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Edit Billing Info

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mini miner	Posted - 2003.08.20 22:19:00 - [1] Hello could anyone tell me how i change my subscription info...i've gone to Account management i login succesfully and it takes me to a screen with a Tab on the top left that says Account info and lists my name,username ect but there are no other tabs there for billing or to cancel...is there some kinda IE setting i need to change?/ Btw i'm useing right now the default IE settings for Winxp SP1. Anyone help would be nice if anyone knows account will end around Sept 8th or so.
Erty	Posted - 2003.08.20 22:23:00 - [2] There should be two more tabs, Billing Info and Subscription Info. Under billing info you can change your CC number and stuff like that, and under subscription info you can change the payment type and cancel your sub. This is my signature.
mini miner	Posted - 2003.08.21 01:15:00 - [3] Yes i understand this there sposed to be there but there not....that's why i'm trying to figure out if it's some dumb Internet explorer setting ect i've tried loggin in to account management on 3 differen't machines in my house and i get the same probly on all of them even one machine of a friends that's not mine. Does anyone have any idea this is really bad that a website would be like this to not allow default settings in Internet explorer to work.
T'Ne	Posted - 2003.08.21 11:44:00 - [4] Quote: There should be two more tabs, Billing Info and Subscription Info. You really have these tabs?? I'm missing them as well and wanna change to cc
Erty	Posted - 2003.08.21 11:51:00 - [5] Edited by: Erty on 21/08/2003 11:51:01 Yes I have them. I don't think it has something to do with IE - try to e-mail the support instead. Maybe it's a problem with new accounts or something like that, I created mine on release day. This is my signature.
Beringe	Posted - 2003.08.21 13:53:00 - [6] I use Mozilla, and I just edited my billing info. But check with support. Every commercial website supports IE, or they should. ------------------------------------------- "My main griveance with the Caldari state was that once I had finished my work for them, they wanted me dead." "No, it's none of your business."
Gildon	Posted - 2003.08.21 14:13:00 - [7] I use same IE and OS - I have all the tabs. Maybe you have your security settings, or cookies settings customized? G
mini miner	Posted - 2003.08.21 14:18:00 - [8] Nope not that i know of i can reformat HD reinstall windows get online install video drivers/sound then go to webpage and i still don't see the tab and that's default settings for everything...i've even tried clearing cookies ect then changing my IE settings to allow everything and then go into website yet i still can't see nothing except for the first tab that does me no good :) Anyone got any suggestions on some settings?? maybe i'll just download Netscape or another to do this but really shouldn't have to.
Trapline	Posted - 2003.08.21 14:34:00 - [9] Edited by: Trapline on 21/08/2003 14:34:29 Like the man up there said, use Mozilla, its a far better browser. http://www.mozilla.org
mini miner	Posted - 2003.08.21 14:35:00 - [10] well wtf this is getting bad...i just downloaded and installed Mozilla and i still can't see the extra tabs. Can anyone please give me the link to the other tabs https://secure.eve-online.com/something here like /accountinfo.asp which is the one i have just need the other 2 like if they were cancelinfo.asp or something like this. Thanks alot
Pann	Posted - 2003.08.22 05:09:00 - [11] I've sent your message and the link to this thread to our web guys, mini. I don't know why those tabs aren't showing for you, but they can assist you. Help's on the way. Don't despair. =) Eve Community Manager [email protected] CCP
Czar Vilinous	Posted - 2003.08.22 05:18:00 - [12] ok, it might be Norton Firewall. That has been causing me some trouble also.
mini miner	Posted - 2003.08.22 09:53:00 - [13] Thank's alot pann hope they can help...I also thought about the firewall i use Sygate personal firewall i have also tried turning that off and let it acccept everything then shut it down and i still can't see them :(
Sith Bandon	Posted - 2003.08.22 11:09:00 - [14] I have the same problem :(. I cant see those 2 tabs and i cant choose new option of payment method. I send mail with help but GM send me link to Account Management site and nothing more !! Still cant see it. Please help me too.
