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Author |
Thread Statistics | Show CCP posts - 53 post(s) |
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CCP Atropos
C C P C C P Alliance
384
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Posted - 2013.11.04 22:52:00 -
[1] - Quote
We're currently testing out some fixes to issues people are having with downloading updates to EVE Client, when using the EVE Launcher. This means that we will be pushing out updates to the EVE Launcher, for Singularity. regularly.
To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelogso for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog
To explain what these options do, for the curious:
- /log:debug simply sets a lower logging level than is usually written out to the log files
- /debughttp enables some logging on the HTTP requests made by the EVE Launcher
- /uniquelog changes the logs to log out to a unique log per run, based upon a finer grained timestamp
In addition to some changes in the EVE Launcher itself, we're hoping we can get a better view of exactly what's happening when things go wrong. If you find you're having issues with the EVE Launcher after these changes, please grab your launcher.log file from the launcher\cache folder and copy it to PasteBin for us to examine.
Thanks for your time and help! |
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Maximus Aerelius
PROPHET OF ENIGMA
798
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Posted - 2013.11.04 23:15:00 -
[2] - Quote
/server:SiSi and not /server:Singularity?
Oh and first |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.04 23:17:00 -
[3] - Quote
Maximus Aerelius wrote:/server:SiSi and not /server:Singularity? Oh and first Both should work |
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Maximus Aerelius
PROPHET OF ENIGMA
798
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Posted - 2013.11.04 23:21:00 -
[4] - Quote
CCP Atropos wrote:Maximus Aerelius wrote:/server:SiSi and not /server:Singularity? Oh and first Both should work
Awesome...nearly 10 years and didn't know that! Thanks CCP Atropos. |
Vincent Athena
V.I.C.E.
2246
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Posted - 2013.11.05 00:50:00 -
[5] - Quote
Any Mac equivalent?
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.05 10:04:00 -
[6] - Quote
The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both. |
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Sable Moran
Moran Light Industries
253
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Posted - 2013.11.05 12:08:00 -
[7] - Quote
Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 14:26:00 -
[8] - Quote
Sable Moran wrote:Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge.
/end has no effect, and hasn't for some time. /LUA:OFF modifies the location used for storing EVE Client settings and cache. /minidump relates to the creation of minidumps when the application crashes, and I believe still has some effect. |
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Vincent Athena
V.I.C.E.
2250
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Posted - 2013.11.06 14:32:00 -
[9] - Quote
CCP Atropos wrote:The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both. OK, let me rephrase the question. For PC users you run the client with this:
"To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelog so for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog"
Is there a Mac equivalent? |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 15:10:00 -
[10] - Quote
open EVE\ Online.app/ --args /server:sisi /log:debug /debughttp /uniquelog |
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Circumstantial Evidence
86
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Posted - 2013.11.06 20:16:00 -
[11] - Quote
Login access tokens created by SISI launcher don't seem to expire, so I'm unable to test a bug I have noticed in the TQ launcher for all of Odyssey:
1. Leave launcher up in a logged-in state (PLAY button is shown) for 6-10 hours until token expires. 2. Click PLAY Problem: left side of launcher where edit boxes for username & password should be displayed again - is blacked out. No text or controls are drawn in this new black area. Black overlay rapidly extends from left to right, to fill about half of the launcher window.
To restore controls and work around the problem, I right-click and choose "back" - then the black overlay collapses to the left and proper login edit boxes are displayed, with a message below them in red text saying that credentials or token have expired, log in again. From this point, Launcher works as expected.
Known issue? Windows 8.0, IE 10 |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
364
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Posted - 2013.11.07 02:17:00 -
[12] - Quote
the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8%
http://pastebin.com/ycATE9f0
well I guess the logs show something eh? |
Sable Moran
Moran Light Industries
253
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Posted - 2013.11.07 11:05:00 -
[13] - Quote
CCP Atropos wrote:Sable Moran wrote:Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge.
Thank you and sorry for the trouble.
CCP Atropos wrote:/LUA:OFF modifies the location used for storing EVE Client settings and cache.
This was the one I was most interested in really. The fact that it still does what it does is a god send. Don't be removing that please. |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 13:31:00 -
[14] - Quote
Chainsaw Plankton wrote:the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0well I guess the logs show something eh?
The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff"
I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how). |
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
365
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Posted - 2013.11.07 18:32:00 -
[15] - Quote
CCP Atropos wrote:Chainsaw Plankton wrote:the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0well I guess the logs show something eh? The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff" I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how).
I saw that so I did try doing it as administrator, it still seems to fail.
I also tried clearing the cache, although there were a few different options so I don't remember exactly which one
I can try deleting the file manually later. |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 20:01:00 -
[16] - Quote
Iiiiiiinteresting. I'll add some logging and see if I can't get it to determine why. Hold off on deleting the file if you've not done so yet. |
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Krixtal Icefluxor
INLAND EMPIRE Galactic
69320
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Posted - 2013.11.09 15:27:00 -
[17] - Quote
Last updated Sisi about a week ago.
Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero. |
Snake O'Connor
Stimulus Rote Kapelle
108
|
Posted - 2013.11.09 18:06:00 -
[18] - Quote
Launcher hangs on creating patch, attempting to patch using the exefile.exe gives a patch not found error.
http://pastebin.com/tGwQK6a2 |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 10:18:00 -
[19] - Quote
Krixtal Icefluxor wrote:Last updated Sisi about a week ago.
Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero.
edit: Ran "Repair" Tool. Appeared to be going successfully until the very last step when it failed.
Gave me a quite clear message about the Repair Log file "repair.exe.log" for forwarding to you guys, but unfortunately that file is most absolutely non-existent on my hard drive.
Another frustrating exercise in futility, most indeed.
2nd edit: Deleted /server:Singularity from Target Location window and successfully logged on to TQ. Added the Singularity designation back, and the Launcher is now attempting to Patch.
3rd edit: Success. That was 3 hours of solid nonsense thanks to the 'convenient' Launcher. Can you provide me with the Launcher log files? they should be in launcher\cache\*.log EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.11 10:20:00 -
[20] - Quote
Thanks for the log, two things though: you're failing because it's timing out when attempting to download data. I can increase the timeout on the connection, but it would be good to know if this happens to you often, or if it was a one time thing.
Secondly, it's not possible to patch through exefile.exe EVE Launcher - Team Special Circumstances |
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Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 15:02:00 -
[21] - Quote
I'm getting:
2013-11-11 09:19:05,786 - root - selfupdate - INFO - Installing version 2.1.645308 2013-11-11 09:19:05,957 - root - selfupdate - ERROR - Error during self update Traceback (most recent call last): File "lib\selfUpdate.pyo", line 321, in startUpdate File "lib\selfUpdate.pyo", line 288, in initUpdate File "lib\selfUpdate.pyo", line 234, in doUpdate File "esky\__init__.pyo", line 895, in install_version File "esky\__init__.pyo", line 927, in _unpack_bootstrap_env File "esky\fstransact\win32txf.pyo", line 117, in move File "esky\fstransact\win32txf.pyo", line 126, in _move File "esky\fstransact\win32txf.pyo", line 24, in wrapper WindowsError: [Error 32] The process cannot access the file because it is being used by another process.
in the launcher logs when i try to log in to SiSi. Like the person a couple posts back, it's stuck on "installing files".
I've tried logging out and back in, running as admin and disabling antivirus. any suggestions? |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.11 15:25:00 -
[22] - Quote
I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through?
The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be.
Thanks for your help with debugging this EVE Launcher - Team Special Circumstances |
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Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 15:56:00 -
[23] - Quote
CCP Atropos wrote:I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through? The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be. Thanks for your help with debugging this
I know this is a stupid question, but how do I get the logs to you? |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.11 15:59:00 -
[24] - Quote
You can try copy/pasting them to http://pastebin.com/ EVE Launcher - Team Special Circumstances |
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Salpun
Global Telstar Federation Offices Masters of Flying Objects
656
|
Posted - 2013.11.11 16:02:00 -
[25] - Quote
The bug reporting webpage in the community web page works wonders also
https://community.eveonline.com/support/submit-bug-report/ |
Gajatu D'Gorah
Sky Fighters
1
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Posted - 2013.11.11 16:08:00 -
[26] - Quote
try this:
http://pastebin.com/U6PyJeHy
hopefully it helps, let me know what else, if anything, you'd like me to do. |
Krixtal Icefluxor
INLAND EMPIRE Galactic
70285
|
Posted - 2013.11.11 19:16:00 -
[27] - Quote
CCP Atropos wrote:
Can you provide me with the Launcher log files? they should be in launcher\cache\*.log
Unfortunately, the only launcher files in that client's directory is the one from after the finally successful process was completed.
The 4 or 5 times the Launcher came up and just sat there doing nothing have absolutely no record.
Sorry. "He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."-á - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882 |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.11 23:10:00 -
[28] - Quote
I just deployed a new build of the EVE Launcher with a large range of under the hood download changes. If you're experiencing problems with the update process, let me know, and try and grab the log. It will probably take at least one or two more builds to be deployed until any fixes would be in your hands since you would be updating from builds which don't contain the fix (ie: current broke build A errors when updating to B, but if B includes the fixes then a deployment of build C would be OK).
Keep me posted. EVE Launcher - Team Special Circumstances |
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Makari Aeron
The Shadow's Of Eve TSOE Consortium
78
|
Posted - 2013.11.12 03:03:00 -
[29] - Quote
CCP Atropos: so far so good. The launcher updated itself and the client successfully on Win8.1 x64. CCP RedDawn: Ugly people are just playing life on HARD mode. Personally, I'm playing on an INFERNO difficulty...
