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Sticky:EVE Launcher update on May 21, 2013

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Author	Thread Statistics \| Show CCP posts - 39 post(s)
Steijn Quay Industries CAStabouts 279	Posted - 2013.05.21 15:48:00 - [1] - Quote Chillya wrote: Well, the launcher updated and broke. OFFLINE MODE You are seeing this because no connection could be made to the content server or something went wrong while loading the online content. Tranquility server: Status unknown im just getting same as this,. EDIT:- im getting the above on 1 account, and the following on the other:- No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher. Nice to see the QA dept. is having a nice long holiday again.
Steijn Quay Industries CAStabouts 279	Posted - 2013.05.21 15:59:00 - [2] - Quote Well I get the 'you need an internet connection blah blah blah pop-up' but when I click the start eve button on this pop-up, i can log in okay. Thats without doing repairs or d/l anything else etc. I get no protocol errors or anything, just the launcher fails to start. Win 7 64-b
Steijn Quay Industries CAStabouts 279	Posted - 2013.05.21 17:23:00 - [3] - Quote Jess Technite wrote: After Chribba's patch the ExeFile throws this message: Your Eve client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. Bad manifest signature, timestamp "2012.03.06 16:22:04", expected "2009.02.25 10:35:34" run repair.exe then start eve via the exe file in /bin
Steijn Quay Industries CAStabouts 280	Posted - 2013.05.21 17:50:00 - [4] - Quote Vaju Enki wrote: What was wrong this the old Launcher? Why waste time with this type of thing? And the worst part, the dam thing doesn't even work properly.... The old one worked, hence why CCP needed to change it.
Steijn Quay Industries CAStabouts 281	Posted - 2013.05.21 18:10:00 - [5] - Quote Cerian Alderoth wrote: "On May 21, 2013, our web servers came under unusually heavy load which resulted in connection issues for all associated services that rely on the web servers, such as the EVE Launcher and the client repair tool. Our engineers have been investigating the issue with top priority and when this was written the investigation remains underway and will continue until the problem has been identified and services have been fully restored." [http://community.eveonline.com/news/news-channels/eve-online-news/eve-launcher-issues-and-solutions/] This is ridiculous. Grade A BS.
Steijn Quay Industries CAStabouts 281	Posted - 2013.05.21 18:17:00 - [6] - Quote Axe Coldon wrote: I don't see a logoff option in game anymore when I want to logout and get a different alt. Only Quit. its still on my ESC screen.
Steijn Quay Industries CAStabouts 281	Posted - 2013.05.21 18:28:00 - [7] - Quote CCP Phantom wrote: Obunagawe wrote: Posting voicelessly in a bloated thread that will not be read. Be assured that we read this thread (and all others too) carefully as player feedback is very important to us. We update you with information as soon as we receive them from our incredible busy developers, sometimes it is best though to keep the experts doing their job uninterrupted for a while while they are developing a solution. So when are you planning on employing these experts that you speak of?
Steijn Quay Industries CAStabouts 282	Posted - 2013.05.21 19:14:00 - [8] - Quote Toran Halon wrote: Is the server actually up? yea, around 35k+ online atm
Steijn Quay Industries CAStabouts 282	Posted - 2013.05.21 19:38:00 - [9] - Quote Sipphakta en Gravonere wrote: Freelancer117 wrote: Your new and improved launcher does Nothing, what a pile of garbage you rolled out. How is it the launchers fault when the content servers die under load? because if they hadnt released the launcher, you wouldnt have to contact the content server, hence why some of us who have the d/l already, can get in game the back door way.
Steijn Quay Industries CAStabouts 282	Posted - 2013.05.21 19:59:00 - [10] - Quote Don EnyawEllival wrote: Is the game still down? tried running the repair tool, then on clicking the eve icon to log in it comes up saying: Tranquilty Server: Status Unknown? ......... The phrase "mushrooms" comes to mind! game has been up since DT, its just some of you who are haviing problems with the workarounds.

Steijn Quay Industries CAStabouts 282	Posted - 2013.05.21 23:02:00 - [11] - Quote If CCP can adapt this to make it more multi-account friendly, then i reckon its a necessary evil that people will get used to. If they leave it as it is, well, its basically pissed off a large percentage of the userbase.
Steijn Quay Industries CAStabouts 283	Posted - 2013.05.22 10:58:00 - [12] - Quote Kblackjack54 wrote: CCP Devs will probably read this and instantly either block it or remove the described facility so my guess is it will be time dependent. The day they remove that will be the day my 2nd account gets unsubbed unless they vastly improve the new launcher to cater for multi-account users.
