EVE Search - Announcement:Unscheduled downtime - Sunday, June 2nd, 2013

All Channels

EVE General Discussion

Announcement:Unscheduled downtime - Sunday, June 2nd, 2013

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Author	Thread Statistics \| Show CCP posts - 10 post(s)
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 05:29:00 - [1] - Quote I guess 10 years of operations killed the server :/ aye it's backup but this all reminds me of the issues regarding Apocrypha deployment, and the server was down for like 36 hours. Skill queues didnt exist back then and we were never reimbursed for SP...could I have the SP I lost then on top of the free 50K???
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 07:37:00 - [2] - Quote Viktoria Bitter wrote: OMG!!! There has been a computer crash. I'm gonna take a chill pill and do some RL for a while. When I get back in a few hours all will be fixed....easy. Actually, you doing what you are suggesting everybody do does NOT help the situation. CCP needs feedback from various people all over the world to ensure the connection is reaching them, along with some witty comments, this is exactly what the players are doing. It's important to express problems ith the connection as it's being fixed so they have conformation it is fixed...walking away from the computer for a while nullifies any attempt at obtaining that conformation. Sooo...keep up the angst guys!!!
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 09:22:00 - [3] - Quote Basileus wrote: CCP Falcon wrote: The Tranquility cluster has been taken offline as of 03:06 UTC in order to enable us to investigate several network issues that have occurred this morning. We currently have no ETA for the server to be brought back online, however we will update this forum thread as and when more information becomes available. We apologize for this unexpected downtime, and any inconvenience it may cause. UPDATE - 03:06 UTC - Tranquility Offline UPDATE - 03:30 UTC - We are currently investigating several network issues UPDATE - 03:31 UTC - COFFEE 0_o UPDATE - 03:52 UTC - Investigation into the current network outages is still ongoing UPDATE - 04:10 UTC - We are currently bringing Tranquility online in VIP mode for testing UPDATE - 04:11 UTC - MOAR COFFEE UPDATE - 04:17 UTC - Testing is now complete and VIP mode has been lifted UPDATE - 04:30 UTC - We are currently investigating several login issues that are being experienced UPDATE - 05:00 UTC - Investigation into ongoing login issues is currently in progress UPDATE - 05:01 UTC - SO MUCH COFFEE UPDATE - 05:30 UTC - Investigation into login issues is ongoing - Please bear with us UPDATE - 06:00 UTC - We are currently working toward the root cause of current login issues UPDATE - 06:40 UTC - Investigation into socket closed issues and login issues is ongoing UPDATE - 06:41 UTC - COFFEE POT BROKEN FROM OVERUSE - SEND HALP UPDATE - 08:00 UTC - DUST issues under control, we are however still working on login related issues for EVE That's 5 hours. So, you either don't want to tell the players anything about the cause of the problems, or, you haven't a bleeding clue. Either case is quite baad mmkay? I understand most people's wanting to know a little briefing about what is happening, but with all due respect, you cant expect someone to explain step for step what is going on as they are attempting to ascertain the problem. Techs need to focus on the problem at hand. I would rather they spend their time focused on getting at the issue and solving rather then taking time out along the way to explain what has happened and how its being fixed. Its better to put that in a post after its been fixed. Until then you will just have to be patient, knowing what is happening will not make it be resolved any faster. If you feel you can provide valued tech support on issues arising like this, I suggest perhaps applying to IT for CCP Games, then you can get your hands on the scenario when it happens :)
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:15:00 - [4] - Quote Demoneta Adama wrote: I'm finally in like 5hrs later and I can post for the first time since it started The repair and run the .exe worked finally after trying it over and over for hrs. like a crazy person but, still seeing Russian and such I live in North Carolina USA, windows 8 This launcher needs to be launched out an air lock before the update! I mean this is worse than the first fudge up by far, I don't want to see what hell it can reign down on us all come the 4th The issue isn't the launcher, it's networking. London is wher e TQ and SiSi servers are hosted from, the ISP that host them have been having issues keeping Internet service up in the area. As a result, a lot of people keep getting disconnects. The ISP has a slight packet loss enough to kill the connection. CCP took servers down to determine if the issue was on their side, but it appears that is a third party connectivity issue. This would explain why the other servers managed to still accept connections even when TQ and SiSi weren't but were still online. When you have an Internet outage, you don't blame your computer, you blame the ISP. The launcher is irrelevant in this matter. The massive reports of it displaying in Russian is most likely the server's attempt to reroute the network through working dns hubs that pass through those frequented by Russian users and the server misread that as a Russian client. Eitherway the launcher isn't to blame here.