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
365
|
Posted - 2013.11.14 03:04:00 -
[30] - Quote
woohoo, new launcher, although I updated and it still breaks. looks like the log goes over pastebin's file size limit.
so part 1: http://pastebin.com/GfZz1bmi part 2: http://pastebin.com/SDRmyaXi
looks like it is still the femalehires02.stuff but can't really say anymore than that. You can trust me, I have a monocole |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.14 10:59:00 -
[31] - Quote
OK, thanks for the logfile. I'm going to deploy a new build today with some IOError debugging in it, to see if it can be resolved, so if possible it would be good if you could try it again later today. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.14 12:00:00 -
[32] - Quote
If anyone gets any errors when attempting to install the latest EVE Launcher update for Windows, it's because I broke it. You can fix it by going into your EVE installation and going into the launcher\appdata folder and deleting the folders named updates and EVE_Online_Launcher-2.1.651555.win32
Alternatively you can download and install the EVE Launcher from this link, just be sure to point it at your Singularity installation: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_651614.exe EVE Launcher - Team Special Circumstances |
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Anomander Onzo
The Graduates RAZOR Alliance
5
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Posted - 2013.11.14 12:04:00 -
[33] - Quote
Getting a error when trying to open the launcher. http://pastebin.com/YQkBCBsZ |
Nitko Koraka
Repercussus RAZOR Alliance
11
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Posted - 2013.11.14 12:05:00 -
[34] - Quote
I've been unable to patch SiSi for the past few days. The launcher usually stops downloading a couple minutes into the process. Have tried to reinstall SiSi to no effect. Here is the pastbin: http://pastebin.com/sve7sMXn. Would really appreciate some help. Thanks. |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.14 12:08:00 -
[35] - Quote
See my post above yours with the links to reinstall/fix the issue. EVE Launcher - Team Special Circumstances |
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DoToo Foo
Foo Signature Industries
1
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Posted - 2013.11.14 14:09:00 -
[36] - Quote
Tried and failed with repair tool
Cleared logfile.
Tried and failed with /server:sisi /log:debug /debughttp /uniquelog
Got as far as trying to install patches, but nothing further
Then *succeeded* with running shortcut as administrator; at least as far as now getting to client is ready.
Still have some issues with "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong." but that appears to be a different problem.
http://pastebin.com/rWKgCd2g
(redownloading loader patch etc as above suggestion |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.14 15:27:00 -
[37] - Quote
DoToo Foo wrote:Tried and failed with repair tool Cleared logfile. Tried and failed with /server:sisi /log:debug /debughttp /uniquelog Got as far as trying to install patches, but nothing further Then *succeeded* with running shortcut as administrator; at least as far as now getting to client is ready. Still have some issues with "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong." but that appears to be a different problem. http://pastebin.com/rWKgCd2g(redownloading loader patch etc as above suggestion Yea, your log just shows that your EVE Launcher detected an update to itself, and fetched it and applied it. What's weird is that it took you about 3 minutes to download a ~30MB update; are you on a particularly slow connection, or just unfortunately far from the servers? EVE Launcher - Team Special Circumstances |
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BlackDeathVirus
Probe Patrol Polarized.
0
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Posted - 2013.11.14 17:40:00 -
[38] - Quote
i'm using a mack and the sisi launcher hangs at 25%. what should i do, was on already today and had some nice ships ready for the test ? |
BlackDeathVirus
Probe Patrol Polarized.
0
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Posted - 2013.11.14 17:41:00 -
[39] - Quote
while patching hangs at 25% that is* |
BlackDeathVirus
Probe Patrol Polarized.
0
|
Posted - 2013.11.14 18:04:00 -
[40] - Quote
tried clearing cache, bot of them. eve client and normal cache and still not working. 25% stuck with patch. any help pls ? |
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Nitko Koraka
Repercussus RAZOR Alliance
11
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Posted - 2013.11.14 23:15:00 -
[41] - Quote
So it turns out it didn't patch like I thought it did. I have tried all of the suggestions and instructions in this thread. Currently stuck at downloading 25.25 MB / 1.21 GB for several hours now. Here are the logs: http://pastebin.com/iwE6wVBu. Halp. Plz. |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.15 10:16:00 -
[42] - Quote
Nitko Koraka wrote:So it turns out it didn't patch like I thought it did. I have tried all of the suggestions and instructions in this thread. Currently stuck at downloading 25.25 MB / 1.21 GB for several hours now. Here are the logs: http://pastebin.com/iwE6wVBu. Halp. Plz. I think your log has been truncated; there don't appear to be any exceptions or anything out of the ordinary in it from what I can see.
Can you check it and upload the missing bit? EVE Launcher - Team Special Circumstances |
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DoToo Foo
Foo Signature Industries
1
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Posted - 2013.11.15 10:33:00 -
[43] - Quote
Replaced /server=sisi with /server=singularity and had success.
In terms of 30m for 3 mins. Joys of living at the outer range of our DSL hub. Slow for me, but not by much.
If I start the singularity launcher in normal mode, the launcher starts eve, but does not remember the login token and I need to log directly into the client. I also get the error at http://pastebin.com/5TZTGbJN
If I start in administrator mode, it starts 'nicely' |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.15 10:48:00 -
[44] - Quote
BlackDeathVirus wrote:i'm using a mack and the sisi launcher hangs at 25%. what should i do, was on already today and had some nice ships ready for the test ?
BlackDeathVirus wrote:while patching hangs at 25% that is*
BlackDeathVirus wrote:tried clearing cache, bot of them. eve client and normal cache and still not working. 25% stuck with patch. any help pls ? Are you able to provide some logs from your EVE Launcher? You can find them in the EVE Online.app under Resources\cache if my memory serves. EVE Launcher - Team Special Circumstances |
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Nitko Koraka
Repercussus RAZOR Alliance
11
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Posted - 2013.11.15 11:44:00 -
[45] - Quote
CCP Atropos wrote:Can you check it and upload the missing bit?
Here's a new one from this morning: http://pastebin.com/nmqQj09Y. There shouldn't be anything missing. I used Select All > Ctrl C > Ctrl V so everything should be there. Same story as yesterday. No idea what the problem is. Just hangs and refuses to patch. I borked one of my TQ clients yesterday and reinstalled it with no problems. Not sure why I'm having trouble with SiSi.
Edit: Client patched and I am logged into SiSi as we speak. Not sure what changed between yesterday and today but whatever. |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
366
|
Posted - 2013.11.15 16:28:00 -
[46] - Quote
alright tried again last night but the launcher just kinda pooped itself. just tried again now and the launcher updates fine, but still having issues. For ***** and giggles I tried cutting and pasting the restCharacterModularFemaleHiRes02.stuff file, and I get an error "Can't read from the source file or disk" from windows. Deleting the file seems to work. Seems like the file got borked somewhere along the line.
part 1: http://pastebin.com/U4Uc6Dck part 2: http://pastebin.com/Ue6hxvZr You can trust me, I have a monocole |
Thomas Hornigolds
Quebec's Underdog League Quebec United Legions
0
|
Posted - 2013.11.16 03:34:00 -
[47] - Quote
idk why but after like 7 hour of patching only did 113Mb of the 1.21 GB patch and i dont have problem with my connection so i would like some help from ccp to know why thx for the reply |
Romana Erebus
Deep Core Mining Inc. Caldari State
4
|
Posted - 2013.11.16 04:14:00 -
[48] - Quote
I know the work around. |
Warde Guildencrantz
TunDraGon
937
|
Posted - 2013.11.16 13:24:00 -
[49] - Quote
Launcher keeps going applying eve patch 3/4 at 100% and never does anything once it gets there.
copied over my tranquility at least 6 times and retried, still does it |
Fatima Kara-Khanid
6
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Posted - 2013.11.16 15:42:00 -
[50] - Quote
As with the TQ client, I stopped having problems when I copied the folder to another location out of the protective bullshitness of windows, and desinstalled the copy it has on the list at the control panel. Since then the only problem I see in the launcher is that sometimes it is visually stuck, but if I hover the mouse over it, the progress visual "refreshes" and go back to show activity currectly.
But if I have it installed like it is by default, it always get stuck on patching and I have to execute it 2 or 3 times to get it done. Concept Warfare: Argument made by changing the concept the words used actually refeer to. Often used with: Stick Figure Argument - Red Herring - Ad Hominen - Reductio ad Absurdum |
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Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
366
|
Posted - 2013.11.16 18:48:00 -
[51] - Quote
Fatima Kara-Khanid wrote:As with the TQ client, I stopped having problems when I copied the folder to another location out of the protective bullshitness of windows, and desinstalled the copy it has on the list at the control panel. Since then the only problem I see in the launcher is that sometimes it is visually stuck, but if I hover the mouse over it, the progress visual "refreshes" and go back to show activity currectly.
But if I have it installed like it is by default, it always get stuck on patching and I have to execute it 2 or 3 times to get it done.
is that with windows 8? I noticed it looks like it gets stuck sometimes, but really just keeps going. You can trust me, I have a monocole |
Cynosurza
FCON Aerarium Militare Fidelas Constans
8
|
Posted - 2013.11.17 08:27:00 -
[52] - Quote
Still can't connect even after running the repair tool set for SiSi.
Gives me this exception...
http://pastebin.com/k145ikCt
Repair completes fine, but has no option to start. |
Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.11.17 10:47:00 -
[53] - Quote
http://pastebin.com/hca2NuG0
this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button. |
Warde Guildencrantz
TunDraGon
937
|
Posted - 2013.11.17 13:23:00 -
[54] - Quote
repair exe log when set to sisi for me:
http://pastebin.com/ZWD7Z49t |
Ximenyr Cossont
Abraxsys Get Off My Lawn
0
|
Posted - 2013.11.18 03:47:00 -
[55] - Quote
I am attempting to patch a current version of TQ up to Sisi, on a Mac 10.8.5. After struggling for several days (also getting the 3/4 100% message each time the launcher freezes) and reading this forum topic I started again.
Copied my 'Eve Online.app' tree, renamed to 'Eve Rubicon.app'.
