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Thread Statistics | Show CCP posts - 10 post(s) |
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Oveur
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Posted - 2006.01.09 09:15:00 -
[1]
Moved to a fresh thread, was here.
From: http://myeve.eve-online.com/news.asp?a=single&nid=1046&tid=1
Important Announcement
This morning we have been investigating a number of account hack attempts. 57 accounts were compromised and as a result, we started full investigation and lockdown procedures. This culminated in the lockdown of Tranquility during downtime until we had finished our investigation.
As a preventive measure, to ensure account security, we have reset passwords and will send out an email to selected accounts and ask them to change their passwords. At the same time, we would like to remind all our customers to never give out their passwords and regularly change them in account management. Remember, we will never ask you for your password.
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question.
We thank you for your patience in this matter and deeply apologize for the inconvenience this has caused.
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Reset password emails should now arrive instantly.
THE EMAILS: If you haven't recieved an email or account management say that either your email or username was incorrect, you are requesting the password to be sent to an account which does not match the email registered on the account!
Most frequently asked question : My account was reset, was it compromised?
No, this was the preventive measure taken to ensure account security.
Second most frequently asked question : I've been waiting hours for my password reset/manual reset email.
Our mailing capacity has been massively increased, manual reset emails should be instantaneous now. If you haven't recieved the initial password reset email and you can't log in, you either have another email registered on the account, the email has been filtered as spam or our email has your email server blacklisted or of course vice versa.
Third most frequently asked question: I only have one account, so I can't post on forums for help or submit petitions.
You do not need a working account to contact customer support. The email and password asked for in "Ask a Question" is only for that specifically so that you can follow the petition via the web and respond via the web. As stated in mass correspondance with Customer Support, it will compensate for the time lost if your password case is taking a day or more.
Fourth most frequently asked question: The GM's don't like me, the bastards haven't answered my support email for 24 hours.
First, check your spam folder. Second, use "Ask a Question, it allows you to track the mail and see what GM has it and where it's located in the process. Third, the GM's really do love you and they are working 24 hours a day on overtime shifts to get this sorted out.
Senior Producer
EVE Online
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Traxio Nacho
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Posted - 2006.01.09 09:20:00 -
[2]
Cheers for the update and I love this line 
 Quote:
Fourth most frequently asked question: The GM's don't like me, the bastards haven't answered my support email for 24 hours.
Sorry made me laugh  
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SULAN BARHIR
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Posted - 2006.01.09 09:37:00 -
[3]
Originally by: Oveur
Third, the GM's really do love you and they are working 24 hours a day on overtime shifts to get this sorted out.
loved that one too |
Nex Angelus
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Posted - 2006.01.09 09:38:00 -
[4]
Got to love this game... Atleast the Dev's have a sense of humor 
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Abhrams Marshall
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Posted - 2006.01.09 09:40:00 -
[5]
So, how long is the backlog for the support staff getting back to my case? Been like 3 days now since I contacted them about my other account and whoevers database not accepting the only two email addresses I have for the password reset thing.
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Oveur
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Posted - 2006.01.09 09:47:00 -
[6]
Originally by: Abhrams Marshall
So, how long is the backlog for the support staff getting back to my case? Been like 3 days now since I contacted them about my other account and whoevers database not accepting the only two email addresses I have for the password reset thing.
3 days? You didn't even get an auto-reply? Perhaps you didn't submit it into the billing queue?
Senior Producer
EVE Online
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I obay
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Posted - 2006.01.09 09:58:00 -
[7]
5th question :D
i did start the ask a question sequance and everything went oke so in the end i get a e-mail from support saying that the e-mail adress on the account is changed to the 1 i wanted.
i try request a new password for that account with the new e-mail and it says error account name and e-mail dont match
so i updated my question again to fix it still dint hear anythin .. not even a automated mail.
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gypped
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Posted - 2006.01.09 10:02:00 -
[8]
good to hear things are picking up.
but the emails arent instantanious yet, i requested a new PW an hour ago, nothing yet.
but hey if i receive it within 10 hours at least things will have picked up considerably.
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SpankMeHard
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Posted - 2006.01.09 10:04:00 -
[9]
Start of my 4th day and still just getting automated emails from ccp. Im trying to change my email to the new one so i can get a new password and im doing it thu the website under billing etc. I have given all my information and im still waiting. I wouldnt be starting to get upset if my main account was still training. Is this normal ? Last thing im going to check. Are you in the spam folder. BRB
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I obay
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Posted - 2006.01.09 10:10:00 -
[10]
well my point is dont send the e-mail out that u can retrieve ure password and then that ppl get the error that the account and e-mail dont match cuz i was realy happy for the couple seconds it lasted...
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Oveur
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Posted - 2006.01.09 10:17:00 -
[11]
Originally by: I obay
5th question :D
i did start the ask a question sequance and everything went oke so in the end i get a e-mail from support saying that the e-mail adress on the account is changed to the 1 i wanted.
i try request a new password for that account with the new e-mail and it says error account name and e-mail dont match
so i updated my question again to fix it still dint hear anythin .. not even a automated mail.
When you update it you are not bothered with an automated reply, it updates the original case submitted and gets priority.
Senior Producer
EVE Online
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Oveur
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Posted - 2006.01.09 10:18:00 -
[12]
Originally by: gypped
good to hear things are picking up.
but the emails arent instantanious yet, i requested a new PW an hour ago, nothing yet.
but hey if i receive it within 10 hours at least things will have picked up considerably.
I just tried for 4 of my accounts and it was instantaneous.
Senior Producer
EVE Online
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Abhrams Marshall
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Posted - 2006.01.09 10:22:00 -
[13]
Originally by: Oveur
Originally by: Abhrams Marshall
So, how long is the backlog for the support staff getting back to my case? Been like 3 days now since I contacted them about my other account and whoevers database not accepting the only two email addresses I have for the password reset thing.
3 days? You didn't even get an auto-reply? Perhaps you didn't submit it into the billing queue?
Yes, I got the auto-reply. Same question tho, been 3 days since I last got on my good account and I am having pvp withdraws
So, how long is the backup?
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I obay
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Posted - 2006.01.09 10:22:00 -
[14]
ah oke nothing said there then still doesnt explain why my e-mail doesnt work while they said it should 
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Qingu
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Posted - 2006.01.09 10:25:00 -
[15]
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
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Sim Frost
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Posted - 2006.01.09 10:39:00 -
[16]
True, the most frequently asked question was carefully avoided, which was,
How did it happen? Who made it happen? What is being done now legal-wise,etc.?
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Joshua James
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Posted - 2006.01.09 10:55:00 -
[17]
Originally by: Sim Frost
True, the most frequently asked question was carefully avoided, which was,
How did it happen? Who made it happen? What is being done now legal-wise,etc.?
/me watches ccp slither away under a stone not to be heard of again (ie no answer will be given)
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Morgaine kri'Chya
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Posted - 2006.01.09 11:11:00 -
[18]
As one of my accounts WAS compromised and another one has been inaccessible till last nite I'd ask u to tell your customer support staff: Thx a lot and well done, appreciate the help.
But what I really need to know, how did that ebil hacker get into my account? Login has nothing to do with char name and the pw was alphanumerical and not easy or short. 
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Crayathan
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Posted - 2006.01.09 11:15:00 -
[19]
You removed that image off the bottom now oveur? probably didn't help email with a 100kb file attached
Even though I walk through the valley of the shadow of death, I fear no evil |
UGWidowmaker
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Posted - 2006.01.09 11:50:00 -
[20]
no info yet on my 2 logged out acounts... now ccp i have 10 acounts.. if those 2 arent opend within this week.. i will close all 10.. i know it aint much but this is starting to be more than insane... all i get from u is some **** auto crap i cant use for anything.. you have all my detailes now work to get me online again.. the only thing i can do as a customer is to tell my bank not to pay any "isk" to you if this keep on going like this... im getting very upset because of the auto respoonses that you spam my hotmail with.. the same msg ower and ower again... we need this and this to activate your acount.. well i allready provided you with the info.. dont ask me to send confidentil materiel to u guys ower and ower again..
a very angry customer
I will make u into biosource... |
Ruby StarFire
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Posted - 2006.01.09 12:23:00 -
[21]
Originally by: UGWidowmaker
no info yet on my 2 logged out acounts... now ccp i have 10 acounts.. if those 2 arent opend within this week.. i will close all 10.. i know it aint much but this is starting to be more than insane... all i get from u is some **** auto crap i cant use for anything.. you have all my detailes now work to get me online again.. the only thing i can do as a customer is to tell my bank not to pay any "isk" to you if this keep on going like this... im getting very upset because of the auto respoonses that you spam my hotmail with.. the same msg ower and ower again... we need this and this to activate your acount.. well i allready provided you with the info.. dont ask me to send confidentil materiel to u guys ower and ower again..
a very angry customer
Same here. I only have 2 Accounts, but if I recieve the same e-mail asking for the SAME details which I have already sent, I'll tell the GM where to shove it... this is REALLY beginning to get on my nerves.
I DONOT want a confirmation about what is been done to help me, I donot want an auto responce everytime I reply. Just get the job done and stop spamming the same mails asking for the same crap over and over again.
ALL THEY HAVE TO DO IS LOOK AT THE INFO I'VE PROVIDED, VERIFY IT, AND CHANGE MY E-MAIL ADDRESS... WHERE IS THE PROBLEM?!
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Oveur
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Posted - 2006.01.09 12:38:00 -
[22]
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
Senior Producer
EVE Online
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Oveur
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Posted - 2006.01.09 12:40:00 -
[23]
Originally by: Ruby StarFire
Originally by: UGWidowmaker
no info yet on my 2 logged out acounts... now ccp i have 10 acounts.. if those 2 arent opend within this week.. i will close all 10.. i know it aint much but this is starting to be more than insane... all i get from u is some **** auto crap i cant use for anything.. you have all my detailes now work to get me online again.. the only thing i can do as a customer is to tell my bank not to pay any "isk" to you if this keep on going like this... im getting very upset because of the auto respoonses that you spam my hotmail with.. the same msg ower and ower again... we need this and this to activate your acount.. well i allready provided you with the info.. dont ask me to send confidentil materiel to u guys ower and ower again..
a very angry customer
Same here. I only have 2 Accounts, but if I recieve the same e-mail asking for the SAME details which I have already sent, I'll tell the GM where to shove it... this is REALLY beginning to get on my nerves.
I DONOT want a confirmation about what is been done to help me, I donot want an auto responce everytime I reply. Just get the job done and stop spamming the same mails asking for the same crap over and over again.
ALL THEY HAVE TO DO IS LOOK AT THE INFO I'VE PROVIDED, VERIFY IT, AND CHANGE MY E-MAIL ADDRESS... WHERE IS THE PROBLEM?!
My personal apologies to you both, but as I stated we're doing everything we can to speed up the process.
