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Grate game........inadequate customer support :(

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
KUNN	Posted - 2006.01.31 17:12:00 - [1] Its been 5 days and im still waiting, that shows how much they care. "Due to extreme load, we are forced to send out this automated reply." Oh no...how sad HIRE more people! there are lots of unemployed Vikings in Reykjavik. ....how about this one: "Due to extreme load on my credit card, you dont get another 10$ from me"
KUNN	Posted - 2006.01.31 17:12:00 - [2] Its been 5 days and im still waiting, that shows how much they care. "Due to extreme load, we are forced to send out this automated reply." Oh no...how sad HIRE more people! there are lots of unemployed Vikings in Reykjavik. ....how about this one: "Due to extreme load on my credit card, you dont get another 10$ from me"
Azuriel Talloth	Posted - 2006.01.31 17:13:00 - [3] Originally by: KUNN ....how about this one: "Due to extreme load on my credit card, you dont get another 10$ from me" Well said -Fix RMR-
Azuriel Talloth	Posted - 2006.01.31 17:13:00 - [4] Originally by: KUNN ....how about this one: "Due to extreme load on my credit card, you dont get another 10$ from me" Well said -Fix RMR-
Khabok	Posted - 2006.01.31 17:15:00 - [5] I played a grate game once. Then my quarter fell through the grate and the game was over. Khab _______________________________________________ Insanity / Rank 1 / SP: 256000 of 256000
Khabok	Posted - 2006.01.31 17:15:00 - [6] I played a grate game once. Then my quarter fell through the grate and the game was over. Khab _______________________________________________ Insanity / Rank 1 / SP: 256000 of 256000
James Perry	Posted - 2006.01.31 17:17:00 - [7] Originally by: Khabok I played a grate game once. Then my quarter fell through the grate and the game was over. Khab Got tears in my eyes I'm laughing so hard!
Gauge Lockhart	Posted - 2006.01.31 17:18:00 - [8] English is a Grate language, too. Some games, coughWoWcough have ONLY automated responses for EVERYTHING.. including GM support. Just adding some perspective, thats all. _______________________________________________ -=The Believer is Happy; the Skeptic is Wise=-
Cypherous	Posted - 2006.01.31 17:18:00 - [9] The customer support is fine, if you want instant support go play one of those lesser sharded games like WoW or GW, they dont have to deal with 23,000 players all on the sam shard so imho just wait and stop whining about the already overworked support staff.
KUNN	Posted - 2006.01.31 17:25:00 - [10] Originally by: Cypherous just wait and stop whining If I had a dime for every time I heard that.....I would give it all to CCP so they can hire more Vikings for customer support.

HippoKing	Posted - 2006.01.31 17:30:00 - [11] Originally by: KUNN "Due to extreme load on my credit card, you dont get another 10$ from me" can i have your stuff?
Winterblink	Posted - 2006.01.31 17:41:00 - [12] Originally by: KUNN "Due to extreme load on my credit card, you dont get another 10$ from me" I'll admit, this is kinda funny. :) Above and beyond a typical rant. holds up scorecard: 8.9 Warp Drive Active \| Nature Vraie
Malka Badi'a	Posted - 2006.01.31 17:51:00 - [13] Were you just not aware that this is a small company, not a service and support center found in India? I'd much rather have to wait a few days for the GM's and small support team to get back to me versus quickly getting assistance from someone who is trying to convience me that the best way to fix my stuck character is to continually reboot my computer and then have to be put on hold while listening to Frank Sinatra on hold because of a reimbursement request. Want support to move faster? Don't petition anything stupid or take a stand and donate a few million dollars to improve their support staff. --------------
Siigari Kitawa	Posted - 2006.01.31 17:53:00 - [14] I want to ban the OP. _________ siigarikitawa.com
Winterblink	Posted - 2006.01.31 17:54:00 - [15] Originally by: Malka Badi'a Want support to move faster? Don't petition anything stupid or take a stand and donate a few million dollars to improve their support staff. That's like asking people not to go to the emergency room for non-emergency medical care. Warp Drive Active \| Nature Vraie
Minsc	Posted - 2006.01.31 17:56:00 - [16] But that sliver in my finger is an emergency...isn't it??
Moadyb	Posted - 2006.01.31 17:56:00 - [17] Originally by: Malka Badi'a Were you just not aware that this is a small company, not a service and support center found in India? I'd much rather have to wait a few days for the GM's and small support team to get back to me versus quickly getting assistance from someone who is trying to convience me that the best way to fix my stuck character is to continually reboot my computer and then have to be put on hold while listening to Frank Sinatra on hold because of a reimbursement request. Want support to move faster? Don't petition anything stupid or take a stand and donate a few million dollars to improve their support staff. WTF is your problem? He (the poster) has a point, you on the other hand are talking out of your arse.
Slaveabuser	Posted - 2006.01.31 17:59:00 - [18] Nice having you, can we have your stuff before you leave? Shhh!I'm busy thinking about complicated things you wont understand.
Malka Badi'a	Posted - 2006.01.31 18:09:00 - [19] Quote: WTF is your problem? He (the poster) has a point, you on the other hand are talking out of your arse. Actually, I'm talking through an information medium called the Internet. Packets of information are being transfered through a combined layer called TCP/IP. Talking out of my arse is, as far as I know, impossible due to the lack of additional interfacing extenders. You would only have two keys if you typed with your buttcheeks, resulting in a lot of additional confusion and the ability to hit the "Post Reply" button. My problem, to respond to the origonal point, is that this is a whine, not a resolution. Complaining about support is not going to speed things up nor is whining going to suddenly bring to their attention that the support team is overwhealmed. I'm sure they are fully aware. Your post, and the parent's post, does nothing. Remember, no swimming until thirty minutes after eating. You will get a belly ache. --------------
Valan	Posted - 2006.01.31 18:50:00 - [20] Edited by: Valan on 31/01/2006 18:50:31 Here is a constructive response. I've raised two petitions recently. One for being stuck, answered in less than 1 hour. Another for an exploit which was my mistake but that was almost a real time convo. A friend has his account hacked and had hisISK back within one hour. Petitions are prioritised on a game basis not on how much it hacks you off. If its a ship replacement be patient, chances are you won't get it back. - 1 x n + 1 x t