Running the launcher like this: $ open EVE\ Rubicon.app/ --args /server:singularity /log:debug /debughttp /uniquelog
Watching the debug output in console.
First run of the launcher updated the launcher, then froze. Second run got to 3/4 100% message and froze. Third runGǪ etc. I have begun just repeatedly running the launcher and have the following observations...
It appears that the patch data file downloads REALLY slowly - when I download the 'http://cdn1.eveonline.com/653401/RepairData_653401_mac.dat ' file directly I get 350 kB/s, right now the launcher is giving me 16.20 KB/s.
During the download the launcher progress bar updates beginning at about 25% with the message: "CREATING EVE_ONLINE_###-###_MAC.PATCH: 25.#%"
The launcher either brings the data file down in small chunks or it times out periodically.
Then the patch is applied, message "APPLYING EVE_ONLINE_###-###_MAC.PATCH:", with rapid progress to 100%. Then the launcher hangs. CPU activity for the process drops away.
No further result.
So I launch it again.
It appears to be making progress, because the total to download has gone from 1.21Gb at 2pm to 1.09Gb at 5pm.
It seems to me that the launcher is meant to cycle around and get the next chunk after applying each one, so that it could be left unattended and would eventually download and process them all.
My .02 ISK. |
Cynosurza
FCON Aerarium Militare Fidelas Constans
8
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Posted - 2013.11.18 05:44:00 -
[56] - Quote
Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.18 11:28:00 -
[57] - Quote
Fartwo wrote:http://pastebin.com/hca2NuG0
this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button. Are you running from behind a proxy, because all your connection attempts seem to be routing via 127.0.0.1 EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
|
Posted - 2013.11.18 11:32:00 -
[58] - Quote
Cynosurza wrote:Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. EVE Launcher - Team Special Circumstances |
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SS32134b
Dragon Knights of EvE The Dragon Alliance
0
|
Posted - 2013.11.18 18:58:00 -
[59] - Quote
Problem starting EvE on Singularity. Everything checks against the directions, wonder if I missed something....
Per directions at https://wiki.eveonline.com/en/wiki/Singularity?_ga=1.86673240.1123203624.1384560773 everything copied from C:\Program Files (x86)\CCP\EVE to my desktop directory at C:\Users\Chuck\Desktop\EvE_SISI All patch and dowload items deleted
A. created shortcut in directory: Target entry in the EvE shortcut "C:\Users\Chuck\Desktop\EvE_SISI\eve.exe" server:Singularity
Clicked on shortcut and the launcher consistently comes up with Tranquility not Singularity changed to server: SISI still wrong server
B. Created shortcut to launcher in Eve_SISI directory pointing to the "Launcher" subdirectory of EvE_SISI: modified Target entry to show: C:\Users\Chuck\Desktop\EvE_SISI\launcher\launcher.exe /forcelauncher
Still doesn't get me to the Singularity server. Any ideas??? |
Ximenyr Cossont
Abraxsys Get Off My Lawn
0
|
Posted - 2013.11.18 19:35:00 -
[60] - Quote
SS32134b wrote:Problem starting EvE on Singularity. Everything checks against the directions, wonder if I missed something....
A. created shortcut in directory: Target entry in the EvE shortcut "C:\Users\Chuck\Desktop\EvE_SISI\eve.exe" server:Singularity
Still doesn't get me to the Singularity server. Any ideas???
As I understand it, you need to append "--args /server:singularity " instead of "server:Singularity" to the command line. Any confusion, typos etc. it defaults to TQ. |
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SS32134b
Dragon Knights of EvE The Dragon Alliance
0
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Posted - 2013.11.18 19:52:00 -
[61] - Quote
No luck, still goes to TQ instead. I'm stumped.... |
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CCP Aporia
C C P C C P Alliance
112
|
Posted - 2013.11.18 21:08:00 -
[62] - Quote
Ximenyr Cossont wrote:SS32134b wrote:Problem starting EvE on Singularity. Everything checks against the directions, wonder if I missed something....
A. created shortcut in directory: Target entry in the EvE shortcut "C:\Users\Chuck\Desktop\EvE_SISI\eve.exe" server:Singularity
Still doesn't get me to the Singularity server. Any ideas??? As I understand it, you need to append "--args /server:singularity " instead of "server:Singularity" to the command line. Any confusion, typos etc. it defaults to TQ.
The "--args /server:Singularity" is for Mac users. You really only need to use /server:Singularity as the parameter on Windows Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Gaia Ma'chello
V.I.C.E.
88
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Posted - 2013.11.18 22:32:00 -
[63] - Quote
CCP Aporia
"Senior Programmer Team Special Circumstances Friend of Walking Avatars"
Friend of Walking Avatars? |
Cynosurza
FCON Aerarium Militare Fidelas Constans
8
|
Posted - 2013.11.19 05:35:00 -
[64] - Quote
CCP Atropos wrote:Cynosurza wrote:Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to.
Thank you for responding.
Please see post #52 which was before your quote which detailed all the information requested.
The Repair tool works for SiSi, but when it completes, it does not give an option to start eve.
Using the standard shortcut to the eve.exe gives the exception listed in post #52.
I don't have any idea how to connect other than those two listed ways from the eve wiki. |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.19 11:13:00 -
[65] - Quote
Cynosurza wrote:CCP Atropos wrote:Cynosurza wrote:Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. Thank you for responding. Please see post #52 which was before your quote which detailed all the information requested. The Repair tool works for SiSi, but when it completes, it does not give an option to start eve. Using the standard shortcut to the eve.exe gives the exception listed in post #52. I don't have any idea how to connect other than those two listed ways from the eve wiki.
Cynosurza wrote:Still can't connect even after running the repair tool set for SiSi. Gives me this exception... http://pastebin.com/k145ikCtRepair completes fine, but has no option to start. Ok, so there are two things you can do to fix\debug this:
- Reinstall the EVE Launcher
- Run depends.exe against the steamapi.pyd
In order: you can reinstall the current (at the time of writing) EVE Launcher from here: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_654066.exe
Secondly, you can debug the dll's and dependencies that the steamapi.pyd requires by extracting it from the .zip file that it's stored within, and loading it with Dependency Walker. The .pyd is stored within the library.zip at the following path (from your logfile) D:\EVETESTSERVER\launcher\appdata\EVE_Online_Launcher-2.1.613956.win32\library.zip. Simply extract it to the same path and open it with Dependency Walker, which you can download from here: http://www.dependencywalker.com/
The output can be saved, and I can then analyse it to see if anything obvious is missing. EVE Launcher - Team Special Circumstances |
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Izzy Ankhavees
0
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Posted - 2013.11.20 09:27:00 -
[66] - Quote
As someone living in a country which still apply bw limitations to internet as a method, I know that unfortunately us that share this misfortune cannot just "reinstall" EVE everytime it hangs. It is already a matter of choice sometimes to download a 1Gb patch. As a rule of thumb I left the bw consuming measures for last resort, chnaging to other consuming resources that I can spare. My troubleshooting routine that have been sparing me extra bw taxes is as follows (I hope it helps someone):
- Always have a copy from the last functional client before the patch to be, shortcuts to exefile for TQ and Sisi and for the launcher for both aswell. That come in handy shall some of the following steps fail;
- Only launch the launcher in update days, avoiding using the launcher when it is not necessary. Launcher mini updates may be cool and stuff, but if you have to take care of bw, it is better to only get them when you have to;
- Make the shortcuts both TQ and SiSi direct to the exefile, as it asks you before doing downloads and you can plan what to do;
- If it is a standard install of EVE client, copy it to another folder that is not covered by the broken umbrella of windows OS protections. I advise to make it to another HD, even a removeable if possible. After you made the copy, uninstall EVE and run from the uninstalled copy. You may want to install at first the eve client to correctly make windows run it, not sine qua non condition, but sometimes it may help solve some situations;
- When you are updating, do not panic about frozen progress or frozen launcher if it is couple minutes, because I usually have that but when I move the mouse over the launcher screen, it soon catches up. ISPs running BW limits also usually runs download throttling for analysis and filter against P2P software, so Download anything large in this ISPs take considerably more time than usual. The game performance is also prejudicated by those;
My setup includes two ISPs which came to help me with a lot of problems. I use a 3G/4G mobile dongle to play the game, and only use the fixed Internet to download updates and quick logins. That resolved my problem with socket errors and general network performance. My fixed internet has a good speed for browsing and downloading, but general gaming and mm gets broken very often due to crappy tech used by my ISP (which is the same as many european ISPs).
Since I started going like this, I have never had multiple patch tries or socket errors. "Make the body count unacceptable to ensure your own safety." "Basic rule of covert ops: let someone else do your dirty work." |
Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.11.29 22:01:00 -
[67] - Quote
CCP Atropos wrote:Fartwo wrote:http://pastebin.com/hca2NuG0
this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button. Are you running from behind a proxy, because all your connection attempts seem to be routing via 127.0.0.1
no I am not, im running brighthouse cable internet through my wireless router and no proxy and haven't had any problems before until now, the launch day of rubicon it fixed itself of the problem I was having. the very next day a new update came out and it stopped working again after that update. still sticking at 15%
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Kristenn
Play Tech
0
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Posted - 2013.12.01 12:40:00 -
[68] - Quote
Hi, i have some troubles too
I reinstalled eve using the client from the site.
I was stuck at 27,9%
now im stuck at 25%
LOGFILE
i deleted the logfil and restarted i saw that we stuck every time at the end of the logfil at
Quote:2013-12-01 13:31:21,240 - root - update - INFO - (4/6) Calculating patch: Initializing... 2013-12-01 13:31:21,269 - zsync - zsync - ERROR - unable to find entry for 'resDX9Scene.stuff' in rollsums! rollsums:
it write some line more stops everything.