If you recieved multiple emails, that means you have either submitted multiple incidents and both were mass replied to or another GM mistakenly sent you twice.
If an answer had been sent to us in the meantime, that would not have been taken into consideration by the mass mailer.
Senior Producer
EVE Online
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Heritor
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Posted - 2006.01.09 13:03:00 -
[24]
Quote:
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Reset password emails should now arrive instantly.
If my password has been changed how can I log in to change the password ??
What do you mean...please clarify !!!!!!!!!!!!!!!!!!
Always where your seatbelt, its far harder for the aliens to abduct you! |
Qingu
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Posted - 2006.01.09 13:03:00 -
[25]
Originally by: Oveur
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
I was hoping you would give that answer.
Would you so kind as to tell us the legal reasons?
Unless they are either:
disclosing the information would also mean giving out information about someone else, or identifying them as the source of confidential information. (In this situation, the organisation is not obliged to grant your request unless the other person has consented to their information being disclosed, or it is reasonable in the circumstance to answer the request without their consent.)
or:
disclosing the information would be likely to prejudice the prevention or detection of crime, or the apprehension or prosecution of offenders.
then UK law states you have to answer the question. You are a holder of information, and as such must comply with the law.
Under the terms of the Data Protection Act, you have a legal duty to ensure the security of our information. Our username and password not only give access to the game but also to our account information. This is sensitive data collected by a 'for-profit' organisation. As such it falls under the juristriction of the above cited act.
The current stance of CCP implies guilt, even if that is not the case.
To someone on the outside it looks like a company trying to cover-up not for practical or legal reasons, but to avoid blame.
Claims that it is to protect CCP in the future further leads to the impression that it was CCP who were compromised.
We would like to know if our systems are secure.
We have a legal right to know if yours are.
Time to reconsider?
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Dave Day
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Posted - 2006.01.09 13:07:00 -
[26]
Originally by: Oveur
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
Oveur, congrats to everyone at CCP for taking the necessary steps to protect us. For many of us though the million dollar question which remains is: Is my account now safe or does the threat still exist? I know that no system can be 100% proof but in respect of this specific instance, has the threat been mitigated? We know that you can't go into detail but a lot of us are just looking for some reassuring words really.
Cheers
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Tas Devil
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Posted - 2006.01.09 13:09:00 -
[27]
Originally by: Qingu
Originally by: Oveur
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
I was hoping you would give that answer.
Would you so kind as to tell us the legal reasons?
Unless they are either:
disclosing the information would also mean giving out information about someone else, or identifying them as the source of confidential information. (In this situation, the organisation is not obliged to grant your request unless the other person has consented to their information being disclosed, or it is reasonable in the circumstance to answer the request without their consent.)
or:
disclosing the information would be likely to prejudice the prevention or detection of crime, or the apprehension or prosecution of offenders.
then UK law states you have to answer the question. You are a holder of information, and as such must comply with the law.
Under the terms of the Data Protection Act, you have a legal duty to ensure the security of our information. Our username and password not only give access to the game but also to our account information. This is sensitive data collected by a 'for-profit' organisation. As such it falls under the juristriction of the above cited act.
The current stance of CCP implies guilt, even if that is not the case.
To someone on the outside it looks like a company trying to cover-up not for practical or legal reasons, but to avoid blame.
Claims that it is to protect CCP in the future further leads to the impression that it was CCP who were compromised.
We would like to know if our systems are secure.
We have a legal right to know if yours are.
Time to reconsider?
Great after the 10,000 wannabe IT Network and server specialists...now EVE officially has a wannabe lawyer amongst its player base... 
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Sun Ra
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Posted - 2006.01.09 13:10:00 -
[28]
Anyway of getting back the 2 days of missed skill training i lost??
Arcane Frankologies - 'plz stop guys it's xmas' |
Qingu
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Posted - 2006.01.09 13:10:00 -
[29]
Originally by: Tas Devil
Great after the 10,000 wannabe IT Network and server specialists...now EVE officially has a wannabe lawyer amongst its player base...
Nah, I still have nearly a year to go. :/
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Eris Discordia
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Posted - 2006.01.09 13:12:00 -
[30]
Originally by: Heritor
Quote:
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Reset password emails should now arrive instantly.
If my password has been changed how can I log in to change the password ??
What do you mean...please clarify !!!!!!!!!!!!!!!!!!
If your password has been changed and your e-mail address doesn't match the one in the account management files you get an error message saying it doesn't match.
Then you can go here and ask people to update the e-mail address on your account. They will ask some questions to verify you are the owner of the account though, these questions include the last 6 digits of a creditcard and a bit more ( if you used one).
This will update the e-mail address that is listed under your account information.
Here you can manually ask for a new password if that has been reset or you have forgotten it. You see your e-mail address is required to have it sent to you. If the system says your e-mail address doesn't match your account name then please reread my post from the top.
If you have further questions feel free to ask them here as I assume many others will have the same problem.
Dont worry though all will be fine 
My broken heart leaves my mind in pieces, temptation wins in the end |
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I obay
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Posted - 2006.01.09 13:21:00 -
[31]
Originally by: Eris Discordia
Originally by: Heritor
Quote:
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Reset password emails should now arrive instantly.
If my password has been changed how can I log in to change the password ??
What do you mean...please clarify !!!!!!!!!!!!!!!!!!
If your password has been changed and your e-mail address doesn't match the one in the account management files you get an error message saying it doesn't match.
Then you can go here and ask people to update the e-mail address on your account. They will ask some questions to verify you are the owner of the account though, these questions include the last 6 digits of a creditcard and a bit more ( if you used one).
This will update the e-mail address that is listed under your account information.
Here you can manually ask for a new password if that has been reset or you have forgotten it. You see your e-mail address is required to have it sent to you. If the system says your e-mail address doesn't match your account name then please reread my post from the top.
If you have further questions feel free to ask them here as I assume many others will have the same problem.
Dont worry though all will be fine
like i stated above alrdy ive done all this and i even got a conformation from customer support yesterday 18.00 that the email has been changed BUT when i try to retreive password it says account name and e-mail aint a match
how can this happen since i got a e-mail confirming u guys changed the email on the account .
im starting to get realy paranoid now
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Tas Devil
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Posted - 2006.01.09 13:25:00 -
[32]
Edited by: Tas Devil on 09/01/2006 13:27:09
Originally by: Oveur
Fourth most frequently asked question: The GM's don't like me, the bastards haven't answered my support email for 24 hours.
First, check your spam folder. Second, use "Ask a Question, it allows you to track the mail and see what GM has it and where it's located in the process. Third, the GM's really do love you and they are working 24 hours a day on overtime shifts to get this sorted out.
Oveur,
I'd like to point out that until I got my password (Sunday night at 23:45 or 60 hrs after the start of this incident) I received NO GM contact whatsoever... including none to my petition for a password reset using the 'ask a question' you mention above. How ever busy GMs can be that's poor customer support. From the looks of it I received the automated password change I had submitted Saturday morning at 1 AM... and am still waiting for the first password link sent on Friday (have to at that).
I think what frustrates us customers more then anything is the apparent lack of attention of the GMs. Granted its percieved lack of attention and perhaps they are working their ass off... But the end result for some of us is the impression that GMs don't do anything at all (my case) or that they blindly reply with automated messages over and over (the case of other posters above). Either way its not 2-3 isolated cases. The 28 pages thread that was here over the weekend (and quietly deleted) points to a wider problem.
On another note, once I changed my password ... and then rechanged it to something I'll remember for added security I was MAILED in PLAIN TEXT my password to my yahoo.com email along with my login name. Is that intended ??? A plain text email with both my password and username ? just highlighting this as it doesn't strike me as hugely secure... but I may be wrong in which case ignore this comment.
Thank you nonetheless for updating us. and I'd like to reitterate what I said in another post that seems to have dissapeared, Kuddos to Eris for keeping us updated all weekend with as much info as possible and replying directly & quickly to our mails.
Tas
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Dizirgee
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Posted - 2006.01.09 13:26:00 -
[33]
Originally by: Oveur
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
Pls dont tell us crap, what legal reasons you mean?Dont tell me that you cant say that our servers get attacked (or small part of db was stolen or somethin),so we can calm down,quit panic coz our PCs are fine.
Is it really that much?!
2nd what practical? 1st attackers knew how they did it and 2nd its useless for anyone else coz you fixing or fixed this hole so this info have no value to anyone with bad intentions any longer.
It will just make us,your customers happy
So why the heck you play it on sittin duck?
Thats totally ridiculous if you ask me!
PS:and one more thing, "safe side" ? i mean that mass reset caused some troubles + even after that, accounts get hacked so wheres the safe side?
I`m not critical here,it was 1st what came on your mind and you did it fine,but that doesnt mean it was best thing to do.
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Lianhaun
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Posted - 2006.01.09 13:37:00 -
[34]
Originally by: Dizirgee
Pls dont tell us crap, what legal reasons you mean?Dont tell me that you cant say that our servers get attacked (or small part of db was stolen or somethin),so we can calm down,quit panic coz our PCs are fine.
Is it really that much?!
2nd what practical? 1st attackers knew how they did it and 2nd its useless for anyone else coz you fixing or fixed this hole so this info have no value to anyone with bad intentions any longer.
It will just make us,your customers happy
So why the heck you play it on sittin duck?
Thats totally ridiculous if you ask me!
PS:and one more thing, "safe side" ? i mean that mass reset caused some troubles + even after that, accounts get hacked so wheres the safe side?
I`m not critical here,it was 1st what came on your mind and you did it fine,but that doesnt mean it was best thing to do.
Cant you check your own PC to see if it was hacked or compromised?
And why are you so surprised ccp cant give out the details about what happend? I doubt they withold the info just to go 'neener neener we know what happend and you dont'. CCP doesn't strike me as a compagny who would do that so I trust there is a good reason for it legal & practical.
Hindsight is better then forsight and I rather have ccp taking extreme measures by resetting passwords then saying nothing and see how many accounts get compromised.
Seems to me biggest problems people had were the people who didnt update their e-mail addies on their account anyway ( and slow e-mails which is/was a problem)
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Eris Discordia
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Posted - 2006.01.09 13:47:00 -
[35]
Originally by: I obay
like i stated above alrdy ive done all this and i even got a conformation from customer support yesterday 18.00 that the email has been changed BUT when i try to retreive password it says account name and e-mail aint a match
how can this happen since i got a e-mail confirming u guys changed the email on the account .
im starting to get realy paranoid now
I can only advise you to contact customer support again after trying your old e-mail address and the new one that should have been updated. Also make sure you write it correctly (minding case sensitivity and that there isn't an open space at the start. That happends to me all the time that when I copy paste something it leave an open space at the start and then it doesn't work).
No reason to become paranoid about this though.