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:38:00 - [5] - Quote Are people seriously considering the possibility of Russian hack to get acct info? Geez what a parinodal and preposterous Idea. >.>
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:39:00 - [6] - Quote endi32 adrian wrote: hy all , i just red this coz i am out off game since yesterday somewhere around 18:00 eve time ,what happened is that i tryed to clear my cache files from esc menu in game and both my clients frozen so that i couldn t even quit from task menager . i restarted comp and when i tryed to launch one client screen would flash few times and everything was frozen again . so i tryed clearing cache from launcher menu , then manually , using eve fix toll but nothing helped so i still cannot log in game . anybody maybe know is my problem related to this topic or am i experiencing some other issue ? thx a lot , endi That just sounds like a computer issue...when in doubt do a system restore to a date before you had the issue.
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:45:00 - [7] - Quote Lilinallte Alleile wrote: Octoven wrote: Are people seriously considering the possibility of Russian hack to get acct info? Geez what a parinodal and preposterous Idea. >.> Stimulated by newb accounts blabbering this rumour into rookie help chat... wouldn't the world be a better place, if we would just shoot those people:) (before someone starts ranting, that was a cynical joke!). Right...grabbing can flip ship, off to newbie land....aww can flipping doesn't work anymore :( nevermind.
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:53:00 - [8] - Quote Damien 1 wrote: UPDATE - 08:00 UTC - DUST issues under control, we are however still working on login related issues for EVE CCP Priorities: 1. Dust 2. Eve why am i playing this game? Dust uses CREST to connect to TQ...it is possible, while unlikely that CREST was interrupting the TQ connection to the rest of the world. You can imagine an egg, TQ is the yolk and Dust through CREST is like a shell around it. If it's acting up then TQ could as well. The priority is to fix and rule out any connections to TQ, which at the moment is dust and CREST. One that is fixed, if the issue still exist, then tackle the actual TQ heart. Sorry, but that will usually be the case in troubleshooting eve connection problems. Don't like it? Too bad that's how things are. If dust had its on server and TQ was linked to it through crest then eve would have taken priority as its the easiest to solve and rule out.
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:56:00 - [9] - Quote Eto Tekai wrote: Stop putting money into things that are not eve in space related =/ This issue is not related to DUST, stop hating on game you don't even know because you have to share the spotlight with dev time. >.>
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 12:58:00 - [10] - Quote Kharamete wrote: Hilfy Na wrote: eve time is 1134 hrs, Launcher partly in Russian (connect button and information around it, the rest is in english). (out of game one) is in Russian. ran repair tool 6 times, launcher does update but.....Location is South Dakota, USA... sorry but wont log on unless its in English, doesn't trust it My god. If it was in Spanish, Texas would probably cecede. Texas is ready to secede when someone farts the wrong way
Octoven Phoenix Productions Headshot Gaming 161	Posted - 2013.06.02 14:00:00 - [11] - Quote Immortalmyth wrote: George K'ntara wrote: CCP Falcon wrote: OP updated again. Unfortunately there's no more news that I can give you guys right now, other than we're working as quickly and thoroughly as we can to pinpoint and resolve ongoing issues that some of you are still experiencing. Hi CCP Falcon, So is it just the new guy who gets to do the weekend middle of the night community communication or are you just the unlucky one on the on-call list for this weekend? Hope you find a coffee pot! Also glad I didn't try staying up another 5 hours for dust to come back up. nah ive seen this before from ccp, thier weekend crew is just there to mark the time, customer service at iceland doesnt exist on weekends. cant help but say again, launcher was never broke before it was improved... maybe if its not broke shouldnt fix it... -imm If these issues revolved around the new launcher I'd agree, but they aren't...as stated many times before this is a networking issue not a software issue. The launcher is working fine as its designed to, the network aka Internet in the area isn't. So in this case launcher was never broke true, but it is now improved and apart from the issues on day one with it, there have been none.

Copyright © 2006-2025, Chribba - OMG Labs. All Rights Reserved. - perf 0,08s, ref 20251023/1022
EVE-Online™ and Eve imagery © CCP.

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.