PS: thanks you for the "post must not contain http" blablabla !! :/ it helps a lot ! |
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CCP Aporia
C C P C C P Alliance
135
|
Posted - 2013.12.02 08:45:00 -
[69] - Quote
Kristenn wrote:Hi, i have some troubles too I reinstalled eve using the client from the site. I was stuck at 27,9% now im stuck at 25% LOGFILEi deleted the logfil and restarted i saw that we stuck every time at the end of the logfil at Quote:2013-12-01 13:31:21,240 - root - update - INFO - (4/6) Calculating patch: Initializing... 2013-12-01 13:31:21,269 - zsync - zsync - ERROR - unable to find entry for 'resDX9Scene.stuff' in rollsums! rollsums: it write some line more stops everything. PS: thanks you for the "post must not contain http" blablabla !! :/ it helps a lot ! ok after deleting this file and downloaded it with the repairtool im stucking at: Quote:2013-12-01 14:28:20,378 - root - update - INFO - (4/6) Calculating patch: Initializing... 2013-12-01 14:28:20,997 - zsync - zsync - INFO - resDX9Scene.stuff, missing 2 out of 4000 blocks 2013-12-01 14:28:20,997 - zsync - zsync - ERROR - unable to find entry for 'res\\audio\\578687627.wem' the problem is that resDX9Scene.stuff !
This is a rare but known issue which we are still trying to resolve. We know what is happening (e.g. a corruption of the update information you receive from our servers), but not why. You said that deleting the file that caused the issue made the launcher download the file it had to updated, but it failed on the next. Can you see if doing so for each file that is reported as missing in the rollsums? And are you running the launcher with administrator privileges? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
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Posted - 2013.12.02 22:29:00 -
[70] - Quote
Hi and thanks you for your reply.
Yes i have run it with the administrator privilege.
The only file i know that is corrupted is the 'resDX9Scene.stuff' because when the launcher check this file i find that 2 blocks are missing and stop everything. so we cant know if the next files are ok or not.
This can be easily fixed if you guys can add arguments of the shortuts of the repairtool: instead of repairing wtih TQ build and files and trying to patch it as a SISI build it will repair it with SISI files directly.
no ?
Today I have deleted the 'resDX9Scene.stuff' like the other time and launched the repairtool, it downloaded it and
Quote:Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 82, in _TaskRun File "repairTool\repairUI.pyc", line 97, in Start File "repairTool\repairLogic.pyc", line 199, in Repair File "repairTool\repairLogic.pyc", line 380, in Restore File "zsync\zsync.pyc", line 407, in RestoreFolder File "zsync\zsync.pyc", line 464, in ReconstructFiles File "zsync\zsync.pyc", line 505, in ReconstructFile File "checksum.pyc", line 370, in SetSum File "shelve.pyc", line 133, in __setitem__ File "bsddb\__init__.pyc", line 279, in __setitem__ File "bsddb\dbutils.pyc", line 68, in DeadlockWrap File "bsddb\__init__.pyc", line 278, in wrapF DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: Invalid argument') Total Runtime: 0h06m14s
i closed the repairtool at the end.
i tried to launch repairtool after this and i succesfull repaired the build, in less than 10sec.
i launched the launcher ! it worked and patched to 100% and now it is stuck at
(3/4): APPLYING EVE_ONLINE_662240-662180_WIN.PATCH: 100.0%
Quote:2013-12-02 22:52:52,881 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\script
i closed the launcher and relanched it and
Quote:2013-12-02 22:59:05,079 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzuhggz.tmp' 2013-12-02 22:59:05,079 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmp_buw1y.tmp' 2013-12-02 22:59:05,085 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\lib 2013-12-02 22:59:05,111 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\script
i controled and there is no lib and script folder on my eve sisi folder. i created two empty lib and script folder and relaunched the launcher.
It process everything without error and stops. 100% and step 3/4
Quote:2013-12-02 23:10:30,309 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzob_4l.tmp' 2013-12-02 23:10:30,309 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzosnra.tmp' 2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - connectionpool - DEBUG - "POST /log HTTP/1.1" 201 0 2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - http - DEBUG - request: CaseInsensitiveDict({'platform': 'Windows 7', 'Logger': 'EVELauncher', 'Content-Length': u'214', 'Host': 'clientlogger.testeveonline.com', 'User-Agent': 'EVEOnlineLauncher/2.1.658753'}) 2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - http - DEBUG - response: CaseInsensitiveDict({'content-length': '0', 'x-aspnet-version': '4.0.30319', 'expires': '-1', 'server': 'Microsoft-IIS/7.5', 'pragma': 'no-cache', 'cache-control': 'no-cache', 'date': 'Mon, 02 Dec 2013 22:11:01 GMT', 'x-powered-by': 'ASP.NET'}) 2013-12-02 23:10:30,338 - analytics - objects - ANALYTICS - event=applypatch;process=1632;started=1386022229.48;ended=1386022230.34;duration=0.856999874115
i removed the delete files after patch option. lanched the launcher and
same results as the last.
now i launch the repairtool. la
same results.
why it stops at (3/4): APPLYING EVE_ONLINE_662240-662180_WIN.PATCH: 100.0%
???? :(((( you almost got it :( |
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CCP Aporia
C C P C C P Alliance
138
|
Posted - 2013.12.02 22:44:00 -
[71] - Quote
Hi,
thank you very much for this detailed report on what is happening in your case! This gives me a few ideas where to look in the codebase tomorrow. What is very interesting is that running RepairTool and Launcher gives different results. They are both using the same code for updating / repairing the client installation with the small exception that the launcher's version has better handling for some edge cases, and IIRC the repair tool by default ignores any sort of cache about the client installation's state. However, I would not want to rule out that the previous problems we discovered and resolved were just masking something that's hidden even deeper, and thus harder to detect. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Soleil Fournier
StarFleet Enterprises Fatal Ascension
4
|
Posted - 2013.12.02 22:58:00 -
[72] - Quote
I've been trying to get on sisi for past 2 days but can't seem to get the launcher to work right for me. I keep getting a timeout exception:
Traceback (most recent call last): File "lib\update.pyo", line 695, in CreatePatch File "lib\update.pyo", line 477, in Run File "zsync\zsync.pyo", line 454, in CreatePatch File "zsync\zsync.pyo", line 181, in GetInfo File "lib\http.pyo", line 85, in get File "requests\api.pyo", line 55, in get File "requests\api.pyo", line 44, in request File "requests\sessions.pyo", line 361, in request File "requests\sessions.pyo", line 464, in send File "requests\adapters.pyo", line 365, in send Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout= object object at 0x021E14C0 )
Not having any other problems with my internet connection. I've gone so far as to completely delete my sisi install and start fresh, but hasn't worked, nor has the repair tool which hangs at initializing patch. |
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CCP Aporia
C C P C C P Alliance
138
|
Posted - 2013.12.02 23:05:00 -
[73] - Quote
Soleil Fournier wrote:I've been trying to get on sisi for past 2 days but can't seem to get the launcher to work right for me. I keep getting a timeout exception:
Traceback (most recent call last): File "lib\update.pyo", line 695, in CreatePatch File "lib\update.pyo", line 477, in Run File "zsync\zsync.pyo", line 454, in CreatePatch File "zsync\zsync.pyo", line 181, in GetInfo File "lib\http.pyo", line 85, in get File "requests\api.pyo", line 55, in get File "requests\api.pyo", line 44, in request File "requests\sessions.pyo", line 361, in request File "requests\sessions.pyo", line 464, in send File "requests\adapters.pyo", line 365, in send Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout= object object at 0x021E14C0 )
Not having any other problems with my internet connection. I've gone so far as to completely delete my sisi install and start fresh, but hasn't worked, nor has the repair tool which hangs at initializing patch.
That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
|
Posted - 2013.12.02 23:06:00 -
[74] - Quote
Thanks for your reply.
Another difference with Launcher and Repairtool is that the launcher update with sisi file and the repairtool repair with TQ files. im right ? there is no argument to add to the shortcut to repair with sisi file directly ?
i give you my last launch with pastebin.
LOGFILE
thanks you. if i can do anything, let me know. |
Kristenn
Play Tech
0
|
Posted - 2013.12.02 23:12:00 -
[75] - Quote
Quote:That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com?
yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p
Quote:C:\Users\kRi>tracert cdn1.eveonline.com
D+¬termination de l'itin+¬raire vers cds.k3y6b4w3.hwcdn.net [205.185.216.10] avec un maximum de 30 sauts-á:
1 <1 ms 1 ms 1 ms 192.168.0.254 2 6 ms 6 ms 6 ms 83.***.***.254 3 7 ms 7 ms 6 ms 213.228.22.62 4 10 ms 11 ms 11 ms strasbourg-6k-1-v808.intf.routers.proxad.net [21 2.27.56.113] 5 10 ms 11 ms 11 ms strasbourg-crs8-1-be1001.intf.routers.proxad.net [78.254.250.217] 6 14 ms 15 ms 15 ms th2-crs16-1-be1101.intf.routers.proxad.net [212. 27.50.9] 7 16 ms 16 ms 16 ms bzn-crs16-1-be2000.intf.routers.proxad.net [212. 27.57.210] 8 15 ms 15 ms 19 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212. 27.59.102] 9 16 ms 16 ms 16 ms te0-0-0-28.361.mag21.par01.atlas.cogentco.com [1 49.6.114.209] 10 16 ms 16 ms 16 ms be2040.mpd21.par01.atlas.cogentco.com [154.54.78 .37] 11 16 ms 15 ms 16 ms te2-3.ccr01.par10.atlas.cogentco.com [130.117.2. 90] 12 16 ms 16 ms 20 ms 149.11.122.42 13 16 ms 16 ms 16 ms ve311.ex001.pa1.hwcdn.net [81.171.106.10] 14 16 ms 16 ms 16 ms ve311.ex001.pa1.hwcdn.net [81.171.106.10] 15 16 ms 15 ms 16 ms 205.185.216.10
Itin+¬raire d+¬termin+¬.