My broken heart leaves my mind in pieces, temptation wins in the end |
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Dizirgee
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Posted - 2006.01.09 13:53:00 -
[36]
Originally by: Lianhaun
Originally by: Dizirgee
Pls dont tell us crap, what legal reasons you mean?Dont tell me that you cant say that our servers get attacked (or small part of db was stolen or somethin),so we can calm down,quit panic coz our PCs are fine.
Is it really that much?!
2nd what practical? 1st attackers knew how they did it and 2nd its useless for anyone else coz you fixing or fixed this hole so this info have no value to anyone with bad intentions any longer.
It will just make us,your customers happy
So why the heck you play it on sittin duck?
Thats totally ridiculous if you ask me!
PS:and one more thing, "safe side" ? i mean that mass reset caused some troubles + even after that, accounts get hacked so wheres the safe side?
I`m not critical here,it was 1st what came on your mind and you did it fine,but that doesnt mean it was best thing to do.
Cant you check your own PC to see if it was hacked or compromised?
And why are you so surprised ccp cant give out the details about what happend? I doubt they withold the info just to go 'neener neener we know what happend and you dont'. CCP doesn't strike me as a compagny who would do that so I trust there is a good reason for it legal & practical.
Hindsight is better then forsight and I rather have ccp taking extreme measures by resetting passwords then saying nothing and see how many accounts get compromised.
Seems to me biggest problems people had were the people who didnt update their e-mail addies on their account anyway ( and slow e-mails which is/was a problem)
well i can,but you know how long it takes av/spy/malware and other software to update their db after threat is found?
So i think,that you could easily some stuff download from eve site,and your software doesnt recognize it(just an example)
biggest problem is unupdated emails?i would go that critical were few posts stated that their account get raided after pass change.
And i dont want from them to tell us all details,how they break into their system,but just basic info,and dont tell me that some basic stuff can harm someone in any way
|
ParMizaN
|
Posted - 2006.01.09 14:06:00 -
[37]
Is there any chance of some information to let us know what happened? Perhaps there is some way we can reduce the risk of it happening again?
I know generally you guys are good with letting us know whats going on .. it would just make me, and a few others im sure, feel a lot better about the situation. Thanks
Phenomena of ironies, cast the litany aside
How intelligible, blessed be the forgetful |
Captain Darling
|
Posted - 2006.01.09 14:17:00 -
[38]
Originally by: Oveur
THE EMAILS: If you haven't recieved an email or account management say that either your email or username was incorrect, you are requesting the password to be sent to an account which does not match the email registered on the account!
I find it very annoying to be told I am doing or have done something when I most certainly have not. My account is disabled at the moment and I am getting this "email or username incorrect" message, but my USERNAME AND EMAIL HAVE NOT CHANGED. Or rather, they have never been changed by ME.
I am mid way through the process of (hopefully) getting it sorted out, via the "ask a question" route, but I would request that CCP stop telling us all what we have been doing wrong, when in some cases (at least one - mine) it is so obviously NOT the case.
Originally by: Oveur
As stated in mass correspondance with Customer Support, it will compensate for the time lost if your password case is taking a day or more.
For those of us who have missed out on skill training due to this, adding a few days to the account is NOT compensation. We will always be disadvantaged compared to those players who did NOT have their acounts reset or were fortunate enough to have a long skill training. When you start talking about giving me the skill points back that I have lost since 14:38 GMT on Saturday, THEN you will be talking compensation.
|
Captain Darling
|
Posted - 2006.01.09 14:21:00 -
[39]
And here's a thought...supposing someone who's account is now disabled wanted to cancel the account, and it got renewed whilst they couldn't access it...would CCP do the decent thing and refund their money?
And a related question...if I want to cancel MY account, but I'm paying yearly, if I cancel it when there are still some months paid in advance, do I still get to play that time or does it turn off straight away?
Thanks.
|
Anabolicor
|
Posted - 2006.01.09 14:40:00 -
[40]
Dear CCP Customer Support Team,
This weekend i was ready to line up with the rest of the angry mob scanting ''to hell with custommer support'' because of PW reset issues. I am no IT-Expert as most of you on this forum apear to be and the only thing which kept me from writing flame and hate mails on this topic is my limited IT knowledge (but let's assume the worst forum entries about lacking customer service just met up with my point of view). This morning I contacted my mail server provider because not only CCP mails were not showing up but not even the usual spam mails came trough.
The provider of my mail server (in this case my brother in law) told me the fault of missing mails was on his side because he simply forgot to clear the spam folder of his mail server as soon as the folder was cleared everthing went smooth again and i could get my new pw and log in with my one and only account( please noble IT experts on this forum don't start flaming me for not using the precise vocabulary on this technical issues -i simply don't know better)
I hereby humbly appologize for all bad feelings and silent accusations i had in store for Eve Customer support-Keep up your good work.
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Ruby StarFire
|
Posted - 2006.01.09 14:45:00 -
[41]
I finally got my main account sorted. And for that I'm truly thankful.
Unfortunately, I will not be applauding the way it was handled. All I can offer is my advice, which is this: Remove the bog standard replys when you update the petitions with information, because it gets REALLY annoying after 3 days of waiting for a PROPER responce. Keeping the first one there to acknowledge that its been recorded is fine.
I hope I've contributed to your QA procedure...
|
Grey Area
|
Posted - 2006.01.09 14:54:00 -
[42]
Humble Pie time for me...
It just struck me that I DO have an alternative email that I use for some things...gaming being one of them.
I am very, VERY sorry for pointing the finger, but I was SO sure I'd used the main email address...
...and given that when I'd remembered this I got me account sorted in about 30 seconds flat, I hereby withdraw all requests for compensation too.
They should do the  smiley in a version about 4 foot across...
---
Ha! Vote me for top forum ***** |
Gilbert Drillerson
|
Posted - 2006.01.09 15:33:00 -
[43]
Originally by: Oveur
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
I agree, no details need be disclosed. But it would be VERY nice if you could answer the very basic question; Was the security breach client side or server side ?
A friend of mine was hit HARD by this, and it was indicated to him by CCP personell that this was a client side issue. He was a paranoid security buff already... guess what this did to him and others around him.
If the problem is server side, he wont have to worry (and I wont have to worry)... there is nothing we can do, im sure it will/is already fixed.
|
UGWidowmaker
|
Posted - 2006.01.09 15:39:00 -
[44]
i cant use free days to anything... i missed 3 days of skill training so fare.. i would much rather have that back. i also lost 3 days of income of t2 producktion wich dosent matter much but the skill time does..
I will make u into biosource... |
Scipio Magnus
|
Posted - 2006.01.09 16:18:00 -
[45]
one more time....
I have been inactive since Friday. I have two accounts this one of course and my main account, the first account I created.
I was unable to get my password, because, when I initally registered that account, it was under a different e-mail. I followed the process of "ask a question"
In the last 3 days I have recieved only 2 GM responses. One asked me to verify my ID, the other told me that my secondary account, this account was registered to the proper e-mail address....gee, thanks.
PLEASE, is it possible for me to get a contact number, or set up a one on one, human conversation with someone, anyone, at CCP who can just help me get this resolved. I'm prepared to answer whatever questions you need to verify my ID and my current e-mail so that I can get my account back online.
I've gone 40+ hours without training a skill, and I'm still paying on this account, thanks to a mistake in your database security.
I've been patient and tried to remain calm but now I'm really starting to get angry. I've been a loyal customer, and I want to know what CCP intends to do to make this right with me?
Am I being out of line, or am I asking for too much?
Please restore my faith and help me get this resolved.
Thank you.
|
Parline
|
Posted - 2006.01.09 16:20:00 -
[46]
ok and what do we do if ??
A. had a claim in w/ CS since friday and no resolution yet due to the fact that the last 2 passwords sent to second acct were not valid??
|
Par'Gellen
|
Posted - 2006.01.09 16:44:00 -
[47]
Originally by: Oveur
When you update it you are not bothered with an automated reply, it updates the original case submitted and gets priority.
Is the update system broken? I got a response to my original petition faster than I'm getting a response to my update... Can someone check this?
|
Summersnow
|
Posted - 2006.01.09 17:03:00 -
[48]
Originally by: Oveur
Originally by: Qingu
Actually, the most frequently asked question seems to be "Who was compromised, CCP or us?"
Is it that you choose not to answer, or because potential legal action makes it impossible for you to answer?
I'm sorry, we can under no circustances disclose details on incidents like this, the reasons being both practical and legal. All I can say is we over-reacted to be on the safe side, by resetting thousands of passwords. We considered the ramifications of such action to be justifiable to protect any future compromisation.
So if you refuse to release details does that mean you accept liability for any damages caused, lost training, lost account usage, "pain and suffering", etc, etc?
I still can't log in on one of my accounts. I did finally get an e-mail telling me what info I need to provide to get the account back...
lets be real here...
1. Your old, currently registered and inactive e-mail address.
( I stated clearly in the original complaint that none of my e-mails, past or present were recognized so obviously I have no clue what e-mail to put here )
2. Your current active and working e-mail address, for us to register to your account.
( hows about the one I sent the complaint in on, that would work )
3. The last six digits and expiration date on your registered credit card's number, if your account is paid for with a credit card.
( I have 3 accounts split over several cards. I should maybe send you the numbers for all of them? Don't think so )
4. The cd-key registered to your account if your account was registered with a game box cd-key.
( yeah, right... I'm supposed to remember which key goes to which account over a 3 year period on the off chance yer gonna nuke my account. Finding the boxes alone could take a month. )
5. Any additional information you have, for example birthday, address and location registered to the account if the above does not apply to your account.
Wouldn't it be sooooo much easier to just reset my password back to what it was and say "pls change yer password for your own security immediately upon loging in, KKTHX"
I promise I'll change it, honest.
|
Xuxiang
|
Posted - 2006.01.09 17:39:00 -
[49]
Edited by: Xuxiang on 09/01/2006 17:39:51
Originally by: Scipio Magnus
Edited by: Scipio Magnus on 09/01/2006 17:05:48
one more time....
I have been inactive since Friday. I have two accounts this one of course and my main account, the first account I created.
I was unable to get my password, because, when I initally registered that account, it was under a different e-mail. I followed the process of "ask a question"
In the last 3 days I have recieved only 2 GM responses. One asked me to verify my ID, the other told me that my secondary account, this account was registered to the proper e-mail address....gee, thanks.
PLEASE, is it possible for me to get a contact number, or set up a one on one, human conversation with someone, anyone, at CCP who can just help me get this resolved. I'm prepared to answer whatever questions you need to verify my ID(again!) and my current e-mail so that I can get my account back online.
I've gone 40+ hours without training a skill, and I'm still paying on this account, thanks to a mistake in your database security.
I've been patient and tried to remain calm but now I'm really starting to get angry. I've been a loyal customer, and I want to know what CCP intends to do to make this right with me?
