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Charged for a Game I cant play!

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Disciple 12 Aliastra Gallente Federation 0	Posted - 2013.05.23 13:21:00 - [1] - Quote So my credit card was just charged my monthly fee. What sucks is I have been unable to play since Monday. If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. I've even uninstalled the game and reinstalled (after 2 hour download) and it still wont work. great update by the way. At the very least I think I should get credit for the time I cant play. But it'd be real nice if someone answered my petition.
Slade Trillgon Brutor Tribe Minmatar Republic 222	Posted - 2013.05.23 13:23:00 - [2] - Quote Contact your credit card company and dispute the charge?
Ari Laveran L.O.T.I.S. RISE of LEGION 47	Posted - 2013.05.23 13:41:00 - [3] - Quote Why exactly can you not play, launcher issues still? There are several ways around the problems people were having such as starting eve directly with the "ExeFile.exe" in the bin folder of your eve directory.
Eugene Kerner TunDraGon Drunk 'n' Disorderly 704	Posted - 2013.05.23 13:43:00 - [4] - Quote After I had problems on patch day I just waited another day and the update and launcher are now working just fine. Multiple Charakter log -n is not an issue either. "Also, your boobs " -á CCP Eterne, 2012
Mr. Orange Band of Freelancers 162	Posted - 2013.05.23 13:45:00 - [5] - Quote You should have focused your energy into reading the forums where players had the work arounds available for several issues within minutes of terrible launcher deployment. Next time don't panic and reinstall software / operating systems like most ******** end users. Calm your ass down and think logically, not emotinally. Oh and if your unique snowflake feeling are still hurt, uninstall/unsub and go play elsewhere.
Mission Domino End-of-Line 0	Posted - 2013.05.23 13:54:00 - [6] - Quote Learn to computer
Malcanis Vanishing Point. The Initiative. 9532	Posted - 2013.05.23 14:04:00 - [7] - Quote Slade Trillgon wrote: Contact your credit card company and dispute the charge? This is an excellent way for him to get himself permanently banned from EVE. It might be less effort to actually read up on launcher issues and how to work around them. 1 Kings 12:11
Tear Anasarsy Eagle Industrial Corporation 6	Posted - 2013.05.23 14:16:00 - [8] - Quote You could of simply cancelled your sub so you don't get charged for the next month in advance.
De'Veldrin East India Ore Trade The East India Co. 1435	Posted - 2013.05.23 14:38:00 - [9] - Quote Tear Anasarsy wrote: You could of simply cancelled your sub so you don't get charged for the next month in advance. Or you know, maybe he could have read up on the issue and how to get around of it instead of frothing at the mouth like a rabid sperg lord. Eve Online: The full-contact sport for your brain.
Alua Oresson Demon-War-Lords Fatal Ascension 267	Posted - 2013.05.23 14:53:00 - [10] - Quote Disciple 12 wrote: So my credit card was just charged my monthly fee. What sucks is I have been unable to play since Monday. If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. I've even uninstalled the game and reinstalled (after 2 hour download) and it still wont work. great update by the way. At the very least I think I should get credit for the time I cant play. But it'd be real nice if someone answered my petition. Forums, they are your friend. This game is populated by many very intelligent people. People found fixes within minutes of the game going live. Quit being bad and use the other half of the game (the forums). http://pvpwannabe.blogspot.com/
Steijn Quay Industries CAStabouts 293	Posted - 2013.05.23 14:54:00 - [11] - Quote he wouldnt have had to do any of the above if CCP had release a fully tested working launcher.
Doddy Dark-Rising 838	Posted - 2013.05.23 15:13:00 - [12] - Quote Steijn wrote: he wouldnt have had to do any of the above if CCP had release a fully tested working launcher. This is of course true. At the same time his reaction is fairly terrible.
Bienator II madmen of the skies 1760	Posted - 2013.05.23 15:16:00 - [13] - Quote uninstalling the game doesn't really change anything on your subscription. check out the account management site. its all there. eve style bounties (done) dust boarding parties imagine there is war and everybody cloaks - join FW
Rengerel en Distel Amarr Science and Industry 1481	Posted - 2013.05.23 15:26:00 - [14] - Quote Don't think the OP mentioned the launcher at all. He said he hasn't been able to play since Monday. The launcher was put out on Tuesday. With the increase in shiptoasting, the Report timer needs to be shortened.