C:\Users\kRi>
oups, looks like that msg wasnt for me :p |
Soleil Fournier
StarFleet Enterprises Fatal Ascension
4
|
Posted - 2013.12.02 23:15:00 -
[76] - Quote
I did a tracert and it completed (10 hops), although it did take about a minute or so. |
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CCP Aporia
C C P C C P Alliance
139
|
Posted - 2013.12.02 23:27:00 -
[77] - Quote
Kristenn wrote:Quote:That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com? yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p
Actually this is important information, we have a suspicion that in some place a connection issue is not handled correctly and causes the corruption you saw earlier. (-:
About repair tool defaulting to TQ: I am not 100% sure. If /server:Singularity is not accepted then it's probably not supported. But we plan on a sunset for the repairtool anyway once the lanucher connection issues are resolved to a satisfying degree. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Aporia
C C P C C P Alliance
139
|
Posted - 2013.12.02 23:31:00 -
[78] - Quote
Soleil Fournier wrote:I did a tracert and it completed (10 hops), although it did take about a minute or so.
OK, do you have any firewall or proxy that might be interfering? Are you on a wireless or otherwise potentially unstable connection? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Soleil Fournier
StarFleet Enterprises Fatal Ascension
4
|
Posted - 2013.12.02 23:47:00 -
[79] - Quote
I snoozed the firewall but got same result. I am on a wireless connection. I can't hook up directly at the moment but will try that later tonight and see if that fixes it. |
Kristenn
Play Tech
0
|
Posted - 2013.12.03 01:10:00 -
[80] - Quote
i tried a shortcuts of the repairtool with /server:singularity it changes nothing i edited the starts.ini with server singularity but it overwites with tq when i launch repairing. nice try lol
Its the first time i get problem with the launcher, and it is since the last release of sisi patch. on tq it works fine. hmm even with the crappyiest connection ever, files cannot be corrupted each time donwnload it and each time at the same line.
but i dont know why this problem is very rare... do you have some tools or /arguments to add to have a more detailed log ? i already use /log:debug /debughttp /uniquelog
I have done a comparison of the log of the failed sisi update and a log of a successfull last tq update.
i found that after all the deleting lines i need to get this to play !
Quote:2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\512234062.ogg' 2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\407922304.ogg' 2013-06-12 22:39:46,951 - ch_update - log - CH_LOG - Client update: successful 2013-06-12 22:39:46,953 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Resetting dropped connection: clientlogger.eveonline.com 2013-06-12 22:39:47,091 - root - controller - INFO - SetClientUpToDate True 2013-06-12 22:39:47,091 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": true, "label": "Client is ready"});
why i dont get update successfull after the deleted lines. something is missing ?
To Soleil Fournier
1min a loop is too long, you get timeout. Try another conection with your 3G phone or something ^^ i had routing problem to eve online on the 2004's or 2005's years. packet loss etc... if your connection is ok for others tasks its a routing problem.
Show us a tracerout wich shows packetloss, i cant remember the name of the program.
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Soleil Fournier
StarFleet Enterprises Fatal Ascension
4
|
Posted - 2013.12.03 03:08:00 -
[81] - Quote
Edit
I disabled anti-virus and firewall completely instead of just snoozing it and this seemed to have resolved the issue. |
Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.12.03 04:27:00 -
[82] - Quote
CCP Aporia wrote:Kristenn wrote:Quote:That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com? yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p Actually this is important information, we have a suspicion that in some place a connection issue is not handled correctly and causes the corruption you saw earlier. (-: About repair tool defaulting to TQ: I am not 100% sure. If /server:Singularity is not accepted then it's probably not supported. But we plan on a sunset for the repairtool anyway once the lanucher connection issues are resolved to a satisfying degree.
in one of the sticked topics in this forum it says that you can actualy make a shortcut for repairtool as you do for the launcher and /singularity the repair tool the same way. this does work for me but ive never tried NOT to have used repair tool without that shortcut so I wouldn't know the difference. GL |
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CCP Aporia
C C P C C P Alliance
139
|
Posted - 2013.12.03 09:23:00 -
[83] - Quote
Soleil Fournier wrote:Edit
I disabled anti-virus and firewall completely instead of just snoozing it and this seemed to have resolved the issue.
Good to know that the wireless connection was not the problem. (-: Can you tell me which programs you are using for anti-virus and firewall? And do you have to disable both or only one or the other? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Aporia
C C P C C P Alliance
139
|
Posted - 2013.12.03 09:59:00 -
[84] - Quote
Kristenn wrote:i tried a shortcuts of the repairtool with /server:singularity it changes nothing i edited the starts.ini with server singularity but it overwites with tq when i launch repairing. nice try lol Its the first time i get problem with the launcher, and it is since the last release of sisi patch. on tq it works fine. hmm even with the crappyiest connection ever, files cannot be corrupted each time donwnload it and each time at the same line. but i dont know why this problem is very rare... do you have some tools or /arguments to add to have a more detailed log ? i already use /log:debug /debughttp /uniquelog I have done a comparison of the log of the failed sisi update and a log of a successfull last tq update. i found that after all the deleting lines i need to get this to play ! Quote:2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\512234062.ogg' 2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\407922304.ogg' 2013-06-12 22:39:46,951 - ch_update - log - CH_LOG - Client update: successful 2013-06-12 22:39:46,953 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Resetting dropped connection: clientlogger.eveonline.com 2013-06-12 22:39:47,091 - root - controller - INFO - SetClientUpToDate True 2013-06-12 22:39:47,091 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": true, "label": "Client is ready"}); why i dont get update successfull after the deleted lines. something is missing ? [...]
I have no idea, but I am in the office now and will look into this. One thing that we changed with the recent Sisi version is the following: Originally the launcher and repair tool would copy the file permissions from the build machine and force them onto whatever target machine it was installing to. However, this is an undefined operation across different operating system versions, and in fact had very weird results on my workstation here, so we took that out. What I can see might be happening is that the permissions for your Sisi folder are slightly corrupted, and thus causing problems. But note that I am just speculating here. The only way to "fix" this would probably be to delete the existing Sisi installation and install a completely fresh version. But as I said, that's just guess work, and I am not sure if this was the real reason or fix for the issue you are experiencing. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.12.03 11:45:00 -
[85] - Quote
https://client.eveonline.com/patches/patches.asp?s=singularity&test=&system=win everything listed there is a dead link. my patcher still stops at 15% and im still seeing it trying the 127.0.0.1 local user addy, not sure why? the launcher can patch itself fine, TQ can download fine, repair tools for both can download fine, why does sisi all of a sudden want to revert to localuser ? what can I do to try and resolve it pointing at 127.0.0.1? I have no virus protection running and no firewall, I plugged directly into my cable modem to bypass my router and tested that. same thing and still freezes at 15%....any direction I should take and what logs u would want to see? |
Kristenn
Play Tech
0
|
Posted - 2013.12.03 12:25:00 -
[86] - Quote
Fartwo, go to the C:\Program Files (x86)\CCP\EVE\launcher\cache
and copy us the last launcher txt logfile to PASTEBIN.COM
at 15% it seems that you fail to start downloading the patch.
Quote:in one of the sticked topics in this forum it says that you can actualy make a shortcut for repairtool as you do for the launcher and /singularity the repair tool the same way. this does work for me but ive never tried NOT to have used repair tool without that shortcut so I wouldn't know the difference. GL
/singularity or /server:singularity ?
i will try this. |
Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.12.03 12:35:00 -
[87] - Quote
from my analytics doc
Quote:event=createpatch;process=856;started=1386046704.45;ended=1386046715.98;duration=11.5290000439 event=runtime;process=856;started=1386046699.93;ended=1386046741.41;duration=41.4830000401 event=clientvalidation;process=1768;started=1386047342.36;ended=1386047344.2;duration=1.84100008011 event=runtime;process=1768;started=1386047336.51;ended=1386047430.48;duration=93.9760000706 event=clientvalidation;process=3748;started=1386048379.98;ended=1386048380.65;duration=0.671000003815 event=runtime;process=3748;started=1386048375.24;ended=1386048382.24;duration=7.00500011444 event=clientvalidation;process=2072;started=1386049923.31;ended=1386049927.18;duration=3.86900019646 event=startgame;process=2072;started=1386049954.67;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=1244;safemode=False event=runtime;process=2072;started=1386049917.67;ended=1386049956.43;duration=38.7660000324 event=clientvalidation;process=4972;started=1386051550.07;ended=1386051550.52;duration=0.444000005722 event=startgame;process=4972;started=1386051578.61;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=4188;safemode=False event=runtime;process=4972;started=1386051542.17;ended=1386064788.08;duration=13245.9000001 event=runtime;process=5040;started=1386073108.25;ended=1386073340.74;duration=232.486999989 event=clientvalidation;process=1780;started=1386073346.47;ended=1386073353.35;duration=6.87999987602 event=downloadpremadepatch;process=1780;started=1386073354.36;ended=1386073355.06;duration=0.702000141144;patch=C:\Users\Travis\Desktop\Newfolder\EVE\EVE_Online_662240-662180_win.patch
http://pastebin.com/AWVrX35U
maybe its a setting within my computer but ive never had this problem till rubicon :/ thanks for the help |
Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.12.03 12:39:00 -
[88] - Quote
Kristenn wrote:
/singularity or /server:singularity ?
i will try this.