Am I being out of line, or am I asking for too much?
Please restore my faith and help me get this resolved.
Thank you.
Any luck on any of this Scip? I'm in the same boat. I honestly wouldn't have a problem with the time spent out of game, if only I was presented with some sort of information that indicates where the GMs are in the queue, or if there was something wrong with finding the information presented in my request. Right now I just feel left in the dark...
I really do understand the load...just starting to get a little concerned at this point.
|
anthonieak
|
Posted - 2006.01.09 17:44:00 -
[50]
Edited by: anthonieak on 09/01/2006 17:46:05
9 janauri i could not log in anymore and i get a new pasword, which i changed immediately as so written on the mail. Two days later while i was playing certain i had no connection too server any more. I tried 10 times too log and every time the hacker did the same probably. Then i restarted my pc because, it could be that the connection was gone. Next time i came on my whole isk account was gone 0.0 isk was there it stated player donation. I do not think anyone will do a player donation too complete stranger for over more than 584 mil. I have changed my pasword since that time 2 times.
But now an other issue. Do i feel safe on eve. I do not think every time the feelling that i get is that someone can break in too my account on eve. Just too steal some isk.
Or worse... You may fill this in yourself...
I have my doubts will eve for the subscriber save again. Or will there again been an attempt too hack your account in the future. Still shivers from last time. Like someone broke in your house will your where at home. And broke open your safe.
AK
|
Scipio Magnus
|
Posted - 2006.01.09 17:45:00 -
[51]
No nothing as of yet. I am hoping to get some kind of reply today, hopefully a notification that my password has been straightened out on my main account. Otherwise I have had no positive interactions with anyone from CCP regarding my issues or an attempt to address them.
My last response from a CCP GM was unsatisfactory as it did not address my issue at all. I just would like to have the opportunity to speak with someone via chat or even a direct e-mail so that I can clearly explain whats wrong and get it fixed. I don't think that's alot to ask for losing what has been over 72 hours without a resolution to my issue.
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Xuxiang
|
Posted - 2006.01.09 17:47:00 -
[52]
I don't disagree mate. Let me know how things work out...will let you know the same.
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Wilma999
|
Posted - 2006.01.09 18:17:00 -
[53]
After 3 days of nothing i decided to Create this tral ACC.
I tried to send a question, but everytime i got one of these:
"The email address you provided is already in the database."
or
"..bla..bla... due to an internal error"
funny thig, i used one of these Mailadreses to create this Trial. All worked instantly.
Pls sort it out. I want to use my ACC again.
Horras Wu
|
Mechaet
|
Posted - 2006.01.09 18:19:00 -
[54]
Originally by: Par'Gellen
Originally by: Oveur
When you update it you are not bothered with an automated reply, it updates the original case submitted and gets priority.
Is the update system broken? I got a response to my original petition faster than I'm getting a response to my update... Can someone check this?
Got a response to mine, now just awaiting another response (hopefully to tell me I am good to go, so I can request the password reset).
I have a number of corp-mates afflicted with this issue, it is getting in the way of us being able to function properly, at this point.
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Dizirgee
|
Posted - 2006.01.09 18:56:00 -
[55]
Originally by: anthonieak
Edited by: anthonieak on 09/01/2006 17:46:05
9 janauri i could not log in anymore and i get a new pasword, which i changed immediately as so written on the mail. Two days later while i was playing certain i had no connection too server any more. I tried 10 times too log and every time the hacker did the same probably. Then i restarted my pc because, it could be that the connection was gone. Next time i came on my whole isk account was gone 0.0 isk was there it stated player donation. I do not think anyone will do a player donation too complete stranger for over more than 584 mil. I have changed my pasword since that time 2 times.
AK
I`m not sure if i am the only one who see the problem here,but now how is that possible to happen after 3 days of ccp work to secure their system??
Geez just imagine that ccp would be a bank company and they cant fix the system for 3 days and they still leavin it alive, while money leak still happens.Customers wont get any info of wth is goin on,they just can see how their accounts went blank clear.
<i know this is extreme comparison,but still...>
I just hope that ccp isnt usin that kind of strategy when they dont know where exactly the problem is,then they tryin to fix thing by thing and let servers alive and watch from where another attack/breach will come...thats pretty lame if you ask me
And as this isnt 1st time this happen i`m startin to think that you CCP have serious problem over there and you should start to act more responsible
/vent 
well i know that now i can look like mr. Smartass but comn you cant have that long security leak and pretend that you solved it with passwords reset if it is not 100% true (as we can see)
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Grey Area
|
Posted - 2006.01.09 19:11:00 -
[56]
Originally by: UGWidowmaker
i cant use free days to anything... i missed 3 days of skill training so fare.. i would much rather have that back. i also lost 3 days of income of t2 producktion wich dosent matter much but the skill time does..
This guy has my absolute support...as it turns out, I lost the training time to my own dumbness...but where this problem has caused players to lose skill points they should be given them back in a skill of their choosing.
---
Ha! Vote me for top forum ***** |
UGWidowmaker
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Posted - 2006.01.09 19:54:00 -
[57]
dear ccp--- we wait and wait and nothing happends... same auto **** again... yes i have 2 mails going towards you guys... i suplied the real info in both.. i tried to call you... i cant seem to delete the one of the mails so plz do so... frankly i dont care.. i just want to be able to build my **** and mine in peace but i cant do that atm.. and when i declare war on gm corp i am told to stop it or ill be banned.. ffs let my agresions come out... and if that is by sitting at a gm station shooting while nothing happends so be it... u can pod my ass anytime anyways.. i loose 300+ mill isk for each day that goes.. and its not funny. so when will the comunity hear some news ??? how many acounts are still logged out ??? how long is the que... is 1 person working on this isue. or what..
I will make u into biosource... |
UGWidowmaker
|
Posted - 2006.01.09 19:57:00 -
[58]
i might add if its many i sugest a roleback.. close servers til you sorted the leek the hackers can go thrue.. or whatever the isue is... and try look at acount: marion as i cant recall i made a toon named phonix12 and nore can my brother... we might be wrong but it might be some hacker ****...
I will make u into biosource... |
UGWidowmaker
|
Posted - 2006.01.09 19:58:00 -
[59]
i know you work hard as ever, but you must also try to understand how frustrating it is as customer to look at this..
thx for providing the best game ever.
I will make u into biosource... |
Wilma999
|
Posted - 2006.01.09 20:12:00 -
[60]
Can anyone tell me what is the meaning of this:
"The email address you provided is already in the database."
It¦s the only crap i get.
No automated Email, because this dammned sentence.
What are you guys doing?
Horras Wu
 |
Opiewon
|
Posted - 2006.01.09 20:21:00 -
[61]
YAY!! finally 7:35 gmt got my PW
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MaxPower
|
Posted - 2006.01.09 20:22:00 -
[62]
I had a change of email on one of my accounts, i sent it in, with all the details, and the reply i got was:
"
Dear *My Name*, *Account user name which is wrong*
You account has been inactive for some time and we have as part of larger preventive security procedures reset your password to:
username: *Wrong username, unless they changed it for some reason?!?*
password: *password doesnt work on the new or old useranme*
As this is being sent through unencrypted e-mail, wed like to ask you to
proceed directly to our Account Management site "etc..
Now what? Do i have to resend ALL my information through again? Because i still dont have access, and why did they change the user name?!?
|
UGWidowmaker
|
Posted - 2006.01.09 20:57:00 -
[63]
well i waited for well since friday to get my acounts back tonight i finaly saw there was mail from ccp. only to find out that i gave em detales about the wrong credit card. now i have more than 1 credit card and gave em the wrong card--- i supose i go all the way back in line now.. i should maybe add the card holder name and adress cant be wrong. also the detailed info about the stuff on the acounts... i know its a security matter but if its that hard call me.. i cant be arsed to let this nightmare go on! i seriously do NOT hope 3 days will go again.. wrong 7 digits PFFF... ill mail u all my cards then u can sort out wich one LOL--- /me sends 3 credit cards info...
/me note to self.. next time i get on my acount i change email.. change password. do screenshot.... etc... and send it all in there face... ohh and write on the backside of th ecredit card wich one is for wich toon...
I will make u into biosource... |
I obay
|
Posted - 2006.01.09 21:03:00 -
[64]
Edited by: I obay on 09/01/2006 21:03:56
Originally by: Scipio Magnus
Edited by: Scipio Magnus on 09/01/2006 17:05:48
one more time....
I have been inactive since Friday. I have two accounts this one of course and my main account, the first account I created.
I was unable to get my password, because, when I initally registered that account, it was under a different e-mail. I followed the process of "ask a question"
In the last 3 days I have recieved only 2 GM responses. One asked me to verify my ID, the other told me that my secondary account, this account was registered to the proper e-mail address....gee, thanks.
PLEASE, is it possible for me to get a contact number, or set up a one on one, human conversation with someone, anyone, at CCP who can just help me get this resolved. I'm prepared to answer whatever questions you need to verify my ID(again!) and my current e-mail so that I can get my account back online.
I've gone 40+ hours without training a skill, and I'm still paying on this account, thanks to a mistake in your database security.
I've been patient and tried to remain calm but now I'm really starting to get angry. I've been a loyal customer, and I want to know what CCP intends to do to make this right with me?
Am I being out of line, or am I asking for too much?
Please restore my faith and help me get this resolved.
Thank you.
mine is even better
Response ([GM]Ender) - 01/08/2006 06:27 PM
Hi,
The email addresses have now been changed.
Please request for the new password to be sent to you by going to the following link .....
Note that it may take a few hours for the email to be sent to you as there is currently heavy load on our mailserver.
so happy as a baby i click the link and press send and woot do i see??
ERROR:
The entered username or e-mail is incorrect, no match found.
and no no typo's or woot so ever tryed it all
|
Sam Spacey
|
Posted - 2006.01.09 21:05:00 -
[65]
I'm just getting really fed up here, I don't even know if ccp got my info that they asked for. 4 days of no skill training or mining! 1 human rely out of loads of automated ones.
CCP if you are reading can you let us know how big the que is for people (read idiots) like me that do not know their email addies to their old accounts and are being dealt with on this matter.
|
Parline
|
Posted - 2006.01.09 21:06:00 -
[66]
\o/ finally got new password...
|
Royaldo
|
Posted - 2006.01.09 21:12:00 -
[67]
just got the password, special thanks goes to [GM]Flatboy.
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Scipio Magnus
|
Posted - 2006.01.09 21:13:00 -
[68]
Still no response since Sunday morning Eastern Standard Time.
|
Xuxiang
|
Posted - 2006.01.09 21:16:00 -
[69]
Good to hear they are working on it. Are you folks people who had the wrong email address attached to your account?