Steijn Quay Industries CAStabouts 283	Posted - 2013.05.22 12:26:00 - [13] - Quote Amarrius Ibn Pontificus wrote: CCP Aporia wrote: Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere. We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us. There's a fundamental problem that isn't the launcher on itself but instead the issue is with the epiphany that CCP believes to have had with the SSO. The SSO would work wonderfully both with the client and in all websites using our eve account credentuials if we were limited to a single account per person as well. This limitation could be from simply banning multi accounting (I know, right?) or creating a system in which you can get all your toons into the same account (and with the new spend plex, train an alt simultaneously, there's no reason not to get this done). SSO vs. multi accounting players just doesn't work and CCP would have been better off sorting the multiaccounting thing before moving into the SSO. They have partly sorted the multi-accounting with the new launcher, by releasing it and getting plenty to unsub the extra accounts. I guess in CCPs eyes thats progress.
Steijn Quay Industries CAStabouts 285	Posted - 2013.05.22 13:25:00 - [14] - Quote CCP Guard wrote: AndromacheDarkstar wrote: CCP Guard wrote: Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509 So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change . Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front. Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?
Steijn Quay Industries CAStabouts 287	Posted - 2013.05.22 13:48:00 - [15] - Quote CCP Guard wrote: Steijn wrote: CCP Guard wrote: AndromacheDarkstar wrote: CCP Guard wrote: Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509 So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change . Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front. Why was this rush released when its obviously not ready? Is it because you need it running before June 4th? We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share. Appreciate the honest answer. I guess its as close as we are likely to get to 'yea we know we fcked up, we now just need to find the best solution to fix this.'
Steijn Quay Industries CAStabouts 287	Posted - 2013.05.22 14:37:00 - [16] - Quote spaceinator wrote: Now that you all have gotten your bitching out of the way, yes the new launcher is ****, and CCP have made a grave mistake, hundreds of people have said it, no need for more, i think CCP get the picture. Now im still having a problem, when the launcher loads it goes through the process of checking for updates and downloads a small patch but when applying the patch at 100% it stops (3/4) and i cannot load the game, i have looked in my bin folder and cant find any exe file, idk if running it from steam makes it different can any1 help. only guessing here as dont use Eve via steam steam / steamapps / common / ccp? /
Steijn Quay Industries CAStabouts 287	Posted - 2013.05.22 16:05:00 - [17] - Quote gazarsgo wrote: The tears in this thread remind me of the tears streaming down Spock's face when Khan kills Kirk. or the future tears that will run down CCPs faces when they are watching all the alt accounts get unsubbed because they decided not to fix it.
Steijn Quay Industries CAStabouts 288	Posted - 2013.05.22 16:28:00 - [18] - Quote if its so that they know who is on what account, just make it part of the EULA that you have to disclose how many accounts and which they are, otherwise the banhammer falls.
Steijn Quay Industries CAStabouts 288	Posted - 2013.05.22 16:38:00 - [19] - Quote CCP TheRambler wrote: Hi, a quick update from Team Roundhouse Kick here: we read your feedback and we deployed on Sisi a new version of the launcher webpage that adds an autoplay feature in the form of a checkbox on the right bottom corner. If checked, the launcher will start the client as soon as the user is logged in and the client is ready, so no additional click is required on your part. If you don't want this to happen, just uncheck it, the launcher will remember your setting either way. This feature was tested internally and now we would like your feedback before pushing it to TQ, please use this thread here https://forums.eveonline.com/default.aspx?g=posts&t=230690 Thanks! with the greatest respect, that has probably fixed something which is at the bottom of the list of things that needed doing.
Steijn Quay Industries CAStabouts 291	Posted - 2013.05.22 18:37:00 - [20] - Quote program files(x86) / CCP / EVE / bin / exefile

Steijn Quay Industries CAStabouts 291	Posted - 2013.05.23 12:44:00 - [21] - Quote Smite Mueller wrote: CCP!! WAKE UP!!!!! THIS IS NOT, I REPEAT,NOT FUNNY ANYMORE!!!!!!!!!!! TRYING TO START THE GAME WITH THE LAUNCHER LET'S THE LAUNCHER DO AN UPDATE AGAIN; IN WHICH THE LAUNCHER AGAIN "FORGETS" ALL USER ACCOUNT DATA!!!!!!!!!!!!!!!!!!!!!!!!! PLUS IT "FORGETS" ALL USER SETTINGS, EVEN AFTER RESTARTING THE LAUNCHER FOR THREE TO FIVE TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ONLY SOLUTION IS TO LAUNCH THE EXE FILE FROM THE BIN FOLDER!!!! IF THE GAME WON'T START CORRECTLY AFTER THE PATCH ON JUNE 4TH, AFTER WHICH AS SCUTTLEBUTT SAYS THE LOGIN WILL BE VIA LAUNCHER ONLY, PREPARE FOR A REALLY BAD PRESS::: NO WAS I AM GOING TO ADVICE ANY OF MY FRIENDS TO CREATE AN EVE ACCOUNT. REASON: CCP IS GOING IN THE SAME DIRECTION AS BLIZZARD.... INTO OBLIVION... if they remove the exefile way of logging in on June 4th and this new launcher still isnt sorted, Eve will officially be dead as far as my accounts are concerned.
Steijn Quay Industries CAStabouts 291	Posted - 2013.05.23 12:52:00 - [22] - Quote Xpecial One wrote: Xpecial One wrote: omg... RAGE MODE: ON Edit: Keep calm, they will fix it, is just a matter of time. xD your missing the point, it should never have been released. They were supposed to have learnt from the Unified Inventory fiasco, but obviously they havent.