/server:Singularity |
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CCP Aporia
C C P C C P Alliance
139
|
Posted - 2013.12.03 13:08:00 -
[89] - Quote
Fartwo wrote:from my analytics doc Quote:event=createpatch;process=856;started=1386046704.45;ended=1386046715.98;duration=11.5290000439 event=runtime;process=856;started=1386046699.93;ended=1386046741.41;duration=41.4830000401 event=clientvalidation;process=1768;started=1386047342.36;ended=1386047344.2;duration=1.84100008011 event=runtime;process=1768;started=1386047336.51;ended=1386047430.48;duration=93.9760000706 event=clientvalidation;process=3748;started=1386048379.98;ended=1386048380.65;duration=0.671000003815 event=runtime;process=3748;started=1386048375.24;ended=1386048382.24;duration=7.00500011444 event=clientvalidation;process=2072;started=1386049923.31;ended=1386049927.18;duration=3.86900019646 event=startgame;process=2072;started=1386049954.67;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=1244;safemode=False event=runtime;process=2072;started=1386049917.67;ended=1386049956.43;duration=38.7660000324 event=clientvalidation;process=4972;started=1386051550.07;ended=1386051550.52;duration=0.444000005722 event=startgame;process=4972;started=1386051578.61;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=4188;safemode=False event=runtime;process=4972;started=1386051542.17;ended=1386064788.08;duration=13245.9000001 event=runtime;process=5040;started=1386073108.25;ended=1386073340.74;duration=232.486999989 event=clientvalidation;process=1780;started=1386073346.47;ended=1386073353.35;duration=6.87999987602 event=downloadpremadepatch;process=1780;started=1386073354.36;ended=1386073355.06;duration=0.702000141144;patch=C:\Users\Travis\Desktop\Newfolder\EVE\EVE_Online_662240-662180_win.patch
http://pastebin.com/AWVrX35Umaybe its a setting within my computer but ive never had this problem till rubicon :/ thanks for the help
So, going through my logs then I only get connections to 127.0.0.1 if I have a local proxy running - in my case this was a software called "Fiddler" which we use to test various connection problems. But, this could also be set up by anti-virus software, or even Malware. A non-exhaustive list of software that is known to cause trouble can be found here: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
What changed in the launcher on Singularity is that we updated the network library we are using, and that is supposed to handle proxy detection correctly now. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
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Posted - 2013.12.03 21:57:00 -
[90] - Quote
now im stuck at 25%, i suppose that you unmasked the first problem ?
PASTEBIN |
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Fartwo
Rock Grinders The Silent One's
0
|
Posted - 2013.12.03 22:30:00 -
[91] - Quote
im not using steam, so I don't think your reply to me was correct? and im not sure I understand it anyway. I only had 3 things listed from steam tho that were running and I closed them and made sure im not running through a proxy to download sisi patch. it still is doing exactly the same thing and sticking at 15% altho it did patch the launcher just not the sisi files. so im getting thru at some point the launcher desides to change and download from localhost ip....why? and what can I try to do to solve this?
also, Kristenn any luck with the shortcut for repair? |
Kristenn
Play Tech
0
|
Posted - 2013.12.03 22:45:00 -
[92] - Quote
nop, and there is no more repairtool application in my eve folder, i dont know why it disapeared.
but last time i have tried /server:singularity and it have not worked for me
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Exemplaro Skygarr
Shirak SkunkWorks
0
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Posted - 2013.12.04 10:19:00 -
[93] - Quote
I have the same issue here, my client stucks here: (3/4): APPLYING EVE_ONLINE_662180-662180_WIN.PATCH: 100.0%
The Repair.exe has not solved my problem. Please fix it, I wanna polish my smartbombing skills. |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 10:21:00 -
[94] - Quote
Exemplaro Skygarr wrote:I have the same issue here, my client stucks here: (3/4): APPLYING EVE_ONLINE_662180-662180_WIN.PATCH: 100.0% The Repair.exe has not solved my problem. Please fix it, I wanna polish my smartbombing skills.
Can you provide the log file for that run? The from -> to version looks suspicious already. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 10:27:00 -
[95] - Quote
Fartwo wrote:im not using steam, so I don't think your reply to me was correct? and im not sure I understand it anyway. I only had 3 things listed from steam tho that were running and I closed them and made sure im not running through a proxy to download sisi patch. it still is doing exactly the same thing and sticking at 15% altho it did patch the launcher just not the sisi files. so im getting thru at some point the launcher desides to change and download from localhost ip....why? and what can I try to do to solve this?
also, Kristenn any luck with the shortcut for repair?
The article I linked to, while living on the steam knowledge base, is not just relevant for steam, but also for the launcher. It is a list of software that is known to cause problems when you run applications that try to download large amounts of data from the Internet.
The reason why you see the localhost ip is because the launcher detected that your system is running a proxy on localhost, and thus tries to use this proxy. In order to resolve this you need to find out why you are running a proxy, and see if disabling it resolves your problem. (-: Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Penn Koskanaiken
Deep Core Mining Inc. Caldari State
4
|
Posted - 2013.12.04 12:45:00 -
[96] - Quote
I'm having the same issue as Exemplaro
http://pastebin.com/AwwUY6pK
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Jita Cleanupcrew
SergalJerk Brave Collective
0
|
Posted - 2013.12.04 12:46:00 -
[97] - Quote
Same problem. Sticks at step 3/4, 100%.
http://pastebin.com/Ra7Ppy3b |
Prometheo
Oscura Simmetria Yulai Federation
0
|
Posted - 2013.12.04 13:07:00 -
[98] - Quote
Same problem as above:
(3/4): APPLYING EVE_ONLINE_662888-662180_WIN.PATCH: 100.0%
http://pastebin.com/0UN6UiuD |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 15:18:00 -
[99] - Quote
Thank you all for your valuable feedback over the past few days. CCP Atropos and myself finally found some (hopefully most!) of the issues, and we are very likely pushing a new EVE Launcher build out to Singularity in the next few hours that will address these. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
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Posted - 2013.12.04 17:01:00 -
[100] - Quote
Hi, thanks you for your reactivity, let us know when the patch is live, i will try it.
what did you found ? |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 17:54:00 -
[101] - Quote
Kristenn wrote:Hi, thanks you for your reactivity, let us know when the patch is live, i will try it. i have tried with a new fresh installation of eve and it gives better information that old installation. i found that there is problem with checksum/file to repair at the end of the log file. FRESH INSTALLATION LOGFILEwhat did you found ?
It should be live now.
We fixed some errors in some error handling routines (oh the irony!). Now the launcher should actually properly report errors as opposed to silently trying to continue execution. While this does certainly not help with all problematic cases then at least we get better information about them, and we should have a lot less corruptions of existing installations because the process now aborts when it encounters unrecoverable conditions as opposed to trying to continue.
We also deployed some changes to the download mechanism so that the launcher can now utilize asynchronous HTTP connections, which in theory should improve download speeds. However, since this part is experimental we might see some fall out from that. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Jita Cleanupcrew
SergalJerk Brave Collective
0
|
Posted - 2013.12.04 18:03:00 -
[102] - Quote
CCP Aporia wrote:Kristenn wrote:Hi, thanks you for your reactivity, let us know when the patch is live, i will try it. i have tried with a new fresh installation of eve and it gives better information that old installation. i found that there is problem with checksum/file to repair at the end of the log file. FRESH INSTALLATION LOGFILEwhat did you found ? It should be live now. We fixed some errors in some error handling routines (oh the irony!). Now the launcher should actually properly report errors as opposed to silently trying to continue execution. While this does certainly not help with all problematic cases then at least we get better information about them, and we should have a lot less corruptions of existing installations because the process now aborts when it encounters unrecoverable conditions as opposed to trying to continue. We also deployed some changes to the download mechanism so that the launcher can now utilize asynchronous HTTP connections, which in theory should improve download speeds. However, since this part is experimental we might see some fall out from that.
Yes, I'm seeing the properly reported errors now. It's popping up a box with this in it: http://pastebin.com/hZz2kUFC |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 18:07:00 -
[103] - Quote
Jita Cleanupcrew wrote:CCP Aporia wrote:Kristenn wrote:Hi, thanks you for your reactivity, let us know when the patch is live, i will try it. i have tried with a new fresh installation of eve and it gives better information that old installation. i found that there is problem with checksum/file to repair at the end of the log file. FRESH INSTALLATION LOGFILEwhat did you found ? It should be live now. We fixed some errors in some error handling routines (oh the irony!). Now the launcher should actually properly report errors as opposed to silently trying to continue execution. While this does certainly not help with all problematic cases then at least we get better information about them, and we should have a lot less corruptions of existing installations because the process now aborts when it encounters unrecoverable conditions as opposed to trying to continue. We also deployed some changes to the download mechanism so that the launcher can now utilize asynchronous HTTP connections, which in theory should improve download speeds. However, since this part is experimental we might see some fall out from that. Yes, I'm seeing the properly reported errors now. It's popping up a box with this in it: http://pastebin.com/hZz2kUFC
Thanks a lot! Guess that's what I'll look at right after I had dinner.... Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
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Posted - 2013.12.04 18:12:00 -
[104] - Quote
ok, im stuck at 25% with the same problem
last log
always this "unable to find entry in rollsums"
Can you give me a link with a builded patch that i can manualy apply ? like oldschool patching :D this always works heheh |
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CCP Atropos
C C P C C P Alliance
392
|
Posted - 2013.12.04 18:20:00 -
[105] - Quote
Kristenn wrote:ok, im stuck at 25% with the same problem last logalways this "unable to find entry in rollsums" Can you give me a link with a builded patch that i can manualy apply ? like oldschool patching :D this always works heheh What version of the EVE Launcher are you using? The log details you running from G:\Program Files (x86)\CCP\EVE SINGU\launcher\appdata\EVE_Online_Launcher-2.1.663760.win32\launcher.exe but the latest version we just deployed is 664550 EVE Launcher - Team Special Circumstances |
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Kristenn
Play Tech
0
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Posted - 2013.12.04 18:39:00 -
[106] - Quote
strange, i used the same shortcut wich points to
Quote:"G:\Program Files (x86)\CCP\EVE SINGU\eve.exe" /server:singularity
i launched the launcher, it updated, and relaunched itself and does this logs. stucking at 25%
I re used the same shortcut and now it passed the 25% to next step with a more detailed log but stopped with an error :(
eror log
edit: bon ap+¬tit !
complet log: complet log |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 18:49:00 -
[107] - Quote
Kristenn wrote:strange, i used the same shortcut wich points to Quote:"G:\Program Files (x86)\CCP\EVE SINGU\eve.exe" /server:singularity i launched the launcher, it updated, and relaunched itself and does this logs. stucking at 25% I re used the same shortcut and now it passed the 25% to next step with a more detailed log but stopped with an error :( eror logedit: bon ap+¬tit ! complet log: complet log
That's the same (and more meaningful) error as Jita Crewcleanup sees. I am working on it, and if I find a fix for it today I'll deploy a new version. No promises though, that's a rather tricky part of the codebase. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
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Posted - 2013.12.04 19:03:00 -
[108] - Quote
another thing, when i exit the launcher after the error, the two process launcher.exe stay on background one with 4mo ram and one with 100mo ram. It is impossible to launch another instance of the launcher unless i kill the two on background. |
Jita Cleanupcrew
SergalJerk Brave Collective
0
|
Posted - 2013.12.04 19:32:00 -
[109] - Quote
Kristenn wrote:another thing, when i exit the launcher after the error, the two process launcher.exe stay on background one with 4mo ram and one with 100mo ram. It is impossible to launch another instance of the launcher unless i kill the two on background.