Bizarre	Posted - 2003.08.22 23:48:00 - [15] I have the same problem. Some help would be greatly appreciated. ------------------------------------------------- Deathwing > U LIKE THOSE NUTS ON YA CHIN?
mini miner	Posted - 2003.08.23 11:14:00 - [16] some help on this soon would be nice pls alot of us have this problem and can't pay for our account.
mini miner	Posted - 2003.08.24 14:11:00 - [17] Some help from support would be nice pann u said u told them like 2 days ago.
Nukem1	Posted - 2003.08.25 11:30:00 - [18] Alas I have the same problem...Account Info tab only.
Josun Ferox	Posted - 2003.08.25 11:36:00 - [19] yessir, same here - help appreciated
mini miner	Posted - 2003.08.25 15:17:00 - [20] Can we get a answer on this or what...must not want our money bad enough i guess.
Sith Bandon	Posted - 2003.08.26 13:41:00 - [21] I got answer from Customer Support. "Due to the extreme load we are experiencing at Customer Support, we have not been able to answer your request. Please accept our apologies for any inconvenience this may cause you and we want to thank you for your patience." And than they wrote: 1. Hardware problems: Detailed info on your computer specs. (Preferably use the DirectX diagnostics tool to acquire this information) 2. Game play problems: username. (if you are not sure whether this is relevant, please include it anyway) 3. Reimbursement requests: location (such as station or system names) and as exact time details as possible.
Sith Bandon	Posted - 2003.08.26 13:44:00 - [22] Edited by: Sith Bandon on 26/08/2003 13:48:29 Still I have the same problem. 1 month left for playing and if i dont get solution i wont be able to play. I tried log into my account on another computer and i still dont see biling tab
Freezer	Posted - 2003.08.26 14:37:00 - [23] Once you log in and get the accountinfo tab, try this. https://secure.eve-online.com/billinginfo.asp
mini miner	Posted - 2003.08.26 15:36:00 - [24] Edited by: mini miner on 26/08/2003 15:37:49 I get this when going to that site after logging in. An uexpected internal error occured. Support has been notified. Please try again later. (MED-2) btw i figured that address out the first day i made this thread and it hasn't worked since so please if any support ppl come here don't tell me to try back later...this is about the 50th time i've tried in 3 or 4 days.
Sith Bandon	Posted - 2003.08.26 15:46:00 - [25] Edited by: Sith Bandon on 26/08/2003 15:57:56 Edited by: Sith Bandon on 26/08/2003 15:46:49 Yeah i have the same message. Anybody tried log in on another computer ? I tried on another but it is in the same network......gonna try tonight on my friend's pc. BTW i sent mail to support again with this message....and waiting waiting wait
mini miner	Posted - 2003.08.26 17:19:00 - [26] Ok well so far i've tried IE,Mozilla and just now Netscape 7.1 none of which allow me to view the tabs...i have also tried IE on a friends machine that he brought over to my house still no tabs...i also went to a friends house that had AOL that his mom used i even tried going through there still no tabs......i've pretty much given up now i suggest u either fix this website or loose some of your customers of the very few that wish to subscribe again.
mini miner	Posted - 2003.08.26 23:01:00 - [27] Well i thought i was done trying things but i forgot about Opera browser downloaded that went to the account page...STILL NO TABS! You think we can get a answer on this at any point or do we just say screw it and move on to the next game.
agrizla	Posted - 2003.08.26 23:08:00 - [28] This problem seems to have been happening to some people since one month after retail launch, so I wouldn't hold your breath
Pann	Posted - 2003.08.27 15:39:00 - [29] Here's the explanation from our web dude. The tabs are not displayed because the user signed up with the SWIFT payment type, which is no longer supported. The user data has been migrated to the Pay-by-Cash type. Log in to the account management pages and a new tab - Subscription Info - will be there. Your next billing date is displayed there and from that screen you can extend your subscription and/or change your payment options. Eve Community Manager [email protected] CCP
Bizarre	Posted - 2003.08.27 16:30:00 - [30] For some reason it still won't appear for me. ------------------------------------------------- Deathwing > U LIKE THOSE NUTS ON YA CHIN?

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