Steijn Quay Industries CAStabouts 292	Posted - 2013.05.23 13:14:00 - [23] - Quote Zanzibar Heroshima wrote: GG After today's patch I'm completely unable to play. I start the game with the exe file, it downloads the patch and exits out as normal, the patch installs and then tries to open the new launcher. As the new launcher can't work out that i'm connected to the internet the patch doesn't complete. So now when i try to open eve using the exe file I'm stuck in a loop of "An update has been downloaded EVE will now close and apply the patch" with it being unable to complete because your new launcher doesn't work. have you tried opening the launcher to let it patch, then closing it and starting via the exefile?
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 15:48:00 - [24] - Quote Ginger Barbarella wrote: Trisha Amber wrote: the launcher is not saving the username. every time i open the launcher i have to keep putting in my username. its really annoying me as i have 9 accounts. If you're not running as an Admin-equivalent user, you might consider granting your user Write privs on the Program Files\CCP (or whatever it's now called) folder (if you're using Windows directly). If you're using Mac or running from Steam, I can't offer any suggestions. Even as Admin the launcher only saves 1 username, it doesnt allow you to scroll down to the relevent name and then input the pw.
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 15:54:00 - [25] - Quote CCP Atropos wrote: Steijn wrote: Ginger Barbarella wrote: Trisha Amber wrote: the launcher is not saving the username. every time i open the launcher i have to keep putting in my username. its really annoying me as i have 9 accounts. If you're not running as an Admin-equivalent user, you might consider granting your user Write privs on the Program Files\CCP (or whatever it's now called) folder (if you're using Windows directly). If you're using Mac or running from Steam, I can't offer any suggestions. Even as Admin the launcher only saves 1 username, it doesnt allow you to scroll down to the relevent name and then input the pw. If possible, could you provide me with the Launcher logs from the launcher\cache folder in your EVE installation and if one exists, the debug.log found in the root of your EVE installation. If the browser isn't saving the usernames I need those logs to be able to work out why; is it a permissions issue, some weird misconfiguration or an environment issue. If you don't want to post the logs publicly, then please file a bug report. i'll do a bug report because looking at the length of the launcher log file, i'll get banned for flooding if i post all that in here. :D
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 15:57:00 - [26] - Quote Ginger Barbarella wrote: Quick update: I noticed that if you have the "Close the Eve Launcher" checkbox selected in the Launcher it will not remember the credentials you logged in with if it wasn't already saved. Clear that checkbox, re-launch the Launcher, and try a different, unsaved account name. It should save it at that point. well thats saved me doing a bug report until i actually try that as mine is set to close.
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 17:00:00 - [27] - Quote Wayston wrote: Hey guys, Forgive me if I missed something, but my launcher is still running in offline mode. Troubleshooting: - Ran EVEfile.exe (from the bin folder) which prompted me for an update at the login screen that I accepted and downloaded w/o issue. - Ran repairer.exe which supposedly completed and repaired the build successfully. Again, please forgive me if I missed the solution somewhere within this massive thread... It's just that I'm actually at work and would love to play EVE on my lunch break! Thanks in advance, -Wayston run repair.exe and then start from the exefile, not the launcher.
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 17:07:00 - [28] - Quote No Alibi wrote: Sarah Stallman wrote: I use multiple copies of the client via a file system fork. On the old launcher, each fork kept a separate account history, so each desktop shortcut would default to a specific user account. The new one lists the same account at all times. The very strange part is each fork still opens on its assigned monitor correctly. So it is aware of the forks. This is very strange behavior. Interesting... Am I the only one who posts here NOT having an issue? The first time you log in, fully start client. If the launcher closed, open and start new session. Type in second acct info, log on, rinse , repeat. You should only have to do that once. I have 5 accts setup and is working fine. You may have to reset what acct goes to what screen via esc menu again. This has been working since day one. do all your accounts have the same gfx settings?
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 17:12:00 - [29] - Quote Wayston wrote: Steijn wrote: Wayston wrote: Hey guys, Forgive me if I missed something, but my launcher is still running in offline mode. Troubleshooting: - Ran EVEfile.exe (from the bin folder) which prompted me for an update at the login screen that I accepted and downloaded w/o issue. - Ran repairer.exe which supposedly completed and repaired the build successfully. Again, please forgive me if I missed the solution somewhere within this massive thread... It's just that I'm actually at work and would love to play EVE on my lunch break! Thanks in advance, -Wayston run repair.exe and then start from the exefile, not the launcher. Ran the repairer and then eve.exe. Build downloaded something that completed too quickly for me to see what it was and then opened the Launcher in offline mode again -_- I then ran the repairer followed by the EVEFile.exe and was able to login without issue, although the launcher is still being bypassed completely. Thanks for your help! -Wayston yea it seems that there are numerous different issues which not everyone is affected by. Its a case of figuring out which 1 is your 'bug'.