3.win32.zip

CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 10:20:00 - [16] - Quote Unkind Omen wrote: I've managed to fix this by unpacking launcher manually from the archive http://content.eveonline.com/EveOnlineLauncher/beta/EVE_Online_Launcher-2.1.537851-beta.3.win32.zip As expected. However, we are currently looking into the issue with non-ASCII based windows usernames. It seems like the 3rd party module which we are using for the self-update mechanism does something weird under certain circumstances, but we are working on a fix for this. Senior Programmer Team Special Circumstances Friend of Walking Avatars

EatThis Templar Corps Double Tap. 1	Posted - 2013.05.20 11:26:00 - [17] - Quote HI, Don't know if it helps but i found something that could be wrong. Windows only ! If you have SISI Client in the directory with spaces it doesn't even start the launcher. Normally if you copy and paste eve TQ client it copies into EVE - Copy folder or similar depends on the Windows OS. If you rename the directory to something like EVETest (without space, whitespaces) the launcher starts. After clearing/renaming the directory of white spaces the SIS launcher/client is working. Have fun

CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 11:40:00 - [18] - Quote EatThis wrote: HI, Don't know if it helps but i found something that could be wrong. Windows only ! If you have SISI Client in the directory with spaces it doesn't even start the launcher. Normally if you copy and paste eve TQ client it copies into EVE - Copy folder or similar depends on the Windows OS. If you rename the directory to something like EVETest (without space, whitespaces) the launcher starts. After clearing/renaming the directory of white spaces the SIS launcher/client is working. Have fun My singularity client lives in c:\program files (x86)\ccp\eve (sisi)\ and starts up just fine, do you happen to have logfiles for your problem? The logfile can be found in the launcher\cache folder inside the installation path. Thanks. Senior Programmer Team Special Circumstances Friend of Walking Avatars

EatThis Templar Corps Double Tap. 1	Posted - 2013.05.20 11:52:00 - [19] - Quote CCP Aporia wrote: EatThis wrote: HI, Don't know if it helps but i found something that could be wrong. Windows only ! If you have SISI Client in the directory with spaces it doesn't even start the launcher. Normally if you copy and paste eve TQ client it copies into EVE - Copy folder or similar depends on the Windows OS. If you rename the directory to something like EVETest (without space, whitespaces) the launcher starts. After clearing/renaming the directory of white spaces the SIS launcher/client is working. Have fun My singularity client lives in c:\program files (x86)\ccp\eve (sisi)\ and starts up just fine, do you happen to have logfiles for your problem? The logfile can be found in the launcher\cache folder inside the installation path. Thanks. I had SISI Client on this path: D:\Gizmo\Games\EVE - Copy Shortcut on my desktop : "D:\Gizmo\Games\EVE - Copy\eve.exe" /server:Singularity When i clicked on the shortcut nothing did happen not even open a launcher or any process was running in task manager. I tried running from command prompt even directly thrue old launcher_console.exe ... nothing did work... I changed the directory to: D:\Gizmo\Games\EVETest The game launcher started, patched the client from TQ->Sing , and the client is working. Did check the logfile but i did clear the cache so inside is only the new directory path ... Well if you need the logfile i can copy game again, and send you the logfile.
EhonVonnre Bunnie Slayers Redrum Fleet 0	Posted - 2013.05.20 11:59:00 - [20] - Quote I had the same issue, it appears that the new launcher has issues with space characters in the path. If you rename the spaces with underscores (" " to "_") it launches without issue.

CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 12:10:00 - [21] - Quote We'd really like to see a log for those scenarios as we cannot reproduce this in-house at the moment. Maybe it's only an issue if it's not installed on the C:\ drive, which I will test right away now. Senior Programmer Team Special Circumstances Friend of Walking Avatars