(Just curious which queue they are working out of) As well, how did you classify your "question"?
|
Tatsue Nuko
|
Posted - 2006.01.09 21:19:00 -
[70]
I had the same thing as MaxPower just now. The username in the mail was the same as my main, but with an added number at the end. All my accounts work properly still though, with the passwords I changed them to originally.
Looks to me like someone's trying to spoof stuff still, so be careful and doublecheck that stuff in mails you get.
Feel the ♥, director, diplomat, recruitment officer |
Wilma999
|
Posted - 2006.01.09 22:26:00 -
[71]
Finally problem solved. After 3 Days.
Horras Wu
|
jellybird
|
Posted - 2006.01.09 22:58:00 -
[72]
Big Thanks to GM Flatboy. 2nd time i delt with him in this game and the only GM that i am very impressed with. Everyone else, well.........
|
Kroller Max
|
Posted - 2006.01.09 22:59:00 -
[73]
Hey GuyÆs,
IsnÆt it ironic that we see how vulnerable EVE and other MMO games just like them have become? Were a pretty advanced and challenging concept can be used to generate a large income for its developers. With glee in their eyes, they saw the financial potential of this ôcash cowö and they ran with it all the way to the bank. Hiring a few knowledgeable programmers, Tech-support, and 1 or 2 quality assurance personnel, CCP was able to bring online one the most graphically-enhanced space games of our era. We all enjoy the game other wise, why play it. And of course we all, each in our ôownö opinions, see things that need, should, agree with others or just wish to be changed.
I myself, since I canÆt play the game because IÆm STILL waiting on CCP, would like to take this time to ventàhhmmm, I mean address some issues that come to mind when problems such as these distract me from power-gaming myself into a coma. For those of you who might see the pattern here with the complaints only when things go wrong or us whiners, yes, I said us, I must tell you thatÆs the way they world works. Watch the news; read the newspaper, listen to the radio even, bad news, tragedy, mayhem, crime and corruption all out-shines good-deeds and accomplishments. If they wanted to isolate praises and complaints, they should have made a sticky just for the two. But because they didnÆt, IÆll be all over these forums with my bit%cing, rants, whines, what-ever and be more then happy to tell those who have a problem with it where the sun donÆt shine.
DonÆt like it, donÆt read itàMove onto the next post and stress ôyourö opinions. To each his own and we all, if you havenÆt been banned, paid to play with one of the perks sharing discussion on this here highly enlightening forum. With that said, my issues at hand. Old and new players alike, weÆve all seen the numerous patch change come and go. WeÆve all whined or praised each in his own way, what ever that maybe but weÆre still here regardless of the outcome. BalanceàBalance is the word that reigns supreme in this over-addictive and somewhat manipulative game. With the many fields one could venture into such as profit, piracy, trade, hauling and even management, trying to keep us all mildly content, the great force balance, rules the universe.
How might you say? With his/her Iteron Mark V size Nerf bat. Balance has more Homeruns, Wickets or Pongs (a 2 player game from Thailand) then there are carebears in the Jita star system. And he loves his jobà Making too much isk; swat.. Risk-free mining; swat.. Have a nice setup; swat.. Weapons killing the enemy fast; swatàYou guyÆs get the picture. IÆve complained about them all as well as most of you. But you know what, were still here. Those characters are an extension of us in a way. Bragging rights if you will. 2 accounts, 6 charactersà My boys have grown into to some fine young men. They are Veterans of their trade with wisdom to boot. And you know what, IÆm damn proud of each and everyone of themà
We all want the best for our characters. We all want to see them succeed. And when things hamper this, we all want protect them with or without good judgment for their survival. Because lets face it, they are extension of us. One of my bad judgment statements is: ôHow can they think they know so much about balance when it seems they know so little about security?ö
|
Kroller Max
|
Posted - 2006.01.09 23:01:00 -
[74]
Continued:
I read so many replies on their behalf about how they were able to nip this hacking attempt in the bud by shutting down the servers. Mostly from you lucky enough to get your accounts back up and running. Well, IÆm still getting the runaround as for a few others and this craps sucks. Other online games have gone through the same situation and this amazes me how unprepared they were. This old/new email crap is just thatà IÆve had the same email for almost 7 years and to say correct emails are a reason for not getting a reply to a single petition is straight bullà Especially when I checked all my old petitions for stuck-in-space, mission reset, stuck-in-pod, rogue sentry guns etc.. Those replies were sent to my email address, along with the corrections your Devs made and I can still see them when I look at ôMy Profileö on the website. So what ôPony-Expressö service did you use?
TheyÆve asked us for so much info to justify our validity; IÆm beginning to feel it was an inside job. IÆve sent screenshots of login pages, scanned bank statements with Eve-Online payment history (other info blacked out of course) and every other thing I read from you guyÆs post needed sent and still no-joy. Deleted items, blocked-spam and junk folders have been checked if you wanted to ask. Another thing is; if your accounts ôHaveö been hacked, how the hell are they going to email you if they say they donÆt have a correct email. Which brings me to character deletion; is there something on the forums that says our characters will be rolled-back to existence if this was the outcome? If not, what is our compensation for 2 and half years worth of work? Pimping ant Easy you knowà
Well, for those of you still with me, I think IÆll call it a night and hopefully IÆll sleep soundly, maybe even have a pleasant dream or two. But that will all be for naught if I donÆt turn on my computer tomorrow and hear ôYouÆve Got Mailö from what seems a very shy customer-support. After which, IÆll update you guyÆs on my predicament. No fingers cross hereàIÆve come to expect the worst and hope for the best.
What a load @#$#$#$
|
Scipio Magnus
|
Posted - 2006.01.09 23:57:00 -
[75]
Still nothing....the wait continues.
|
I obay
|
Posted - 2006.01.10 00:07:00 -
[76]
i feel ure pain m8
how hard can it be
change e-mail > then send a mail u can retreive password
instead of
send email u can retrieve ure password >> and dont change the e-mail on the account so damn frustrating
|
kutchc
|
Posted - 2006.01.10 01:57:00 -
[77]
72+ hours... Sounds like only the beginning of this long snafu..
One of my accounts has been locked out this long, and it will probably stay locked out much longer at the going rate of things. The skill that was training should have ended about the time I got back from dinner that night, which is when the petition was originally made (72+ hours ago).
Like others have said, it's probably not that the GM's are slacking off, picking their noses, etc, but that they are overwhelmed and have no one to really help them (or so it seems). Am sure that some of their other support staff, programmers, clerical, other ISD personnel, could probably assist in at least getting all the facts together so that the gm's can look and say "oh yea, s/he should get account back" or "no, s/he is not the right owner". Sadly, this probably isn't the case, and hope I am alive to see my account that is in limbo status finally unlocked.
One of the very troubling things that I have noticed is the almost complete lack of updates. Sure, they created a new thread, provided updates here and there, but nowhere near enough imho. I think it is about time that we start flooding the "help" channel with requests and pestering until we finally "speak" to a GM. Or get banned, or gagged... This has gone on long enough, no matter how well intentioned the reset was (which I agree with).
Have checked the eve support site (where my petition is stored) and it still doesn't have any updates, so my petition e-mail is correct. Haven't received any updates, etc since card info was submitted. Am half tempted to update it with more information, above and beyond what was requested, but am afraid it will just goto the end of the queue. They probably could use pen*s size, hair color, waist size, blood pressure (both before and after this snafu), marital status, basically life history.
Well, good luck to all still waiting.. Live long and prosper, and hopefully you will get better compensation, better than couple "free days" that is...
|
Abhrams Marshall
|
Posted - 2006.01.10 02:41:00 -
[78]
Edited by: Abhrams Marshall on 10/01/2006 02:42:49
GIVE ME MY MAIN ACCOUNT BACK NOW!!!!!!!!!!!!!!!!!!!
Ive reached the point where I think yall have lost my email, should i jsut send in another one?
|
Ballistic Mystic
|
Posted - 2006.01.10 02:42:00 -
[79]
What happened to the monster thread on the password reset issue, did it get censored from the forum?
|
Ballistic Mystic
|
Posted - 2006.01.10 02:48:00 -
[80]
NM, found the link to it.
|
Tgaru
|
Posted - 2006.01.10 03:08:00 -
[81]
I keep getting the exact same form letter reply. Probably a half dozen such replies thus far.
I take great care to explain my situation, but they take zero care in even reading what I'm trying to communicate. There's compelling evidence that they just are not reading and giving consideration that is due in my case.
I've tried to calm down. I've tried to apologize for getting hot under the collar the day this happened and for some heated exchanges on this forum.
All to no avail.
I've submitted yet another petition. No. 060110-000103 in case any CCP wonders\cares.
|
LUC1FER
|
Posted - 2006.01.10 05:56:00 -
[82]
CCP!!! alright, quit it already will you
Since i filed the petition about the password the other day, you've reset my password 4, yes, FOUR times now!!!
It's starting to get a bit beyond a joke now when people out there are still waiting for there first one and i open my mailbox twice a day to find another password reset.
...............................................
I am not asking for blood, i can take your blood. I am asking for souls, which i can make as painful as you wish. |
UGWidowmaker
|
Posted - 2006.01.10 06:00:00 -
[83]
ah wel... after i thought alot and whined a lot i now come to the conclusion its not ccp fault that osme of us forgot to change that damn email... we just have to do it in future.. and fo rnow we need to be patience, and i BEG that people dont send in to many petitions as we will only get even more delayed... also i beg ccp WAIT with the patch today till this problem is sorted... if theres a patch today ccp might focus more on that than to solwe the isues about people being locked out.. what harm could it be to wait till next week with patch..
anyway lets all try to be alitlle patience.. i know its hard TRUST ME.. im so ****ed i could do something insane LOL but it wont help... lets find the hacker instead and kick the hell out of him/here...
I will make u into biosource... |
UGWidowmaker
|
Posted - 2006.01.10 06:01:00 -
[84]
i dont have my passwod yet i might add........
I will make u into biosource... |
Abhrams Marshall
|
Posted - 2006.01.10 06:22:00 -
[85]
Yep, I decided to submit another question hopefully you wont forget about me this time.
|
Sam Spacey
|
Posted - 2006.01.10 08:58:00 -
[86]
Question Reference No060106-001906 PLEASE give me an idea ...any idea...or if let me know that this is in the que. It's Tuesday now and I'm now thinking that you aren't even bothering with trying to get my account password to my new email address.
GIVE US AN UPDATE please, it doesn't take 3 mins to post on this thread, or do we really not matter in the scheme of things?
|
I obay
|
Posted - 2006.01.10 09:00:00 -
[87]
day 5 and stil counting...
|
Par'Gellen
|
Posted - 2006.01.10 11:56:00 -
[88]
Edited by: Par''Gellen on 10/01/2006 11:57:15
Same here, 5 days and counting on incident number 060107-000413. Can someone PLEASE just take a look at the update on it? You only fixed half of the problem!
|
Duraeli
|
Posted - 2006.01.10 12:17:00 -
[89]
Scipio,
Xuxiang here...just a FYI (since we submitted just about the same time) I finally got a response at about 3am CST. Issue resolved.
