CherniyVolk
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Posted - 2006.02.01 04:21:00 -
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Edited by: CherniyVolk on 01/02/2006 04:24:37
CCP.
After dealing with customer support with SBC PacBell/Yahoo and many other companies... it's apparent the higher ups were dazzeled and fooled with ink figurines on paper claiming that those who live in India are able to speak English.
They can not speak English. They do not understand anything past text book phrases, and they aren't all that bright for what they manage to translate. Their pronunciation is so completely off, it far exceeds the desirable tolerance granted to "accent". Their culture does not lend to idioms. They are on the other side of the earth, though close to Australia, yet, so far away mentally and physically. Becuase they are 2000 miles away, it's ludicrous to think they can actually "help" for local problems and they never are fruitful in assistance, in part, becuase they aren't able to speak English to any respectful degree. They use word combinations, though they might be English words, that NO native English speaker of any English speaking nation ever combines making it even more frustrating and confusing to talk to them. The few in India that might muster a tolerable discussion never actually pick up the phone, the ones the customers get are first year high-school English students. Or, maybe the ones that learned a bunch of words from American and British movies. Then, to top it off, some even try to mix match common British lingo with American... each word might be recognizable but the string of crap they present doesn't form a comprehensable sentence.
The last thing I as a customer should be required to do when I call up, is go through the mental strains and frustration of translating what the other person is trying to babble. I'd rather wait a day, to be contacted back, by a native English speaker, knowing that I'll speaking freely and comfortably and have some degree of cultural similarities with the person trying to help me. The implication that a someone of my cultural lineage holding a paying job is icing on the cake.
Please... please do not outsource customer support for your English speakers. I'd rather you raise the price for subscription so you can hire some Americans, some British or some Aussies to man the phones to help those of us who call. Please!
I think your customer support is fine; you've addressed every problem I annoyed your support personal with. You have a lot of customers, and it's rather expensive to higher enough people to man the phones just becuase a lot of us think we have a problem only you can solve; "Yeah, another idiot. His keyboard wasn't attached to his computer...".
Please... outsourcing support for the customer and forcing him to consult with the lingual equivalent of a 10 year old moron with a speech impediment is very insulting and degrading. I personally want someone I can relate with, and this is 95% of "assistance" becuase many people realize that So-And-So Company can't help either, even before they call but they call becuase it's "trying as much things as you can to fix the problem".
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