EatThis Templar Corps Double Tap. 1	Posted - 2013.05.20 12:11:00 - [22] - Quote Here is the log, since i didn't find anything that would be critical for the mentioned problem. But the launcher does not start if i have white spaces in the directory name ! 2013-05-20 14:09:28,118 - initialization - INFO - ######################################### Logging Started ########################################## 2013-05-20 14:09:28,119 - update - INFO - server address: 'singularity' 2013-05-20 14:09:28,119 - info - INFO - Getting Info from http://client.eveonline.com/patches/win_launcherinfoSISI_inc.txt 2013-05-20 14:09:28,119 - urllib2mods - WARNING - Request: ['GET /patches/win_launcherinfoSISI_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip'] 2013-05-20 14:09:28,200 - urllib2mods - INFO - Received 'gzip' encoded response 2013-05-20 14:09:28,200 - urllib2mods - WARNING - Response: ['Content-Type: text/plain', 'Content-Encoding: gzip', 'Last-Modified: Fri, 17 May 2013 18:33:09 GMT', 'Accept-Ranges: bytes', 'ETag: "766e1fa2c53ce1:0"', 'Vary: Accept-Encoding', 'Server: Microsoft-IIS/7.5', 'X-Powered-By: ASP.NET', 'Date: Mon, 20 May 2013 12:09:27 GMT', 'Connection: close', 'Content-Length: 1133'] 2013-05-20 14:09:28,213 - initialization - INFO - Initialized launcher info for server: 'SISI' 2013-05-20 14:09:28,213 - usersettings - INFO - Cache dir: u'D:\\Gizmo\\Games\\EVE - Copy\\launcher\\cache' 2013-05-20 14:09:28,213 - log - CH_LOG - Unable to load any user-settings. 2013-05-20 14:09:28,216 - initialization - INFO - Initializing app with language: 'en' 2013-05-20 14:09:28,334 - log - CH_LOG - Launcher started 2013-05-20 14:09:28,334 - initialization - INFO - Log sending is enabled 2013-05-20 14:09:28,334 - initialization - INFO - Running from u'D:\\Gizmo\\Games\\EVE - Copy' 2013-05-20 14:09:28,335 - initialization - INFO - Working directory u'D:\\Gizmo\\Games\\EVE - Copy\\launcher' 2013-05-20 14:09:28,335 - initialization - INFO - ################################# Launcher initialization complete ################################# 2013-05-20 14:09:28,335 - urllib2mods - WARNING - Request: ['GET /patches/premium_patchinfoSISI_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip'] 2013-05-20 14:09:28,408 - urllib2mods - INFO - Received 'gzip' encoded response 2013-05-20 14:09:28,408 - urllib2mods - WARNING - Response: ['Content-Type: text/plain', 'Content-Encoding: gzip', 'Last-Modified: Fri, 17 May 2013 16:15:39 GMT', 'Accept-Ranges: bytes', 'ETag: "7768dc51953ce1:0"', 'Vary: Accept-Encoding', 'Server: Microsoft-IIS/7.5', 'X-Powered-By: ASP.NET', 'Date: Mon, 20 May 2013 12:09:27 GMT', 'Connection: close', 'Content-Length: 154'] 2013-05-20 14:09:28,410 - initialization - INFO - # # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher local version 1.32 # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher remote version 2.0 # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher chosen language 'en' # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher default language 'en' # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Server 'SISI' # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Server version 537487 # 2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Client version 534348 # 2013-05-20 14:09:28,411 - initialization - INFO - # # 2013-05-20 14:09:28,411 - initialization - INFO - #################################################################################################### 2013-05-20 14:09:28,411 - selfupdate - INFO - Remote version: 2.0 2013-05-20 14:09:28,411 - selfupdate - INFO - Local version: 1.32 2013-05-20 14:09:28,411 - selfupdate - INFO - Data URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat 2013-05-20 14:09:28,411 - selfupdate - INFO - Updater URL: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_537789-beta_3.exe 2013-05-20 14:09:28,411 - selfupdate - INFO - cache dir: D:\Gizmo\Games\EVE - Copy\launcher\cache 2013-05-20 14:09:28,490 - selfupdate - INFO - cmd: D:\Gizmo\Games\EVE - Copy\launcher\cache\updater.exe /path="D:\Gizmo\Games\EVE - Copy" /url="http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat" /execute=launcher.exe /args /server:Singularity 2013-05-20 14:09:28,494 - launcher - INFO - Shutting down launcher
Fantome Sniggerdly Pandemic Legion 2	Posted - 2013.05.20 13:38:00 - [23] - Quote My path was : C:\\Program Files (x86)\\CCP\\EVE - Sissi\ so white space too and launcher didn't self patch neither.

CCP Atropos C C P C C P Alliance 233	Posted - 2013.05.20 14:12:00 - [24] - Quote The log you posted refers to the current version of the EVE Launcher, v.1.32. It might be that it's failing to self update when the path has spaces in it, or that the updater.exe fails to run when the path has spaces in it. Product Owner, EVE Launcher \| Team Special Circumstances

Messoroz AQUILA INC Verge of Collapse 368	Posted - 2013.05.20 15:50:00 - [25] - Quote So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder.

CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 16:07:00 - [26] - Quote Messoroz wrote: So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder. Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher. Senior Programmer Team Special Circumstances Friend of Walking Avatars

Phlegia Times of Ancar Mature Decadence 0	Posted - 2013.05.20 23:29:00 - [27] - Quote CCP Aporia wrote: Messoroz wrote: So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder. Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher. Will this also delete old .patch files or only new ones?

CCP Aporia C C P C C P Alliance 79	Posted - 2013.05.21 01:22:00 - [28] - Quote Phlegia wrote: CCP Aporia wrote: Messoroz wrote: So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder. Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher. Will this also delete old .patch files or only new ones? It should. However, that only gets invoked after the next time the launcher install an EVE update. Senior Programmer Team Special Circumstances Friend of Walking Avatars

Xer Jin DIVERGENT PROXY 50	Posted - 2013.05.21 07:29:00 - [29] - Quote where is the goddamn PLAY button!!!!
Hel Ormand EVE University Ivy League 0	Posted - 2013.05.21 15:56:00 - [30] - Quote I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4. I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus.

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