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Thread Statistics | Show CCP posts - 53 post(s) |
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CCP Atropos
C C P C C P Alliance
384
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Posted - 2013.11.04 22:52:00 -
[1] - Quote
We're currently testing out some fixes to issues people are having with downloading updates to EVE Client, when using the EVE Launcher. This means that we will be pushing out updates to the EVE Launcher, for Singularity. regularly.
To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelogso for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog
To explain what these options do, for the curious:
- /log:debug simply sets a lower logging level than is usually written out to the log files
- /debughttp enables some logging on the HTTP requests made by the EVE Launcher
- /uniquelog changes the logs to log out to a unique log per run, based upon a finer grained timestamp
In addition to some changes in the EVE Launcher itself, we're hoping we can get a better view of exactly what's happening when things go wrong. If you find you're having issues with the EVE Launcher after these changes, please grab your launcher.log file from the launcher\cache folder and copy it to PasteBin for us to examine.
Thanks for your time and help! |
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Maximus Aerelius
PROPHET OF ENIGMA
798
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Posted - 2013.11.04 23:15:00 -
[2] - Quote
/server:SiSi and not /server:Singularity?
Oh and first |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.04 23:17:00 -
[3] - Quote
Maximus Aerelius wrote:/server:SiSi and not /server:Singularity? Oh and first Both should work |
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Maximus Aerelius
PROPHET OF ENIGMA
798
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Posted - 2013.11.04 23:21:00 -
[4] - Quote
CCP Atropos wrote:Maximus Aerelius wrote:/server:SiSi and not /server:Singularity? Oh and first Both should work
Awesome...nearly 10 years and didn't know that! Thanks CCP Atropos. |
Vincent Athena
V.I.C.E.
2246
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Posted - 2013.11.05 00:50:00 -
[5] - Quote
Any Mac equivalent?
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.05 10:04:00 -
[6] - Quote
The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both. |
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Sable Moran
Moran Light Industries
253
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Posted - 2013.11.05 12:08:00 -
[7] - Quote
Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 14:26:00 -
[8] - Quote
Sable Moran wrote:Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge.
/end has no effect, and hasn't for some time. /LUA:OFF modifies the location used for storing EVE Client settings and cache. /minidump relates to the creation of minidumps when the application crashes, and I believe still has some effect. |
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Vincent Athena
V.I.C.E.
2250
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Posted - 2013.11.06 14:32:00 -
[9] - Quote
CCP Atropos wrote:The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both. OK, let me rephrase the question. For PC users you run the client with this:
"To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelog so for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog"
Is there a Mac equivalent? |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 15:10:00 -
[10] - Quote
open EVE\ Online.app/ --args /server:sisi /log:debug /debughttp /uniquelog |
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Circumstantial Evidence
86
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Posted - 2013.11.06 20:16:00 -
[11] - Quote
Login access tokens created by SISI launcher don't seem to expire, so I'm unable to test a bug I have noticed in the TQ launcher for all of Odyssey:
1. Leave launcher up in a logged-in state (PLAY button is shown) for 6-10 hours until token expires. 2. Click PLAY Problem: left side of launcher where edit boxes for username & password should be displayed again - is blacked out. No text or controls are drawn in this new black area. Black overlay rapidly extends from left to right, to fill about half of the launcher window.
To restore controls and work around the problem, I right-click and choose "back" - then the black overlay collapses to the left and proper login edit boxes are displayed, with a message below them in red text saying that credentials or token have expired, log in again. From this point, Launcher works as expected.
Known issue? Windows 8.0, IE 10 |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
364
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Posted - 2013.11.07 02:17:00 -
[12] - Quote
the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8%
http://pastebin.com/ycATE9f0
well I guess the logs show something eh? |
Sable Moran
Moran Light Industries
253
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Posted - 2013.11.07 11:05:00 -
[13] - Quote
CCP Atropos wrote:Sable Moran wrote:Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge.
Thank you and sorry for the trouble.
CCP Atropos wrote:/LUA:OFF modifies the location used for storing EVE Client settings and cache.
This was the one I was most interested in really. The fact that it still does what it does is a god send. Don't be removing that please. |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 13:31:00 -
[14] - Quote
Chainsaw Plankton wrote:the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0well I guess the logs show something eh?
The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff"
I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how). |
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
365
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Posted - 2013.11.07 18:32:00 -
[15] - Quote
CCP Atropos wrote:Chainsaw Plankton wrote:the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0well I guess the logs show something eh? The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff" I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how).
I saw that so I did try doing it as administrator, it still seems to fail.
I also tried clearing the cache, although there were a few different options so I don't remember exactly which one
I can try deleting the file manually later. |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 20:01:00 -
[16] - Quote
Iiiiiiinteresting. I'll add some logging and see if I can't get it to determine why. Hold off on deleting the file if you've not done so yet. |
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Krixtal Icefluxor
INLAND EMPIRE Galactic
69320
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Posted - 2013.11.09 15:27:00 -
[17] - Quote
Last updated Sisi about a week ago.
Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero. |
Snake O'Connor
Stimulus Rote Kapelle
108
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Posted - 2013.11.09 18:06:00 -
[18] - Quote
Launcher hangs on creating patch, attempting to patch using the exefile.exe gives a patch not found error.
http://pastebin.com/tGwQK6a2 |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 10:18:00 -
[19] - Quote
Krixtal Icefluxor wrote:Last updated Sisi about a week ago.
Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero.
edit: Ran "Repair" Tool. Appeared to be going successfully until the very last step when it failed.
Gave me a quite clear message about the Repair Log file "repair.exe.log" for forwarding to you guys, but unfortunately that file is most absolutely non-existent on my hard drive.
Another frustrating exercise in futility, most indeed.
2nd edit: Deleted /server:Singularity from Target Location window and successfully logged on to TQ. Added the Singularity designation back, and the Launcher is now attempting to Patch.
3rd edit: Success. That was 3 hours of solid nonsense thanks to the 'convenient' Launcher. Can you provide me with the Launcher log files? they should be in launcher\cache\*.log EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 10:20:00 -
[20] - Quote
Thanks for the log, two things though: you're failing because it's timing out when attempting to download data. I can increase the timeout on the connection, but it would be good to know if this happens to you often, or if it was a one time thing.
Secondly, it's not possible to patch through exefile.exe EVE Launcher - Team Special Circumstances |
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Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 15:02:00 -
[21] - Quote
I'm getting:
2013-11-11 09:19:05,786 - root - selfupdate - INFO - Installing version 2.1.645308 2013-11-11 09:19:05,957 - root - selfupdate - ERROR - Error during self update Traceback (most recent call last): File "lib\selfUpdate.pyo", line 321, in startUpdate File "lib\selfUpdate.pyo", line 288, in initUpdate File "lib\selfUpdate.pyo", line 234, in doUpdate File "esky\__init__.pyo", line 895, in install_version File "esky\__init__.pyo", line 927, in _unpack_bootstrap_env File "esky\fstransact\win32txf.pyo", line 117, in move File "esky\fstransact\win32txf.pyo", line 126, in _move File "esky\fstransact\win32txf.pyo", line 24, in wrapper WindowsError: [Error 32] The process cannot access the file because it is being used by another process.
in the launcher logs when i try to log in to SiSi. Like the person a couple posts back, it's stuck on "installing files".
I've tried logging out and back in, running as admin and disabling antivirus. any suggestions? |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 15:25:00 -
[22] - Quote
I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through?
The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be.
Thanks for your help with debugging this EVE Launcher - Team Special Circumstances |
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Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 15:56:00 -
[23] - Quote
CCP Atropos wrote:I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through? The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be. Thanks for your help with debugging this
I know this is a stupid question, but how do I get the logs to you? |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 15:59:00 -
[24] - Quote
You can try copy/pasting them to http://pastebin.com/ EVE Launcher - Team Special Circumstances |
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Salpun
Global Telstar Federation Offices Masters of Flying Objects
656
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Posted - 2013.11.11 16:02:00 -
[25] - Quote
The bug reporting webpage in the community web page works wonders also
https://community.eveonline.com/support/submit-bug-report/ |
Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 16:08:00 -
[26] - Quote
try this:
http://pastebin.com/U6PyJeHy
hopefully it helps, let me know what else, if anything, you'd like me to do. |
Krixtal Icefluxor
INLAND EMPIRE Galactic
70285
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Posted - 2013.11.11 19:16:00 -
[27] - Quote
CCP Atropos wrote:
Can you provide me with the Launcher log files? they should be in launcher\cache\*.log
Unfortunately, the only launcher files in that client's directory is the one from after the finally successful process was completed.
The 4 or 5 times the Launcher came up and just sat there doing nothing have absolutely no record.
Sorry. "He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."-á - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882 |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 23:10:00 -
[28] - Quote
I just deployed a new build of the EVE Launcher with a large range of under the hood download changes. If you're experiencing problems with the update process, let me know, and try and grab the log. It will probably take at least one or two more builds to be deployed until any fixes would be in your hands since you would be updating from builds which don't contain the fix (ie: current broke build A errors when updating to B, but if B includes the fixes then a deployment of build C would be OK).
Keep me posted. EVE Launcher - Team Special Circumstances |
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Makari Aeron
The Shadow's Of Eve TSOE Consortium
78
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Posted - 2013.11.12 03:03:00 -
[29] - Quote
CCP Atropos: so far so good. The launcher updated itself and the client successfully on Win8.1 x64. CCP RedDawn: Ugly people are just playing life on HARD mode. Personally, I'm playing on an INFERNO difficulty...
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
365
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Posted - 2013.11.14 03:04:00 -
[30] - Quote
woohoo, new launcher, although I updated and it still breaks. looks like the log goes over pastebin's file size limit.
so part 1: http://pastebin.com/GfZz1bmi part 2: http://pastebin.com/SDRmyaXi
looks like it is still the femalehires02.stuff but can't really say anymore than that. You can trust me, I have a monocole |
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