I'm not having that problem. I'm able to launch again immediately after closing. |
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CCP Aporia
C C P C C P Alliance
140
|
Posted - 2013.12.04 19:32:00 -
[110] - Quote
Kristenn wrote:another thing, when i exit the launcher after the error, the two process launcher.exe stay on background one with 4mo ram and one with 100mo ram. It is impossible to launch another instance of the launcher unless i kill the two on background.
That shouldn't happen, but I can see a potential problem in the complete log file you provided.
And talking about that complete log file: Could you delete all the .patch files in your singularity folder? It seems like the launcher tried resuming an existing patch file, which was potentially corrupted already. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Jita Cleanupcrew
SergalJerk Brave Collective
0
|
Posted - 2013.12.04 19:38:00 -
[111] - Quote
CCP Aporia wrote:Kristenn wrote:another thing, when i exit the launcher after the error, the two process launcher.exe stay on background one with 4mo ram and one with 100mo ram. It is impossible to launch another instance of the launcher unless i kill the two on background. That shouldn't happen, but I can see a potential problem in the complete log file you provided. And talking about that complete log file: Could you delete all the .patch (or at least g:\\program files (x86)\\ccp\\eve singu\\eve_online_663778-663867_win.patch) files in your singularity folder? It seems like the launcher tried resuming an existing patch file, which was potentially corrupted already.
That seems to have worked. Thanks very much Aporia. Whatever they pay you, make them pay you more. |
Almeria Barlantes
Xenon Inc. Nap or War
0
|
Posted - 2013.12.04 20:25:00 -
[112] - Quote
My contribution :
Pastebin |
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CCP Aporia
C C P C C P Alliance
148
|
Posted - 2013.12.04 20:29:00 -
[113] - Quote
Same request from my end: please close the launcher, delete E:\\EVE Test\\EVE_Online_658081-663867_win.patch and start it again. If the problem persists, please provide a full log file. Right now I am pretty convinced that this is happening because of a pre-existing, corrupted .patch file written by an earlier launcher version. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Kristenn
Play Tech
0
|
Posted - 2013.12.04 20:33:00 -
[114] - Quote
ok, i have done that, now it go over 50% and start downloading the 50mbit patch and fail at 10mb downloaded with an error and infinite try to connect. log is too long to paste with non pro account lol :p
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Almeria Barlantes
Xenon Inc. Nap or War
0
|
Posted - 2013.12.04 20:38:00 -
[115] - Quote
Deleting file...
Reloading patch via launcher...
And PAF !!
Pastebin 2 |
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CCP Aporia
C C P C C P Alliance
148
|
Posted - 2013.12.04 20:40:00 -
[116] - Quote
Kristenn wrote:ok, i have done that, now it go over 50% and start downloading the 50mbit patch and fail at 10mb downloaded with an error and infinite try to connect. log is too long to paste with non pro account lol :p
Wow! If it is that large, could you zip it and submit with a bug report that contains my dev name? The URL is https://community.eveonline.com/support/submit-bug-report/ Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Aporia
C C P C C P Alliance
148
|
Posted - 2013.12.04 20:43:00 -
[117] - Quote
Almeria Barlantes wrote:Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2
Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Almeria Barlantes
Xenon Inc. Nap or War
0
|
Posted - 2013.12.04 20:46:00 -
[118] - Quote
Third try
Deleting file ; reload launcher ; 3/4 applying EVE_ONLINE_658081-663867_WIN.PATCH: 0.0%
---> Almepast3 |
Almeria Barlantes
Xenon Inc. Nap or War
0
|
Posted - 2013.12.04 20:47:00 -
[119] - Quote
CCP Aporia wrote:Almeria Barlantes wrote:Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted.
Where i can find the logfile ?
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CCP Aporia
C C P C C P Alliance
148
|
Posted - 2013.12.04 20:49:00 -
[120] - Quote
Almeria Barlantes wrote:CCP Aporia wrote:Almeria Barlantes wrote:Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Where i can find the logfile ?
Ah, sorry, should have mentioned that. It's in [eve path]\launcher\cache\ and should be called something like "launcher.2013-12-04.log". Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Almeria Barlantes
Xenon Inc. Nap or War
0
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Posted - 2013.12.04 20:58:00 -
[121] - Quote
CCP Aporia wrote:Almeria Barlantes wrote:Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted.
Bug report done
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CCP Aporia
C C P C C P Alliance
149
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Posted - 2013.12.04 21:08:00 -
[122] - Quote
Almeria Barlantes wrote:CCP Aporia wrote:Almeria Barlantes wrote:Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Bug report done
Thanks. This looks a lot like the same issue Kristenn is running into. Will look at this with CCP Atropos in the morning as it seems to have to do with http download changes we also pushed out and he knows way more about those than I do. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Texty
State War Academy Caldari State
83
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Posted - 2013.12.05 01:57:00 -
[123] - Quote
Launcher's loading bar stays blank, can't log on
Hi.
I tried to log on to Singularity yesterday. The launcher auto-updated and shut down so I started it again, but since then, the loading bar at the bottom stays blank (http://i.imgur.com/Hj59Clt.png .) I don't get the "client is ready" message, leaving me unable to log in (to be more precise, I can log in but the "PLAY" button stays grayed-out so I can't play the game.)
Reading some of the posts here, I tried to delete .patch files but I couldn't find any.
Here's my log http://pastebin.com/wMAhpUmE .
Is there anything I can do? |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.05 10:22:00 -
[124] - Quote
If you manually started the EVE Launcher during it's selfupdate phase, there's a chance you've corrupted the installed version. The latest version is 2.1.664550 but your log states you're using 2.1.658753. You can try restarting the EVE Launcher, but looking at the log you provided I believe this won't work.
Your best bet is probably to download and run the installer from here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_664550.exe EVE Launcher - Team Special Circumstances |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.05 10:38:00 -
[125] - Quote
so it appears that my currect isp forces us thru a transparent proxy, this means ill be out of luck for sisi? and possible eve in the future updates? is there a manual download for this version of sisi from what im guessing im running is the currect version of tranquility since I copied my current tq folder over. thanks for any info |
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CCP Aporia
C C P C C P Alliance
162
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Posted - 2013.12.05 11:29:00 -
[126] - Quote
Fartwo wrote:so it appears that my currect isp forces us thru a transparent proxy, this means ill be out of luck for sisi? and possible eve in the future updates? is there a manual download for this version of sisi from what im guessing im running is the currect version of tranquility since I copied my current tq folder over. thanks for any info
I don't know if precalculated patches from the current TQ build to the current Sisi build are available, sorry. But it's good to know that you are running through a transparent proxy. Rest assured that we are not going to deploy the current launcher to Tranquility until we have resolved these issues. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.05 11:44:00 -
[127] - Quote
worth the wait then :) |
Almeria Barlantes
Xenon Inc. Nap or War
0
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Posted - 2013.12.05 12:31:00 -
[128] - Quote
I've tested back today.
The download of the patch is the problem, because it's not complete, and still applicated. |
Kristenn
Play Tech
0
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Posted - 2013.12.05 15:56:00 -
[129] - Quote
hello.
I have tried with a new fresh install, and get the no find entry for blabla blahh
LOGZ0R
pl
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Kristenn
Play Tech
0
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Posted - 2013.12.06 15:11:00 -
[130] - Quote
you gave up ? :'( |
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CCP Aporia
C C P C C P Alliance
165
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Posted - 2013.12.06 15:38:00 -
[131] - Quote
We haven-¦t given up.
Also, be aware that there are two sets of rollsums: The local cache copy for the installed version, and the one we are fetching remotely for the new version. In this particular case the remote copy for some reason does not contain said entries, even though they are physically in the file. So there is a failure acquiring the remote information somewhere, we just have not found it yet. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.06 23:05:00 -
[132] - Quote
is there anyway I can get a link to a full download of the sisi install? or any workaround for me? I really need to get my guys trained on sisi and im the only one who cant login to it? |
Kristenn
Play Tech
0
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Posted - 2013.12.07 14:24:00 -
[133] - Quote
Yes it would bien apreciable if you can put a premade patch so the launcher just need to dl it and patch.