Hope you get yours sorted soon as well man.
----------------------------------------------
Persona non grata |
Kerushi
|
Posted - 2006.01.10 12:51:00 -
[90]
Oveur
i`m starting to recieve bogus account emails with real account name+added numbers "current001"
also misses the realname at the start of the email befor the account name
i`ve submitted the mail with a petition under exploits as i`m not the only one recieving them
________________
|
Par'Gellen
|
Posted - 2006.01.10 12:59:00 -
[91]
I'm all sorted now. Thanks GM's!
|
I obay
|
Posted - 2006.01.10 13:13:00 -
[92]
Originally by: Par'Gellen
I'm all sorted now. Thanks GM's!
gratz m8
could u do the same fast solution wit 060106-001562 aswell please :D
|
Scipio Magnus
|
Posted - 2006.01.10 14:08:00 -
[93]
Day 5 and still no resolution. I have updated my incident three times with no response from CCP
Last Updated: 01/09/2006 11:50 PM
Above was the last update. I haven't gotten anything no indication that anyone is even getting my updates or that anyone there even gives a damn. Four full days have gone by with no resolution.
COULD I GET SOME KIND OF INDICATION THAT ANYONE IS EVEN READING THIS GOD DAMN THING? NOT EVEN A GOD DAMN WORD FROM A DEV. THIS IS TOTALLY UNSATISFACTORY.
I dare you to tell me I have been ureasonable in my expectations of service.
|
D2O LightWater
|
Posted - 2006.01.10 14:13:00 -
[94]
Bugger thought I'd been lucky but it appears as though one of my accounts has been hacked overnight. sent and email to ccp fingerscrossed ill be back online soon.
|
I obay
|
Posted - 2006.01.10 14:49:00 -
[95]
Originally by: D2O Ligh****er
Bugger thought I'd been lucky but it appears as though one of my accounts has been hacked overnight. sent and email to ccp fingerscrossed ill be back online soon.
sorry to hear that .... expect to w8 5 days or longer
and keep ya fingers crossed
|
Aristilus
|
Posted - 2006.01.10 14:58:00 -
[96]
Quote:
COULD I GET SOME KIND OF INDICATION THAT ANYONE IS EVEN READING THIS GOD DAMN THING? NOT EVEN A GOD DAMN WORD FROM A DEV. THIS IS TOTALLY UNSATISFACTORY.
No need to shout or curse, they do what they can
|
Scipio Magnus
|
Posted - 2006.01.10 15:26:00 -
[97]
@Aristilus, I have gone over two days without a word from CCP. If they are working on it, they've given me no indication, that's the point.
I'm using CAPS to get their attention. If you problem is resolved then great, but if you can't help me and you aren't a dev, then mind your own business please. If you have some constructive advice on how I might be able to communicate with someone who can help me, I'm all ears.
|
Aristilus
|
Posted - 2006.01.10 15:47:00 -
[98]
ROFL
Your attitude says enough m8
|
Don Carn'age
|
Posted - 2006.01.10 17:05:00 -
[99]
Got reset and back on once i manage to find what card I signed up with! Damn credit cards :)
_______________________
(\_/)
(O.o)
(> <) This is Bunny. Copy Bunny into your signature to help him on his way to world Domination. |
DeT Resprox
|
Posted - 2006.01.10 17:15:00 -
[100]
Edited by: DeT Resprox on 10/01/2006 17:15:45
I've been going round and round in circles - this is going nowhere and all the replies i'm getting are irrelevant. It's a third account i'm trying to get the new password to, but as yet i have still not recieved it. My last message (which was about the 5th) i got reads:
Response ([GM]Ender) - 01/08/2006 04:33 PM
Hi Mark,
Both your accounts "wrong name" and "wrong name" are registered to your current address.
Please be adviced that it can take up to 10 hours for the password to arrive.
Best Regards,
The EVE Online Support Team
_______________________
I've been using the "wrong name" accounts perfectly fine since the passwords were given out. I just want the third account password for crying out loud. My follow up messages to the above have as yet had no response.
Why can't the simplest request be understood and carried out
TRIAD
|
Tgaru
|
Posted - 2006.01.10 18:17:00 -
[101]
Originally by: Don Carn'age
Got reset and back on once i manage to find what card I signed up with! Damn credit cards :)
Actually I think you've given me an idea. It will result in about 6 new petitions for CCP when they could have taken care of my issue with a single petition, BUT....nonetheless, they leave me no choice.
Thanks for inspiring my next step in this saga.
|
Tgaru
|
Posted - 2006.01.10 18:18:00 -
[102]
Originally by: Don Carn'age
Got reset and back on once i manage to find what card I signed up with! Damn credit cards :)
btw m8, was your correct credit card the only information you supplied to obtain your reset...besides of course the account username :)
|
hungdra
|
Posted - 2006.01.10 18:26:00 -
[103]
Someone needs to help me here.
My old email used to work to allow myself to post a petition. Now it doesn't!
I never recieved a reply to a petition and now I cannot raise one because on my alt character (this one) my new or old email account doesn't work. I have been trying to get this sorted since Friday and because my new email won't let me send a petition (even though it is current in my account history) I am Screwed.
How do I contact a GM if I can't raise a Petition???????
This is not for this account but for my alt.
Can someone not contact this account in game or something???
|
Biggess Boobess
|
Posted - 2006.01.10 19:19:00 -
[104]
How many are left waiting like me to have their account back? Question Reference No060106-001906 anyone actually looking at this? Been a while now.
|
Beringe
|
Posted - 2006.01.10 19:55:00 -
[105]
Originally by: Oveur
I just tried for 4 of my accounts and it was instantaneous.
...
Four (4!) accounts?
You'd tell me if you were in my corp, right?
-------------------------------------------
Sometimes, I wake up but keep on dreaming. |
Sardau Kar
|
Posted - 2006.01.10 20:28:00 -
[106]
Oveur is a dev its not like he has to pay for them..just a heads up
BTW,I am still staring at my desktop and running in circles with no account.Who do I bribe?
-Free Mr.Fu,freeedom!11 |
Lustralis
|
Posted - 2006.01.10 20:35:00 -
[107]
Hmmmmmmmmaaahaaaa? Well, I didn't get a reset email yet. I got a single response from a GM asking for my entire life history a few days ago, but since then NADA. I'm incident number 060106-002042.
Now, are these "hackers" exploiting a hole in CCP security? Is it phishing? Keyloggers? What? Are they trying to shake them down? Wouldn't suprise me. Might be nice to have more information about exactly what's going on. For instance, it's odd that 3k accounts were reset. Why not all of them? How was it possible for that many to be phished or keylogged - and how would CCP know which ones were keylogged? It can't therefore be phishing or keylogging. It must have been a server exploit - someone has hacked a CCP machine. Are account details spread across multiple servers? If so, that might explain why only some accounts were reset and not others.
I've concluded that dodgy security on one of the servers allowed an attacker to get access to it and get our details from it. CCP know which server it was, so reset the accounts that were stored on that machine. Such information might include email addresses, usernames and passwords, although not credit card information (at least, the last 6 digits might be stored at CCP).
Well, just speculating. Perhaps CCP could give us more information. Their servers are hosted in the UK, therefore they are covered by the UK data protection act. Need I say more?
|
I obay
|
Posted - 2006.01.10 21:11:00 -
[108]
im getting sick and tired of this bull**** all we hear is that things will be oke ..... well i had a few days off but waisted now since i kept checking my e-mail every frikking 5 minutes.
it has been more than 5 days now and im willing to bed i wont get any reply on nr. 060106-001562 tonite so that wil make frikking 6 days!!
its defenetly not funny anymore especialy if they have *changed* the e-mail alrdy like i stated above
yeah right ccp will sort this out soonÖ...
|
Mechaet
|
Posted - 2006.01.10 21:47:00 -
[109]
Still waiting on a response to mine as well. Please? Pretty Please? With sugar on top?
|
Biggess Boobess
|
Posted - 2006.01.10 23:14:00 -
[110]
Does this mean the 3 accounts that got reset of mine, were because someone is holding the information to them. And will be working their way through all the accounts trying to steal stuff???
|
SiN IvY
|
Posted - 2006.01.11 01:12:00 -
[111]
Edited by: SiN IvY on 11/01/2006 01:13:00
Edited by: SiN IvY on 11/01/2006 01:12:34
it has been 3 days for me aswell, this is indeed gettin very frustrating,
Check your E-mail!
You have successfully started the reset password process. We have sent you an email to with further instructions.
i heck my email 3 to 4 times tofay... stilll no password or ne thing... a dev is gonna have to manually send this to me.. i think, i just wanna play again =/
|
UGWidowmaker
|
Posted - 2006.01.11 05:51:00 -
[112]
ya well its the same storry for us all, as i said yestersday,, when a patch come the power will go to that.. thats why i wanted ccp to hold back the patch.. also so that all could get a fair start on it.. im a builder recearcher.. and ummm im not in with the ram now :( that sort of sucks... i know it dosent cost much but still its th eprincip in it.. how can ccp patch and stuff when so many are left out.. would it really harm to have waited a few days... i updated my question yesterday this time i did not even get a confirmation email that i did, but i dont dare send it again soon 1 week without contact to my caracters...
I will make u into biosource... |
Archbishop
|
Posted - 2006.01.11 06:17:00 -
[113]
Two of my four accounts were "reset" originally. They were the two old beta ones the newer ones were fine.
One of them I did get an email on. The other I did not and have no idea what the email was I used in 2003 to set it up.
Anyway I filed the petition and did get an email back asking for life story. I sent it in and GM sent back "we've changed the email to your current one please use forgot password function to get new password".
Problem is the email still shows as "not matching" when I type it in the forgot password box. Apparently it wasn't switched like the GM said.
So I replied it wasn't working. That was Sunday so I figure Wed or Thurs to get a response. Hopefully by then.
Archie
VISIT THE PIE HOMEPAGE & FORUMS
PIE INFORMATION CENTER |
UGWidowmaker
|
Posted - 2006.01.11 07:04:00 -
[114]
i hope ccp put this topic in front of all the patch petitions... i thought your petition system had enough to do... now patch OMFG... fix your logged out customers ccp.. i just went to corp had all my acounts to loose rights.. and gave my **** to corp... ready to call the bank i am now :) 2 days ccp and u loose my acounts i cant be bothered with this, and why i say this is because i like the game you made. but your customer servic is the worst i have ever tried... i know that my small acounts will do no harm for you to loose but thats the only way i can really tell how unsatisfied i am with this whole situation.. so if u **** up one more weekend for me to play. why even bother then ?!?!? i will make a forum topic stating how many people that are ready to cancel this GREAT game.. cause it really is, and its not easy to leave..