Malka Badi'a	Posted - 2006.01.31 18:54:00 - [21] Originally by: Valan Edited by: Valan on 31/01/2006 18:50:31 Here is a constructive response. I've raised two petitions recently. One for being stuck, answered in less than 1 hour. Another for an exploit which was my mistake but that was almost a real time convo. A friend has his account hacked and had hisISK back within one hour. Petitions are prioritised on a game basis not on how much it hacks you off. If its a ship replacement be patient, chances are you won't get it back. - 1 x n + 1 x t QFT --------------
Epsillon	Posted - 2006.01.31 19:53:00 - [22] Originally by: Malka Badi'a Actually, I'm talking through an information medium called the Internet. Packets of information are being transfered through a combined layer called TCP/IP. Talking out of my arse is, as far as I know, impossible due to the lack of additional interfacing extenders. You would only have two keys if you typed with your buttcheeks, resulting in a lot of additional confusion and the inability to hit the "Post Reply" button. wipes the tears from his eyes Classic. _________________ Originally by: DrunkenOne They arent giggling about his spelling, they are giggling at the fact that he's a ******* moron
Pheonix Grey	Posted - 2006.01.31 19:57:00 - [23] Originally by: Malka Badi'a Edited by: Malka Badi''a on 31/01/2006 18:10:38 Quote: WTF is your problem? He (the poster) has a point, you on the other hand are talking out of your arse. Actually, I'm talking through an information medium called the Internet. Packets of information are being transfered through a combined layer called TCP/IP. Talking out of my arse is, as far as I know, impossible due to the lack of additional interfacing extenders. You would only have two keys if you typed with your buttcheeks, resulting in a lot of additional confusion and the inability to hit the "Post Reply" button. My problem, to respond to the origonal point, is that this is a whine, not a resolution. Complaining about support is not going to speed things up nor is whining going to suddenly bring to their attention that the support team is overwhealmed. I'm sure they are fully aware. Your post, and the parent's post, does nothing. Remember, no swimming until thirty minutes after eating. You will get a belly ache. Quote: That's like asking people not to go to the emergency room for non-emergency medical care. Happens quite often in larger cities, especially during crisis situations. All non-emergency situations will be refused in the emergency room because all avaliable staff/rooms are full. Priority to appliants for their situation, just like EVE petition priorities. There would be no confusion. Just have a 1 and a 0 for keys, just hope you know binary =) Phe0nix ---------------- Originally by: Narciss Sevar OMGZ0r my guns c0st eve!
Epsillon	Posted - 2006.01.31 19:59:00 - [24] Anyone so even thinks of looking up a Java binary-text converter, the result will not be pleasant. _________________ Originally by: DrunkenOne They arent giggling about his spelling, they are giggling at the fact that he's a ******* moron
MaxPower	Posted - 2006.01.31 20:01:00 - [25] Originally by: KUNN "Due to extreme load on my credit card, you dont get another 10$ from me" You only pay $10?!? Hax0r!!!!!!!!
Sendraks	Posted - 2006.01.31 20:10:00 - [26] Originally by: Winterblink That's like asking people not to go to the emergency room for non-emergency medical care. But we do ask people not to go to the emergency room for non-emergency care. Unfortunately people acting responsibly has never been humanity's strong point.
Nee'kita Frist	Posted - 2006.01.31 20:14:00 - [27] Originally by: Winterblink That's like asking people not to go to the emergency room for non-emergency medical care. Isn't that an oxymoron? Emergency being urgent and all that.. and you come for a hip replacement or something which has been scheduled for the past 2 years (if you live in the UK.) Surely you wouldn't go in for emergency treatment? :/ I'm confused now.
M3ta7h3ad	Posted - 2006.01.31 22:48:00 - [28] Originally by: Malka Badi'a Packets of information are being transfered through a combined layer called TCP/IP. Actually TCP and IP are seperate protocols... not layers. The layers used would be Transport and Network. But your neglecting the other 5 layers there.. that you will have to traverse to communicate. :) ----- Memorable Quotes <Jarltan Dimtras> OH MY GOD MY GF IS A DUDE
Malka Badi'a	Posted - 2006.01.31 23:15:00 - [29] Originally by: M3ta7h3ad Originally by: Malka Badi'a Packets of information are being transfered through a combined layer called TCP/IP. Actually TCP and IP are seperate protocols... not layers. The layers used would be Transport and Network. But your neglecting the other 5 layers there.. that you will have to traverse to communicate. :) You are 100% correct I didn't want to explain it as in depth as OSI, so I dumbed it down for purposes of humor. No worries there, I'm a sysadmin so talking about sending packets through unchecked UDP would have made the joke less funny to most everyone else here. --------------
fairimear	Posted - 2006.01.31 23:20:00 - [30] well i got stuck petitioned and was moved 10min later, unfortunatly back the way i came. so added a message and got moved about 15min later the right way past the sticky system. how ever the OTHER's section of petitions is way to crappy. and needs some alterations as sometimes it takes 4-5 days to solve problems there and it sucks.



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