If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

How CCP casually threw away the expansion themed login screens and music really concerns me.

That was part of Eve's legacy.

The best part of the bi-yearly new expansion ritual is loading up the new login screen and listening to the new music theme. Did nobody at CCP speak up? Maybe nobody really cares about such things, sad...

So I am guessing you think that Windows 8 is a good thing also?
That above sound a lot like what MS was saying the beginning before PC sales took a dump.

CCP ignoring customer feedback and ramming broken/unfinished content down their customers throats is not new. Just dock up and click the button to enter the captains quarters if you need proof.

All that talk by CCP after Incarna was obviously just that, talk. They clearly didn't learn any lessons from it.

If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

So out of the approx 450,000 accounts how many complained.. 20, 50, maybe 100?

My question to the players, how important was it to have a new launcher, do you believe it was worth all the effort CCP put into it? How important was having a single sign on to the CCP websites?

Myself personally, already bypassed the launcher to speed up log in, only used it for updating when needed. The new one, OMG is it ever slow. Thankfully can still bypass it, would have to gouge my eyeballs out if I was "required" to use it logging in on my accounts.

Part of what I do IRL is managing resources and manpower. 90% of the decision making is based on customer requests and requirements. We wouldn't be in business otherwise.

My question to the players, how important was it to have a new launcher, do you believe it was worth all the effort CCP put into it? How important was having a single sign on to the CCP websites?

Myself personally, already bypassed the launcher to speed up log in, only used it for updating when needed. The new one, OMG is it ever slow. Thankfully can still bypass it, would have to gouge my eyeballs out if I was "required" to use it logging in on my accounts.

Single sign on. seriously? Maybe once every few months I need to log into a EVE website. Like tonight to vent on the forums. Anyone at CCP care to comment on the investment made for this single sign on? Betting it was a huge chunk of change.

You want to improve the game? Get into the game. Have your developers in the game actually playing it as players to look for new ideas. Anything outside the sandbox, does not matter to players. at least that's my opinion.

Players aren't interested in the packaging the game is in.