I will make u into biosource... |
I obay
|
Posted - 2006.01.11 09:01:00 -
[115]
Originally by: Archbishop
Two of my four accounts were "reset" originally. They were the two old beta ones the newer ones were fine.
One of them I did get an email on. The other I did not and have no idea what the email was I used in 2003 to set it up.
Anyway I filed the petition and did get an email back asking for life story. I sent it in and GM sent back "we've changed the email to your current one please use forgot password function to get new password".
Problem is the email still shows as "not matching" when I type it in the forgot password box. Apparently it wasn't switched like the GM said.
So I replied it wasn't working. That was Sunday so I figure Wed or Thurs to get a response. Hopefully by then.
Archie
so it dint happen only to me ....
day 6 and still waiting
|
Lig Lira
|
Posted - 2006.01.11 09:04:00 -
[116]
I've submitted multiple password resets and I haven't had a single response. Not been able to log in on that account since this all started.
Join FCON |
I obay
|
Posted - 2006.01.11 09:23:00 -
[117]
Originally by: UGWidowmaker
i hope ccp put this topic in front of all the patch petitions... i thought your petition system had enough to do... now patch OMFG... fix your logged out customers ccp.. i just went to corp had all my acounts to loose rights.. and gave my **** to corp... ready to call the bank i am now :) 2 days ccp and u loose my acounts i cant be bothered with this, and why i say this is because i like the game you made. but your customer servic is the worst i have ever tried... i know that my small acounts will do no harm for you to loose but thats the only way i can really tell how unsatisfied i am with this whole situation.. so if u **** up one more weekend for me to play. why even bother then ?!?!? i will make a forum topic stating how many people that are ready to cancel this GREAT game.. cause it really is, and its not easy to leave..
nah trust me it will be fixed in about 6 ftikking more days
and ure right its not easy to leave its a good game but also remember that u have invested (me 2 years) in an account ....
|
I obay
|
Posted - 2006.01.11 09:35:00 -
[118]
i also think ccp is running out of excuses like real FAST since no1 from ccp respond on this topic anymore
or give any intel on how far they are to let us know how far they are and make a little calculation for ourselves
but nooo ccp keeps us in the dark.....
|
DeODokktor
|
Posted - 2006.01.11 10:08:00 -
[119]
Originally by: Lustralis
Well, just speculating. Perhaps CCP could give us more information. Their servers are hosted in the UK, therefore they are covered by the UK data protection act. Need I say more?
They may, or may not be..
Non-EU Airlines seem to be exempt.
Anyhow, It's easy to explain why ccp might have pick'd 3k accounts by looking at user combinations
ccp doesnt have a key'd software package (like say blizzard products). It's all based on our login name(not public) and password(hopefully not public).
so we do have "in essence" two passwords.. our login name and our password
If your login name matches your main characters nick then you have instantly put yourself at more risk (in all fairness you dont know this when you set up the accounts at first so often you use similar names)..
But that one thing alone can show where one of the main filters came from..
At the end of the day however we will never know until ccp tell us if it was, or was not, them.
I want to know if it was them, either through a forum exploit, or a database hack. The main reason I want to know was so I could change my passwords if they had been comprimized.
|
I obay
|
Posted - 2006.01.11 10:27:00 -
[120]
hereby i offer myself to ccp and want to take the first dev spot that comes open!!!!
so i went through all the items of ask a question etcetc.
got a update from ccp that my e-mail changed (on sunday)
tried like a 100 times but kept getting error account and e-mail dont match.
so i update the petition with that particular information
so after 2 1/2 days i get this reply
Response ([GM]Zworm) 01/11/2006 10:07 AM
Hi martijn,
Thank you for the swift reply.
Please send us the e-mail address and last six digits in the card used to register this account and the cd-key. We will look into this further when we hear from you again, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
The EVE Online Customer Support Team
HOW ABOUT SCROLLING DOWN !!!!!!!!
ffs
no wonder it takes so frikking long
|
UGWidowmaker
|
Posted - 2006.01.11 10:36:00 -
[121]
maybe there mouse dont have such cool futures mate.. or maybe they simply dont care about us the logged out ones now there GREAT patch is out and alot need help with that... guess we are sorted as low life scums by ccp... i wish it was legit to declare on gm corp.. .but as i said earliere somewhere in my flames of angryness. all u will get of that is a bann warning and told top stop war.. gues they fear the players... LOL /me sits in ibis and look at a gm titan... w00pass
I will make u into biosource... |
UGWidowmaker
|
Posted - 2006.01.11 10:38:00 -
[122]
maybe we need the lame hackers to retrieve our password ?!?! lol j/k but hey seem they work faster...
I will make u into biosource... |
I obay
|
Posted - 2006.01.11 10:50:00 -
[123]
Edited by: I obay on 11/01/2006 10:51:48
Edited by: I obay on 11/01/2006 10:50:47
i even got a better resonse now >>>>> he thinks im not the rightfull owner of the account!!!!!
common ...
Response ([GM]Zworm) - 01/11/2006 10:22 AM
Hi martijn,
Thanks for the swift reply.
You have not sent us all the required information. Where did you get this account, it seems that you are not the original user, who registered this account. Please tell me if you bought this account recently and then where you bought it, thank you.
while another1 send me this 1 ( earlier)
Response ([GM]Ender) - 01/08/2006 06:27 PM
Hi,
The email addresses have now been changed.
Please request for the new password to be sent to you by going to the following link
but he dint change the e-mail
|
Lustralis
|
Posted - 2006.01.11 10:51:00 -
[124]
I think you are right there bloke above. I need to find me a hacker to get my mains pw. Good thinking batman!!!
|
I obay
|
Posted - 2006.01.11 11:00:00 -
[125]
Response ([GM]Zworm) - 01/11/2006 10:50 AM
Hi martijn,
Thanks for the swift reply.
I'm sorry but as I understand this you have breached the EULA by taking over a used account belonging to someone else. Therefore I cannot give you access to the account. I can only recommend that your friend, the original owner of the account transfers the main character to a new account, created by you. Please let us know if you have further questions or trouble, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
**** u i recently got the account and how bout not having cash to xfer the character so basicly u telling i lost a 22 mil skill;point character due to U GUYS recetting the passwords
|
Avon
|
Posted - 2006.01.11 11:04:00 -
[126]
Originally by: I obay
Response ([GM]Zworm) - 01/11/2006 10:50 AM
Hi martijn,
Thanks for the swift reply.
I'm sorry but as I understand this you have breached the EULA by taking over a used account belonging to someone else. Therefore I cannot give you access to the account. I can only recommend that your friend, the original owner of the account transfers the main character to a new account, created by you. Please let us know if you have further questions or trouble, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
**** u i recently got the account and how bout not having cash to xfer the character so basicly u telling i lost a 22 mil skill;point character due to U GUYS recetting the passwords
No, you lost it because you breached the EULA.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Martin Gore
|
Posted - 2006.01.11 11:34:00 -
[127]
6 days and counting tick tock tick tock...
|
I obay
|
Posted - 2006.01.11 11:37:00 -
[128]
Originally by: Avon
Originally by: I obay
Response ([GM]Zworm) - 01/11/2006 10:50 AM
Hi martijn,
Thanks for the swift reply.
I'm sorry but as I understand this you have breached the EULA by taking over a used account belonging to someone else. Therefore I cannot give you access to the account. I can only recommend that your friend, the original owner of the account transfers the main character to a new account, created by you. Please let us know if you have further questions or trouble, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
**** u i recently got the account and how bout not having cash to xfer the character so basicly u telling i lost a 22 mil skill;point character due to U GUYS recetting the passwords
No, you lost it because you breached the EULA.
i bought the account for a fee from my friend who quitted eve. and the first charge has been made on my credit card alrdy so i am the owner of the account i payed to play and i payed to be helped at a problem it is my ( and all of ure money) that pay the paychecks of ccp
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Avon
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Posted - 2006.01.11 11:50:00 -
[129]
ACCOUNT TRANSFER / CHARACTER TRANSFER
You are not permitted to transfer your account to another person. If you wish to discontinue your account please refer to section 6. of this EULA. You may transfer a character from your account to another account, either belonging to you or another person. This transfer option is available from the EVE Online Account Management web site https://secure.eve-online.com/login.asp and is subject to fees and the following limitations:
1. You may not offer to transfer characters except your own, or act as a "broker" or intermediary (for compensation or otherwise) for anyone wishing to transfer or obtain characters.
2. The transferee will obtain all rights to your character in a single transaction, and you will retain absolutely no control or rights over the characters, items or attributes of that character.
3. You may not transfer any characters whose attributes are, in whole or in part, developed, or which own items, objects or currency obtained or acquired, in violation of the EULA.
You may not offer to transfer characters except your own, or act as a "broker" or intermediary (for compensation or otherwise) for anyone wishing to transfer or obtain characters. The transferee will obtain all rights to your character in a single transaction, and you will retain absolutely no control or rights over the characters, items or attributes of that character. You may not transfer any characters whose attributes are, in whole or in part, developed, or which own items, objects or currency obtained or acquired, in violation of the EULA.
Any character transfers or attempted transfers not in accordance with the foregoing terms is prohibited and void, and shall not be binding on CCP. A transfer or attempted transfer of a character is entirely at the risk of the parties to such transaction. CCP is not liable to any person (whether transferor, transferee or otherwise) for any acts, omissions, statements, representations, defaults or liabilities of the parties in connection with such a transaction.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
I obay
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Posted - 2006.01.11 11:53:00 -
[130]
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
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Avon
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Posted - 2006.01.11 11:56:00 -
[131]
Originally by: I obay
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
How can they give you the account back?
It isn't yours.
What is to say you didn't just steal the account?
See the position they are in?
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
I obay
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Posted - 2006.01.11 11:56:00 -
[132]
ohw yeah and in 5 days they gonna charger for that account again ON MY CREDIT CARD
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Darwinia
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Posted - 2006.01.11 11:59:00 -
[133]
Originally by: I obay
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
Petition again, ask for a senior GM, explain your problem IN DETAIL. Be VERY polite and humble (since you/your friend broke the EULA) and you just might get sorted out. Fact is right now GMs good will is your only hope of getting the account back.
Good luck
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I obay
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Posted - 2006.01.11 12:01:00 -
[134]
yeah seems so thx
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Lustralis
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Posted - 2006.01.11 12:06:00 -
[135]
I would say I'm not suprised you didn't read the EULA. They are a pain in the ayass, pages and pages of crap that maybe don't make sense to a lot of people - same story all over I.T. 50% of EULA's aren't in any sense legally enforceable and 50% of the remaining 50% of EULA's aren't either (did that make sense?). I never bother reading them!
Anyway, I'm sure you'll get your account back, if you manage to speak to a senior GM. But you might have to wait a rather long time to get it sorted out.