I can do another install and keep the this one to still help you to find the problem. |
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CCP Aporia
C C P C C P Alliance
165
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Posted - 2013.12.09 12:59:00 -
[134] - Quote
Quick update: We are pushing out a new launcher build to Singularity later today that will address the "KeyError" exception people are seeing. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.10 17:42:00 -
[135] - Quote
For those on Windows XP and Windows Server 2003 having errors updating, you can download the installer here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_667810.exe EVE Launcher - Team Special Circumstances |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.11 04:16:00 -
[136] - Quote
after waiting for quite a few hours, the launcher started but never showed any progress on the progress bar, not even words saying that it was trying to download or update it was just a grey progress bar. on the higher note atleast my TQ folder still updates fine |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.11 10:01:00 -
[137] - Quote
Could you see if the logfiles report anything unexpected? EVE Launcher - Team Special Circumstances |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.11 11:13:00 -
[138] - Quote
http://pastebin.com/i3iwmiYq
this is from the launcher cache labled 12-10-2013 or something.
altho I tried multiple times with the same problem, shouldn't there be more listed? maybe you can pull up the logfiles my client sent you when it crashed (because everytime I close the sisi launcher it freezes and says its 'sending ccp logfiles')
maybe I should just bring my computer somewhere that has an isp that isn't forcing me to go through a transparent proxy....altho being the #1 isp in eastern America I wouldn't think they would force that. idk ill have to check and make sure I just tried tool from a website to ocheck if I have a proxy and it said I have a transparent one. idk at this point im frustrated beyond belief because I have new guys that are dying because I cant train them and id rather them not quit on me. and id goto high sec but with active wars and active targets always around its just not good news lol. is there a link to the actual patch from current TQ into SISI that I can download and import into the installer? anything along these lines? if not ill just figure somewhere to take my computer and hope lol thanks again |
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CCP Aporia
C C P C C P Alliance
166
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Posted - 2013.12.11 11:24:00 -
[139] - Quote
Fartwo wrote:http://pastebin.com/i3iwmiYq
this is from the launcher cache labled 12-10-2013 or something.
altho I tried multiple times with the same problem, shouldn't there be more listed? maybe you can pull up the logfiles my client sent you when it crashed (because everytime I close the sisi launcher it freezes and says its 'sending ccp logfiles')
maybe I should just bring my computer somewhere that has an isp that isn't forcing me to go through a transparent proxy....altho being the #1 isp in eastern America I wouldn't think they would force that. idk ill have to check and make sure I just tried tool from a website to ocheck if I have a proxy and it said I have a transparent one. idk at this point im frustrated beyond belief because I have new guys that are dying because I cant train them and id rather them not quit on me. and id goto high sec but with active wars and active targets always around its just not good news lol. is there a link to the actual patch from current TQ into SISI that I can download and import into the installer? anything along these lines? if not ill just figure somewhere to take my computer and hope lol thanks again
Two things I notice right away: 1) You are trying to connect that launcher version to TQ, which currently won't work for other background changes that need to be deployed to TQ first. 2) This is more important and something you already realized: there are network issues, e.g. you seem to receive an invalid configuration file.
As such, two questions: 1) Can you open https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt in a normal browser and see what it displays? 2) Can you go to the launcher's cache folder and see what the contents of win_launcherinfoTQ_inc.txt and settings.yaml in there are? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.11 15:29:00 -
[140] - Quote
I did notice that it was trying to connect with the TQ server/patch, but wasn't sure if I should make a shortcut like with sisi launcher (and I didn't know because I didn't pay attention and notice that it was the launcher app and not an app to patch the launcher) so I will see what I can come up with on my end. thank you for your time and patience, but because you are a dev I can still shake my fist at you and call you butthead?
1) http://pastebin.com/GvS1HSS2
2) http://pastebin.com/nbzn1eU0 <--win_launcherinfoTQ_inc.txt (edit first link because it was removed from pastebin)
settings.yaml
Settings: CloseLauncherAfterStartingClient: false DeletePatches: true DisableHashChecks: false DownloadThrottling: 0 IgnoreResumeTimestamps: false KeepSeeding: false Language: en MaxConnections: 16 MaxListenPort: 6959 MinListenPort: 6811 NumberOfDownloadThreads: 5 SendLogs: true StartInSafeMode: false TorrentConnectionTimeout: 90 UploadSlots: 8 UploadThrottling: 10 |
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Fartwo
Rock Grinders The Silent One's
0
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Posted - 2013.12.11 15:43:00 -
[141] - Quote
my second pastebin link to win_launcherinfoTQ_inc.txt is constantly being removed, so I am sending in a copy to the bug reports department with your name on it. |
SalubriousSky Rinah
Cryptic Spear The Amalgamation Initiative
29
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Posted - 2014.01.18 00:14:00 -
[142] - Quote
EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened.
http://pastebin.com/E1gH975h
Pastebin link above.
Sal |
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CCP Atropos
C C P C C P Alliance
409
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Posted - 2014.01.20 13:37:00 -
[143] - Quote
SalubriousSky Rinah wrote:EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened. http://pastebin.com/E1gH975hPastebin link above. Sal Your log shows this:Quote:Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C8])
Which means that you're timing out when attempting to connect to the content server. I don't know why this would be exactly though. EVE Launcher - Team Special Circumstances |
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SalubriousSky Rinah
Cryptic Spear The Amalgamation Initiative
29
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Posted - 2014.01.21 01:44:00 -
[144] - Quote
CCP Atropos wrote:SalubriousSky Rinah wrote:EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened. http://pastebin.com/E1gH975hPastebin link above. Sal Your log shows this: Quote:Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C8])
Which means that you're timing out when attempting to connect to the content server. I don't know why this would be exactly though.
Ok thanks for the response.
I don't know why either...each time I connect with the sisi client it fails at 25%. TQ however has no problems with updating...shame, because I do go on to sisi regularly to try out the new features.
Sal |
Michael Escoto
State War Academy Caldari State
1
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Posted - 2014.01.24 09:41:00 -
[145] - Quote
I tried updating my sisi client for the recent Jan 21st mass test, but the update via the launcher seemed to have been interrupted (I was on TQ while the sisi launcher was in the background). Later, I was surprised to see that my TQ launcher was running on offline mode. At first I tried to check my 'net and router (restart pc, reset connection, etc) but everything seemed fine, and launching the TQ client directly via /bin/exefile.exe is working for me at the moment.
Digging thru some of the launcher logs (both sisi and TQ launchers), and searching for 'error' lines, the only glaring ones are the following: [from the /CCP/EVE/launcher/cache/launcher{date} files.]
During the sisi patch
Quote:ConnectionError: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Max retries exceeded with url: /703519/RepairData_703519.dat (Caused by : [Errno 10054] An existing connection was forcibly closed by the remote host) After the sisi patch
Current TQ launcher error
I then ran the EVEOnlineLauncher_2_1_651614.exe hoping it would fix my TQ launcher, but it never worked. |
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CCP Atropos
C C P C C P Alliance
409
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Posted - 2014.01.24 10:17:00 -
[146] - Quote
Could you provide the whole log file rather than just a few lines? EVE Launcher - Team Special Circumstances |
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BadAssMcKill
Love Squad
630
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Posted - 2014.01.24 16:53:00 -
[147] - Quote
Hey I've been trying to update my test server build but I keep getting this error
" We were unable to locate a patchfile for your build no. (681196)" http://i.imgur.com/6j6cIZE.gif-á |
Sgt Ocker
State War Academy Caldari State
117
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Posted - 2014.01.26 05:01:00 -
[148] - Quote
CCP Atropos wrote:SalubriousSky Rinah wrote:EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened. http://pastebin.com/E1gH975hPastebin link above. Sal Your log shows this: Quote:Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C8])
Which means that you're timing out when attempting to connect to the content server. I don't know why this would be exactly though. I'm getting the same error when trying to update, twice I have tried over the last 3 days, 1st time got to 86%, 2nd got to 48%. |
Lektra Kil
ORB enterprises
0
|
Posted - 2014.01.26 09:36:00 -
[149] - Quote
From my vantage point, the SISI launcher updates up to 130% and the crashes
it's rather uncommon, and i'm amazed that it is able to update up to more than 100%.
you can find the log details there in the pastebin link : http://pastebin.com/4ieddAuq
Is there another way to update the build? I tried the "old ways", looking for the version of my buid and finding the right patch manually but i think that "one does not simply patch manually anymore"
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CCP Atropos
C C P C C P Alliance
409
|
Posted - 2014.01.29 10:57:00 -
[150] - Quote
I think it's because you received a timeout and it re-requested the data: Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C0])
EVE Launcher - Team Special Circumstances |
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Thycoon
Patrician Space Incorporation Patrician Space Incorporation Holding Alliance
6
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Posted - 2014.01.30 11:19:00 -
[151] - Quote
As you can see in this thread:
https://forums.eveonline.com/default.aspx?g=posts&t=92005
I have already complained about this launcher software in April 2012. Now, nearly 2 years later we have same problems. The launcher update is "unsuccessful" for whatever reason. Same like 2 years ago I have noticed that the "upload server" is NOT maintaining the download speed. It's going from 1.0KB/sec. till 100KB/sec. with complete interruptions of up to 15 sec.! It the download is longer interrupted than 10 sec. the launcher is breaking up - update unsuccessful - it can't resume! I had a lot complained about that in the past and now it is happened again. I have double checked with my ISP and there was no problem found on our side! I can download from anywhere around the world with a continue data stream of 124KB/sec. without any trouble. My ISP is telling that the problem is within "CCP's-Software-Update-Upload-Server"! The web page for manual patching is not working at all - it's not possible to enter the actual client version and only a full software download is advised which is impossible too because of the upload problems of CCP's upload server! Right now everything is a total mass on the test server! What will happened if this problems is getting to tranquility??!!
With best regards
Thycoon |
Baneken
Arctic Light Inc. Arctic Light
147
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Posted - 2014.03.04 11:41:00 -
[152] - Quote
I too have an exception message if I attempt to run without admin privileges and allowing the program to be trusted I get no log file at all !
http://pastebin.com/JtLkD4nb |
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