Marianne Pollard University of Caille Gallente Federation 13	Posted - 2013.05.23 15:26:00 - [15] - Quote Oh.
Surfin's PlunderBunny Sebiestor Tribe Minmatar Republic 11863	Posted - 2013.05.23 15:42:00 - [16] - Quote I like where this thread is going "Little ginger moron" ~David Hasselhoff-á
Unsuccessful At Everything The Troll Bridge 4043	Posted - 2013.05.23 17:19:00 - [17] - Quote Apparently CCP should refund OP his money becasue OP clearly cant read stickys....or use search...or google...or read any number of front page threads.... Stop 'New Topic' abuse. *Since the cessation of their usefulness is imminent, may I appropriate your belongings?*
Jarod Garamonde Action Bastards 223	Posted - 2013.05.23 17:22:00 - [18] - Quote Disciple 12 wrote: So my credit card was just charged my monthly fee. What sucks is I have been unable to play since Monday. If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. I've even uninstalled the game and reinstalled (after 2 hour download) and it still wont work. great update by the way. At the very least I think I should get credit for the time I cant play. But it'd be real nice if someone answered my petition. The customer service sucks? Have you actually met CCP? Best customer service of any game developer, ever. If they were any cooler towards their playerbase, they'd be inviting us over to their house for drinks..... oh, wait.... they already do. It's called Fanfest. "you can identify eve players by looking at their cars. Since they don't drive what they can't afford to lose."-á --áBienator II
Jarod Garamonde Action Bastards 225	Posted - 2013.05.23 17:26:00 - [19] - Quote And, do I even need to mention what happened to Kil2? A popular player who made PvP videos that make the average player pirate salivate in wide-eyed wonder.... when the playerbase screamed for improvements to PvP to equal what was being done to make life easier for carebears... CCP responded by kidnapping Kil2 in his sleep, dressing him up in a snazzy tailored suit, handing him a martini and a new name, and setting him up in the penthouse like some kind of PvP Godfather. Tell me that's not good customer service. "you can identify eve players by looking at their cars. Since they don't drive what they can't afford to lose."-á --áBienator II
Sergeant Acht Scultz School of Applied Knowledge Caldari State 746	Posted - 2013.05.23 17:36:00 - [20] - Quote Disciple 12 wrote: So my credit card was just charged my monthly fee. What sucks is I have been unable to play since Monday. If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. I've even uninstalled the game and reinstalled (after 2 hour download) and it still wont work. great update by the way. At the very least I think I should get credit for the time I cant play. But it'd be real nice if someone answered my petition. You say you can't play but: -you don't specify your issue -eventually add screenshots of your issue -you describe a credit card issue and about this once again I can't see where is the problem, you were charged thus your cc is ok, so what's your real problem? Please be as much precise as possible and eventually take a look already on the sticky post about the new launcher. Also: be sure your HW drivers and OS are fully updated, eventually add your computer specs so CCP or someone around might help you. You're charging CCP clients service for being stupid but I'm sorry for you, I run my self my own business and a client yelling at me with your argumentation gets my boot through his teeth, wtf?? How do you want them to help you with your problem if you're not capable to explain what happens EXACTLY? removed inappropriate ASCII art signature - CCP Eterne
Andrea Griffin 463	Posted - 2013.05.23 17:36:00 - [21] - Quote Jarod Garamonde wrote: Disciple 12 wrote: The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. The customer service sucks? Have you actually met CCP? Best customer service of any game developer, ever. CCP's customer service is pretty damn good. I've never, not once, had an unhappy ending. Yes, sometimes it takes a little while for them to answer a petition, but sometimes they get flooded with them. The recent issues with the launcher probably didn't help. When the queue is low I've had response times in minutes. Anyway, rage posting here won't get you the help you need. If you take a deep breath and post something in the technical help section of the forums (not a rant, but something that actually identifies your issues) you might have your problems fixed by some of the other players. CCP Sreegs is my favorite developer.