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Tas Devil
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Posted - 2006.01.11 12:25:00 -
[136]
Originally by: Avon
Originally by: I obay
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
How can they give you the account back?
It isn't yours.
What is to say you didn't just steal the account?
See the position they are in?
Do you enjoy ****ing off someone who is obviously distressed ?
what are you a forum bully now ? or the new EULA warrior ? if you're not going to be constructive in any way helping that guy just go play eve ....
The best Laught ever ... |
Avon
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Posted - 2006.01.11 13:11:00 -
[137]
Originally by: Tas Devil
Do you enjoy ****ing off someone who is obviously distressed ?
what are you a forum bully now ? or the new EULA warrior ? if you're not going to be constructive in any way helping that guy just go play eve ....
Actually I think it is a pretty important part of the EULA, do you not agree?
Would you rather that CCP gave out login information to anyone who claimed to own your account?
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Tas Devil
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Posted - 2006.01.11 13:21:00 -
[138]
I also think that if it is this guy paying for this character with his credit card and CCP gladly take $ from him for it... it makes it his by all standards... or you think its acceptable that CCP charges you the game fee then mid way through claims its not your account even thought you pay for it and removes it from you ?
The best Laught ever ... |
Lig Lira
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Posted - 2006.01.11 13:30:00 -
[139]
I finally got a mail this morning. This is what I get when I click on the link in the email:
Quote:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Nice one ccp.
Join FCON |
Summersnow
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Posted - 2006.01.11 13:34:00 -
[140]
five days and I still can't access an account.
I got an automated response 2 days ago that basically says "were too busy to read this e-mail, if we don't hear from you again in 48 hrs we'll assume everythings fixed and drop the case"
SO, do I spam them more e-mail to keep them from dropping the case or do I figure there backlogged and will get to the original e-maileve if its > 24 hrs old?
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Avon
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Posted - 2006.01.11 13:42:00 -
[141]
Edited by: Avon on 11/01/2006 13:42:15
Originally by: Tas Devil
I also think that if it is this guy paying for this character with his credit card and CCP gladly take $ from him for it... it makes it his by all standards... or you think its acceptable that CCP charges you the game fee then mid way through claims its not your account even thought you pay for it and removes it from you ?
If some hijacked my account when I was on vacation I wouldn't give a damn if they had made a payment or not, I'd expect to get my account back.
That is exactly what CCP propose to do here, give the account to the official owner.
Where is the problem?
You would rather they gave it to someone who claimed to be the owner?
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Summersnow
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Posted - 2006.01.11 13:58:00 -
[142]
Originally by: Avon
Originally by: Tas Devil
Do you enjoy ****ing off someone who is obviously distressed ?
what are you a forum bully now ? or the new EULA warrior ? if you're not going to be constructive in any way helping that guy just go play eve ....
Actually I think it is a pretty important part of the EULA, do you not agree?
Would you rather that CCP gave out login information to anyone who claimed to own your account?
Of course not.
I'd much rather they lock the account so I couldn't access it to play the game I'm paying for or cancel the account I no longer have access to.
Ohh, wait....
isn't that the same thing? Does it really matter weather the account is stolen by a hacker or stolen by ccp? either way the result is the same.
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Summersnow
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Posted - 2006.01.11 14:02:00 -
[143]
Originally by: Tas Devil
Originally by: Avon
Originally by: I obay
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
How can they give you the account back?
It isn't yours.
What is to say you didn't just steal the account?
See the position they are in?
Do you enjoy ****ing off someone who is obviously distressed ?
dude, look at his sig pic.
he's a greifer "pirate".
OF COURSE he enjoys ****ing people off.
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Avon
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Posted - 2006.01.11 14:10:00 -
[144]
Originally by: Summersnow
Originally by: Tas Devil
Originally by: Avon
Originally by: I obay
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
How can they give you the account back?
It isn't yours.
What is to say you didn't just steal the account?
See the position they are in?
Do you enjoy ****ing off someone who is obviously distressed ?
dude, look at his sig pic.
he's a greifer "pirate".
OF COURSE he enjoys ****ing people off.
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
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Eris Discordia
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Posted - 2006.01.11 14:22:00 -
[145]
Please stay on topic
My broken heart leaves my mind in pieces, temptation wins in the end |
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Summersnow
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Posted - 2006.01.11 14:36:00 -
[146]
Originally by: Lig Lira
I finally got a mail this morning. This is what I get when I click on the link in the email:
Quote:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Nice one ccp.
the link in the e-mail can stretch over 2 lines and when it does the 2nd line is "broken" off and does not get read when you click the link.
try a copy/paste of the entire link, both lines instead
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Avon
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Posted - 2006.01.11 14:39:00 -
[147]
Originally by: Eris Discordia
Please stay on topic
Eris, we were on topic.
One of the main complainers in this thread turns out to be using someone elses account, in violation of the EULA, and moans when CCP deny them access to that account.
People then jump to the defence of that poster, neglecting to consider the fact that CCP's actions protect legitimate customers.
I get sworn at, insulted and abused for pointing out that CCP's stance is the correct one (because I for one would want my account protected from people claiming it), and then I get my posts deleted.
Thanks a lot Eris.
(And now this post will probably get me another warning, typical.)
______________________________________________
The Battleships is not and should not be a solo pwnmobile - Oveur |
Summersnow
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Posted - 2006.01.11 14:40:00 -
[148]
after 5 days I get the happy "your pword has been set, kkthx" message.
Wootiflakes I'm thinking, I can log my second account in.
Imagine my suprise when I find out that they reset THIS account's password by mistake, not the one I petitioned on ( which does not even match the cd key / credit card info I provided for verification ).
I'm thinking someones been up way to late staring at "i lost my account" e-mails...
So, I'm herewith designating the last rep to post, that would be eris, as honorary "get them poor blokes another pot of coffee and a bagel/muffin/danish" person...
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Lustralis
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Posted - 2006.01.11 15:16:00 -
[149]
Originally by: Summersnow
after 5 days I get the happy "your pword has been set, kkthx" message.
Wootiflakes I'm thinking, I can log my second account in.
Imagine my suprise when I find out that they reset THIS account's password by mistake, not the one I petitioned on ( which does not even match the cd key / credit card info I provided for verification ).
I'm thinking someones been up way to late staring at "i lost my account" e-mails...
So, I'm herewith designating the last rep to post, that would be eris, as honorary "get them poor blokes another pot of coffee and a bagel/muffin/danish" person...
Lol, this worries me too. I petitioned with this Character, about my main. They might well reset this character instead of the one the petition was about in the first place.
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Fooball
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Posted - 2006.01.11 15:56:00 -
[150]
Could someone tell me something? If I ever get hacked (unlikely) or something.. Eris said when clicking an other thread that they ask for either CC digits or the CD key to make sure you own your account.
What about us Paybycash people? How can you verify us if something hits the fan? I got no CC and haven't had CD key either.
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Mechaet
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Posted - 2006.01.11 16:21:00 -
[151]
Mine is all sorted out, thanks CCP!
And someone posted earlier to get the guys some more coffee and (insert pastry of choice here), I second that.
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Lustralis
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Posted - 2006.01.11 16:36:00 -
[152]
Originally by: Mechaet
Mine is all sorted out, thanks CCP!
And someone posted earlier to get the guys some more coffee and (insert pastry of choice here), I second that.
Congrats mt.
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Eris Discordia
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Posted - 2006.01.11 16:52:00 -
[153]
Originally by: Fooball
Could someone tell me something? If I ever get hacked (unlikely) or something.. Eris said when clicking an other thread that they ask for either CC digits or the CD key to make sure you own your account.
What about us Paybycash people? How can you verify us if something hits the fan? I got no CC and haven't had CD key either.
They will ask other questions as well that may help to verify you are the owner of the account. Read this
My broken heart leaves my mind in pieces, temptation wins in the end |
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Lustralis
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Posted - 2006.01.11 18:31:00 -
[154]
My mains' character is now fixed. Thanks GM's .
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hungdra
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Posted - 2006.01.11 18:31:00 -
[155]
I'm still waiting for an email.
the system is screwed. Surely there cannot be a backlog still.
I cannot raise a petition using the website and all my in game ones are ignored.
The emails are probbaly going to my old address. but i cannot change then address because I haven't got the password.
This is the worst customer service I have ever recieved. Nearly 1 week and no password. I can't believe everyone just ignores people that cannot resolve their issues. It's just arrogance.
Can someone either email on the new email I have petitioned on in game or............
i really don't know or because you hold all the cards. If I say or i'll quit you don't give a toss about one customer because like i said the arrogance
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Lustralis
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Posted - 2006.01.11 18:33:00 -
[156]
Edited by: Lustralis on 11/01/2006 18:35:00
Originally by: hungdra
I'm still waiting for an email.
the system is screwed. Surely there cannot be a backlog still.
I cannot raise a petition using the website and all my in game ones are ignored.
The emails are probbaly going to my old address. but i cannot change then address because I haven't got the password.
This is the worst customer service I have ever recieved. Nearly 1 week and no password. I can't believe everyone just ignores people that cannot resolve their issues. It's just arrogance.
Can someone either email on the new email I have petitioned on in game or............
i really don't know or because you hold all the cards. If I say or i'll quit you don't give a toss about one customer because like i said the arrogance
Click "Ask A Question" on the right hand menu of this site. You can then "petition" it from there. Make sure you put it into the "billing/payment issues" as well as this queue has a priority. Include your character/account name and as much information as you can about the account, such as your date of birth, the last 6 digits of the CC used (if you used one), the old email address, your address, name etc.
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hungdra
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Posted - 2006.01.11 18:36:00 -
[157]
the email on this account is active, the password i use to log into the game and the forums. if i type in the password and email into the MY questions page it says
Login Failed
The login ID and password combination you provided is invalid.
If you believe you may have mistyped either value, use the browser Back button to return to the login page and try again.
If you believe you have forgotten your password, use the browser Back button to return to the login page and request that your password be emailed to you.
if this is my active password and i can log onto the forum, The email is the same as what is in my account.. why doesn't it work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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hungdra
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Posted - 2006.01.11 21:22:00 -
[158]
This is from another post: which as normal was just locked.
can a forum moderator tell me how i do this then???
you also say speak to customer support. Have you a number then?.. or do you mean follow the links that don't work
Department Posted - 2006.01.11 20:40:00 - [8]
--------------------------------------------------------------------------------
Originally by: HippoKing
--------------------------------------------------------------------------------
*click*?
--------------------------------------------------------------------------------
Got it in one.
The development staff and GMs are doing everything they can to resolve the situation, please bear with them, as it may take a while to get through all the Emails they recieve.
The forums are not the place to post with topics like this, if you have problems with you accounts, or accessing them, you should speak to customer support.
The methods for contacting support can be found under the "Eve Support" section of the MyEve services.
*Clickz0r*
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