Mr Epeen It's All About Me 2496	Posted - 2013.05.23 17:47:00 - [22] - Quote Disciple 12 wrote: So my credit card was just charged my monthly fee. What sucks is I have been unable to play since Monday. If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. I've even uninstalled the game and reinstalled (after 2 hour download) and it still wont work. great update by the way. At the very least I think I should get credit for the time I cant play. But it'd be real nice if someone answered my petition. Petitions get answered in order of importance. Angry, whiny rant petitions are the biggest category and you are near the bottom of that huge mess of entitled diatribe that CCP's GMs have to wade through. I feel bad...for them. Mr Epeen There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
Jarod Garamonde Action Bastards 227	Posted - 2013.05.23 18:24:00 - [23] - Quote Andrea Griffin wrote: Jarod Garamonde wrote: Disciple 12 wrote: The customer service sucks. Ive put up a petition, Logged a bug. no answer in 3 day. The customer service sucks? Have you actually met CCP? Best customer service of any game developer, ever. CCP's customer service is pretty damn good. I've never, not once, had an unhappy ending. Yes, sometimes it takes a little while for them to answer a petition, but sometimes they get flooded with them. The recent issues with the launcher probably didn't help. When the queue is low I've had response times in minutes. Anyway, rage posting here won't get you the help you need. If you take a deep breath and post something in the technical help section of the forums (not a rant, but something that actually identifies your issues) you might have your problems fixed by some of the other players. I wasn't being sarcastic. Even when I was asking the wrong questions in a petition, CCP or GM told me WHY they were telling me no, and how to avoid my predicament in the future. "you can identify eve players by looking at their cars. Since they don't drive what they can't afford to lose."-á --áBienator II
Captain Tardbar NEWB ALERT 413	Posted - 2013.05.23 20:48:00 - [24] - Quote What about all the players who don't come to the forums? "Entitlement" is a euphemism for "I hate the way you play and it makes me cry like a baby". If you fantasize about being immoral it means you enjoy being immoral deep down.
Beltze Sorgin L V B Industries STELLAR CONSTELLATION 11	Posted - 2013.05.23 20:53:00 - [25] - Quote Petition & a leetle patience is your friend
Tasha Saisima State War Academy Caldari State 25	Posted - 2013.05.23 21:03:00 - [26] - Quote Ccp banning accounts for chargebacks now? Just like EA?
Malcanis Vanishing Point. The Initiative. 9541	Posted - 2013.05.23 21:10:00 - [27] - Quote Tasha Saisima wrote: Ccp banning accounts for chargebacks now? Just like EA? They have always done this. 1 Kings 12:11
Andski GoonWaffe Goonswarm Federation 7976	Posted - 2013.05.23 21:11:00 - [28] - Quote Tasha Saisima wrote: Ccp banning accounts for chargebacks now? Just like EA? Chargebacks hurt businesses, especially gaming companies, since chargeback rates are high in online gaming. No business should continue dealing with a customer that does that, period. mine quotes from my posts at your peril, badposters TheMittani.com: The premier source for news, commentary and discussion of EVE Online and other games of interest.
Praetor Meles Blue Republic RvB - BLUE Republic 93	Posted - 2013.05.23 21:19:00 - [29] - Quote Disciple 12 wrote: Stopped reading there. Whatever the issue, I can guarentee that bleating about it in GD will definitely hasten resolution. Yes Sir-ee. Guarenteed. [insert random rubbish that irritates you personally] is further evidence that Eve is dying/thriving* * delete as required to make your point
Poetic Stanziel Paxton Industries Gentlemen's Agreement 1921	Posted - 2013.05.23 21:51:00 - [30] - Quote Disciple 12 wrote: What sucks is I have been unable to play since Monday. Why? Disciple 12 wrote: If I ran my business like they do here I'd have lost all my customers and been out of business a long time ago. EVE's growth says differently. Amarr Militia - Fweddit - http://fweddit.com Poetic Discourse - http://poeticstanziel.blogspot.com

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